We adopted Tikka recently through Infinite Woofs. We met Cindy who was Tikka's foster mom! She was…read moretransparent, helpful and went above and beyond to help us get to know Tikka. We are so grateful for IWARS and their adoption process that gave us exactly what we needed. We absolutely adore Tikka and cannot wait to spend many years with her.

I saw this cat at a Petsmart store and emailed Infinite Woofs about a cat. Not only was it easy to…read morefill out the paperwork, but a few days later, I brought the cat home. He has all his shots , and has been neutered . He was found early March and now he has a home. The paperwork was easy and the entire process did not take long at all to complete. Once I got all the things needed, he was home bound. Infinite Woofs seem to have a bad rep here, but from my experience , they were informative and understanding.

They have many animals that are excited to love you and possibly get a forever home…read more Staff are great, very helpful. I'd highly recommend getting your cat or dog fixed. They spend a lot of time rescuing stray cats, ensuring they get fixed and have their shots. I had my small dog in getting fixed by their vet, she did very well and stayed the day there.

We came here a few days before our anniversary sort of on a whim to see if maybe we could find a…read morenew cat or kitten. We lost our cat a few years ago and I was not ready for a long time to get a new cat. When we came I made it clear that if I didn't make a connection with a cat that we would not be taking one home. Well after a long walk around the facility and visiting with a few different cats we found the sweetest one year old black cat. The staff were wonderful and helped us through the process and were very patient with us. We have always had a great experience with the Humane society and I feel better about adopting a rescue than getting a kitten from a pet store.

DO NOT GO HERE!!! I had started leasing a horse from her…read morewho I fell in love with. My father had recently passed so this horse gave me something to smile about. My mom and grandfather decided to buy him and surprise me. I was over the moon with joy that he was mine. I had recently started jumping horses and was having my first jumping class with him. At our second time going over the jump, we made it over beautifully but when we landed he all of a sudden started freaking out. He was a big boy, 17'3 hands high and for those of you who don't know that's very big. Anyways I ended up losing my balance and fell off him just like Christopher Reeves had done when he became paralyzed. I ended up shattering my left wrist, breaking the right one and crushing two vertebrae... OUCH!!! After resting him and stuff he did not get better so we called the vet out and what I found out was that he had a rare hoof disorder that was basically a ticking time bomb and it would one day make him permanently lame (permanently hurt). That day was now. What appalled me was that Susan Fyfe (the owner) had known about this disorder the entire time. A well adjusted honest person would have warned someone or not have had him available to be ridden and bought. She totally took advantage of my and my mother's vulnerability and naiveness. She also use to make all of us take these "courses" for which we had to pay for, which were totally unnecessary and were often taught by another rider at the stable. She told us that if we wanted to become awesome riders or show our horses, we had to take these courses I have since talked to many people in the horse world and she is known for being dishonest and ripping people off. Do yourself a favour and go ride somewhere else or take your children somewhere else to take lessons because she will rip you off. She is a predator who will patiently wait until the right opportunity or until she earns your trust and by the time you see it, it will be too late

The Tiny tots riding lessons could have been great. The…read morefacility is perfect and the lesson horses solid. The instructors were very young and in over their heads especially regarding safety. If the horses were not so sensible we would have seen more wrecks than we did, Cannot recommend.

HORRIBLE customer service. Phoenix in the grooming salon seems to think that greeting a customer…read morerudely is appropriate on the job. Worse than this, the manager was standing just a metre away, and either condoned said rudeness, or didn't seem to have any control over the situation. My dog is a little under 3. We have been going to the Petsmart grooming salons for a long time now, and I've often purchased the highest end cut/bath/add-ons and packages. Today I did something different: we went to the park beforehand, and Molly got wet in the water. That being said, her hair is still pretty short and was in no way matted before the Dog Park , nor after. I was first greeted by the manager when I got into the grooming salon. I said so sorry, she normally doesn't come in like this. And the manager said no worries at all, we'll make it work. I felt relieved by that, because of course we don't go to the dog park or get wet just before an appointment! Then the groomer PHOENIX came out, and she seems to struggle with a basic hello, or a friendly greeting...? Because she moved onto saying "I'm gonna have to charge you extra" right away. Wait what? Haha customer Service and politeness on the job has left the chat! "Yeah, she's matted. I'm gonna have to charge you extra." First of all, back when my dog used to have long hair, and when she was matted, no groomer at Petsmart or any other salon in the city ever made this claim. And if they were concerned, they still had customer service skills. No one has spoken this rudely to me in regards to grooming ever, nor should they. Somehow Phoenix circumvents the need to have Customer Service skills, looks at something that isn't severe at all, and claims that she needs to charge me extra. Phoenix seems to think that it's appropriate to speak rudely to people. Or, it's not her fault and she was trained or allowed, somehow, to be this way with some new management..? ‍ As I was pretty surprised at both, her lack of politeness, and at hearing her proclamation of needing to charge me extra, she then stepped over to my dog and checked for any mattedness. And low and behold? My dog wasn't matted! And Phoenix had to concede that my dog was not matted, as she could see all the skin underneath easily. But somehow that was insufficient for Phoenix, and she immediately moved onto the tail. Latching onto the tail, she said "well I'm gonna have to charge you extra because the tail is matted." I was surprised to hear this as well, as in the previous two appointments I noticed that my dog's tail wasn't really fully brushed out. But I didn't want to mention it because if the service is at least of average quality, it's not always necessary to point out an issue. You can let some things pass. It's called social skills to know what you have to bring up, rather than bringing up any little thing and in a rude and unprofessional manner *cough Phoenix cough * Except now, Phoenix claims that her tail is matted but who, Phoenix, also claims that she's been grooming my dog this whole time? Lol who? YOU!!! So it's on who...? to have made sure that my dog's tail has not amounted to a matted tail after months of being with you? Phoenix then proceeds to say "yeah I'm gonna have to charge you extra because I'm gonna have to comb this tail out." Then she also says: "I'm gonna have to cut it. So if you want your appointment today, I'm gonna have to cut it." So which is it Phoenix? Are you going to have to charge me extra because the entire dog is matted? Oh no, that wasn't true and you had to concede to that not being true, because you can't make stuff up... So then you are going to have to charge me extra because the tail is matted? Is that it now? And then you're saying, you'd have to spend extra time combing that tail out (and like I said, the tail has not been combed out very well for a couple times now), all slowly adding up to a matted look. And then you're saying that you'd have to charge extra because you're gonna have to cut the hair off the tail. Which is it? If you're going to want to be this stressed out, rude with your customers - in front of the manager no less - changeable and tricky to deal with, might I suggest 10 years of therapy to get your emotions and stress hormones under control. I've gone through lots of challenges in my life as well. But I have a tad bit of wisdom to never speak to a customer, client or any person at work in that way. Does Phoenix know any of this at all? Or is she being enabled, because her rudeness is encouraged by management? I cannot imagine such a lack of social skills, professional conduct, impolite communication being enabled by management. No one deserves to have to communicate with someone in a store who is erratic, easily agitated, and rude. THUMBS DOWN.

Very very disappointed of how they groom our emelia (dog). its not worth it. waste of money!!!!!!!!…read more They shave her hair uneven they shave her until its bald!!!!!!!!!!!!!

Everytime I took my dog here they kept telling me that everything was ok, when really she was…read moreeither dieing or ill. They have done this twice now. If you go he go somewhere else after and get a second opinion. I just lost my dog of three years because of their neglience.

Extremely disappointed in the lack of professionalism and compassion we were shown. We had to call…read morethe emergency line and instead of being treated with respect our story was ridiculed and questioned and we were told that Dr Foulsten did not want to wait around for us (we live an hour away and were willing to make the drive) because he wanted to do things on his 'day off'. Not how we wanted to spend our Sunday either, but our puppy needed help and Dr Foulsten was extremely rude to us. We will not be going back and will make sure to share our experience with everyone we know to prevent this sort of baffling "service" that we had experienced.