Their customer service was terrible . When we didn't see her at the window she started clapping her hands and when she walked away she rolled her eyes. Before that she had an attitude when we were ordering. - the red head with freckles needs to fix her attitude. read more

I don't like doing reviews. Especially on fast food. But EVERY SINGLE TIME I come to this location, they mess something up from my order. They charge you for what you order and give you something different. Been here three times the last few weeks but the fist time I got a honey butter chicken biscuit instead of a SEC biscuit, second time I ordered ranch and didn't get it, this time I ordered a large meal, got the large drink but not the fry. Every single other time I've been here they mess it up too. Don't put the toast for the chicken strips, don't include your hashbrown, give you one less chicken strip or put very few mushrooms on the mushroom burger. EVERY SINGLE TIME. I don't understand. And living out here where McDonalds and whataburger are the closest food options. I already don't like McDonald's. So whataburger is always the go to. So hopefully you all see this and train your teenage staff to actually look at the tickets and get the orders correct. And know what comes with standard with each order. read more

Sloooowest drive thru in the world. Even if you are only getting a drink it takes at least 5-10 minutes of sitting at the window. There used to be a young guy with glasses at the drive thru window that kept things moving a little quicker but I haven't seen him a while. I have to pass it up more than not now a days because I know it's going to take too long and make me late for work. They don't get the order right either. Always missing something. read more

Awful. Filled with crackheads. Employees walk out when not allowed to. Fries are too crunchy. Sound like chips. Taste burnt. Also gave me three when I specifically asked for two. Did not give up the buffalo sauce. And out of Dr.Pepper. read more

It's everything you want in a Whataburger location: clean, open 24 hours, polite staff and great Texas food! I'm glad they were here when I had late night cravings for chicken and cream gravy! read more

It's the closest whataburger to me. I go in there From time to time when kids want something. I'm going to start driving to IH 35 store next time. This store messes up orders and customer service is poor. Managers won't do anything about it either. The have the deer in the headlights look on there face when they mess up read more

One star is generous. I have received rotten iced tea 3 times in a row the last visits and my visit tonight was enough that I had to review the place. My Burger was not even warm 4 times the normal pickles not fresh. The French fries were not edible. I am so bummed. I use to love this location. read more

Worst service ever. I don't know why I continue to come here. So frustrating. Wish a manager would look at reviews and see how bad the service is!! Horrible. read more

This is the closest whataburger to my house so I come here on occasion when seeking whataburger food. Unfortunately this whataburger is not the same as the others. The food never tastes the same as the others and they are so slow bringing the food out. What prompts me to finally write a review is tonight I waited for a very long time for fast food and they did bring the food out but then I waited an additional amount of time for my drinks. Usually you get your drinks first and then you get your food so that your food doesn't get cold. After giving this whataburger several tries I will probably not be returning read more

I am moving to Sun City in 2 weeks. A Whataburger Stand and H.E.B. is all I need. I am moving just 1 mile from my brother who also loves Whataburger and didn't have a good 1st impression. He thought you always got a free drink being a senior but he didn't order anything, I had to clear that up with him because I am a regular at my Whataburger here in Houston. You must order your burger TBBS, (toast buns both sides), any burger you like. I go for the bacon burger. Order your fries CRISPY!!! I will be a regular customer and they will be my Whataburger!! When I get to my new house in Georgetown... read more

When I order it with everything anywhere else, I get everything on it. The one time I order here and want "everything but mustard" it became an extremely confusing, unheard-of order that they could not possibly comprehend. read more

The food is good but it takes so long to get it me and my brother went at 12 after work #soniclife and got a pancake a cheeseburger with ketchup only and two slices of bacon that's it and we sat in the drive through for 25 minutes they were dead nobody but us and it took that long read more

I stopped by for lunch the other day. The guy taking my order had the dirtiest hands I have ever seen in a FF restaurant. Dirt was caked under his finger nails. Ruined my lunch. I trashed my order and kept my drink to go. read more

The customer service is excellent, the staff is very friendly, and we enjoy both the regular Whataburger and the very healthy cranberry chicken salad. This is the best fast food restaurant in our area. Try it out! read more

Waited in the drive thru for over 15 minutes. They forgot my drink and had to "find it". This was my first time here ever and the experience will not bring me back. read more

I love the food at whataburger but this location is so slow, it is almost painful. Sat in the drive thru with no one else waiting ahead of, or behind me. Still took 10 minutes. Really whataburger? My onion rings were cold by the time you brought them to my car. No apologies either. read more

This place goes up and down all the time.The manger there does not stand by what he say's! It really sucks cause this is the closest one to us and we really like them. read more

I keep trying this place over and over. Shame on me. I ordered a CHEESEburger. Waited literally 25 minuets in the drive thru. Now I don't mind waiting...means I'm getting hot fresh food right? RIGHT??? No. Answer is no. I got a regular burger. Cold. The meat was so thin that there were literal holes in it so you could see right through it!!! I've never taken fast food back. Ever. But this was a cold, crispy piece of "meat." Eww. This has to be the worst. So bad I went to McDonald's. read more

I am actually a big fan of Whataburger - I have been for years. But I have been fighting them. Whataburger Corporate says that a Bacon Cheese Whataburger has three slices (or six strips) of bacon. This place on DB Wood never gives me all the bacon unless I ask for it "on the side." I get maybe 4 or 5 strips of paper thin short strips of bacon. When I take it back and complain, they remake it with no backlash, but why can't it be made right in the first place? I can only imagine that this place saves money by shorting every customer who orders bacon. Except that are losing money every time people like me demand that I get what I paid for. I had a brilliant idea today. From now on, I am bringing my own bacon and just ordering a Cheese Whataburger. No more over priced, paper thin, limp bacon. I can fry it up myself using thick bacon and bring in my own three slices. read more

Awful service every time. Food is good, like any Whataburger, but this location is too slow. Every time. I would rather travel to the IH 35 location. read more

This is the most inaccurate Whataburger we've ever visited. We have learned that before driving off to check every burger and order to make sure burgers were made correctly and that each meal has every item it is supposed to have. I give them 3 stars because once they botched the order and it was before we became experienced with this location and didn't realize the problems until we got all the way home. We called and spoke to the manager who was polite and apologetic. He told us he would replace our order at no charge on our next visit - because we didn't want to drive back up there that same day. The next visit, they replaced the order free of charge just as promised. The other time, we checked the order and one of the kids meals didn't come with a cookie, while the other did. I went in with my receipt and they apologized and gave us 2 cookies. I will be happy to update my review if their accuracy improves because the food is decent for fast food. read more

Very friendly cashiers, clean environment and great food. Always served my food promptly and every order has been correct.

I like the food at Whataburger. It is never actually "fast food", but usually reasonable. The food is a little more expensive than most comparable restaurants. I don't mind because when it is done right, it is good. Today I went through the drive thru and his time it wasn't too bad time wise. Unfortunately, most of the food was incomplete. We had 2 orders of fries that was only half full. The same went for 2 orders of onion rings. The gravy in the chicken strips was less than half full and the sauce on the bbq chicken sandwiches was barely there. read more

Dining area very dirty, food was burnt. Service was good though. Tanner one of the workers did a outstanding job.

Always the cleanest and friendliest Whataburger I have ever visited. I go there frequently on weekends early in the morning, they seem to have a following, a lot of folks go there to socialize and eat a good breakfast. Pat ensures everyone is taken care of and the whole staff is like a part of the family. read more

Slowest Whataburger in Georgetown, Williamson county, central Texas, TEXAS, US, World. As many times as I've been here it just seems to be getting worse. It's very popular with Sun City residents but I can see why. Employee at the drive thru very friendly and respectful and acknowledges the need for improvement. Come on Whataburger.... You guys are better than this read more

This used to be a very clean and well run Whataburger restaurant and favorite gathering place for many. Now however it has really gone downhill!..in terms of cleanliness and food prep/quality. Went there for breakfast this morning....the lady that took my order was friendly and nice. The food arrived timely. The tortilla on the breakfast taco was crisp instead of soft like it had been left out for a while. All this was minor until I walked in to the men's restroom! It was atrocious! The urinal was "out of order" with a paper sign taped to it. The urinal was full and overrunning with urine. The floor was wet with "everything", but they did have a cone warning of a wet floor...really!! I went in to the stall hoping I could use it and it was filthy as well. The entrance doors and glass are dirty and smudged and the parking lot is littered with whataburger bags, straws, plastic forks and spoons. If you like a clean well run restaurant with good food this is NOT the place for you!! read more

Employees are friendly and cheery., and the store is clean. The food is amazing, and the menu is very flexible. It's possible to customize your burger if you don't want one of the delicious pre-made burgers. There are also salads for vegetarian guests. The breakfast is especially good. read more

Food was good. Order was wrong. They did correct it when we brought it to the attention of a manager. Young man working cash register needed more training with someone standing next to him. He seemed unsure and after getting the order he was. read more

On Sunday December 15, 2019 @12:50 PM, I drove through the drive through and ordered 3 combo meals and 3 pies for dessert. When I got home, and we finished eating our burgers, I realized that the pies had not made it into my bag. I attempted to call to see about getting a refund on my card, but was unable to get anyone to answer. I then waited and called back around 4:00 PM, and spoke with a gentleman who was unable to find the order even though I was reading it directly from the receipt. Finally a young woman got on the phone and was able to find the order, however she said that I would need to stop by for a refund since that drawer had already been counted. I had already been given this option by the young man I spoke with, however, this option would probably have cost me as much in gas as the refund would have been, not to mention the time it would have taken. Nothing against the people I spoke with, but Wataburger needs a better way of processing a refund. I will be patronizing other businesses in the future, they can keep the couple of dollars it cost for the pies. read more

The WORST Whataburger in Texas. Run/managed very badly. You're guarenteed to wait 20 minutes to get your food. We noticed that 50% of the time the order was wrong. Not sure why it doesn't just close down. Represents this fine fast-food restaurant chain very badly and should be completely eliminated or have management fired and have a complete overhaul inside and out, with new staff, new processes, etc. read more

Came here on a Sunday evening around dinner time to retrieve a large meal to bring back to my family. Put in a very complicated order and waited an understandable amount of time for our drinks to come at which point we gave our very polite and helpful server, Langston our credit card, we waited an understandable amount of time when wonderful Langston returned with our card and shortly thereafter; our food. We checked our bags and everything was correct except for one minor error. Our apple pie was missing. NO BIG DEAL. I went back in there and asked for it and helpfully and very respectfully Langston grabbed one and gave it to me. Langston did a great job but unfortunately his manager started chastising him in front of everybody and it made me really sad. I just want to make it very clear that Langston is an excellent server and he does not deserve to be condemned so harshly for such a minor mistake during such a busy time. Thank you. read more

Very surprised at all the complaints about slow service. I go there frequently and have never waited more than 3 minutes to order and 5 minutes later get my food. The staff is very friendly and the food is very good. One of my favorites for the money.... read more

Went day after Christmas ,6:30pm very busy . Burgers came out cold, asked for a fresh burger. Came out in minutes ,nice and hot, but to salty to eat Fries were cold as well. So much for fresh and hot. Normally this place is consistent , but maybe something has changed. read more

Went there because it was late and wanted to pick up something quick. I even went inside to get faster service. Waited at least 20 minutes, probably closer to 30. Food was terrible!!!! Bread possibly stale, I don't know but very bland! Burger was luke warm. Not typical Whataburger. read more

Went there this evening for supper. Ate inside. Wife said, "I only want lettuce, pickles and mayo on my burger. She hates mustard. Went to get drinks. Root Beer was out. Took a long time to tell someone because there was a line of people complaining about messed up or slow orders. Got a Coke and sat down. There was hardly anyone in the place. Meal was delivered to us 15 minutes later. Both burgers had mustard on them. Both burgers were cold. Mine was so cold the cheese wasn't melted, it looked as if they got the cheese out of the fridge and slapped it on the burger! Fries were cold. Watched other customers ask where their order was, one came in from the drive through because she was tired of waiting. We like Whataburger but we won't be back to this one. read more

extremely slow. it took 20 minutes for a small order of 2 whataburger jrs. when i got home with it, i found the order was wrong and cold. this is not the first time i have experienced service this slow at this location. I saw others leave after placing their order, telling the staff they would have to return later to pick it up. I will have to see reviews showing a change before i return. read more