This place needs to be shut down. Health violations, old food served. Our pretzel was hard as a rock. Service is horrible! Recommend never eating here! This place is bad! read more

When visiting the Victoria Gardens mall & I want to get a snack, my first thought is a Wetzel Pretzel with salt. I'm not crazy about bread but I do love a good pretzel!! They are always made just right and the smell is captivating. Their customer service is always great! I'm not a fan of their cheese as it is prepackaged. And their lemonades are pretty good. read more

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I've been coming to this location in the gardens for a decade now. However, the quality has gone down hill and the prices have skyrocketed. The pretzels were not fresh. I asked for extra salt and butter on the bitz for my kids. What we got were the driest pretzels bitz we've ever had with barley any salt. Really disappointed with this location! I told my kids we're done coming to this location. read more

The frozen hot chocolate is a frozen chocolate frappe. It's pretty good if you love hot chocolate but you want to have it on a hot day, thus you freeze the hot chocolate and voila?! Lol we ordered it and it came out pretty much right away, they topped it off with some whip cream. You can leave out the whip cream if that's not your thing. There's no place to sit inside the establishment but there's a bench right outside. We took our drinks out to walk around. The staff here are very efficient and friendly. read more

Wetzel's Pretzels - The frozen hot chocolate - Pretzels Near Me - Rancho Cucamonga, California

this location doesn't have the open sign . so we confused and got in just about to see if they open (it was10am something) . the girl work there look at us with attitude face and said we are not open yet .so i asked her so what time the store open ? because my kids want come back , if not i will not buy it with bad customer services like this. I own a small business also . usually i will lock the door or have a business sign to alert my customers what going on. we buy it not just get it for free ,please be nice to customers . also the cinnamon pretzel was not blended well . very little bit of sugar on top of it compare to other locations i have been . read more

Wetzel's Pretzels - the cinnamon was not blending well compared other store - Pretzels Near Me - Rancho Cucamonga, California

the worst location ever! came here last night 6/9/2025 at 7:56PM, they told us they were closed, it was the female worker that had such a sour face when my baby walked in because we promised her we would get her pretzels, didn't get her name she rushed us out and told us "we're closed you need to get your baby out" wow we heard you the first time and oops that my baby just wanted some pesters and stood inside your store for 5 extra seconds than you "allowed" don't have to be nasty! whoever was working this shift the manager/owner needs to have a real chat with this female worker as she was extremely rude and looked like she did not want to be at her job. many people turning in applications, if you don't like your job, then get out! no one deserves to be treated nasty the way you are handling situations and timing at work! Also they had a whole entire case FULL of pretzels what a waste and shame that they're either just going to throw it away or take it home themselves instead of trying to sell it! it wasn't even closing time just yet they still had time! not sure why the gal was so rude and in a rush to close! read more

In October my boyfriend and I were craving wetzel pretzel we were at the mall earlier but decided to come and drive back just for some wetzel pretzel. We had came in around early 8 and the store says it didn't close until 9 on google maps that day. We walked in and tried to get something but the workers inside didn't even say they were closed but instead just made a hand gesture basically shooing us away. Wasn't really that upset about it and just took the L but after seeing the reviews it seems to be a common thing for the workers to close the store earlier than the posted time. I understand late walk in's like 15-10 mins before closing but it was still a whole hour so we were kind of disappointed cause it was a waste of time driving back. read more

We Must of been her first customer... not sure, but the pretzels weren't fresh....‍ Anyway, we ordered one original pretzel with butter... she said $5.27 so we gave her $10.27.... Way too much for to think about that early in the morning... took for ever to give back the change .... I mean like literally 5 minutes or more... she just kept looking at the register.... Finally gave us a $5.00 back and told the next customer cash only...‍‍‍ read more

Wetzel's Pretzels - a man entering a store - Pretzels Near Me - Rancho Cucamonga, California

Came here around 6:00 p.m. on Sunday. There were no other customers. There were a few bags of pretzel bites, but only one pretzel available - pepperoni. I had a coupon on the app for a free cinnamon or original, so I just asked the cashier if I could get the pepperoni one with it. The guy easily agreed and gave it to me. Yummy taste and soft pretzel bread! read more

We came here yesterday and got cinnamon sugar pretzel bites. My son was eating them, and I tried some as well. Then I saw something black on one of the pretzels and thought for a second maybe it was a piece of plastic. Nope it was a cooked cockroach I literally threw up and I am so beyond mad that my son was eating these!! So grossed out. read more

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The pretzel was semi-raw in the middle. Customer service was just OK but that pretzel shouldn't be raw. I had to throw it out. Won't be back to this location. read more

Saddest $6 almond crunch pretzel I've ever had. Barely any almond so I was just eating dough that was just cooked, almost raw. Will never get a pretzel here again. Auntie Anne's will always have the best almond pretzels. read more

I went to purchase an original pretzel on Saturday April 05 3034 around 3:30 pm only to be told they had none ready n to come back in 15 mins. I continued my shopping and returned 15 - 20 mins later stood in line again only to be told there would be another 15 minute wait cause I didn't put a pretzel on "hold".... I replied how would I know to put one on hold if I wasn't advised to by the cashier. After 3 rounds of the same info I politely left. I think not having the most brought item in demand on a busy weekend day is just a rouse to upsale the customer on the more pricey items! I will be contacting corporate morning morning for this location wasting my time ! read more

Great service and fast that I why come back lemonade on spot pretzel fresh happy employees best time on Saturday afternoon read more

Wetzel's Pretzels - Deserts pretzels time - Pretzels Near Me - Rancho Cucamonga, California

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I stopped by a few days ago and was pleasantly surprised by the outstanding customer service. I just ordered my usual pretzel and cheese and the cashier was incredibly polite and welcoming. Her kindness stood out to me because usually they do the bare minimum and just want you to get out of their hair (at other locations I've been to). My cashiers name was Lauren and I wouldn't be surprised if she also works at Chick-fil-a. I would go out of my way to go to this location in hopes that she was my cashier again. The pretzel was also cooked perfectly and delicious as always. read more

Wetzel's Pretzels - pretzel with cheese - Pretzels Near Me - Rancho Cucamonga, California

Online it says they close at 9pm but I came in today at 8:20 and the store was completely empty of any workers and it was completely filthy. It was left unlocked, I waited about 10-15 minutes until 3 workers came in and informed it was closed. read more

My son and I were looking through the window watching them make pretzels while my daughter and husband were purchasing a pretzel and Britney the employee gave us the dirtiest look. Rolled her eyes and shook her head. I thought maybe she was looking behind me and I turned around for there to be no one. We continued to watch and she turned back around to again give us an eye roll what are you looking at look and turned around. Never have I been treated this way for just simply looking through a window. The whole point of the window is to watch pretzel making. Im not one to complain about customer service but this girl was the worst. read more

We are two families comprised of 10 people. We were celebrating birthdays, a 38 year old and a 16 year old. We were enjoying the cool weather and looking for a place for snacks/desserts. As we stood in front of both doors, four feet away from the doors as they were both open all the way,young man looks at us and says,"Sorry, we're closed," and pulled both doors together and locked them. There were still customers inside. VERY UNPROFESSIONAL, RUDE and DISRESPECTFUL. We are a hispanic family,wondering if that was the reason of the young man's quick decision. It happened at about 820-825 pm on July 30, 2024. Check your cameras with audio or not, it is evident what transpired. VERY UNACCEPTABLE.....Just in case if anyone cares!! read more

Walked in to get a pretzel at 2:34 today and the young Asian guy just looked at me while I waited. It was NOT a greeting or I will be right with you shortly or anything. I guess he was too focused on the dough that was in the bowl and making the next pretzels. I kindly walked myself out and kept my money on my pocket. read more

Tried to buy pretzel bites tonight and they gave us a crumpled up pretzel for $8? Don't come here for munchies

No exaggeration, my family has dropped at least a grand here in the last year. It's a problem. Unfortunately, since they don't have support groups for this addiction, we're just spending money weekly, sometimes daily. Thanks to Brittany for the great service and teaching us about the app, which we never would have come across otherwise. read more

You can't go to a mall and leave without eating Wetzel's Pretzels it's a must! I love that they hand out samples so we can try it out. As soon as I walk near hot topic I can smell Wetzel's Pretzels it smells so good. Today I ordered the pizza bitz and Hot Dog Bites I saw that the pizza bitz just came out and was fresh and I saw them making the hot dog bites so I had to wait 10 minutes but it was worth it I just went next door to hot topic and looked around for 10 minutes. It was worth the wait they were both hot and delicious. I had a great experience here at Wetzel's Pretzels and I'll be back again soon! read more

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Completely rude service by Sara, had to walk out. She rolls her eyes and doesn't let you finish your sentence before ordering.. no thanks

Friendly Staff. For exclusives deals and coupons download the app for chances of free pretzels!!

This store front is very small (for customers) you essentially find people outside waiting to order since the lobby is nearly outside. The staff is great, they're friendly and all working to push orders out, including prepping new dough for fresh pretzels (you can watch them from outside). Their freshly squeezed lemonade is a bit too sugary for my taste but the beauty of that is you can dilute it and share with your friends or significant other (obviously ask for a spare empty cup) I ordered the hot dog bites and was told there was a 2minute wait, good for me ;) fresh dog bites. Amazing! Amazing! P.S this is located in Victoria gardens by California pizza kitchen. read more

Wetzel's Pretzels - Pretzels Near Me - Rancho Cucamonga, California

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I looove Wetzel's. However, I do not love this location's incredibly poor customer service. The young staff's priorities appear to be gossiping and entertaining themselves as opposed to properly running this business. On more than a few different occasions, not only did I experience serious unprofessionalism, snarky attitudes, dry and limited interaction, and the overall feeling that I was bothering them while spending (my) money in the establishment in which they are employed to work, but I have witnessed much of the same interactions with other customers as well. This is a major disappointment and a tarnish on the Wetzel's brand. As a business owner, I would be infuriated at staff for handling my business as such and running customers off--especially while most businesses are reeling back amidst Covid. Needless to say, I would prefer to drive out of my way to Ontario mills for pretzels. The extra mile isn't so bad when you know you'll receive a quality product with quality service. read more

I love eating here because the prtzels taste delivious. They are so good. I like to stop by here whenever i go to the northridge mall. My favorite is the cinnimon flavor! read more

I love Wetzel's ! I always have Wetzel's on my cheat day. This was my first time at this location. The pretzels were cool. But I was more concerned about the worker on register. She keeps rubbing her face/eyes, then touching money then grabbing the food not even putting gloves on to do grab the food. And really couldn't stop scrubbing her eyes. Due to COVID & sanitary purposes I would expect them to be a bit more strict here with that. Not to be cross contaminating. Also, she seemed like she didn't want to be there very serious barely said any words just "what do you want" & turns around & grabs my stuff bare handed after rubbing her face/eyes etc. then tells me my total & that was it. I understand we have bad days but she looked very upset & did not want to be there. If the service is better next time, and they don't cross contaminate & (actually put gloves on) I'm willing to give it 5 star. :) read more

People who work here are rude as hell. First and foremost, when addressing a customer, do not say "what" if you can't hear what I'm saying. They obviously lack home training. How about "excuse me?". & these teeny bopper who stand around in there need to get the hell out. Don't stare at me and don't stare at my daughter. They're lucky I didn't whoop their asses. read more

Cold on the outside, too doughy on the inside. Too cold for the cinnamon too stick or the girl didn't bother to try. Threw them away at the nearest trash can from Wetzel's Pretzels. #AuntieAnnes #foreverthebest read more

The store attracts walk in customers by its warm fresh bread smell. I love these fresh bites, such as dog bites and pizza bites. The cup bites look so simple, but taste so wonderful. read more

I have always like this place, but today is the day that changed my mind. The people here are so extremely rude. My friend had grabbed a sample of some drink but I didn't. She said it was really good so we went back for it and was waiting in line to order. Then I saw one of the workers walk out with samples and I asked her if I could have one because I was trying to decide which one I wanted. She says "it's only one per customer" and I tell her I haven't gotten one. Then she says with so much attitude, "actually I saw you so..." and then she walks out. So then my friend and I leave and on the way out I make it clear I didn't get a sample and she says "you can take one then" with more attitude, but doesn't even say sorry at all or seem sorry that she was so rude to the customers. read more

I honestly don't understand the negative reviews. My guilty pleasure is a nice, soft, buttery pretzel and these guys deliver each-and-every-time! Great customer service, fresh pretzels (plz do your self a favor and get the pepperoni pretzel w/ a dip) and ALWAYS a clean store. No complaints at all! read more