I went here last year in May, and it was clean. I brought my rabbit, came early and they offered to…read morelet come into the room early as my rabbit was very nervous. I went into the room, we relaxed. The room was clean, the whole place was very clean. The staff were super courteous, asked a few times if my rabbit needed some treats. My rabbit was able to relax, the vet was super gentle, the other vet that gave him his shot was also very gentle. These guys are awesome, and honest. They did double charge me, called me on my cell phone to refund the money. I'll definitely be back, how can I go elsewhere? There isn't anybody better. I called a few places, and "they saw rabbits" but didn't have rabbit savvy. I see my own rabbit, I don't need anybody to "see my rabbit" unless you're trained to be rabbit savvy. This is the only place I can find a rabbit savvy vet, and it's awesome.

Amazing staff and great knowledge on small pets!!…read more My gerbil wasn't walking right and they were able to book me in the same day as a new client. They weighed her, took her temperature and checked her ears (where they found pus and decided it was an ear infection). Only $75 consultation fee and $30 for a strong antibiotic and anti inflammatory. Would recommend to any small pet caretaker!! Everyone there really cared about my gerbil and wished her the best! Hoping she's able to recover in the next few days

Paws Pet Pad is absolutely fantastic. We had a bit of a travel dog emergency with flight…read morecancellations that had us frantic about getting our 2 dogs from BC to Nunavut (without us due to quarantine restrictions). Without ever having met us, Jen stepped in and made short notice accommodations to go get our dogs keep them overnight, and make sure they got on their new flights at the crack of dawn. It was so far above and beyond the call of duty. Jen was fantastic to communicate with and the staff sent us pictures and a report card to assure us the pups were doing great there. We can't recommend Paws Pet Pad enough and are eternally grateful to Jen for her generous help. Thank you soooo much Paws Pet Pad!

We love Paws Pet Pad, but more importantly, our yellow lab Brody loves loves it! He plays, rests…read moreand plays some more! Comes home happy and tired - usually an early bedtime on those days. Also great for sleep overs! The staff are awesome and are accommodating as they can possibly be.

I have been taking our Beagle Paws Rescue foster dogs here for the last 5 months. We started…read morefostering two beagles that were surrendered to the Edmonton Humane Society. They came to us with extreme separation anxiety so leaving them at home every day alone was very difficult. Having them occupied and exercised during the day helps a lot with these two. If you have an anxiety dog daycare can be a saviour. I don't pay to have the beagles there everyday as the Rescue covers any costs for the dogs. However I do buy supplies for the dogs here. Most of it I don't ask to be reimbursed for by the rescue as I consider it my donation to the cause. The owner Bernard is great and you can tell he cares about the animals and clients. He always has a great selection of food, treats, toys, and other supplies. I found a few great things here like a bow tie and flower for the dogs collars (a local artist to boot). They get to wear those on days they come to work with me. The staff there are great too. You can tell the dogs have a lot of fun with the staff. They are located conveniently on 99 street just south of Argyll road. It always great when there are multiple pick ups going on. You get to meet some nice dogs and their owners. Everyone is so excited at pick up time! They have some indoor and outdoor space for the dogs to play in. They also group the dogs into different groups so it isn't one big free for all. They learn which dogs play well with each other and are friends and group them that way. I highly recommend K9 Club!

Bernard and his staff are the best!!! Our Germán shepherd Nova has been going there since 2017 she…read moreloves it!! We take vacations for 3 weeks at a time and when she comes home its like we never left her. I love my girl so much and very paranoid of where I take her or who cares for her. I highly recommend his daycare for your fur baby. They will love it like we do. Keep up the awesome work and care that you do. Irene and John

I pick up treats, cat litter and canned cat food here every couple of months - folks are helpful by…read morephone too. During the pandemic, they are really doing the right things. Sanitizer at the door, they moved the most popular kitty litter next to the door, so I didn't have to make 2 trips down the aisle to get my litter this time. Either they aren't busy, or the times I go are great because I only seem to encounter a couple of customers when I go. Last year I picked up a super sized mug that says Dog Dad - c'mon, how many Dog Dad things have you EVER seen?! They have some unique gifts and the mug turned out to be PERFECT for his microwave noodle soups. Yesterday I noticed that self-serve dog wash is now by appointment only. Sensible so they can control the people and cleaning needed. I also picked up an absolutely gorgeously decorated doggie Hanukkah/Chanuka cookie for a friend's pup! Paws up! We like this shop.

This location is doing such a good job at maintaining distance and safety for everyone that comes…read morehere! We came in and everything was roped off, the staff looked like they were ready to keep things clean, everything was done for us! All we had to do was walk in, request our cat food, and we were off! It was honestly the best service ever. We were in and out right away. They also wiping down and maintaining all the debit/credit machines. The staff there also gave us the lowdown on the Ultra cat food which is the in-house brand of kitty food. We've been moving our cat over to that recently. He is definitely liking it so far. We will be back!

Incredibly unprofessional. Management is a joke. Lie about the time of the walk. Lie about the walk…read morelength. My dog has been attacked by multiple of the dogs they walk

I have asked for a training session for my dog, and one of the staff came to train me and the dog…read more The training and the content was mediocre and as expected was hoping for practical tips to control the dog. And secondly, I have booked for dog walking sessions 3 weeks ago and was informed that they would contact me in Jan 26 first week, but so far no one contacted.

First time going to this place after seeing 4.6 rating. I…read morewas surprised to get a quick booking, i.e. 4 days later from the day I called. When I brought my golden doodle, they checked him thoroughly to see the level of matting he had and how long they could keep. I can understand it's not easy to estimate the level of matting, and they had to trim him down completely. All good up to this point. But when I went to pick up my doggo, I was charged $60 extra for dematting!?!?!?!? As per their policy stated in one of their reviewer comments(Dark Wolf), "we trim short if there is lot of matting, we do not demat. Our policy is humanity over vanity, " but it's ethically correct to charge for something which is against your policy when you shouldn't be doing it in the first place.!?!?!? Just because you can charge the client and gouge money... HORRIBLE.. I am never coming back and making sure to share my experiences with every dog owner I know.

Unfortunately, after taking my cats here annually for their lion cuts for years, they've instituted…read morea new policy where they will not take you in unless you commit to coming every three months. I am simply not prepared to do that because we maintain our cats' grooming by brushing, washing, and trimming their nails at home. It's just something that is not necessary for us. While I understand that covid19 means that policies must change, I don't understand attempting to get customers to commit to coming when they're already looking after their cats properly. It really feels like a bad move to alienate customers who do not want to commit to such a policy. Very strange. I won't be returning and have booked at another location.

I am writing this review just to make people aware of this business. Be cautious about what this…read morecompany promises to do because they do NOT follow through on the services/care they say they will provide for your pet. I had my cat boarded here in August of 2012. The owner, Marilyn, was very helpful and friendly during communication before I had my cat boarded there. Unfortunately, it seems as if as soon as she had my business, she didn't feel the need to follow through on what she said she was going to do. She said she would put my pet in a room with a window (which she did not do). She also said my cat would be able to go outside with the other cats up to eight hours a day. Since my cat is an indoor/outdoor cat who thrives with being outside, this was the only reason I boarded him here. She also said if he was shy around the other cats she would let him outside on his own at night. Marilyn also said she would give me 'regular updates' about how my cat was doing. None of these things were followed through on. When questioned, she would not admit that she had promised these things (even though I have emails proving the opposite) and claimed that my cat was 'too anxious' and 'untrusting' and therefore would not be allowed outside. I believe that she did not show him any affection or one on one attention and he was neglected and left in a room by himself for two weeks. For a very social cat, this would be very difficult. Anyway, just wanted to let people know to be careful with this business. It seems like they are too busy to give the animals the proper care and attention they deserve and that their customers are paying for.

Exclusively Cats is a fantastic place! We have taken our cat, Simon, there for many years now and…read morecompletely feel that we couldn't have found a better place for our Simon to be cared for and not feel any stress when he is there. Marilyn has gone out of way for us and our cat more than once. Marilyn does not deserve that negative review.

I was really looking forward to booking a grooming appointment for my cat based on the positive…read morereviews. Unfortunately, I couldn't reach anyone despite trying multiple ways. I filled out the contact form on the website, sent a text message, and even went to the address and left a note, but I never received any response. At this point, I honestly wasn't sure if the business was still operating. A simple reply--even to say there were no appointments available--would have been appreciated. Good communication is just as important as good grooming service. I hope this was just an unusual situation and that future customers have a better experience.

Update November 2019…read more Alison has seen Gus once more since this review and we have also taken Sophie and Jacques to see her. Sophie had been to the groomer once before for a bum trim as like Jacques she is a LaPerm and has crazy fur. I booked Sophie for the Glamour Kitty for 27SEP2019. I told Alison that Sophie is pretty chill. Ummmm I'm wrong. She attacked Allison during the bath part and was put into a cone of shame for the remainder of her visit. I was horrified when Allison relayed the news when she called me to picked her up. I was even more shocked by the wound this TINY kitty inflicted. I expected Allison to tell me Sophie was banned but nope she told me Sophie is welcome back any time. Sophie is like 7 lbs and when she attacks me (b/c I'm like a kid a never stop bugging thr cats) it feels like baby kitten bites I seriously didn't think her mouth could open that far or have that much force. Allison is a saint to welcome that lil gremlin back. Also this was the 1st time Allison saw her and she said she felt a lil thin so I booked an appointment with out vet and runs out since July she lost .5 kg so now she is on a high cal/fat food to help fatten her up. Vet thinks she plays too muc . If it wasn't for Allison I probably wouldn't have noticed b/c 1) She is crazy furry 2) She doesn't sit still long enough for me to brush her 3) it was 4 months already and I hadn't noticed her weight loss. Fast forward to 12NOV2019 I took Jacques in for a Glamour package. Jacques has had lion cuts but never a bath and brush and blow out. We started getting him lion cuts in 2018 b/c he would have coughing fits and we thought it was hairballs turns out it was asthma. Anyway when I dropped Jacques off my last words were "no bities!". All his lion cuts were smooth and painless he purred the whole time in each visit, Allison was probably thinking LIAR. I held my breathe all afternoon wait for a call to tell me Jacques turned into a rabid beast and that I was never welcome back. 2 hours passed no call. 2.5 hours I'm think she is keeping my cat or he went for her jugular and she can't call for help. 3 hours the call comes. I'm told her was great. He had a tiny lil accident after his bath which resulted in him getting an 2nd rinse to get his pee out of his coat. Phew! When I got to the door there Jacques was in his carrier purring away, wondering why he couldn't play with the resident cats. I could tell he was sleeker but wow. When we got home it was extreme makeover kitty edition! He hasn't been this sleek since about the age of 6 months when he lost his baby fur and his adult coat came in. You can see his legs as he walks by. When I play with the ruff around his neck I can't turn him into a Lorax. And did I mention he is soft like a cloud?????? A week before his visit 2 furnace techs were here and marveled at his majestic fur and mentioned how he was super soft. I didn't think it was possible for him to be softer. Oh man was I wrong! I keep petting him just to feel the softness. Like picture those Royale kitten and how soft imagine them to be now times that by 10 and you have Jacques! If I win the lottery the 3 long hairs will have MONTHLY standing appointments but for now I must settle on quarterly visits for each. Previous Review: I was searching for a new cat groomer for our five felines when Pretty Kitty came up in the search. We have a almost 10 year old Maine Coon who is close to 25 lbs and due to his size and age it is getting harder for him to keep his back and bum clean. Gus came home looking AWESOME! His fur is stupid soft and he looks 5 years younger! Usually when he has come home from a groomer he spend the next few hours grooming himself but not this time. He took a nap! We will for sure be taking Gus back and probably on a very regular basis as this truly was the best he ever looked after grooming session.