Super long wait (30 mins drive thru) and food was no better than Burger King... had hoped for higher quality "fast food," but this isn't it

I was in the Greensboro area and I stopped by Whataburger for lunch toady. I order just the Whataburger and a chopped salad. I am not familiar with Whataburger so I did not know if they make everything fresh to order but it was 4 cars waiting as I ordered and after I ordered 3 of the cars remained. I was then the 4th car and we waited for upwards of 10-15 minutes to get our orders. Keep in mind I was not busy at all during this time. I finally got my food and the burger was alright. I have had better and I did not see the hype. The salad did not have eggs or carrots on it but the chicken was tasty. The staff was not the friendliest so I did nothing or said anything to make their day worst. At least I can say I tried it. I'm good. read more

Visited a few times before deciding to rate. It's great! They've been consistent, at least with our order. Always friendly and cleaning throughout the entire time. read more

Food excellent. Customer service terrible. Told them my name was one thing and completely ignored me and just put d. read more

Whataburger - Burgers Near Me - Greensboro, North Carolina

Close this location, hire a consultant from Chick-fil-a, and restart. Simply this location staff is confused. Ordered single burger with cheese, fries, small chocolate malt, & spicy ketchup. Food comes out with no shake or spicy ketchup. Worker asks my name, which was clearly on the receipt on the bag they just handed to me. Took three employees to get the spicy ketchup & shake. Burger was basic but I had to throw away the malt. I don't know what flavor it was but it was not chocolate malt. Also several cars in the queue seemed to have incorrect orders. I saw an EMT walking back with an order seemingly to have an issue. Don't waste your money and avoid this location. I'll just have to wait until I'm passing through the Dallas airport for my next fix. read more

Took too long to get food - sat in drive thru for 15 minutes waiting for them to bring food out - burgers were dry- no seasoning - way way too much mustard - cheese wasn't even melted - apparent it just came out of a plastic wrap and slapped on a premade burger This was definitely a one and done visit read more

My wife and I traveled to your restaurant because of the good service we have always received but tonight was totally different. The cashier came out wearing gloves stating we need to order of the machine in the lobby. So my wife ordered what she wanted because it was suppose to be hot. After 22 minutes the cashier brought the food and we double checked the order and double checking I found the 4 pies missing. She said we forgot to drop them down and it would take 6 more minutes. 6 more minutes would have made the food cold and the manager Alex told us she was not going to give us fresh food for this mistake. We asked for a refund and left. Im angry, disappointed and upset and probably wont be back here because we paid for a service we didn't get nor did the manager care about the problem dealing with the lack of training in the kitchen department or great customer service. read more

Glad I got a chance to check it out for myself. Not as busy as the opening, but the food was Great! The lobby is small but it makes it intimate. Especially with the way they bring your orders to the tables. Great touch as a fast food place. Will be back. read more

The drive-through took an hour, and they still screwed up my order. No sandwich is that good.

Slowest service ever. Thirty minutes to get a fast food burger. Usually cold by the time you get it. Employees standing around doing nothing. I grew up in Texas on Whataburger and this is not it. read more

First time at a Whataburger. Waiting in line for over an hour in the late evening. I believe this is normal due to how new and popular they are. But they tried to fit in as many cars as possible into about 3 lanes that wrapped around the building and still had vehicles in the street. We waited because we wanted to try the burger and we had some time to kill. We finally got our food and the fries were cold but the burger was fresh and delicious . Hard to say if I loved it, because at that point of waiting, I was just starving! But willing to try again once the hype calms down. Definitely wont wait that long again yet. read more

Went last night (Saturday September 27) about 10:30pm. Waited in line in the drive-through for 40 minutes, following the cars ahead of me. I thought it was strange that no one had taken my order yet. I had seen an employee take the order of cars a few places ahead of me, so i figured it'd be my turn soon. When there were only about 2 cars ahead of me, I got concerned and rolled down my window and asked if I was supposed to be this far up without anyone taking my order. The employee said "I don't know what's going on, you can ask her." So a "manager" from inside said "they told us not to take any more orders. I couldn't take your order if I wanted to." (So you DON'T want to take my order?--again, GREAT customer service there--top notch.) Yet, she said I could go back around and get in line again. WTF? Yeah, like I'm gonna do that. She said "we told people to wait at the box". No one told me A DAMN THING. All I did hear was multiple employees talking about how their shift was over soon. So I waited in line for 40 minutes and got no food. I'm really disappointed because this is the third or fourth time I've been to this location, and each time the wait time had actually been IMPROVING! And the food is good. But last night was a total disaster. They were playing at running a restaurant--total clusterf***. It will be a while before I decide to give them another chance. read more

Fries great, onion rings great but, the burger not so great in my opinion. Got a chocolate milk shake but it tasted more like strawberry.

They taking too long and they tried to over charged me for a drink I already paid for, and the whole time it's they fault, and they still didn't fix my order or gave me the rest of my order and at the end saying free stuff be thankful... update they gave me someone order and they tried to tell me it's mine and it's the employee mistake .... read more

Whataburger - Burgers Near Me - Greensboro, North Carolina

Burger was nothing special very dry was size of a whopper but not as tasty. Patty was thin and dry. Lettuce was chopped, onions diced everything fell out when trying to eat. Fries were good. 32 oz drink is a medium. I wasn't impressed enough to go back. read more

It took 30 minutes to get our food and would have probably taken longer if I didn't go up and ask about it. They seemed out of sorts in the back from what I saw. No organization. This was our first time going to a Whataburger and will most likely be our last. read more

Spent over twenty minutes in drive thru lane. (Just to order my food). Not even that busy. Can't tell if I the people who work here are slow or just southern. Have no review on food as after 25 minutes in the drive thru, I still haven't ordered yet. Never been to such a dysfunctional fast food establishment in my life. read more

We got in the drive thru line on the far outside and by the time we ordered, got our food and left it was an hour wait. The main drive thru line continued to move through. The service was terrible and the several meals didn't come out correctly. This was our first experience at a Whataburger and we will never return. read more

Literally sat in line in the drive thru for 30 mins to get my food. Wasn't even that busy - less than 10 other cars in line. This place just opened but the service is already terrible. They straight up gave my order to the car in front of me, came back 5 mins later and took it back from said car. And tried to give it to me. Like bro I don't want food that a stranger has stuck their hands all over checking the order? Is that not a health code violation to re-serve food that's already been handed to someone else? read more

food was fireeee! shout out to the boy Jerrell!! #thegoat the vibe in the restaurant was electric

The line is long but that is expected of a brand new business. The employees were all very kind and hardworking. I got the #5 combo with fries & a side of onion rings. The burger was huge and filling. Fries were good. Onion rings were amazing! the crunch was crazy. read more

Customer service is not good, long wait time, little mistakes, the Burger is messy, and just too salty. I'm afraid that it won't stay open long. read more

Been here multiple times the shortest wait I had in a drive through is 40 minutes. Don't go here if you're in a hurry. Ps. The burgers are outright mediocre my gf the last time got a stale bun in the burger. read more

40 min to get food. Cold burger. Taste like a bad wopper. Service ok for one attendant once you get there.

I've been pretty much weekly since opening and I've watched the steady decline. Decline on cleanliness. Soda counter disgusting, bathroom w no toilet paper and paper towels loose on child changing table, dirty tables and floors. Food quality has decreased with cold food/fries. Soda fountain out of several options today and when I told employees it was not received with any concern or urgency to fix. Don't get me wrong, I love Whataburger. I'm excited as one opens closer to me soon. I just hope it doesn't have the same sharp decline that the Greensboro has had. read more

Worst operated whataburger I've EVER been to. Music is loud and the service has zero ability. Took forever to place my order and 3 people to order egg biscuits no cheese!! Good luck here!! Not even close to the level whataburger has!! Probably need a drug test from the contact high from the employees!! read more

Love whataburger. Always have(I'm from tx). So I was very excited to see one opening here. Food is good but don't think about going in the morning for breakfast. I was the only one in the drive thru and I've been sitting here for 25 min waiting for my food. That's pretty wild to me. I showed up at 6:20am. It's 6:46 now and I'm still waiting. It's comical at this point and I am curious how long it actually takes for them to make 3 taquitos. Maybe they had to go get some eggs from a farm. Wait here they come with my food, 28 min later. I will say the employee at the window was extremely kind and offered several times a cookie or brownie for my inconvenience. Hard to say I'm come back to this location cause this is the second time this happened. I thought my first visit was a fluke. Nope! read more

The service was great and the staff was very friendly and polite. The atmosphere was great

First time I went I had missing food in my bag. Very hard and cold fries. I went back two days to see if I would have a better experience, well I was wrong. I order the bacon and cheese burger meal and there was no bacon on my sandwich. It's really no hype to this restaurant at all. Some of the staff I encountered and observed was very unprofessional. read more

This was my first time here. After what I experienced the last time. With a sign saying both lanes opened I was not sure why everyone was in the first lane. When the line finally moved me and the car in front of me went to the 2nd lane. Big mistake because their is only 1 order taker. After 10 minutes in line I placed my order. I then see 5 people standing,laughing and dancing at the pickup window. Not one of these people was helping get the lines under control. My second mistake was paying with cash. After pulling away from the pickup window to wait another 10 minutes for my food the food came but not my money. I had to wait another 5 minutes for my money and receipt. The double whataburger was a salt bomb. It would have been good to have some of that salt on the fries because they were hard. I asked for a Fanta Strawberry but they didn't have stocked in the machine. So I ordered the crafted lemonade which came in a small cup while all other drinks had big cups. So if anybody is looking for a job apply here you get paid to do nothing. read more

I thought this was going to be a great burger, but I was wrong. Mediocre food. Great Dr. Pepper shake, but the burger was nasty, french fries cheap imitation of McDonalds fries. The line was long and I waited but I wish I would have spent $15.00 at Sheetz for a fresh burger and delicious fries. read more

The food is good, when the young professionals here can get the order right. It's my second time here and I'm still having things left off of my burger and my sides wrong/cold. I believe everyone here is enthusiastic, but the staff needs to work on accuracy, and actually being more friendly and creating a more receiving ambiance. It starts with the lead position, who just stares down customers with no smile. Trickles down to where your order feels unimportant, especially when you receive it and its wrong and cold. They can do better. read more

Just sat 1 hour and 15 minutes in line for a meal that didn't even have bacon on a bacon burger, the employees didn't care and it seems like this location will be closed soon or nobody going as it destroys the great name Texas whataburgers built up. Horrible. read more

Lousy service, incompetent security, parking/drive thru is a s#!tshow. Don't eat hear, Bojangles across the street is nicer and much better food. read more

The food was terrible. Don't waste your money or your time waiting in line for this. What a joke.

It was okay, assuming the meat is all 100pct beef. They charged $2 for an extra patty on a specialty burger but didn't put it, and then wouldn't refund just the two dollars. Burgers are large around, thin and without flavor, shoestring fries are Salty, special shakes and sodas are Sweet. Not worth waiting in a long line, go across the street instead for a thick tasty meal for a similar price. Or Cookout for wide shake varieties. read more

Wow. Easily one of the worst burgers I've ever had. ZERO flavor, worse than a basic McDonald's hamburger. Fries are the same, zero flavor. I've never experienced something so bland. Sweet tea is atrociously sweet and weak, like sugar water. Never going back read more