Whataburger customer my whole life. Closed up the gym and came over here to get some food. Did not get the normal Whataburger welcome. Said what I wanted clearly. She repeated what I wanted, but incorrectly. I said it again. She said it wrong again. I said it one more time and loudly and she responded with, " I can hear, no need to yell." She said pull up. I said how much. She said pull up. I asked again how much. She told me. I still got the wrong order. ‍‍‍ read more

I went to Whataburger tonight to get a couple of salads and a burger. After getting to the window we were asked to pull up so that they could make the salads... After 15 minutes of waiting I decided to go up to the walk out door and knock to make sure that they didn't forget us since we had already paid the $30.70. An employee opened the door and a manger walked by and I asked them about the salads to which they replied with "this door needs to stay closed" as they pulled the door shut in my face. I called the store to ask what was going on and someone answered and told me they would take care of it. After a few minutes I called back and the phone had been disconnected... After another 10 minutes of waiting I pulled around to the front to go into the store to at least get my money back, but as soon as I got out of my car someone was there with the food and told me everything was freshly made. Upon getting home (which is literally 2mins away) and eating, the burger was already fully room temperature with everything on it even tho I ordered it a specific way. The salads didn't come with everything they were supposed to have on them and I ended up sitting in a Whataburger parking lot for 30 minutes. The onion rings were good tho. read more

The cleanest, the nicest, the best place to eat a burger. Every time I come here the staff is warm and welcoming, the food is delicious and the place is ultra clean. I've never been here when the floor hasn't been spotless and the service hasn't been quick. Highly recommend this location. read more

This has been our spot since we have moved here a year ago. We had a problem happen today and they resolved it whole heartedly. We ordered via "car pickup" because we were on a time frame. Unfortunately, we waited longer than the time they said we were going to wait. My husband was upset and explained his frustration and they apologized. What they did not tell us is that they super sized our drink and our fries and added in an extra portion of food. Thank you for your superb customer service. We will continue to come to you! Five stars!! read more

amazing place - inexpensive, feels like Texas (which after being here 35+ years I've only recently come to the visceral realization that Texas is not the same thing as 'The South', Texas being it's own individualistic state and state of mind) and always tastes great! Great shakes, burgers, Monterrey Melt - i order it without the creamy sauce, it's 'fine'!! I also always order onion rings here, a little greasy, but an acceptable form and amount of grease, if u know what I mean. Rather have fries from McDonald's #2 or Wendy's #1 my son and other scouts also love it, added bonus there read more

Never go here during lunch! I repeat so not go here for lunch! Tiny parking lot that can not contain customers. Complete cluster! People can't get out. People can't get in... read more

Whataburger - Burgers Near Me - Houston, Texas

Most locations keep dining room open till 11 PM this location shuts down at 10 PM... Pretty lame considering some locations just to keep their dining room open 24 hours read more

Manager is so rude! I went Saturday November 14 .2020 at morning and he's was rude I don't know how is the manager. He doesn't know nothing about the restaurant. read more

Absolute disgrace to the Whataburger name. We've been to this location 3 times in the last year. This crew gives zero f*ks about your order, they make it the way they want. Food is always cold, the fries are like biting into pencils, and I can't even tell if these patties are fresh. They look like they've been pounded with bricks. Go to a different location because this one is disappointing .. read more

I hadn't dined inside a Whataburger for a while. Upon seeing that the drive-through lanes were long, I parked and went in. I ordered a junior Whataburger. It took a while to be served and I have no idea why. Now Whataburger gives you a number tent to put on your table, and they bring the food out to you. My burger wasn't that great. I've had a better burger there. What's cool now though is that the server has a tray of condiments for one to pick, including napkins. This makes great business sense. It prevents waste and hoarding by customers. Good for Whataburger. If you park on the right side of the building, it might be hard to exit if the second drive-thru lane is blocking the exit lane. This is bad planning but maybe Whataburger is trying to speed up service and prevent one line to back up all the way to San Felipe. read more

Amazing service. They are always very polite and generous at this location. I've been going since I was a kid and still do

My first ever Whataburger experience and we had the Honey BBQ Chicken Strip sandwich which was incredible and two Whataburger Juniors and washed it down with some Chocolate Shakes. Our new best friend Isaac came around to our table and brought us our food and we experienced some fine Houston hospitality as Isaac provided us some incredible service and made the experience here next level. I will be recommending this location to all my friends and can't wait to come and try more All-Time Favorites which really make this place stand out. read more

A Texas staple I would say it cooked fresh then burgers can be quite tasty but there are still better fast food options at cheaper prices to quench your burger need. One great thing is they are open 24 hours a day making it a "everything's close" go to.... read more

Whataburger - Burgers Near Me - Houston, Texas

For a fast food place, Whataburger is great. I think the only place that beats Whataburger in terms of customer service is Chick-fil-a. The employees are pleasant and always greet you with a smile. I've had a few instances where my order was incorrect, and I didn't realize it until I made it all the way home, but I called to let them know, and the manager has been very nice in correcting the issue. They want to make sure you are satisfied and getting a great customer service experience. I'm a fan of the food also. My two sons and I can share one meal (we don't eat a lot) so that saves a little money since the portions are large. read more

TERRIBLE! You won't get anything but incorrect orders and attitude to go with it. It's consistently a frustrating experience, just make the drive to another franchise or you will leave regretting it! read more

Gravely disappointed. And i usually LOVE whataburger :-( This particular whataburger's drive-thru is set up all weird. First i had to wait ten minutes behind a car whose driver was being flirted with by the window guy only to find out that i have to drive all around the restaurant to come to the front of the building to place my order. Finally once i find my way over to the elusive ordering speaker, the guy cant understand a word im saying and i cant understand a word of his cuz he is too busy having a laugh-out-loud conversation with his mates. I make my way back to the original window i started off at and place my order. Whatasize my meals and pay them good money for triple-meat burgers, all the while hearing about the bra size of the previous customer. Lo and behold my order is wrong. All mediums, wrong drinks, the whole nine. This guy was so distracted by the boner the previous customer gave him that it completely stopped bloodflow to his brain therefore prevented him from paying attention to a single word i said. I will not give this location another shot. After a 45 minute wait and wasting so much money and not get any service or quantity of food is unacceptable, and im all for second chances but not from this level of unprofessionalism and incompetency. read more

What an absolute pleasure it was to stop in here. My first time and I'm glad it was here. Clean and friendly. Hi to Ms. Shaun and Ms. Levorne. Hope I'm spelling that correctly. Everyone greeted me with a big smile. I like it when employees are happy. Makes me trust a place more! read more

I was in Houston for four days and I couldn't tell you the name of one street. All I know is that I stayed somewhere around the Galleria, so I'm going to guess that the Whataburger at this address would be the source of the best damn meal I had in Houston. Did you ever read the book "What's Eating Gilbert Grape"? Remember the Burger Barn? I couldn't help but laugh when I saw this place as we drove past on the way to the crib, for it is just as I imagined the Burger Barn to be. I actually wish I had gone in the restaurant just to see the uniforms the staff are made to wear. Next time. In any case, holy hell, that burger was bigger than my head! As was the drink. I had the meal delivered to my quarters, and my delivery boy super-sized that shit. Everything really is bigger in Texas, cause that super-size puts McD's to SHAME. The burger was meaty-tasting, which I loved, though just a tad dry, but stellar for a fast food establishment. The fries were not too crispy and not too soggy. Just perfect. And they stayed that way for a while. The drink was like the biggest of the Big Gulps and was consumed over the next 8 hours. Awesome. The next time I fly to Houston, I will request a first stop at Whataburger. read more

I have been living next to this one for six years and the service at this location is poor even by Whataburger standards.. I consider McDonald's and this Whataburger at the same caliber. It took finally the final straw of cold bad food and horrible attitude to post this. read more

This is not fast food. It's first thing in the am and no customers and they still take forever. If the BOBs were not so great, I'd have to totally avoid this place. read more

First I have to say that I am sorry for coming here Horrible customer service It was my first time in Whataburger I told the cashier n asked her to be helpful I showed the picture n I ordered the one that I saw on pic but she put the wrong order to me n I asked her for no spicy n no sauce but still they put mustard on it n I had asked them to change Also when I walked there again that this is not the sandwich I have ordered they start laughing at me and the other cashier handed me my fries in a napkin !!!!!!! I really won't come here again My fries was saluted too while I asked them to put no Salt on my ticket However I couldn't receive my fries ticket also read more

I had to look twice to make sure I was in Whataburger--this is a fast food place right???? I was confused.... After seeing the long drive through line, I decided to be a rebel, park it, and get my spicy fish sandwich inside. I walked in, and was immediately greeted with a WELCOME to Whataburger! There was no line, ordered my Fish Sandwich for Lent, with some awesome onion rings, and presto, they were out in minutes. I was given a number, in which when it was called, a nice lady brought my food to me, along with a tray of "fancy" ketshup, salt ect. I felt as if I accidentally wondered into a restaurant. YUMMY spicy fish sandwich, with some great onion rings....all for $5. read more

Everyone, the customer service here is fantastic for how crowded it is, and they can't help that! Every time I've been, (yes i'm ashamed to admit I crave whataburger jalapeno cheeseburgers) the customer service has been outstanding. It is not their fault they have a very small lot, and they unfortunately are the only fast food joint on San Felipe for quite a bit! If anything, the drive thru crowds should tell them, the demand is there for a separate location :) read more

Every time I order they never i mean never get our order right they need a lesson on how to do the job this whataburger is awful

THEEEEEEE WORST wartabugger of age now trust ive been coming here for awhile onNedly offEdly [on n off] and they almost always leave me mouthside up. the last burger was the driest saltiest smack of crap EVER. When i first went when i moved in I quite recall the burger being COLD. Ive pulled up at 2am and staring at Lord knows WHAT kinda transaction going on at the window, they couldnt even be bothered to answer the telecom thing ...after enough agitation I just pulled off and told myself thats what i GOT for fiending nasty mid sleep munchies. theyre not like rude or anything just COMFORTABLE. too comfortable, simply unbothered I guess cause the line is always rotating. well chimney rock is Authentic so you guys can kuff it up your nethers. naddamean? Doesnt even taste fresh.. and the lintballs think theyre uppercrust by way of location..keep thinkin hard. One of such had the brights to schedule a break as I made my exit clearly to inspect my wheels cause I had a scarf on like a vato... was sorry to crush the kid and his lumped lineage. read more

Sometimes the drive thru lines are long at night but I think that maybe all Whataburgers. Never had problems with my orders and aren't stingy with the fancy ketchup. Favs: -All the taquitos -Chicken Strips and now they have chicken bites -Whataburger with cheese and jalapenos read more

Food is good the service is good but DO NOT use the drive thru. They have made it super narrow and there is a curb that sticks out near the call box. If you are too close as you would expect to be after ordering, it completely scratches your rims. After looking at this spot more i noticed the curb has a lot of damage which means a lot of cars have that problem. It's such a bad design and small location for the amount of traffic this place gets. You can always go inside but if it's busy there is no place to park as it is small. Would rather go to a different location that has a more accessible lot when they have lots of business. The staff seems friendly and the girls working there try their best. read more

Whataburger - This curb that sticks out will completely mess up your rims if you get close to the call box. - Burgers Near Me - Houston, Texas

Grilled Chicken Salad: 3/5 - The chicken was overcooked & too tough to cut w/ a plastic knife. The fat free ranch was no good. The low fat vinaigrette is much better. Service: 3/5 Ambiance: 2/5 read more

This is the worst Whataburger ever. They got none of my food right when I got home to eat it. NEVER coming to this location again

Always a 30 min+ drive through line after 6pm. Food sloppily made. Unfortunately this is the whataburger way. Been to far more like this than any who gave me a good experience. read more

Absolutely terrible! Don't get me wrong, I love Whataburger, but the wait is absolutely ridiculous! I have never been to this Whataburger and not had to wait. On top of that, they are always out of the limited edition coffee shake. Customer service is also terrible, nobody apologized for the delay. read more

Always check your bag before leaving in the drive thru, the people here always forget something or mix up my order. Never fails

ok, again... traveling... on a budget... tried the steak sauce burger which was pretty greasy even if you are in the mood for greasy, and I'd say the same thing about the onion rings. Now, keep in mind that the medium in Texas is like the supersized size in California. I liked the honey biscuit better on my last trip to Texas. But what saved my trip was the chocolate pie and the strawberry pie. I took them to go for a snack on the road. The crust was flaky and good, The strawberry filling was delicious, and at a later time, the chocolate filling was wonderful. They are only available for a limited time. And, I just have to say... LUCKY TEXANS!!!! read more

The people that work here act so hostile towards customers. It's extremely uncomfortable to interact with them. I tried to ask the cashier how he was doing and he just stared at me waiting for me to order. I repeated the question, still no answer.. Then I said #13 and he began typing on the register to put my order in. I would rate this 2 stars, but the soda was all flat. Gross! read more

Highly unsatisfied poor service and act like they didn't care to make anything right for my order. I'm not happy at all. And the manager Michael acted like he care about the situation and even say anything to make it right. So sad read more

Rude clueless bad customer service. Do not enter from San Felipe that is drive through only both lanes yet no signage. No Texas style hospitality or courtesy from anyone. read more

Breakfast is served from 1130pm to 1130 am!! I love it!! Where else can you go to get French Toast and Hashbrowns at a drive thru? The food is made fresh all the time so the drive thru may be a little slow. Its better though to wait on your food than to have it wait on you!! read more

This is worst Whataburger I have ever been to all of the employees are very rude and after I ordered online I still had to wait 15 minutes for my food at this point I wish I never even ordered food from this absolutely insolent establishment read more

I live around the corner from this Whataburger. Tonight is definitely the last time I'll visit this place. The guy taking the drive thru orders was incredibly rude, and not in a "I'm hangry so I think everyone's rude" way. The Hispanic kid delivering food orders at the drive thru was cool. I was slightly annoyed but then became totally annoyed and shocked when I noticed the black guy who was taking orders rolling his eyes at the person he was currently taking an order from over the intercom AND THEN PRESIDES to call her a not so nice term that rhymes with "stupid ditch" after he turned his Janet Jackson mic thing off. What?! I've lived in the area for two years and noticed the steady decline in service. Bummer. I'll go get my fast food kick off Westheimer from now on. read more

WORST WHAT A BURGER EVER!!!!!! Waited in the drive thru line for almost 15 minutes. Had to leave without getting my food cause I was already late for work! Get it together! read more