Not this location they too are not the best in getting customers in and out. We stood in line forever and even after the manager came back to confirm order they still got it incorrect. We had to get out of line to go back inside for a correction. # 2 all the way they gave it plain with cheese #1 cheese and mayo why we got fully loaded and no cheese after we went in for the cheese they had the nerve to charge 65 cents, my daughter came back to get the money. Why couldn't the manager eat that cost instead of holding up the line waiting on her to come get change. Customer service is gone So many people complaining inside and all they said was my bad. They gave refunds for people that ask for money back due to long wait. Don't refund stop for a minute and regroup Now my burger hot but fries cold now read more

Whataburger - Long line at late night Whataburger - Burgers Near Me - Houston, Texas

check the dang order before you drive off sit at the window if you gotta. Ordered wings with different sauces, both were plain wings with no sauce no where to be found Also ask for extra spicy ketchup cause they will give you one with your family order. Drive through takes forever read more

This location has the worst curbside service I've ever dealt with. When you order food and it says it's going to be ready a certain time you end up waiting a half hour before you get your food. These guys never get the orders right. read more

Really nice staff, the food as always was great! and the restaurant was clean! we came at 10pm so it was basically empty. read more

Whataburger - Burgers Near Me - Houston, Texas

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Good quality food, but the line is a bit long. Service is usually very slow at this location so if you want a quick bite I would suggest another location. read more

as someone who has worked at whataburger in the kitchen, it's ridiculous how long it takes to get your "fast food". if you're looking for something quick this is NOT the location you want to be at, went inside to eat because for this whataburger the line was "long" even though it was at most maybe 6 cars long. waited 20 minutes for a patty melt meal. while eating inside i hear the fryer timer beeping for about a good minute before it was even turned off, at least 5-6 people on staff, and everything cooked it timed, the grill can easily cook 10-20 burger patty's at a time within 2-5 minutes. still can't explain pinpoint where this location goes wrong is time efficiency but even when you get your food, you'd be lucky if some of it is even warm! although i am bashing this location, the staff seems to be fairly kind and noticeably stressed, very possible they're understaffed and do their best to do all they can, and from what i notice is there's usually only 1 manager during the day (at the location i worked at there was usually 2 and 1 GM) so their guidance may not be the best either. with all being said, if this is your local whataburger, make sure you have 30 minutes to spare before going! read more

25 minutes waiting in line, only to get an order that is nothing like what was requested. This place is notorious for being one of the worst Whataburger's in the universe. Stay away from this one. read more

I am a fan of Whataburger. I don't eat it all the time but when I do, I really enjoy my #5 Whataburger all the way with cheese and bacon my fries and my lemonade mixed with tea. Always a good meal (two thumbs up) read more

Whataburger - # 5 meal yummy! - Burgers Near Me - Houston, Texas

Recently had this place to go for me and alot of my colleagues during a lunch break. The burgers here were great as well as their fries. We had ten people in our party and not a single order was messed up. The wait wasn't that long either. Prices were fair too. Overall I am left satisfied. read more

This establishment has become one of the worst places in the area to order fast food. Tonight I waited for over 20 min to get my food. At 10pm at night!! When it's not even peak hour... and not to mention the last time I was there. That time I ordered through the outside lane and waited for over 35 min. and when I asked the server taking care of the outside lane, he gave me attitude and just told me to hold on. When I finally received my food, it was cold, so you could tell it had been seating for a while. Very disappointed as Whataburger has been one of my favorite fast food restaurants in the past. read more

I'm only giving it a two stars because the food was warm. We waited like 20 minutes for our food, and we were waiting inside for it so we thought it would be faster. The drinks were not good the Dr Pepper was watered down, and we dumped it out for sprite which wasn't even good. Would not go to this whataburger again. read more

service is always terrible, the food is okay but the constant wrong orders and hair in food isn't right. i don't know why i keep trying to see if the place has gotten better, each time is the same. I prefer whataburger off of pearland parkway! read more

This Whataburger always forgets something when doing online orders. I bought from here for me and my 5 coworkers just to get to work without my meal. read more

I have been enjoying Whataburger since the early 70's , but not any longer. I had a Whataburger yesterday and it was the same as the last two. I even selected a third different location but with the same results. The meat patty is thinner and dissatisfying. I had preferred Whataburger over any other outside my home for more than 40 years, but not anymore after three in a row poor experiences I don't believe it was a unusual occurrence. Apparently in my opinion the new owners have reduced quality in search of higher profits. I am now looking for a different place for when I want to purchase a hamburger. It was good while it lasted. read more

The wait times here are long. But the food is always fresh and delicious, this is the only location i come to !

I came to order some food after 9 o'clock and had to wait 10 minutes before anyone would show up at the counter. They had 4 employees sitting at a table just chatting. I asked them if they were open but all I got was a deer in a headlight look. 2 employees in the back also saw me but basically ignored me. Eventually someone from the back took my order and we had the privilege of waiting forever to get our meal. Of course, there weren't any other customers in site. I suspect they are not used to people dining inside at this location. The food was fine but the service is very poor. read more

Whataburger - Burgers Near Me - Houston, Texas

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Who the heck wants a whole core of lettuce in their burger BRICK-O-LETTUCE ordered gravey but got 1/4 cup of milk must be a new interactive order at whataburger... shred your own lettuce and make your own gravy BEYOND CRAP... read more

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How could they let raw fries out the door I love Whataburger but this one was slacking no wonder there was no one in the restaurant read more

Whataburger - RAW FRIES - Burgers Near Me - Houston, Texas

Do not waste your time. Whataburger is DEAD in Texas and it's sad and this Shi^ho@# is the perfect example. Go to Wendy's or ANY where else. The food is always cold. The hamburgers don't even look like they are on the picture. I get it those are the "perfect" pictures but when you see what you get here you'll be mad. Looks like they ran it over at Daytona with every driver in the race and said here bitch! I'm a Texan for life and this place can kiss my ass. read more

Well I needed the #6 (Double meat WB jr meal) well without the drink. I have tea in the truck. The kitchen area was really and clean; they probably could have worked on the customer area a little bit more The service was great my cashier/ order taker was pleasant. They all worked well as a team. (A) Seems like a very fun crew and team. My fries were hot, fresh and good. The fries satisfied my earlier fascination of having them. My Double meat WB jr. Hit the spot. Seasoned welland juicy. My apple pie was hot, fresh and not over cooked. It just came up..(A) My burger is great but my fries were lukewarm so I had to send them back. read more

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The service was terrible during day shift. Ride ladies in in the front and food runners. My mom is very hard of hearing so i was responding for her and the lady made it a point to get in her vision and yell towards her when it wasn't necessary. Terrible woman need to change y'all's day shift crew big time. read more

Ordered food in the drive thru and I paid and waited over 30 minutes and never got my food, I looked out my window and the lady at the drive thru window just "Yells what do you need" and after another 10 min I finally went inside to ask for my money back and they did not want to refund me my money said my food was ready! Would definitely give 0 starts for service read more

Something is always wrong with orders. Then they try to blame you for the issue. Like wtf. Horrible horrible service.

I recently went here on the 17th of September with my boyfriend and we got our card information stolen. Someone charged our card and we suspected them because they took our card away when they usually have the card reader on hand. I knew my suspicion was right because my boyfriend took his friend to get some food and he also got his card information as well. So if you recently got your card info stolen its probably this whataburger. read more

Ordered the triple, a chicken and 2 bacon and cheese and the best thing was the chicken burger. I'm sorry to say but the others was not as tasty. The beef seemed kind of right off the fire on to the bun with no seasoning. read more

Drive throu lines are usually pretty long but now that they have mobile orders, you don't have to wait in line! Inside the store is clean and get to fill your own drink. You get a reward for every 5 visits as well! Download the app! I got a free meal today for an app promotion with a purchase of another meal. For those of you cutting carbs, you can order the burger with no buns. My husband likes the shakes from here. read more

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One of my close friends and I try to meet up once a week and have a meal and talk about life and our families. Our usual picks are burgers or pizza. This is the Whataburger in the middle of Pasadena and Pearland, so we meet up here. Service has never been bad and the food is always hot and fresh. I usually order the double whataburger with cheese and fries. I find that their burgers and comparable to some of the best burgers in town. This may or may not question my authority on burgers, but as a Texan, I think we have a certain love for Whataburger lol. I just love the place! read more

Whataburger - Double meat whataburger with cheese. Gotta have the spicy ketchup to go with it as well! - Burgers Near Me - Houston, Texas

This Whataburger is the nearest one to me and the usual one I visit. I don't come to Whataburger very often because I rarely eat at fast food joints. This Whataburger is the slowest I've been to. It takes them ten hours just to prepare your meal and then bring it out to you. I stopped here last night, and went to the drive thru to order. It was already 4 cars ahead of mines, and still every car ahead of mines went quickly. But when it got to my car, the cashier told me I had to drive to the front and they would bring my food out to me. Now, I didn't order the whole menu. I only got something for myself and my grandma. I saw the car behind us receive their food before we did. It wasn't right. It took them 20 mins to bring out food out to us. Oh, and my Whatachick's weren't even warm, they were cold. Yeah, its true we should've went in, but it was a whole lotta people in the inside too! read more

Love it. Been a couple times and I'll still go because I love the food too much, but that just creates crappy quality read more

Whataburger - You gotta appreciate the time they put into your order... - Burgers Near Me - Houston, Texas

FOOD POISONING. Wish I could give it a minus 10! Food poisoned, cross contamination! Mishandled food and maybe not washing hands properly after using the toilet. My guess is the later, not washing hands with hot soapy water and then using a sanitizer. Disgusting!! My stomach was rumbling, churning, aching for hours. Then around midnight the fun started. Again, Disgusting! It's such an ugly picture, I won't gross anyone out with the details. One thing I will share is,,,,I was woken up knowing something bad was happening. Thank you Whataburger on Fuqua next to Taco Bell. Address is 11116 Fuqua. Spoke at length with Mgr on duty. No serious reply, said the Whataburger corporation would be contacting me. Never happened. She told me she could not tell me who the cook was. Never again!! Management was wonderful when they were in the previous location across the street from the present location. Not now. Disorganized, people coming in after getting wrong drive thru orders, wrong orders when dining in, poor front counter service.. read more

The first time i stop to try from this location and the food was just awful never again !

Staff is nice, service is swift, and the food is pretty good. However, the drink area was a little gnarly...again. Btw.. I'd recommend the Sweet N Spicy Bacon Burger. It is DELICIOUS!! I am NOT a fan of onions and therefore took them off the first time I tried the burger. To my husband's urging, I left them on since and realized just how a disservice to the burger it was by removing them. For what it is worth...I am not a Whataburger fanatic and therefore it hasn't always been my first choice to go. Well...scratch that now as I am so crushing on this burger! read more

I should've definitely read the reviews before I came to this Whataburger. The wait times are crazy. The inside is completely chaotic behind the counter, and when I got my burger, it was burnt didn't have time to go back. On my way to catch a plane out town. read more

How they going to have me waiting in line for 20 mins? Fries soggy, burger burnt, when asked for extra sauce he said he got me but they was no damn sauce in the bag!!!! read more

Do not go through here doing night time the drive-through is extremely slow this is the fourth time I've gone through there and it wasn't that busy but it took forever to get my order with only three cars in the line read more

Seem very unorganized and insanely slow. Ordered and payed ahead tonight through the mobile app at 12:09, was able to tell them I was there by 12:14, which shows on receipt, and they told me to move to the outside lane to wait for my mobile order. After a while I started seeing that cars that got there after me and probably didn't order ahead were getting their food and I'm still waiting. I thought that the point of ordering through the app is to order ahead and your food should be ready for you around a certain time, which the app said order should be ready by 12:20. I'm ok with waiting a tad longer if a drive thru is a little backed up of course. Finally a worker comes out and asks me if I ordered food items that I didn't order, then he asked me what my name was and said they didn't know I was there when I told him I'd been waiting a while. He then proceeded to go to about six cars behind me to take their orders on a tablet. Comes back AGAIN and asks for my name again and while he's doing that, another worker comes out and gives the person behind me their food. Someone that got there way after I did. I got my food and was finally out of there by 12:50. Waited over 35 minutes just for a breakfast burger and root beer. Insane! If I hadn't already payed I would've driven off. Gave 3 stars instead of less because at least the burger was warm, which for the last few times I've gone, food has been cold. read more

Pure frustration, I understand that if you have new employees and you are training, things can be slow. But today, just as a test, I went through the Drive through at Taco Bell over and over just to see a comparison. I was able to go through the Taco Bell drive-through four times before my wife made it through the Whataburger drive-through once. All I know is that Chick-fil-A can pass through over 250 customers in an hour. Yet, these halfwits can't even do 30 customers in an hour. Don't use that BS that your product is better because it's not. People, stop going here, it will force them to do better. And Whataburger people, hire someone with an IQ over 10. It might help. read more

Omg they are the absolute best!! I didn't want change so I told the boy at the window keep it, then I get to the next window and ask for bbq sauce. It's $.38 and I didn't have any change manager said as long as you keep coming here you can have it lol and the boy at the window said if I couldn't have it for free he would have paid for it! definitely worth the 20 minute drive from home past another Whataburger lol read more

The new location is nice, clean, and staff is very friendly. Christina helped me at the register. Very nice elder lady. I brought my 10 year old and she was very sweet to her as she was taking forever to decide what she wanted. read more

Whataburger - Very clean and spacious new location...Located directly across the street from the old one. - Burgers Near Me - Houston, Texas

Horrible, got my food not once but twice wrong after I had to go back and wait for them to fix it. These people don't know chicken from a burger! read more