Paws Pet Pad is absolutely fantastic. We had a bit of a travel dog emergency with flight…read morecancellations that had us frantic about getting our 2 dogs from BC to Nunavut (without us due to quarantine restrictions). Without ever having met us, Jen stepped in and made short notice accommodations to go get our dogs keep them overnight, and make sure they got on their new flights at the crack of dawn. It was so far above and beyond the call of duty. Jen was fantastic to communicate with and the staff sent us pictures and a report card to assure us the pups were doing great there. We can't recommend Paws Pet Pad enough and are eternally grateful to Jen for her generous help. Thank you soooo much Paws Pet Pad!

We love Paws Pet Pad, but more importantly, our yellow lab Brody loves loves it! He plays, rests…read moreand plays some more! Comes home happy and tired - usually an early bedtime on those days. Also great for sleep overs! The staff are awesome and are accommodating as they can possibly be.

I would highly recommend VIP Pet Service. I have three cats and two of them are senior citizens…read morethat require a bit extra care - VIP Pet Service was the only one around me that was able to come and look after them twice a day. I appreciate that I did not have to put my pets into a kennel for the time that I was gone and stress them out. Paula was amazing and kept me up-to-date with what was happening at home, and the peace of mind that gave me was well worth it. Thank you!

VIP Pet Service. came to the rescue when my employer had to move out of her home to let tenants…read moremove in. VIP Pet Service collected Storm & Maggie and sat them in their home for five nights and then got them to the airport and on a plane to NFLD. There was detailed documentation completed prior to pick up. Progress reports were sent via pictures and texts to the owner which was very reassuring to her to know her animals were safe & well cared for. Thank you so much to this great team.

Incredibly unprofessional. Management is a joke. Lie about the time of the walk. Lie about the walk…read morelength. My dog has been attacked by multiple of the dogs they walk

I have asked for a training session for my dog, and one of the staff came to train me and the dog…read more The training and the content was mediocre and as expected was hoping for practical tips to control the dog. And secondly, I have booked for dog walking sessions 3 weeks ago and was informed that they would contact me in Jan 26 first week, but so far no one contacted.

I was really looking forward to booking a grooming appointment for my cat based on the positive…read morereviews. Unfortunately, I couldn't reach anyone despite trying multiple ways. I filled out the contact form on the website, sent a text message, and even went to the address and left a note, but I never received any response. At this point, I honestly wasn't sure if the business was still operating. A simple reply--even to say there were no appointments available--would have been appreciated. Good communication is just as important as good grooming service. I hope this was just an unusual situation and that future customers have a better experience.

Update November 2019…read more Alison has seen Gus once more since this review and we have also taken Sophie and Jacques to see her. Sophie had been to the groomer once before for a bum trim as like Jacques she is a LaPerm and has crazy fur. I booked Sophie for the Glamour Kitty for 27SEP2019. I told Alison that Sophie is pretty chill. Ummmm I'm wrong. She attacked Allison during the bath part and was put into a cone of shame for the remainder of her visit. I was horrified when Allison relayed the news when she called me to picked her up. I was even more shocked by the wound this TINY kitty inflicted. I expected Allison to tell me Sophie was banned but nope she told me Sophie is welcome back any time. Sophie is like 7 lbs and when she attacks me (b/c I'm like a kid a never stop bugging thr cats) it feels like baby kitten bites I seriously didn't think her mouth could open that far or have that much force. Allison is a saint to welcome that lil gremlin back. Also this was the 1st time Allison saw her and she said she felt a lil thin so I booked an appointment with out vet and runs out since July she lost .5 kg so now she is on a high cal/fat food to help fatten her up. Vet thinks she plays too muc . If it wasn't for Allison I probably wouldn't have noticed b/c 1) She is crazy furry 2) She doesn't sit still long enough for me to brush her 3) it was 4 months already and I hadn't noticed her weight loss. Fast forward to 12NOV2019 I took Jacques in for a Glamour package. Jacques has had lion cuts but never a bath and brush and blow out. We started getting him lion cuts in 2018 b/c he would have coughing fits and we thought it was hairballs turns out it was asthma. Anyway when I dropped Jacques off my last words were "no bities!". All his lion cuts were smooth and painless he purred the whole time in each visit, Allison was probably thinking LIAR. I held my breathe all afternoon wait for a call to tell me Jacques turned into a rabid beast and that I was never welcome back. 2 hours passed no call. 2.5 hours I'm think she is keeping my cat or he went for her jugular and she can't call for help. 3 hours the call comes. I'm told her was great. He had a tiny lil accident after his bath which resulted in him getting an 2nd rinse to get his pee out of his coat. Phew! When I got to the door there Jacques was in his carrier purring away, wondering why he couldn't play with the resident cats. I could tell he was sleeker but wow. When we got home it was extreme makeover kitty edition! He hasn't been this sleek since about the age of 6 months when he lost his baby fur and his adult coat came in. You can see his legs as he walks by. When I play with the ruff around his neck I can't turn him into a Lorax. And did I mention he is soft like a cloud?????? A week before his visit 2 furnace techs were here and marveled at his majestic fur and mentioned how he was super soft. I didn't think it was possible for him to be softer. Oh man was I wrong! I keep petting him just to feel the softness. Like picture those Royale kitten and how soft imagine them to be now times that by 10 and you have Jacques! If I win the lottery the 3 long hairs will have MONTHLY standing appointments but for now I must settle on quarterly visits for each. Previous Review: I was searching for a new cat groomer for our five felines when Pretty Kitty came up in the search. We have a almost 10 year old Maine Coon who is close to 25 lbs and due to his size and age it is getting harder for him to keep his back and bum clean. Gus came home looking AWESOME! His fur is stupid soft and he looks 5 years younger! Usually when he has come home from a groomer he spend the next few hours grooming himself but not this time. He took a nap! We will for sure be taking Gus back and probably on a very regular basis as this truly was the best he ever looked after grooming session.

I went here last year in May, and it was clean. I brought my rabbit, came early and they offered to…read morelet come into the room early as my rabbit was very nervous. I went into the room, we relaxed. The room was clean, the whole place was very clean. The staff were super courteous, asked a few times if my rabbit needed some treats. My rabbit was able to relax, the vet was super gentle, the other vet that gave him his shot was also very gentle. These guys are awesome, and honest. They did double charge me, called me on my cell phone to refund the money. I'll definitely be back, how can I go elsewhere? There isn't anybody better. I called a few places, and "they saw rabbits" but didn't have rabbit savvy. I see my own rabbit, I don't need anybody to "see my rabbit" unless you're trained to be rabbit savvy. This is the only place I can find a rabbit savvy vet, and it's awesome.

Amazing staff and great knowledge on small pets!!…read more My gerbil wasn't walking right and they were able to book me in the same day as a new client. They weighed her, took her temperature and checked her ears (where they found pus and decided it was an ear infection). Only $75 consultation fee and $30 for a strong antibiotic and anti inflammatory. Would recommend to any small pet caretaker!! Everyone there really cared about my gerbil and wished her the best! Hoping she's able to recover in the next few days

I pick up treats, cat litter and canned cat food here every couple of months - folks are helpful by…read morephone too. During the pandemic, they are really doing the right things. Sanitizer at the door, they moved the most popular kitty litter next to the door, so I didn't have to make 2 trips down the aisle to get my litter this time. Either they aren't busy, or the times I go are great because I only seem to encounter a couple of customers when I go. Last year I picked up a super sized mug that says Dog Dad - c'mon, how many Dog Dad things have you EVER seen?! They have some unique gifts and the mug turned out to be PERFECT for his microwave noodle soups. Yesterday I noticed that self-serve dog wash is now by appointment only. Sensible so they can control the people and cleaning needed. I also picked up an absolutely gorgeously decorated doggie Hanukkah/Chanuka cookie for a friend's pup! Paws up! We like this shop.

This location is doing such a good job at maintaining distance and safety for everyone that comes…read morehere! We came in and everything was roped off, the staff looked like they were ready to keep things clean, everything was done for us! All we had to do was walk in, request our cat food, and we were off! It was honestly the best service ever. We were in and out right away. They also wiping down and maintaining all the debit/credit machines. The staff there also gave us the lowdown on the Ultra cat food which is the in-house brand of kitty food. We've been moving our cat over to that recently. He is definitely liking it so far. We will be back!

Super pleased with Puppy Tales! We've bounced around to quite a few different groomers for our dog…read moreSundance and never found the right fit. I had high expectations for the "bigger brand" pet stores that offer grooming services and was pretty disappointed, our dog would be half groomed, cut, or scared. Finally, we found Puppy Tales and it's the only place we will go to from now on. Not only do they do such an amazing job with our dog, but their people skills are top-notch as well. They are very cordial, always kind and patient and you can tell that they are all true dog lovers!

The staff and owners are so very kind.... my dog Max is not the easiest dog to groom but they…read morealways do a marvellous job! Fast... kind... and wonderful service. 10/10 in my books!

My dog got the worst cut she has ever had. It was expensive and she looks awful. I would not…read morerecommend them and if I could give 0 stars I would.

I've been taking my two Yorkies to Premium Pet Styling for several years--four years with our first…read moredog and two with our second. While the location has always been convenient, the service has only ever been okay. For the price they charge, I would have expected more attention to detail and better quality, but unfortunately, that hasn't been the case. What pushed me to write this review was today's experience. We arrived 20 minutes late due to unavoidable traffic, and they charged us an additional $70 late fee--on top of the already steep $230 for two haircuts. Paying $300 for two small dogs' grooming is simply outrageous, especially when the results are just average at best. Needless to say, we won't be returning. I want to caution others to carefully consider their options. For this price, you can likely find a groomer who provides both better service and higher-quality work.