The worst fast food experience of my life... and I'm 55 years-old! The dining room was FILTHY and none of the sinks worked in the bathrooms. There were tons of employees standing around doing nothing except trying their best to not make eye contact with you. The food was just awful - a half-cooked patty melt, fries that tasted three days old. There's just nothing to recommend about this place, other than it's open 24 hours a day... but I'd just as soon go to Waffle House if I'm hungry at 3AM. read more

I'm not sure why the low rating, decently fast service while ordering inside, only took about five minutes. Burger was pretty large, similar to a Whopper in size. Tasted good and the fries were very much like McDonald's. Would stop again! read more

Whataburger - #1 Whataburger with French Fries - Burgers Near Me - Gastonia, North Carolina

Went here around 9:40 pm on Saturday, there were two drive thru lanes. The first one we were in, two cars were in front of us; the car at the ordering board was just sitting there not ordering / saying anything for like 10 mins, so we decided to go into the other drive thru lane. Mind you, two other cars had ordered and moved to the window from the second lane before we moved over into it. Once we got into the second lane, nothing was said to us at all. Instead, now someone was taking the car sitting in the first lanes order and we sat in the second lane, in silence, for another 10 mins. We ultimately decided to just pull up to the window and tell them our orders and let them know that no one serviced us at all in the second lane. The employee claimed that she was saying "hello" the whole time as if we were ignoring her, but there was literally no sound come from the ordering board speaker at all! After we place our order at the pick up window, we were told to go park on the side of the building where we waited almost 30 mins! We went inside to check on our order status and learned that no one had fixed our order at all??? Once we did finally get our food, yes it was freshly made and hot, but I had no appetite for it at all anymore. Service was HORRIBLE! My overall rate of experience : 0/10 read more

Whataburger - Burgers Near Me - Gastonia, North Carolina

Hats off to the Monterey melt great burger. Like many of you decades customer. We have really noticed crappy service and food prep on weekends.but notice weekdays are the food and service stepped up., big difference read more

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I see a few reviews about the wait times. I waited at least a month before I decided to try this place. I have had Whataburger before when I visited Texas. It wasn't anything to write about then and it still isn't. But for a decent burger and fries, it's fine. I decided to dine in with my daughter. We both got bacon cheeseburgers, fries, and a vanilla shake. It was more than I could eat, but overall it was okay. Nothing great, nothing bad. The manager was extra nice. I totally forgot his name, but he had a Spanish accent. Thank you for great service. I may return yesterday, but for $30, it may be awhile. read more

Whataburger - Burgers Near Me - Gastonia, North Carolina

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Food was amazing and service was impeccable! Food Was fresh and made to order!!! Burger was fresh! Shakes was good too flavorful and perfect consistency! read more

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Good L-rd! - What a disappointment. Very crowded with an eclectic audience who I all suppose were let down by the performance. Burgers were incredibly greasy and just a let down. I made a special trip to this Gastonia location. The Gal serving the orders to the tables was the best part of my visit. I visited Saturday early evening - 27 December 2025. A Tractor Trailer was blocking a significant amount of the parking - which made things stressful. Vibe inside the restaurant was cheerful, but - I can't help but feel cramped at the entrance where you order from the kiosk. French Fries were an abomination. Food came out quick; I enjoy the Texas Toast Option and the Double Toast is cute. Otherwise - disappointing. D- Grade! I need to mention, the Men's Toilet was flooded and there was a young employee inside the Toilet spaced out and texting on his phone. Dude was standing in the middle taking up space. It was strange! read more

Whataburger - Picked the Texas Toast - Burgers Near Me - Gastonia, North Carolina

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***Opening Weekend**** I need to clarify that I'm NOT a newby and I did drive through. So, I may be biased. The line was long but moved. It took about an hr but the food was hot and fresh and tasted great. I got my standard patty melt with onion rings and a Arizona Fuse. It was packed with flavor and so creamy. I liked my food and thought it was worth the wait. I can see they were testing their turn times as you couldn't order till you got upto the windows. I thought it was odd but realized that this ensures your food is fresh and they stay on prep time. Also limits the length of time the food is stilling in queue. read more

The location is very accessible, but it is very busy. The line was shorter than I've seen it since it opened, yet we still waited in line for 20 minutes to get our order. The employees were very friendly and even the mail guard that was standing in the drive-through. The food was average. My granddaughter and I just wanted to try the place out, so we shared a Whataburger sandwich and it didn't taste any better than a Burger King sandwich. The sandwich was not hot and I asked for pickles, ketchup and cheese, but instead, I got onions instead of pickles. I don't know if I'll visit this restaurant again, especially since the sandwich was average and I could get it for a cheaper price at Burger King, which I frequent too. I didn't go what the inside of the restaurant, but the outside looked clean and they had a tent up for extra guest. read more

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Have you ever found yourself eating a sub-par McDonald's burger? The kind that was cooked just minutes before it went bad? And while eating this monstrosity, did you think "You know what's missing? You know what this needs? It needs the same prices as Five Guys!" This is the Whataburger experience. Low quality ingredients, unjustifiable high prices, dirty dining room, clearly unsanitary prep and cooking areas, There is absolutely nothing appealing or any reason for going here- even on a dare or morbid curiosity; and if you do, you not only will regret it, but you'll find yourself with a rock in your gut, a lighter wallet. Do not waste your time, money or health for this garbage. read more

I would like to bring to your attention that my experience at your restaurant was suboptimal. Despite ordering through the app with a stated preparation time of 6 minutes, I ended up waiting a total of 50 minutes for my food. Notably, I was the only customer in the restaurant and drive-thru during this time. At least 7 workers . No one greet you when you come in the front door they just stare at you and then you have to say hey I have an online ordered and then they go hide. Sad read more

Got a patty melt. It was gooood! Fries were just okay. I wish they had some where I lived.

Decided to give them another chance. Should have known better. Went in for breakfast and waited over 15 for my biscuit and gravy. The 4 potato something's were cold. The biscuit was so hard it could be used as a hockey puck. My wife likes the ice cream. Do yourself a favor, spend your money somewhere else. read more

Whataburger - Lovely - Burgers Near Me - Gastonia, North Carolina

We are big fans of Whataburger and happy to welcome them to North Carolina. The team they had today for the public event were warm and truly seem to have a passion for such a great product. The classic burger tasted great. The chopped onion with fresh tomatoes, lettuce and pickles is perfect with the patty and cheese. I can't wait for the full menu and the honey butter chicken biscuit for breakfast. We will be back when they open the dining room to get some of our other favs. read more

Whataburger - First in line for the first Whataburger in NC! - Burgers Near Me - Gastonia, North Carolina

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Couldn't get anyone to wait on us. When a line showed up the staff came over. We had been standing there for about 10 and they just bypassed us. Service sucks. read more

As a Texan, this location is a shame. The food is lower quality/sloppy since the trainers left and the service for mobile orders is HORRIBLE. I went in for a mobile order when it should have been ready and waited for 30 minutes before receiving it. I heard multiple employees in the back ask who was doing mobile orders and nobody jumped on it for ages. This location needs management to organize whatever is going on back there. read more

Most of the order was completely wrong. As in getting chicken instead of burgers like we wanted. The burger and fries that I did get were mid at best. I did not understand the hype at all. The tea was watered down read more

The slowest drive thru I've EVER been in. Takes almost 10min to acknowledge you, 20min to give you your food. Everyone acts like it's their first day on the job. Also, for the quality, it's VERY overpriced. They could've kept this in Texas, tbh read more

I sampled the menu since this was my first experience at Whataburger. I tried the whataburger, patty melt and chicken sandwich. I liked the whataburger the best. It had the perfect blend of flavors and deliciousness. So next time I'll just get two burgers a side salad and a drink. The wait was about an hour because of the new opening however there was adequate staff to move the line expeditiously. Kudos to the managers and supervisors giving instructions to newly hired young people. The team did a phenomenal job. All went well for my first visit. Most importantly the burgers were well worth the wait. read more

For the crowds we go through it fast! One of my favorite burger places. Seating insole but not outside. read more

Whataburger - Burgers Near Me - Gastonia, North Carolina

What a nightmare! It took 40 minutes from the time we pulled up to the drive-thru until we received our cold food. Once you're in line you can't get out. The employees just stood around talking amongst themselves and appeared everything was extremely unorganized. They are not trained properly to handle the amount of traffic they are getting. read more

Just awful, drive-thru was empty when I arrived and it still took over 10 minutes to get my order. Drive thru employee was very rude and then my food was cold when I got it. I asked for mayo and they gave me a Togo cup with mayo in it and no utensil to remove it and put on my burger. Never again. read more

Good people of Whataburger in the service industry, I want to recognize how difficult it is, sometimes to hire good employees and the training that is involved.So I take this under consideration as I let you know my disappointment in this whataburger , it appears every time I come there is always something wrong and as I'm writing this. The group behind me they have tried to fix their order 4 times and it is still wrong. All I wanted was simple. 2 strips of bacon. Add it to my hamburger, which they did not put on and I had to ask 3 times to bring it to me after showing the Receipt. My husband and I have been eating at waterburger. Well, over 30 years in many different locations, states. And though you might have the occasional problem, we have always enjoyed and loved this. As our favorite place to eat burgers.. Please get with management.Do some good solid training.Get some good customer service, and you can change this around.My husband is an elite on yelp, and I only post when I believe that it is absolutely necessary again as a woman who manages large amount of people and understands the complexity of good people.Good training, good customer service, take this as a challenge, please.And fix this location as it is close to us.And we do enjoy coming. read more

meh. it was okay food but has been way overhyped! the burgers were mcdonald's level and same with the fries. i liked the fries the most out of everything lol read more

lots of hype - nothing special Used to go late night in Dallas, anything was good, so hard to compare read more

Went to see what all the hoopla was about and needless to say I was very disappointed. My burger was made completely wrong & was cooked hard, waited over 20 minutes to get nasty food. I'll stick to Red Robin or Bad Daddy's read more

Fries are similar to McDonalds . I got the avocado burger which was drenched in sauce making burger soggy and greasy . Could only take a couple bites . Won't be going back . read more

I'm from Texas. Born and raised for the first 30 years of my life so I've had my fair share of Whataburger. This is the worst Whataburger I've ever been to. The management and employees are an absolute disgrace to the Whataburger we know and love in Texas. The service is abominable. I'm in line for a breakfast on a bun, hash browns and iced coffee and have been waiting for almost 30 minutes. They are neither busy inside nor in the drive thru at the moment. A guy ahead of me had been waiting 30 minutes for two biscuits and hash browns. The employees weren't helpful and mocked him when they gave him his food and did not apologize. What a joke. Also, this place is in complete disarray. There is trash all over the dining room floor, and I saw trash when I peaked into the kitchen. For all the folks in Gastonia, NC, I apologize for the horrible customer service and lack thereof. This is not a representation of the true Whataburger. I was originally excited to have a Whataburger here, but I suggest folks stay clear of this place until they change the employees and management. read more

I finally tried the Whataburger for the first time, and with all the hype and the long lines when they first open, I waited until now to try them. I just ordered one burger, and my first bite, was more lettuce than anything . There was hardly any condiments on it. The tomato slices were bigger than the burger. All in all, it's a poor example of a good burger. Culver's burgers or a heck of a lot better. What a burger it is not. I will not be back again. read more

Over Hyped burger , Honestly Bland taste, the drink machine was not working and the employees care more about cleaning the rug more than fixing the drink machine, they all tasted watered down. Definitely Hitting up burger king next time read more

Was excited to finally go to Whataburger in Gastonia last week, November 12 or 13. Ate inside. The young lady cashier was wearing a local high school jacket, very friendly and explained the menu options. Not a long wait. Medium drink was the size of others' large size. Bun the size of a saucer, lots of chopped onions, three tomato slices, some shredded lettuce, mustard and ketchup. Burger was large but thin. Worse, didn't have a grilled taste at all. Tasted like it had been fried in water or left to warm in a hot water tray. Nowhere as good as Culver's. I don't think that is Whataburger's operating procedure. read more

I don't know what was worse--the cold fries, the soggy burger, or the fact that it took forever to get food that was still wrong. If you enjoy wasting money and leaving hungry and annoyed, this is the place for you. Seriously disappointing. read more

I understand being busy but take pride in what you give customers. We don't want sloppy sandwich put together. I want it to look just like the picture on the menu and that's what I expected it to look like. Your moto " the way you like it" so it should be don't correct the first time. read more

Whataburger - #12 Spicy Chicken Sandwich, the lettuce and tomatoes are embarrassing and nothing what I would expect. - Burgers Near Me - Gastonia, North Carolina

Probably one of the worst fast food experiences I've ever had. It took 45 minutes from time to order to actually receiving my food in the drive through. Avoid this place. read more

Your basic burger joint. Not worth the wait nor the hype. Staff is not friendly. Maybe it will get better with time. But see it as another failed burger joint after the hype wears off. read more

Whataburger - Whataburger - Burgers Near Me - Gastonia, North Carolina

Had my first and last meal at a Whataburger today. The burger was room temperature and dry. The fries were hot but soggy. I especially enjoyed the employee mopping the greasy floor with a bucket of black water right next to our table. I'll continue going to Five Guys and Culver's. They have much better food. What a disappointment. read more

Whataburger has to be the most disappointing spot for diner food on the East Coast. The hype surrounding it in Texas just baffles me, I genuinely feel bad for Texans if this is what they consider a great burger. In North Carolina, we have far superior options: Cookout, PD Quick, Char Grill, Carolina Diner, and Corbett's. They all serve better food. This chain won't last here, don't waste your time. read more

Havent wrote a review, but after going here I just had to get on and say that the wait time is outrageous , we sat in the drive through for atLEAST 20 minutes waiting for our one large fry order, while the employees were just sitting at the window talking and not paying attention to the people waiting. Not only is the wait time long, there is no way of pulling out and leaving. Fries are good but it definitely not worth the wait. read more

It's just nothing to write home about. Taste like a pickle juice hamburger to me. Really disappointed i thought I would say whataburger but I said just another burger. read more

so incompetent and slow. very rude. foods not good enough for having to wait 30 minutes with two cars in the drive thru.