I have been coming to this location for years, even before the pandemic. My food is always fresh and hot! The manager Sarah is the best manager of a Whataburger I have experienced. She is always nice, respectful and does right by Whataburger and the staff. Thank you so much for always doing the right thing as well as making things right! It is because of managers like you that I will continue visiting this location! read more

I would definitely recommend coming here if you want the worst service ever! I had such a great time with all the employees having major attitudes and horrible customer service every single time without fail! This whole establishment needs a major attitude and efficiency makeover. read more

Service is always very slow. I stop by for breakfast on they way from work and it always takes 15 minutes to get a taquito early in the morning. That's gotta be one of the biggest sellers in the morning. Have some ready. If you don't have at least 20 minutes for breakfast, avoid this location. read more

this place has one of the worst customer services of Whataburger ever. Avoid going to this location if you can! They are dry in tone and borderline rude to be completely honest... If it wasn't for taste of Whataburger, I would have just driven through but I was craving Whataburger and it was the closest location at that time. Do. Better. read more

This Whataburger was a bad place to work at! The managers there are not respectful and always demanding. There is a manager named Cedric and he needs to be fired ASAP. He disrespects his workers and usually has unrealistic expectations. He does not care about the mentality of others and is always abusing his position of power. The food is good but one thing to know, this place is full of bugs too. The Ambiance is very chaotic, it is a sketchy place too. read more

This is the only Whataburger I eat at. Mrs. Paula is the sweetest woman I've ever met. She always makes sure my food is correct and is the hardest worker!! read more

Shelbi is the BIRGHT STAR at this location. I'd really like to see her move to a different location or even organization where she could be appreciated and excel. Shelbi remembers everyone's order. She is kind and helpful. I used to go to the drive though and started going inside after she moved to a new position because my order would not be correct without here present. Wish Whataburger would give a little boost to this location to help the employees feel valued. Shelbi es la ESTRELLA DE NACIMIENTO en esta ubicación. Realmente me gustaría verla mudarse a un lugar diferente o incluso a una organización donde pudiera ser apreciada y sobresalir. Shelbi recuerda la orden de todos. Ella es amable y servicial. Sin embargo, solía ir a la unidad y comencé a entrar después de que ella se mudó a una nueva posición porque mi pedido no sería correcto sin el presente. Ojalá Whataburger le diera un pequeño impulso a esta ubicación para ayudar a los empleados a sentirse valorados. read more

This is my favorite location to come to. The food is always hot when I order for lunch. Ali there is super attentive and courteous. He always addresses me by my name and makes sure I get my order as soon as I walk in. I really appreciate the excellent customer service. He totally deserves a raise! read more

Favorite location by far. The staff is always BEYOND friendly, it's so nice. Never a problem with my order either and it's always hot. Thank you for your hard work! read more

This is a very dirty, disgusting Whataburger option. There is one on 59 if you head back towards the Galleria just a few more exits. You should probably go to that one - it is much cleaner and respectable. The only reason you should end up here is if you are driving from Sugar Land into downtown early in the morning and you just don't know of anything else that is going to be open this early. Because the food/service/cleanliness is basically a huge joke, and something that Ms. Whataburger herself would never let happen if she still paid attention to the business, rather than off enjoying her fantastic wealth in the Netherlands Antilles. This is kind of like a bus station restroom. If you absolutely need to use it, then yeah, don't tell anyone. You can do better. You can do a lot better. read more

Horrible customer service you could ask politely for extra ketchup on your burger. They will put none. My best advice is to check your bag before you leave. read more

It's your typical Whataburger serving up food "just how you like it". The building itself is an older one and the exterior has seen better days but then again this particular area has seen better days. The aesthetics do not take away from the service, at least in my experience. The employees and manager that I've encountered were friendly and didn't make me feel rushed. My orders have been correct with no food left out. I've always gotten my food to go here and never dined in. From what I did see, the dining area was mostly clean with a couple tables having leftover crumbs & errant fries from previous customers who obviously knew nothing of tidy eating. The employees did clean up. As with most Whataburger restaurants, the food was served hot, fresh and tasty. I'm a fan of the honey BBQ chicken strip sandwich as well as the burgers. Whataburger has some super great malts no matter which one you go to. They're especially good made with extra malt which they will gladly do for you. The only hit or miss here are the fries which can at times be not so crisp and lean toward the soggy side. Other times they're great. The onion rings are just okay. While this isn't my usual Whataburger, it's not a bad place to stop for a burger when I'm passing by. read more

Whataburger - a sign for a restaurant - Fast Food Near Me - Houston, Texas

Food is ALWAYS fresh and hot. NEVER go in the inside, you have to flag someone down to take your order. The lady named Chanel in the drive thru is awesome they don't deserve and also she needs a raise. She always pleasant and fast!!! read more

I LOVE WHATABURGER! I do not come to Texas without stopping here for the HONEY BUTTER CHICKEN BISCUIT! I don't know how they do it, but it is amazing every single time. Order some fries too, and get the spicy ketchup. Came around midnight on a Thursday and our food was ready in an average timeframe. Food itself was standard Whataburger quality - delicious! Now if Whataburger could just open a location in the Northeast.... read more

This is my first time buying from this whataburguer and I ask for 9 peaces bits and the bits was so unable to eat , they were very hard to eat. read more

The service was friendly but generally I find their food a little pricy for fast food and not particularly amazing. The patty melt is where it is at while their fries constantly fall flat. Pretty good milkshakes... if only they would bring back the Banana flavor! read more

OK don't judge me, its late I'm hungry so we stopped at Whataburger....now, if you know the area, you know its sketchy, so be prepared to do a look around of your surroundings...the customer service is great and definitely wasn't expected, so thank you Bissonett Whataburger for providing customer service...the food is hot and comes out fast, its fast food and thats what I received...hot onion rings and nice hot bacon burger, what more can a girl ask for in a late night meal read more

I have only been here a few times, but the few times I have been here, my order has been okay. The food is always hot when I get it and the french fries are delicious. I a a fan of the chicken fajita taco. It is grilled and I believe it is 380 calories. I do not order many different things on their menu. I stick to the chicken strips and the chicken fajita taco. I think for fast food, the prices are a little pricey, but it is right up the street from my home. One time, I needed a late night fix, and the food hit the spot for me. Now will I eat here all of the time? No, but when I do, I stick to the chicken. read more

This whataburger is a joke, the food was cold and the order was messed up! When ordering the woman was talking too her co-workers and not paying attention and saying racial remarks about white people. Will not come back here and will also be calling the corporate office!! read more

This is the most horrible whataburger ever! 21 minutes in the drive thru! 4 people drove off read more

Ate lunch here today and they did a good job. The lady who took my order had a good attitude, did not rush me, and repeated my order to me. Usually I have to ask them to repeat it and I thought they were already supposed to. I got a whatachicken garden salad no cheese extra lettuce and extra piece of chicken. My friend got a 3pc tender meal with a Powerade. We got through the drive through in no time! And our food was correct! read more

Since I love Whataburger so much I had to leave this review in the hope of someone do something about this location. This is one of the worst locations I have been in. Very rude staff, when I was going to get my food the girl was fighting with one of her coworkers and the yelled at me asking me what did I order when there was only one person behind me, so it was pretty obvious which was my order, so my response was a puzzled face and now she yelled at me : why you looked at me like that? I didn't say anything but thank you and took my order, which was very cold. I hope the manager or the owner do something about there staff. read more

Instead of a breakfast sandwich I decided to have a Whataburger this morning. I had a coupon for a free one that I had gotten through my workplace. Instead of the drive thru I decided to go in for a change. I'm really glad I did. To my surprise, the person waiting on me at the counter was actually the general manager. I expected a little attitude because I was using a coupon, but to my surprise he could not have been more friendly. He even gave me a free drink! Faith in humanity restored! Thanks Mr. Rahman, for making me feel special, without even spending a dime! read more

Went there last night through the drive through, they took forever to take my order, and then didn't even get it right ! I sat in line for 30 minutes with just two cars in front of me!!! Very angry with this service !! read more

My mom and I we usually have breakfast at whataburger on Thursday's the one beltway 8 and beechnut. Since we were closer by 59 and bissonnet we decided to have breakfast here. As soon as we step in the line was a bit long it's understandable for being breakfast hour. As we got closer to order one of the cashier was telling the manager she needed change but she was completely ignoring the cashier. When it was our turn the manager and the cashier disappeared. They didn't bother in telling us if we could wait or to give them a moment. The cashier went to the back and the manager went inside a closet behind the register. 10 minutes passes by and nobody had taken our order. Everyone is doing their own thing and talking. Until a lady name Claudia notice and asked us if we have already order. We tell her no she notices the manager is gone and apologize saying the manager is supposed to be the cashier. We go sit down to wait for our food to eat inside. Once our food is ready the manager brings it to us she didn't bother to greet us nor look at us. I was reaching to get the tray from her and tell her thank you but at the same time she basically slam the tray on the table and she left. She didn't bother to ask if we needed any napkins,jelly or something. Which other whataburger do. Claudia was the only person to actually help us and was the only one to greet us leaving. Never again am I coming to this location worse customer service. read more

Went through the drive thru, had a couple cars ahead of me and it took about 20 minutes to get to take my order. Then the line to wait for my food took even more time. Once I finally got my meal, the fries were cold and they got my order wrong. Do not come here read more

the employee jhonny and the cashier from the TO-GO regrister for todays shift 1/5/20 didnt put my order correctly forgot my onion rings and my fries were hard like if thy were ready for so long, my pies were kind a warm instead of freshly baked next time ill make to sure to visit when they not there read more

I would give absolutely zero stars if that was possible. I had to repeat my order 4 times to the "kid" taking the order. It was like he was purposefully not listening. Then I get to the window and they have messed it up. Don't offer to fix it or make it right. I should have gone in right then and demanded my money back. Instead I call the manager and ask her to credit back the wrong part of the order and she says if I come back she'll do it. Absolutely NOT. I was already there I don't want to go back. And these guys want $15 an hour. It's fast food but it's a limited menu it is not that hard! read more

This whataburger sucks, I've been sitting waiting for my food around 20 min. Have submitted a formal complaint and even then they were rude. Will never go to this place again... read more