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    Westwind Mortgage

    5.0 (18 reviews)

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    11 months ago

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    6 years ago

    Great experience with Michael. Very proactive and easy to work with. Highly recommended and would definitely work with him again!

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    8 years ago

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    9 years ago

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    Review Highlights - Westwind Mortgage

    Highly recommend- Michael walked us through everything so clearly and checked on us throughout the entire process.

    Mentioned in 18 reviews

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    Marshall Reddick Real Estate - Logo

    Marshall Reddick Real Estate

    (29 reviews)

    Our family just acquired some property in Texas through MR at the beginning of this year. Everyone…read morethere has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!!

    I am the first renter of a new complex. I moved in & my unit had not been cleaned. It's a brand new…read morebuild so there was a lot of dirt on the floors, debris on carpet, sawdust in my drawers. Cleaners came 3 weeks after move in & vacuumed, mopped the floors, cleaned toilets and changed trash. They were there for less than an hour. After move in, they changed my house number. No notice was given, no lease amendment was signed prior to change. I found out when I got back from visiting family. I then was told "It's not a big deal just call the companies to get everything fixed on your bills". it took an entire morning (4+ hours) to get things fixed, with no compensation. I still do not have my mail key and I have been here 3+ weeks. Every time I ask, they tell me to go to USPS & it's not their responsibility. I went to USPS and they did not have the keys which I told were dropped off. Still no mail. Overall, not a great first impression. I am military & move around a lot. I would not recommend this property management to future movers. I love the builder, Maurice. He is very kind & attentive, he's actually assisted more with the utility switches than anyone. The place is great, minus all of the things listed above. Moving across the country starting over again at a new duty station, this has been less than ideal. Very much added stress that could have been avoided. I believe they moved me in way too early. ******** Within an hour of posting this, they did reach out to me and were incredibly professional & attentive to my feedback. I was assured it was taken seriously, so I do believe these issues will be completely resolved for the next tenant.

    Austin First Mortgage

    Austin First Mortgage

    (37 reviews)

    Austin First Mortgage usually directly provides the lowest interest rate on the market. They are…read morevery motivated to get things done in time BUT they tends to put everything they requested from the customer's (loan applicant) end on extreme rush. They once sent me a document of more than 30 pages and ask me to sign within 2 hours. They also sent me a list of requested 7 or 8 documents (e.g. copy of ID, bank statements, etc.) and expect me to get all of them ready within the same day. Every time if you do not provide what they need in time, they will "remind" you that the delay from your end might DELAY CLOSING. It was a thrilling experience, but once passed this phase (and got used to their style and pace), it went smoothly. The front desk lady who will be processing your "lock rate" documents sounds grumpy and very impatient. All the other people I have worked with from Austin First Mortgage were pretty nice and helpful (except that they put everything on rush). I do recommend the management at Austin First Mortgage to consider training their employees to be more courteous to the clients. I am really glad that they were able to get the loan ready to close the transaction on time. From what I have heard, some big banks does not push you (or not even follow up with you regularly) for the documents but it usually ends up delaying closing. To sum up, I would recommend Austin First Mortgage to people who want to get their loan ready in time. But it does take a while to get used to their "pushy" style. However, if you cannot stand being "bossed" around at all, my suggestion is to get a quote from Austin First Mortgage (as they usually directly provide the lowest rate on the market) and then go to your bank and ask them to match the rate.

    First off, their rate is very competitive…read more But be ready with bad service and lack of communication. We closed in almost 90 days. First 60 days, we uploaded Loan application and many documents. Locked in rate. Didn't hear for 60 days. Kept trying to reach them. Their main phone number - a receptionist who doesn't know anything got unfriendly and just transferred me to a voicemail. Nobody ever called me back. I called direct phone number of the person sssigned to me. Her phone said "this mailbox is full. Goodbye". Could never leave a voicemail on her phone. When I emailed them, there was hardly any responses once I paid them $500 to start the process. I prayed they really processed our refi. Otherwise I lost $500 The last 15 -20 days the person kept emailing us wanting this, that, although many documents we already uploaded in their system. And always hurrying us up.. .. I need this ASAP.. ..need that ASAP.... First she said would close in 2 weeks. Then suddenly on Thursday night emailed me saying wanna close on Saturday morning. Well, I didn't open my email till Friday afternoon and I wanna review the numbers she put together to make sure nothing was wrong. We are not talking small amount when it comes to refi house. I emailed her saying "can we close on Monday?" She said nope .. rate gonna expire. Well, if they didn't drag their feet the first 60 days, rate wouldn't have expired. Until Friday night, I still didn't know where the title office is. We normally go title office to close. It turned out Saturday morning the person from title company called to setup closing time at our house. Even after closing, we still got an email from this mortgage company, asking my Company HR was I still employed ? Then they emailed asking if my house was damaged in Feb winter storm, sent them pictures of our house and signed declaration our house wasn't damaged. They stay true to their quoted numbers but the pain , lack of communications and disorganization make me hesitate to use them again. Only go if you are ok with very little communication

    Westwind Mortgage - mortgagebrokers - Updated May 2026

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