Sat waiting for almost 30 minutes for pancakes and bicuits with gravy, the dude taking the order must have been baked out his mind, couldn't take direction or follow instruction the entire time I was telling him what I was missing and what his manager was asking of him .. got home and the food is just horrible, unbearably salty, pancakes were tore up from the floor up and the coffee was cold. What happened to the quality? The first few weeks were solid and then staff changes or whatever, but I watched about 15 mcdonalds cars drive through while I waited for my half assed food. read more

Service is super slow. Over 30 minutes in drive through on a Wednesday night @ 9:30. Didn't get all of the order. Finally took what I could get and left. Never again read more

After reading all the mixed reviews, I was second guessing about coming here tonight. It's Sunday, around 6:45 pm. I was able to get my order, the cashier brought my food rather fast. I ordered the patty melt combo, so I could try the fries. Over all pretty pleasant experience. Reminds me of comfort food served fast. I think next time I'll try the breakfast and hopefully will get the Same experience as I did this evening. read more

The Whataburger #4 with the jalapeños is an amazing combination and all the ingredients were so fresh and crispy. The service was very fast and friendly our large order was on point. The restaurant looks brand new, very clean and friendly environment 4 Stars all day long read more

We got food and it was good . We ordered it at the counter and the service was good. We are the food we got from the counter in the dining area on the bar and the ambiance was good. read more

I'm never coming back pulled in at 10:30 3 cars ahead of me in my lane took 30 min to get my order in and another 30 to get my food, Whataburger is delicious but I'm gonna go somewhere else next time. read more

The food is generally good, but the service is always terrible. The last two times I've been there I have waited nearly 30 minutes for my order and have had to remind staff that I was waiting for food when they came up to me after 20 minutes to ask if I had been waited on. They always seem fully staffed but the drive-thru is backed up and staff seem clueless about how to handle busy spells. I'm baffled by the fact that it takes 28 minutes to make a burger and two orders of fries. read more

The hype doesn't match the experience. The hamburger was bland and dry. The bun was over-toasted and a bit stale. French fries were hot but lacking seasoning. There are plenty of other hamburger restaurants nearby that are far better. Would recommend that you skip this one. read more

This is one of the worst Whataburgers in the world. I grew up in Texas. I love this restaurant, but this one is terrible. The wait is horrifically long, the staff has no idea what they are doing, and the management all need new jobs. read more

Food was tasty and hot. But took quite a while getting it. Friendly at the window but not so friendly at the speaker. read more

I finally tried whatabuger and I knew I'd be waiting a while so I went inside to order to go it took 40 min to get my food and the fries went even hot cause I tried them in the car on my way home plus they didn't really taste that good , I think they need to change their oil , the cheeseburger was just ok not worth all the hipe everyone is acting like it's the best thing ever , Freddy's and Culver's is better ! The tea was good I'd definitely go back for the tea . read more

Whataburger has management issues!!! The food is always late the service is horrible!!! This place always gave me the wrong food!!! They can't get one order right!!!They don't know which burger is which! read more

The worst hamburger place I've ever taken my family. It took forever, all of my orders were wrong, it's expensive, it was cold, the bacon was raw, the soft drinks barely had any ice in them. It was awful. In fact, it would sacrilegious to say it was anything less than God-awful. read more

WARNING DO NOT GO HERE! THERE ARE SO MANY BURGER PLACES THAT ARE BETTER. I've been to this location multiple times. The drive-through wait time is the worst I have ever experienced. I have waited in this drive-thru for over 30 minutes at 10 pm at night. Not once but made the mistake twice. I only waited because I had a hungry kid at home and she wanted this. NEVER do this drive-thru ever again. The reason I'm writing this review now is the management is also the worst I have ever experienced. After another long wait during the day (17 minutes in the drive-through) they messed up both sandwiches and forgot to put the fries in the bag. Very frustrating but I was more hungry than anything. I parked and went inside to get my fries. A woman approached apologized and gave them to me. When I got back in the car my daughter told me her sandwich was wrong. They put onions on it. She is allergic to them. The wrapper clearly had the no onion sticker on it and so did the ticket. I went inside to correct the problem. I waited a long time by the registers before I had to flag someone down. I tried to tell them what was going on but this person turned the conversation sideways and started going in on me about how he couldn't touch the package once it went out the door. Very strange/odd turn of the conversation which I literally didn't care about. I told him I was so tired of the problems I experienced here. He told me, "Why don't you go someplace else?" He made a great point! I set the sandwich on the counter after looking around for a trash can and left. He didn't even ask what was wrong or if it could be fixed. This person claimed to be the manager when I asked. I WILL NEVER BE BACK AGAIN. I called to complain on their main corporate line and was told they would take care of it and I would get a refund. SURPRISE! No refund. No follow-up like they stated on the phone (not that I cared at this point) I WAITED AND PAID FOR FOOD I NEVER GOT! PLUS WAS TREATED POORLY FOR NO REASON. read more

First time here after having my Texan friends hype how awesome it is - managed to get here before breakfast and order the Honey Butter Chicken Biscuit and Biscuits & Gravy. DELISH! When you have friends tell you how good a place is, there are expectations and so glad that this location weighs up to the Texas staple. The crew was friendly, quick, and efficient! It's a shame that so many unappreciative folks gave such a low rating for 1) talking down the hype or 2) understaff service. Shiet happens! This place is amazing! read more

There seems to be a serious malfunction with the drive-in/parking! People are literally parking across the street to walk in because the drive thru line is the same line to get into the parking lot. Looks like someone didn't understand the assignment. The rent-a-security is just standing there with hands in pocket turning oxygen into carbon! read more

Just forget this location all together - angry drive through order takers and inept quality control read more

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Service is poor and the food was cold. Waited darn near an hour for ice cold food that was over salted and poorly put together. Honestly it is very overrated. Tried it and will never try it again. read more

Service is the worst I have ever experienced, and my order was incorrect when it came out. They definitely need some process improvement!

The staff a fcking rude asf. They never get your meal right. They have a big az snarky attitude tonight I wanted a southern chicken sandwich (spicy) and she asked "the southern double?" And i said "no the southern Chicken sandwich" and I payed and when I got home with it I got a southern double cheeseburger. I repeatedly stated I wanted the southern chicken. So no I do not recommend read more

The food was great but was very upset at the fact that I ordered the spicy ketchup and was robbed of it And the full whataburger experience, it was my girlfriends first time so that being said there was two of us upset. Next time....I want my spicy kethup *mike tyson voice* read more

THIS PLACE IS TERRIBLE SERVICE SUCKS . I've tried giving this place a chance I've been here 3 times and every time I've been the wait has been INSANE (30min to an hour+) inside and drive thru. DO NOT come here unless you'd like to waste a good 2 hours for some fast food that should less than 2min to make. read more

Went there solely for the Dr. Pepper shake and the machine was broken. Normally it would've not been a big deal but the cashier didn't tell us and rung us up like normal without telling us we wouldn't get our shakes. Food is pretty average, on par with sonic. Seating area was gross, and my brother had a hair in his burger. Dr. Pepper shakes are worth it but skip everything else. read more

Terrible wait for terrible food. Like Burger King but a lot worse. Don't get the hype. Go elsewhere

Terrible burger! dry, thin and worst of all--"gray." Wish I would have read the reviews before going there. I've eaten at plenty of Whataburgers in Texas, so I figured might be better here in KC, since they're new. But sadly, still a nothing-burger place to me. (And why do they cut up the lettuce into little squares?? For *their* convenience not the customers! It just falls out when you bite it! Whataburger WAKE UP!) read more

Food was good but service sucked! Drive Thru should have had people pull forward if their order wasn't ready. I felt like from the time I ordered there was only 3 cars ahead of me and I felt it took long to get everyone their food and on their way. Need to pay more attention to drive thru times and less talking amongst each other. read more

Huge Whataburger fan. Driving down thru KC from Iowa on way to beach. Detoured for quick breakfast and burned 45 minutes waiting for 4 meals. Not particularly busy in drive thru or inside. Drive thru had 2-3 cars in a line that wasn't moving and so we went inside and were only ones in there and it took several minutes to get any help, even though employees were back and forth from counter to kitchen several times. We waited patiently. The group of 4 men behind us waited patiently. The older couple who came in a bit after us waited patiently. Still nobody's food came out in less than 30 minutes. We ate quickly and left and the men got their food and left... I think they were trying to get to the job site based on their clothing. Also oddly, we never heard sounds or smells of cooking, but the food was fresh and the order was right. I have worked food service and I volunteer with my town's HS booster club to work football game concessions. I know good service. This was marginal at best. read more

I am so glad that Whataburger has finally found its way North! I used to eat at one in Austin Tx 3 times a week. There is nothing better than biting into a fresh made burger with crisp veggies on it, and that is what a Whataburger is. With all this in mind I went to the new location on 40 Hwy, sure it was busy with everyone wanting to try it I didn't have to wait too long at all. The wait was so worth it! I can't wait to go back, and back, and back again! The food was perfect, just like I remembered it being. Thank you, Whataburger for coming to this fair city with a taste of perfection read more

Maybe instead of rushing so much to get the stores open, you should train your employees on the proper way to take an order, make an order, and interact with a customer. I ordered my food, it comes to my table 15 minutes later made incorrectly. They did not bring me my shake along with my meal. The person who was supposed to bring my shake back to the table never showed back up with it. The manager who took the wrong meal from me, and promised to make it right, disappeared and never showed up with my meal. I had to go back up to the counter and at this point it's been 30 minutes. How much worse can it get ? And unfortunately, I wasn't the only one who received the same craptastic experience. But man, the drive through was rolling. Food good... overall experience... Craptastic!! 10 people who had no clue what they were doing from the top down read more

Slowest whataburger I've ever visited! Food is fine but their are slow no matter how many people are in the line or what time of the day.

The slowest service I have ever seen. They have absolutely no clue what they are doing and cannot manage fast food service at all.

This is the third time we've attempted to get food from this location. I wish I could say the food was good but you would have to be able to get your food to do so. The customer service was as low as it could be rated to still be considered providing customers any type of service. When I think of whataburger I get excited for a minute or two when I remember how good the food could be, since I had it in Texas. I then remember this is the closest location to me and knowing the odds realize it's a smarter choice to go to the closest liquor store and buy off brand chips. At least they'll have some kind of customer service and you won't wonder if you'll ever get your food. read more

Save yourself the heartache and just go to another Whataburger location. There has been issues both times I've gotten an order from here, unfriendly staff, and incorrect orders. The one just a few miles away has been flawless. read more

TERRIBLE! I waited in line for 3min and I never ever order with 6 cars in front of us. I left the line. Nothing is worth that wait. ***GET IT TOGETHER WHATABURGER*** read more

What-a-disappointment. After a 42 minute wait in the Drive-Thru with only six cars ahead of me, I was expecting an outstanding hamburger. I was one of the worst hamburgers I've ever eaten. The Patty was dry and overdone. The bond was dry and tasted like it was kind of stale. The french fries were absolutely indescript. They were not a particularly hot, they were dry, had no texture. This was my first and last time at Whataburger. I don't believe I have ever been so disappointed in the dining experience. read more

I was 5th or 6th car entering at 1:01 pm. This place has reduced their lines from two to one. But I still considered it a short line. 1:45 pm I was picking up my simple order of 2 burgers, a frie, and a drink. Food was nothing to write home about. Fries close to McDonald's in taste and texture but NOT hot. Hamburger close to a Sonic burger, although Sonic's is more substantial. After a 45 minute wait, I will not be returning. I wonder how long the whataburgers will last. read more

Took an hour and a half to get through drive through, about 7 cars went by on lane B while the car in front of us in lane A handnt gotten their order taken yet. read more

If I could give zero stars, I would. This is actually the slowest place I have ever been to. Workers standing around doing nothing. I am currently sitting here waiting for one burger and one salad and I've been here 45 minutes already. It's actually incredible how slow it is. I love this restaurant but this location is the worst ever. Do NOT recommend. read more

WhataJOKE. This is quite literally the most inefficient and baffling operation. Been sitting in drive thru for 30 minutes. Only a few cars ahead of us when we arrived. Again- baffling. Now we get to watch the employees sit around a chit chat while we've been sitting at the window. All this for two whataburgers. Never coming back. read more

Arrived in the drive through with 8 cars in from of me. 45 minutes later, there was still a car in front of me. No food is worth that wait especially something that is supposed to be fast food. Terribly disappointed. read more