Awsome so happy with this clinic. Peanut is terrified of…read morevets. But Dr kolla was amazing and the staff is the most kind and caring. I decided also take my trama rescue cat Java to the vet they literally saved her life and the vet tech Gail was so amazing she was able to handle and examine my little java. Dr.kolla and this clinic I highly recommend. I had a dental and s lump removal for peanut and respitory infection for java . I have 0 complains and all positive feed back. I've been to many many vet over s span of 30 years and this one is the best so far. Thank you all west brook staff . You are the best

My experience with Westbrook Vet Clinic started out great - initially…read more Staff was really friendly and they were all excited about her, as they had never seen her breed before; a Black Russian Terrier. I then booked an appt. for her required second set of shots. (note: I spent quite awhile at that first visit, as what dog lover doesn't love to talk about their dog? LOL. I felt they were a bit 'heavy handed' about the insurance. But take it or leave it right? As it turned out - to get insurance for my dog; with a $250. deductible it would have cost me ONLY $500. plus per month. I just about fell on the floor. I was stunned that anyone could say that with a straight face. Seriously?!?! Obscenely ridiculous. I don't know anyone - with or without tons of money who would EVER consider paying such extortion-like prices.) However, the part that left me VERY UNIMPRESSED was that when I went in for my appt. (you know; pre-booked for that specific service?) The vet was friendly and examined her in a small exam room. He gave her the kennel cough nasal dosing and then proceeded to tell me that they 'were out' of vaccines. Sooooo NOT COOL!! But stuff happens and although I wasn't thrilled to have to return again; it was not the end of the world. Right? So, I return when the vaccines 'came in' and I was stunned to have a 'woman from the front counter' (what were her credentials? was she a vet tech? She didn't clarify anything) She just took her leash from me and promptly WALKED AWAY WITH MY DOG (not inviting me, the owner to follow or otherwise) she went into one of the exam rooms and passed thru the rear door (closing it behind her) I, of course followed, thinking 'what the heck are you doing lady?!?!' I open the rear door to their back room - where I said "Um, I want to be WITH my dog and SEE the vaccination" and there she was giving her the injection! Of course she may well have been a trained vet assistant but I'll never know! She was quite arrogant about the whole thing and acted like I was making a big deal out of nothing. I PAID for a physical exam and expected the VET to give her the injection. (I can go to G & E Pharmacy and obtain my own vaccinations for about $9 bucks. *** I have owned dogs forever and done this countless times in the past; when my pets were in great physical condition (you cannot do rabies yourself, but I had never taken any of my dogs out in the bush or forested areas so I never had rabies shots done) Needless to say, the 'in-stock' preparedness was a big FAIL but the 'woman-at-the-counter-walking-away-with-my-dog' (without explanation) was ENTIRELY UNACCEPTABLE. I have dealt with vet techs and have no problem. But in this case who knows what her training was? The ONLY reason I go to a vet is for 'THE VET'!!!! Never again. - TERRIBLE CUSTOMER SERVICE - I DO NOT RECOMMEND THIS PLACE FOR ANYONE - VERY POOR COMMUNICATION SKILLS They blew it, period.

I found out today after bringing my dog here for years that they have used a choke chain on him!…read moreWithout my permission or even asking me about it Absolutely Livid!

We were very happy with the care our Knox received while he was at the kennel. The facility was…read moreclean and tidy and our pup came home healthy and well cared for. Special thanks to Kerry for taking the extra time to make sure Knox was comfortable during his first away from home stay (and easing my anxiety for leaving him!) Kerry and all of the staff recognized and worked with Knox's anxiety and fear. We were amazed Knox was able to be out with the staff within a day of being there. Kerry and staff kept us up to date with pictures and videos. We would definitely recommend this facility to others.

I've officially decided I am never sending my dog to another kennel. This place is amazing. In the…read morepast I've always asked past kennels how my dog behaved because she's a bit of a control freak and dominate - but I always got the same canned answer "she was good" If I prodded for more info I never got an explanation which made me wonder, did my dog actually interact with any other dogs? Did she ever get out of her kennel??? That was not the case at Prairie Rose. The staff are amazing and very honest. They monitor your pet, put them on a daily routine and on top of that, they set up a profile sheet on your dog for future visits. And the cost to leave my dog there was competitively priced. My dog didn't need to talk or let me know she had a great time, I know she got treated well and had plenty of exercise because she barely moved for 3 days after! LOL LOVE IT! Thanks Prairie Rose.

If I could I would choose 6+ stars :) Our cat stayed with…read morePrairie Rose Kennels several times, and although she is not easy to deal with we were so pleased to find her happy, healthy, and seem enjoying her stay during our 3-week long vacations. We had not-so-great experience with other kennels before. But Prairie Rose girls were amazing, warm and caring. Will ever recommend only them, well worth a bit of driving...

We were in a bind when our usual kennel was booked up for the days of our trip. Cloud Nine came…read morehighly recommended. I was immediately impressed with Amanda and her responsiveness. Everything about the process was easy and painless. I loved being able to check their social media every day and see pictures and video of my dog just loving life. When we picked Roscoe, Amanda let us know exactly what he had been up to for the past week and was genuinely sad to see him go. We will absolutely be back and Cloud Nine gets all my recommendations from now on.

I'm going to cheat on this one a bit and just cut and paste a Google review that Heather posted on…read moreSturgeon County Kennels. I added this business, and was surprised it wasn't listed. We can't say enough great things about this place... we love our dog to the moon and are so lucky to have such a loving, caring place for her to stay when we are out of town. But Heather said it better, so here is her review: We are fairly regular visitors to Sturgeon County Kennels, bringing our pooch JoJo in while we're out of town throughout the year. We have been bringing her here for about seven years and do not hesitate to recommend the facility to absolutely everyone we can. The team here is amazing and our girl literally power pulls us from the car to the main building each time we arrive and if her tail excitedly helicoptered any faster, she would be flying there! Aside from the most fantastic team of professionals, who we truly believe care for our dog as much as we do, the facility is very well kept and clean no matter what time of the day you arrive. A family run small business, it appears to be a busy location at peak times, so it's good to make reservations in advance. The layout is such, though, that a full house doesn't translate into over-populated and all the dogs have their own private space to roam in their kennels in addition to access to a common area outside. Our pooch JoJo is great with people and bigger dogs but isn't so keen on little dogs. The Sturgeon County team always takes note and makes sure she doesn't bother the little guys but still gets her exercise and social time with the big dogs. Last but not least, we can't say enough about Sue from the team. She truly has become a friend we look forward to seeing and our dog is so genuinely overjoyed each time she's there! Sue goes above and beyond in her customer service focus and it's more than evident she loves her job and the dogs she cares so well for. We've test driven a half dozen kennels in the Edmonton area and now look no further. We will continue to bring JoJo to her home away from home where she is cared for like at her own home. If we could give Sturgeon 10 out of five stars, we wouldn't hesitate!!

Words can even begin to help me explain the gratitude I have for Coreena at 780 Kennels. As a first…read moretime dog owner I felt completely overwhelmed, not to mention the dog I adopted is a pitbull mix. We had our consult with Coreena and that's where the magic started. Everything she showed me helped right away. She gave me confidence and tools to help both me and my puppy. She took her time to get to know me and our goals so we can work together towards them. I tell her every time that she's angel, because to us, she is

My dogs have been with the team through puppy training, obedience training, private lessons, and…read moreovernight stays. I can wholeheartedly say the entire team (Adam, Nick, Angie, Corenna, and Brenda) are people I would trust my dogs with. Mully is a German Shepherd mix with anxiety and, although she loves people, she's not always so great with other dogs and she seems to have a thing about hats. Don't ask... Anyway, the team is so patient with her and practices from a place of reward training instead of punishment. My other dog, Cooper, literally whines for part of the drive home after leaving because he misses them (he LOVES his Corenna). He can tell when we're going there and bursts with excitement on the drive. It's funny. More than anything, I learn a lot from them. They make me feel like I am a good dog owner and I can overcome the things that I think I'm struggling with. They give me the tools to be better and are willing to call me out on my excuses. That part kind of sucks, but they're sweet about it. The only drawback for me is the pickup times - sometimes it's hard to get there by 6 pm due to the nature of my job, but I just work around it by only bringing the dogs to doggy day care on the days I know something urgent is unlikely. Whatever you need for your dog, I'm pretty sure they can help you figure it out in a way that works for your lifestyle.

Amazing! Kind and competent care and a comfy spot! Prices are reasonable, facility clean and…read morecozy. I had no concerns leaving my puppy in their care. Check them out!!!

Do not leave your pet here! We booked the luxury suite 2 weeks before stay. The only confirmation…read moreof her booking was when they requested payment in full. Upon arrival, we noticed dried accidents in the reception area. The building is very run down. There were dogs in outside cages, under what was more of a make shift lean-to. There was no lights or natural light. Dirt/mud ground under cages. Terrible for those dogs. As we booked the highest level of care- which was supposed to include 4 outdoor visits, 2-15 min one on one playtime, a 5 min pet before bed, and a larger indoor cage with a bed off ground, i hoped my dog wouldn't be put out in those cold, wet, dark, metal cages.. Later that evening, i was feeling u easy about leaving our pet in poor conditions so i tried to email the glen park to ask for a picture to ensure she was settled into her "luxury suite". NO RESPONSE. the next morning, i tried again. NO RESPONSE. i tried a third time the day after. Same NO RESPONSE. When we picked her up, her items were all packed in a table with others. How long had she been without her blanket food and water? She reaked of urine and was filthy. What was most upsetting was that 3 of her food packages were still there as well as her treats which were for am and pm. She has lost 4 pounds in 5 days. They provide no pictures or updates on your pet-even if you try to request them. Worst facility! DO NOT think people are overreacting with negative posts.

to me that she had an obvious injury to her spine and asked me what had happened. I explained to…read moreher the same thing Monika told me. To which the vet seemed very confused. She said that the injury my dog sustained didn't match that of a dog altercation. She had questioned why there were no bite marks on my dog." She explained to me my options for treatment and was very thorough. It was about 12am, I had my kids at home and my decision was to take Navy home with the medication they had given me and I would re asses in the morning for possible xrays, ct scans, blood work and ultrasounds. Once I got home to take a better look at Navy I began to see a lot of what looked like sores and scabs all over her body. One under her armpit, one on each of her front paws, some down the back of her front leg, and some on her neck. At first I thought these marks were from the dog altercation but upon further inspection, as I noticed when she was in the bath, they we already scabbed over. They were not wounds from a recent dog altercation. And they didn't look as though they were bite marks. They looked more like burn marks or sores. The next morning I woke up to a text from Monika. "I haven't slept, any info." I explained to her what the vet said and told her the issues Navy had. (Blood in urine, excessive water drinking etc) I asked her to explain what happened in either a text or voice note so I could take that right to the vet as I didn't want to miss understand anything or explain it wrong. As soon as I asked for that Monika's demeanour changed. She began calling me over and over, (I couldn't answer as I was at work) she sent me voice notes saying "it was my fucking dog that got hurt not yours." And just kept explaining that my dog had chewed through the kennel(this time her story changed to 45 minutes instead of 5) and bit her dog and that was it. When I was able to answer Monika's call it was about 12 minutes long. The only thing she kept repeating was "I didn't do anything wrong" and "your dog chewed through my kennel" and "my dog was bleeding." Other then that I couldn't get much else out of her. I explained all the marks on my dog, what the vet said, and what I had noticed since my dog returned home. I did ask for her to pay for the vet bill. I explained that my dog was in her care and that I felt it was the right thing to do. She never agreed to pay the vet bill until the end of the conversation. I said thank you and she hung up on me. Since then I haven't been able to get payment for the vet bill and not once has Monika asked how my dog is doing nor will she respond. It's not top priority for me right now but I also never received an assessment for my dog. I still don't know why she reacts to other dogs or how to correct it. I wish I had gotten more video of when I first picked her up and how she looked. But at the time I thought it was just a dog altercation. If I had known this was going to be dog abuse I would have started documenting right away. Although I don't believe this should have happened in the hands of a dog trainer with "25 years experience", I do understand that sometimes things happen. If I thought even for a second that this was from a dog altercation I would not be posting this right now. But when I started explaining what happened to my dog to a few friends, I learned that this is not the first time Monika has been neglectful and abusive with dogs. I spoke to a very kind woman name Trish, who's dog spent 10 days in ICU because of an incident occurring in Monika's care. After hearing her story I am pretty lucky my dog is in the shape she is in. We are hopeful for a fully recovery but it's going to take a long time. I CANNOT allow this to happen to anyone else or their beloved family dog. This isn't just a simple story of crappy customer service. This is abuse. This is a living breathing animal who is deeply loved by their family. I know I'll never get the truth as to what happen to my dog. And I know it's my word against hers. But these injuries on my dog are not of a dog altercation. I am taking the necessary steps and contacting the right authorities to make sure I'm doing everything I can to prevent this from happening ever again. Feel free to share to make people aware of what's going on. Especially pet owners. These are the pictures of her sores. I am unable to show a video of how she walks currently because the vet said she is to be on strict rest. I have to keep her medicated on pain killers(mildly sedative) muscle relaxants and anti inflammatories.