I stopped in pretty late to grab a bite to eat and went through the drive thru. Unfortunately, it took about 30 minutes to get through the line, which was frustrating after a very long day. However, as soon as I got to the window, a bubbly JaDore greeted me with a great smile and a sincere apology for the wait. He even provided two coupons for the inconvenience, which I really appreciated. The food was delicious too! I had the Avocado Bacon Sandwich, which was loaded with flavor, along with their featured Banana Pudding Milkshake. YUMMY!!! Sometimes great customer service can turn a frustrating experience completely around. read more

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Pretty clean for fast food in shadow of the Bham Galleria. Fries were hot thin and very good. Hamburger was fine, both of us give it a four. They are getting creative with drink offerings. Only downside, we thought we only ordered the burgers but got the meal but it was fine. Not as crowded as one on Hwy 280. Decent service! read more

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I order through app for in restaurant dining. 5 people who hadn't ordered yet when I got there, received their food before my order was fixed. The meat on both burger were cold, hardly any condiments were used. read more

I went to Whataburger recently, and while the food was good, the overall experience was honestly frustrating. The location in Pelham always seems to be short staffed, and you can literally see it too. I chose to dine in, and to be honest the place was clean and organized, but it took forever just for someone to come take my order. There were only a few workers trying to do everything at once, so the line barely moved. After I finally ordered, the wait was somehow longer. For a fast food restaurant, the amount of time it took to get my food was so frustrating that I just wanted to leave. I don't blame the workers because they clearly seemed overwhelmed, but it definitely affects the experience. However I will say when the food finally came out, it was hot and fresh, plus tasted good. So, overall the food was great, but the long waiting times and slow service makes it not so great. read more

Fix your second drive through lane! I waited in the second drive through lane for 10 min before I was able to back up and go through the first. Our order was completely messed up. I ordered 3 cinnamon rolls and 3 onion rings and 3 dipping sauces and got NONE of them. Even after I ordered, I waited a very long time for the food. It looked like none of the employees knew what they were doing. Average food for above average price. read more

We waited in line for nearly 45 minutes to an hour for food. Something I would judge someone else for doing. The cashier assured us before we left without us even asking that it was fresh. We just trusted the process. Order was wrong and cold. I asked for ketchup and was told there was plenty in the bag with such a friendly attitude. They of course gave us 2 packs. I really wish I could have my time back. Now my partner is asking to head back out at 12am to get something else. Now we're fighting because I don't want to. Thanks. *thumbs up* read more

Whataburger - #12 Spicy Chicken Sandwich - Burgers Near Me - Hoover, Alabama

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This Whataburger location is very nice and clean. I ordered a Whataburger here the other day and customized it to my liking on the app substituting Texas Toast for the bun, taking off diced onions and putting grilled ones on and adding extra lettuce and tomatoes. My burger was delicious. The man at the counter was very nice and despite telling me they were understaffed, everything about my visit was perfect! Great food, great service, and great atmosphere! read more

Whataburger - Whataburger - Burgers Near Me - Hoover, Alabama

After receiving the wrong order I drove back to the store to get what I ordered. They happily gave me the correct order, however the burger was inedible. The burger was soggy almost as if dunked into a bucket of water. I love Whataburger, but this is one of the worst locations I've ever been to. I am not one to ever complain, but this store needs to make some changes. read more

Hire new employees. Your employees aren't working. Horrible service, in drive through. Wait time was ridiculous.

Stopped in for a quick breakfast. There aren't many vegetarian options. It's a burger spot, so that was expected. They have a pancake breakfast, bowl, and taquitos meal that are vegetarian. I had the taquito meal. It was OK. The service was very good. I was greeted upon entry by multiple people. My order was taken promptly with no wait. The meal was brought out quickly to my table. The decor is fun. The music is fun. The dining area was very clean. It was a really good fast food experience. I would definitely come back. read more

Whataburger - the inside of a fast food restaurant - Burgers Near Me - Hoover, Alabama

My first visit here was a delight. My daughter loved the food here so I picked up lunch and treated her to a meal deal. The staff was very efficient and to my surprise had me laughing. The place is small but well organized. The customers were coming but the wait was short on waiting for your order. I was impressed with this location and the customer service. No pictures yet but I am Likely to return. read more

The food is actually really good and it's hot and READY! But this ain't no Chick-fil-A service with 'my pleasure' . staff had attitudes and the bathroom was very dirty. read more

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I don't know why this place has horrible reviews, I came at 11am on the dot thinking they were still serving breakfast since the tv advertised breakfast all day 11am-11pm but they said they had already either thrown out the breakfast or stopped it which is understandable it was dead, I'm from New York City so I let them know it was my first time and I was excited to try a couple of things from the menu since we don't have these in nyc lol so I got the patty melt which I saw a lot of reviews about on Google and Yelp and then the limited time wata wings in the sauce sweet spicy which is just a rendition of Popeyes sweet heat sauce on wings or a sweet and chili sauce. I also got French fries and onion rings plus a medium drink. Everything came out to $21 talk about eating good for the low price. Everything came out hot the only complaint I have is the wings could have been fully saturated in sauce they were half sauced and half naked. I tried a couple of sauces and my favorite was the creamy pepper, my patty melt was hot with every bite I took and really good a little on the salty side since I have cut back on fast food but also I think the toast is buttered. Talk about southern hospitality the cashier let me try a sample of the new caramel latte shake. Really yummy but super sweet and this is coming from a person with a big sweet tooth lol. The place was clean and quite and my food came out fast and fresh 10/10 recommend for anyone visiting Alabama read more

25$ for 2 meals And when you get home it's wrong. Call to speak with the manager "Linda" and she hung up on me ! They literally DO NOT CARE And they actually asked for a tip read more

Stop by here often on the way to work for breakfast. The employees are so great here. Heard. Wife loves the iced tea and everything that gets made to order. read more

Why are they soooo painfully slow getting food out at the drive thru? Been here 6 times over the last month. It's their standard. Not sure I can come back. read more

I tore this burger up so fast. Everyone was very friendly and we had our food very prompt. It was hot and ready to go as soon as we got to the front window. As always, the food was worth it to me! The fries were hot and crispy, the spice ketchup was always a nice touch, and the burger was massive and filling. I did not get to see the inside, as we were in the drive way. From what I could see through the window things looked okay and clean. read more

Late night food run, who knew this was a 24 hour food joint? Not me. I was on my way home from a fancy dinner party and wanted a burger...yep, left a chicken dinner for a burger. My first time trying this place. Ordered a bacon burger combo, $10.17. The burger and fries were a decent size with a 32oz drink. More than enough food. There was a long wait in line. I'm guessing because it sits in a great location for all traffic. I would definitely go back! Pro: Great location and open 24 hrs. Con: long wait time. read more

This was our first time at Whataburger and it was fantastic! We ordered a little of everything and it was all good! Our family of six ate for under $60. The restaurant was clean as were the restrooms. Service was great, everyone was super friendly! Great first experience! read more

I have never been to a worse fast food restaurant before in my life. With only one car ahead of me in the drive thru, I still had to switch lanes to get someone to take my order. The entire time from arrival to departure took nearly 20 minutes and to top it off, my order was wrong. Add to the fact that when I returned, the manager argued with me that they gave me what I ordered... EVEN THOUGH I HAD A RECEIPT THAT STATED DIFFERENTLY! Avoid at all costs. read more

I was in a hurry this morning and decided to try this location out. I haven't been able to get in recently due to the crowded drive-thru. Food was obtained and was hot and tasty. I am disappointed I tried to order a lemon pie @ 8am and they could not provide it. No reason was given either. The other disappointment was it took a longer time than normal to get my order processed. I did notice they might have been short staffed. I probably will return. I love their burgers and shakes. read more

After waiting 20 minutes in the drive through I received my milkshake and was told to park and that they would bring my food to me. 30 minutes later a lady came and took my order again. I finally got my food after an hour and 2 trips inside read more

Obviously this new location has growing pains. When we arrived at 11:15 PM they were operating two full lines but no one was standing outside in our line (the secondary line) so the car in front of us waited for about three to five minutes until someone showed and took their order. Much like at Chick-fil-A, we were not allowed to order from the speaker. When our car rolled to the front and could view the menu, the employee was in a hurry to take our order in an effort to keep the line moving. We didn't know what we wanted so she ran to the other line to take their order then ran back. While well intentioned, this is obviously slower than just having the employees standing inside taking the orders from the speaker. I am guessing they did not have a floater employee and one of the two workers at the speakers had to take a bathroom break. After ordering we drove through the secondary line and waited for quite a while as one employee hustled back-and-forth from the restaurant to the secondary line looking for the correct car with each order. We received a totally incorrect order and had to wait for it to be fixed, but the employee could not have been nicer. The drive thru was very busy and there looked to be only two employees inside handling both lines. In the 30 minutes that we waited for our order to be completed, it was obvious employees were feeling pressure to keep the line moving and get the food out. Kudos to them for doing the very best they could in the situation. I wish I could tell you the food was phenomenal and worth waiting half an hour for, but it was not. I ordered a breakfast taquito which I have ordered from the Pelham Whataburger multiple times and while there was nothing actually wrong with this one, it did not taste as good as any of the ones I've had previously. The french fries we ordered were dry and hard. One of our passengers ordered a milkshake and reported that it tasted fine. Another passenger ordered unsweet tea and remarked that the tea was so weak they couldn't distinguish if it was unsweet or sweet tea. Overall, not an impressive first visit to this new restaurant. The employees were the highlight of the visit and we felt sorry for them as they struggled to keep the line moving as fast as possible. Neither the food nor the wait time were impressive. Then again, Hoover doesn't offer a ton of options for late night fast food pick up so I doubt the slow lines and meh food will be a deterrent to business. We intend to give them another shot after some time has passed to see how things are working. So far, we definitely did not like the wait time and we could take or leave the food. read more

The service was great from the moment we walked in very nice, and helpful with the menu. The wait time for the food would be the only thing I would say needs improvement. The food was great the patty melt was a wonderful sandwich. The chicken strips was a little dry and hard reminded me of noodles that wasn't done how crispy it was. One thing that I would consider buying from the website is the spicy ketchup that was fantastic. read more

People are incredibly nice, but it's obvious that they don't have the process down. Has this restaurant just opened up? That's the way it feels. Like this is a soft opening and errors are expected. I waited 20 minutes for one of your standard orders. They didn't seem organized. If this is their standard operating procedure, then I hate to be here when it's really busy. Currently there are only three people in the restaurant in the drive-through. Hard pass. read more

This place has the worst service and is beyond slow. Used the drive thru and waited 20 minutes for 2 cheeseburgers. Paid cash and waited another 10 minutes for change. The worker apparently had no cash in the drawer and had to summon the manager to get four dollars. read more

I waited over an hour for my order. They were short staffed but it seems like they are always short staffed. They kept taking orders even tho they had people already waiting for an hour. One of the workers wasn't doing anything and left too read more

Waiting in line for your order in drive thru you better believe it's gonna take around 30 minutes!!!!

To the owner, You could legitimately change the lives of your employees by encouraging better attitude towards their work. You employ tons of impressionable young people that are experiencing a work environment for the first time. You can help set them up for future success by encouraging positive attitude towards the quality of their work and surrounding themselves with competent managers and role models. Your job is more impactful on their lives than you think. Placed an online order. Went up to the counter when it was supposed to be ready. After my order of one milkshake was 5 minutes late, I mentioned my order to workers when I could, which was not often since they were rarely taking inside orders despite the line. At one point I asked if one of the cups I had seen sitting in the kitchen for a while was mine, to which one responded, "No, I don't even know what that is." Manager would look over at me and continue to do nothing. In this time, they lost the business of an entire, hungry, AAU basketball team. They wisely left for McDonalds. No one was in front of them in line when they left. After the milkshake was around 20 minutes late, I asked a worker that came out of the kitchen if an online order milkshake is on the way out. She did not respond to me or look at me, then she went over and grabbed the cup that I had asked about and had been sitting there as long as I was there, and handed it to me over her shoulder with her back facing me. I work in the food industry, so it really pains me to see this type of service and know how badly it affects everyone involved. I hope the owner can make a change for the better. read more

Drive through takes forever this is my second time here and we've had our drinks for 10 minutes and still haven't gotten our food. Just watched one of the drive through guys that work outside and takes order walk over to a vape store and buy a vape and walk back because it's taking so long. If your in a hurry I do not recommend read more

DON'T WASTE YOUR TIME!! Pulled up around 8am and thought they might be closed, literally one car in lot and none in drive thru (would soon know why). I pull up to speaker and a man asked if I could hold on for one second. WAITING, WAITING, WAITING... I hear laughing I thought through speaker so I spoke up and nothing, I pull out of drive thru and decide I'm going to go in and that's when I see the worker outside with the headset on talking to his boo thing who I guess pulled up for a chat.... What a joke this place and all of Hoover has become honestly. read more

Food is great. Drive thru line can move very slowly and for no clear reason. Order online ahead of time if you want to avoid the wait.

Terrible experience. Sat in line for at least 15 minutes waiting for a regular burger meal with only 3 cars ahead of us. The food was okay, but could've been way better, especially for the price . The last time we went inside to eat, the staff gave us the wrong order, were unfriendly, and very rude. Did not have the bravery nor the desire to go inside to order. But from past experiences, the tables and floors were very dirty with spilled sauce and napkins scattered in corners all around the dining areas. Call me a Karen, but I would rather eat somewhere where people would actually like to serve me. read more

This location had no buns. The fries smelled of bad grease. The condiments was so much that the bread was soggy!!!!

Absolutely, the worst experience ever! I was on the phone with my husband for 35 minutes for 1 milkshake and 2 cinnamon rolls. After finally coming to the window for the 3rd time, they handed him the wrong order and took it back. After the 4th attempt, they handed him the 2 cinnamon rolls and the melted milkshake that had been sitting there for 30 minutes. When my husband politely requested a fresh milkshake, the young lady took it back and said "Wow" as she closed the window. Let me tell you this, she has no clue how patient he is and how I'm the total opposite. This would've went an entirely different way if I was there. No apology for the wait. No empathy for the unprofessionalism. Nothing but horrible service. You would think they would set the bar high as a new location. But as I read the comments, obviously they are setting the expectation. Don't waste your time or money. read more

Order is always WRONG ! Never have sauces tenders are always over cooked ! You guys need better workers

Whatadisaster! I'm waiting in the parking lot now for30 minutes. No idea about the food, but never again.

Went there for early lunch - service subpar.....wait was ridiculous and there were not but a few people inside eating.....that was the first red flag. Drive thru obviously took priority. read more

Terrible service. Food is never prepared as ordered even after double checking for clarification.

Great service, and considering how it's in the hottest spot in Hoover, fast services!