UPDATE TO ORIGINAL REVIEW This is the fastest the owner has…read moreever responded to me, unfortunately it is thru yelp to try and make himself look responsive and understanding both which are not accurate in my experience and he still has not communicated to me directly as i have been texting him with no response. That's all i was looking for and couldn't get it for months leading to this review. For all reading this review and his response, there is nothing in my review that is false or misleading, all the order of the events are 100% true with dates included, yes there was a designer on the project but that person is no longer working on the project. Builders Direct is still not giving me an update on where the product is, if its been manufactured and their communication has left a lot to be desired. Do.Not.Use.Them. **UPDATE #2** The owner has again for the second time responded promptly today, now that this matter is public on Yelp. For context on the original issue, please see the review attached to the photos, as the character limit here does not allow me to repost it in full. For the record: Zoltan and I have been in direct communication for over a month regarding this order. Response times to my messages have consistently required repeated follow-up, often spanning several days. Today, by contrast, I received two responses within hours -- coinciding with this review's visibility on Yelp. It's hard to understand why he would continue to fight this review instead of just resolving this issue at hand. As of today, I again had to initiate contact to determine the status of our order. Our prior conversation, two weeks ago, indicated a two day build time with delivery scheduled for July 6th. No update was provided proactively; I have had to request status updates at every stage of this process. Our showroom remains incomplete pending delivery of this single panel. I have requested a direct phone call with the owner to resolve this matter today several times. That request has not been accommodated. I would note that a public response on Yelp is not a substitute for direct communication with the customer or an end user where the items are being installed, particularly when that communication was requested in advance of this review being posted and has been accommodated throughout the process until they couldn't resolve the main issue. Then they are not able to communicate with me, seems convenient. I will continue to document this matter with photos as needed so other consumers can evaluate this company's communication practices for themselves. For reference, three separate customers approached us today for door and window needs; based on our experience, we directed them to other providers, including Priority Windows and Doors. All it would take is a simple phone call from Zoltan to help resolve this issue, he would rather just try and save face. I will update you consumers if anything changes but until then I stand by my assessment of do.not.use.them.

Buyers Beware: Faulty La Cantina Door and No Accountability from Builders Direct San Diego…read more We purchased several high-end doors for our new home in Santa Monica, CA, including a very expensive La Cantina collapsible sliding glass wall system from Builders Direct in San Diego. At the time of purchase, Builders Direct recommended an installer for the project, Randy Berger. Unfortunately, from the moment of installation, the La Cantina door has never functioned properly. It has never closed or sealed correctly, despite multiple attempts to address the issue. Soon after installation, we were broken into, and we strongly believe the faulty installation or manufacturing defect contributed to this incident. Builders Direct has refused to take responsibility, despite having referred the installer themselves. There is now serious concern that the La Cantina door may also have a manufacturing defect. As we've researched this further, we've come across numerous complaints from other homeowners who have experienced similar problems with La Cantina doors, with little to no support or accountability from the manufacturer. We want to be clear: we are reasonable, honest people who made a good faith purchase and trusted the professionals involved. But this experience has been extremely disappointing and stressful. We caution others to be very careful when purchasing La Cantina products and working with Builders Direct in San Diego. We are currently exploring legal options, including a potential class action. If you have had similar issues with La Cantina doors or Builders Direct, please reach out. Consumers deserve better.

Top-Tier Customer Care and Quality Inventory: Five stars for the Solana Beach Dixieline team…read more Their customer service sets a high standard for hardware stores. The floor staff and lumberyard crew possess genuine technical insight and are incredibly patient with specific requests. Whether you are managing a large project or a quick fix, their tailored support makes the entire process seamless.

Absolutely! I came in today July 25 th Store about to close…read moreand the 2 guys working in back were very helpful, patient and polite, Chris cut some wood for me and I highly recommend this store, great selection and phenomenal customer service

milled us some absolutely gorgous Maple tung and groove and on time!! thank you Frostread more

My husband and I own a custom hardwood furniture store in Carlsbad, CA. Frost is our go to…read moresupplier for lumber. Jim Frost is a great guy to deal with and his lumber is consistently good quality. We buy quite a bit of lumber and we don't go anywhere else unless we need an emergency piece of lumber. If you buy hardwood lumber, this is your guy.

I bought extra flooring material from Rayo Wholesale because I wanted to make sure we had enough to…read morecomplete the project. Before purchasing, I specifically asked whether I would be able to return any unopened material we did not use. I was told yes and that they keep plenty of this flooring in stock, so returning the extra boxes would not be a problem. When the project was finished, I had several unopened boxes left, plus one open box. I even brought back the open box and offered the remaining pieces to them so they could use them as samples. To my surprise, they refused to refund all of the unopened boxes because one box had some slight exterior damage. What bothered me even more was that they still gladly took the box back, even though I received no refund for it. Based on this experience, I did not feel that what I was told before the purchase matched how the return was actually handled. If you want to work with a flooring dealer you can trust, I would recommend shopping around and comparing prices elsewhere. In my experience, their pricing was not the best either, and I would not purchase from them again.

Dallas was knowledgeable, professional, helpful, offered great advice. my sister recommended Rayo…read more and Dallas even gave me a list of installers, very important to have someone come into my home! i am looking forward to having new floors!

Petra Stone is hands down one of my favorite slab showrooms. I work on high-end residential…read moreprojects in Los Angeles, and I'm always impressed by the quality and variety of stone they carry. Their inventory feels thoughtfully curated, with beautiful and unique slabs that you don't see everywhere else. I'm willing to make the drive from LA to San Diego because I know I'll find something special. Definitely a hidden gem and well worth the trip!

Petra Stone is the place to go only if you're comfortable losing 30% of your money if you change…read moreyour mind even if you never took possession of the stone, it was never fabricated, and it never left their warehouse. I purchased three slabs of marble for my kitchen, and after speaking with two independent fabricators, I learned that I would have to sign a release of liability for installation. Both fabricators explained that marble is extremely porous and prone to chipping and cracking, and they both advised that marble should never be used for a kitchen countertop. Anything acidic : lemon juice, vinegar, soda can dull and etch marble even when it has been sealed. Wine, citrus, tomato sauce, coffee, and oils can all leave stains or dark spots. If you don't use any of these in your kitchen, you might be safe; but if you do, they will leave a lasting impression. When I explained this to the owner and requested a full refund despite the slabs never being moved or fabricated, he refused. I even offered to pay $1,500 to be reasonable, but that was also declined. If that is the kind of business you want to deal with Petra Stone is the place for you.

Miguel helped find the exact quartzite stone I was looking for. I was so appreciative of his…read moreefforts. The stone is beautiful!

Stone Systems selection is absolutely exquisite, with a beautiful variety of granite, travertine,…read morelimestone, marble, slate, quartzite as well as tile from around the world. Whether you're looking for timeless or unique, they have an incredible range of high quality materials to choose from. And great customer service!

We want to fully remodel our bathroom and was referred to MSI by our contractor(s),…read more We first met with Destiny at the front desk. She is so nice, professional and very helpful. A+ customer service and very knowledgeable. Then we met with Kevin to show us around the gallery of the available natural stone slabs. Like Destiny, he was awesome. A+ customer service and very knowledgeable. And better yet, I found they had the best prices for the type of quartzite we wanted. I highly recommend this store if you're searching for natural stone, tiles, etc for remodeling. A+ all the way. Joe and Marie

Our contractor sent us here to pick out a slab for our kitchen. They have a huge warehouse to walk…read morethrough and view many quality items! Only comments is that we were looking for a jumbo size slab. This proved to be difficult as they don't have an easy way to search there inventory for this, the online portal only shows "total sqft" which doesn't help you know how long or wide it is. I had to look slab by slab, other companies were able to easily filter by this. I brought multiple different slab numbers to them to ask about and all of them were already reserved for other people. That was also time consuming versus them having a better way to identify products already on hold.

Itzel is wonderful to work with and has been incredibly helpful with both our clients and our own…read moreprojects. She is attentive, knowledgeable, and consistently provides accurate, reliable service. Her easygoing demeanor makes every interaction enjoyable, and GFD is fortunate to have her on their team. GFD has become my go to source for cabinets, countertops, sinks, and more. Their selection, pricing, and customer service keep me coming back. Highly recommend!

Beauty showroom with plenty of options. Friendly staff and…read morehighly recommended by our contractor.

A huge thanks to J&W Lumber and Trey McLendon. My son needed TREX decking for his Eagle Scout…read moreProject. He was constructing two benches for his old elementary school he attended. These projects can be expensive and Scouts rely heavily on donations to fund them. As we walked the lumberyard, Trey pointed out some leftover TREX decking that were in great shape and offered it to us as a donation, since it was for Boy Scouts. We only had to purchase 1 additional plank. This reduced the projects cost in half! The TREX decking that was donated was even better quality than what we were expecting to buy. On behalf of my Son and Troop 301, we appreciate your donation to Scouting and Dingeman Elementary. GO TIGERS!

Trey was a terrific help with getting my special order post bases figured out for my odd sized…read moreposts. Art project turned out great..tone is awesome on the bell. Thanks again Trey for your assistance. Jim

Bought a 50x80 building earlier this year ! Everything went smooth , communication with our sales…read morerep. Joel Davis was seamless! Couldn't be happier with start to finish ! I recommend them to anyone looking for a solid building and team to work with ! Also the contractor they referred us to was amazing as well knocked it out quickly and efficiently 10/10

I have been working with Byron at Empire Steel, and he has been awesome to work with and has gone…read moreand above and beyond to make our experience with his company an easy and smoothly run project. I highly recommend Byron and his company. Five stars all the way!!!