I was lured by the free sample and regretted it afterward. The pretzels were too doughy and heavy…read morefor me, and I did not finish it.

My daughter loves Wetzels pretzels and we get it all the time at various malls and shopping plazas…read more But this time the size of the pretzel at Ontario Mills is much thinner than before. Not sure if it's this location only or all locations changed size.

UGD serves up quality deli food with authentic flavors at reasonable prices It's clear why this…read moreplace has been open for decades. As I was buying my sausages. soft pretzels, and potato salad, the lady said very little to me and the gentleman, nothing at all. When I tried speaking German, the lady said she didn't remember much of the language anymore. This blunt, "tell it like it is" way of interacting is pretty much how my family used to be, so I found it familiar -- even comforting. But it's easy to see how this can rub people the wrong way, especially if they're used to American (or even modern German) - style customer service. Everyone who found this rude is making reasonable statements. But to me this is more a case of people who have been doing the same thing for a long time without making updates. Decor-wise, place also seems to recreating the Germany that someone remembers from decades ago. The blue and white bunting, the beer steins, the picture of the Pope and other memorabilia make the place feel distinctly Bavarian, in a touristy way. A lot of places in Germany, even in the more traditional south have moved on. But my hope is that this place does continue until the proprietors retire with dignity or sell the business to some German-Americans with a passion for prepping and selling this type of food.

Food is good. I've never ordered here before but the lady helping me was very rude. She wasn't…read moreclear and seem to treat me like I was an inconvenience to her. I'm not sure if this is her normal behavior but if you wanted to be treated nicely when going to a place you don't know... this isn't for you. My first time here and service is disappointing & all she did was take my order. But if you wanna try the food buckle up cause she isn't a sweet old lady. Sorry that I didn't know how you specifically want someone to order. She CAN be nicer to her people. I'm actually watching her be nice right now. The man just told someone a price for something and the lady came rang her up and charged her more. I don't know, maybe honor the first price cause that's pretty messed. The person questioned the lady about the pricing the man gave her but she just said NO. And wouldn't budge.

Found this place after a long day of shopping and it did not disappoint! It's a pretty large…read morerestaurant with different rooms- great for large parties too! The bar area had a ton of tvs showing sports and people were having a lot of fun watching. Service was great and they were super attentive throughout our whole meal. We ordered an appetizer, salad, and burger for two of us and we weren't able to finish all our food. The portions were humongous and definitely worth your money. Their beers are also HUGE and my husband loved the ale he ordered. Can't wait to come back!

I rarely leave negative reviews, but this experience was disappointing enough that I feel others…read moreshould be aware. My husband called in a simple pickup order -- just nachos . When he arrived to pick it up, he waited 40 minutes before being told anything. After checking with the concierge, the manager (Tiffany) came out and informed him that they had forgotten to make the order entirely. Another 15-20 minutes passed before he finally received the food. All told, he spent close to an hour waiting for a pickup order that should have taken a fraction of that time. What made this worse was the lack of customer service afterward. The manager did not come back out to apologize, did not offer any kind of discount or compensation, and did not acknowledge the inconvenience at all. Mistakes happen -- forgetting an order is one thing -- but how you handle it matters. In this case, there was no effort made to make things right. For a paying customer who placed a pickup order in advance, this level of service was unacceptable. Good customer service isn't about never making mistakes; it's about how you handle them. Unfortunately, in this case, Heroes showed very little regard for a paying customer's time. I hope management sees this and takes a hard look at how customers are treated when things go wrong.

I recently just planned my husband's birthday party at the Axe Lair in Upland, and I was looking…read morefor a place to eat and drink close by and found Rescue Brewery directly across the street! We had about 26 people, and I was so concerned that I wouldn't be able to find a place that could seat us all on a Saturday evening. I emailed with Alex, the taproom manager, a little less than 2 weeks before the date I wanted, and she told me that they would be able to accommodate us! I was so incredibly relieved! After our axe throwing, we walked the VERY short walk across the street, and Alex and her staff had our tables ready to go for everyone! They made our huge group feel so welcomed and taken care of from the moment we got there! Alex explained to us that the food and drinks are ordered at the registers, which made it so easy and convenient for everyone to not have to worry about doing separate checks for a big group (that can get confusing and messy sometimes). The beers, seltzers, and food were all incredible!!! Even the most particular people in our group raved about how good everything was, and trust me when I say, that is a high compliment! The staff were absolutely incredible as well! They were so knowledgeable about the beers, so patient with our big group, and were just so helpful and kind! Everyone is still talking about how great everything was, and I'm truly so grateful to Alex and the rest of the staff at Rescue Brewing for making my husband's birthday so amazing!! We appreciate you all so much, and we can't wait to come back soon!

After a night out in Upland, we decided to look for a brewery nearby and stumbled upon Rescue…read moreBrewing Company. I must say, the brewery really stands out with their bright and appealing logo out front. When we went in, the place was packed, but we were able to find a table for the four of us. To our surprise, they didn't just have a huge beer selection--they also offered a large variety of seltzers and cocktails for anyone who wasn't in the mood for beer. I decided to try the Tart of War, and my taste buds were in for a pleasant surprise. This sour beer had delicious notes of strawberry, pineapple, coconut, and vanilla. The brewery had a lot of TVs, which was perfect because I was able to catch the Lakers game that night. The bartenders were super friendly and worked efficiently, even with such a large crowd. The 90's alternative rock playing in the background had all of us nodding along. Overall, we had a fantastic time and will definitely be coming back to try the rest of the menu. They also seem to have a happy hour on Wednesdays from 6-9 PM with food and drink specials, which is definitely worth checking out.

好幾年沒有吃他們家的pretzel…read more了，我記得以前比較年輕，去逛街逛到肚子餓到不行時都會被他家的味道吸引過去，今天中午去吃了個墨西哥餐，完全不合我的胃口，所以來退東西的時候順便再來買一個有小香腸的東西吃，還是好吃， 香腸稍微鹹一點就是

I'm not proud to admit it, but I've ordered Auntie Anne's for takeout a few times. I get really bad…read morecravings for frozen drinks, and sometimes I want that sugary treat without having to rummage through a crowd of people at the mall. That's exactly what this was. I ordered their frozen lemonade, and honestly, it never disappoints. I also ordered the pizza bits, which are always a must when getting the frozen lemonade. The only thing that bothers me is that they don't come even a little bit warm. Other than that, no regrets.

This place needs to be shut down. Health violations, old food served. Our pretzel was hard as a…read morerock. Service is horrible! Recommend never eating here! This place is bad!

When visiting the Victoria Gardens mall & I want to get a snack, my first thought is a Wetzel…read morePretzel with salt. I'm not crazy about bread but I do love a good pretzel!! They are always made just right and the smell is captivating. Their customer service is always great! I'm not a fan of their cheese as it is prepackaged. And their lemonades are pretty good.

New location is amazing much more space and great atmosphere love seeing all the dogs and the beers…read moreare always great best to check what food truck will be there the day you go but thankfully they allow you to bring in food. The parking is a little small and don't park on the street since the neighbors don't take kindly to it but the parking at their original location is open for parking and it's a short walk.

A new friend brought me here saying he likes their other location as well. Usually, I don't enjoy…read morebeer but it was really good! When I asked for a recommendation, the bartender(?) was very patient with me and gave me samples of two of their bestsellers while explaining the flavor profiles. I ended up getting the "sour" one (can't remember the name oops), which she and I both said it doesn't taste sour to us, though my friend said it was very sour when he tried Pricing was very good! Mine only came out to about $13 for a 12oz, when I was expecting $25 (maybe I'm just used to cocktail pricing haha) It was extremely busy on a Friday night, but there was still a few empty seats! Atmosphere was lively, warm, and relaxing. There was also a taco truck the day we went Though not sure why so many people brought their kids... or how they got past security LOL

I came back to this location after the owner went above and beyond to make my last experience…read morebetter. I ordered the mini pretzel dogs again. They were fresh, delicious and soft. The staff was super friendly and they even have an express mobile order pick up to skip the line. I will highly recommend this location since they do things right here.

Beware of cashier server Sarah she has the worst attitude and her manager Jody Icamen is her tag…read moreteam partner. We bought two lemonades and two bottled water and returned for more ice and water and were denied. Sarah stated I was required to pay for the ice water. When I told her that was unheard of any establishment not having water for their customers. She stated " go somewhere else". Meanwhile Jody Icamen watching from behind this complete display of animosity and just plane disgusting behavior. Sarah then repeats I should go elsewhere and Jody Icamen walks up and presents herself as the boss. She also try's to charge me for a cup of water and continues the ugly hostility as her puppy dog Sarah. I can't believe their behavior is acceptable by any means. Buy small cups that you can offer as a courtesy for your customers it won't break the bank. When I walked away the crew all started laughing seems like they have established that Auntie Annie's goal is to be the worst possible to there paying customers. I'm so disappointed and as much as I love the pretzels and lemonade I will not return until I receive a sincere apology. I will go down the hallway to Wetzels Pretzels.

Never can go to the mall with out stopping here to pick me up some pigs in a blanket..lol and they…read morehave some of the best lemonade..

The location is rather secluded since there's not much foot traffic hitting this area. But anyway,…read morewe got the cheese dog for us to snack on and it was pretty good! It was painless to order and they gave us some ketchup and mustard for the cheese dogs.

This is the last time I order from this place. Ordered 2 pretzels and a lemonade and they wanted…read moreto charge for a water.