Buyers Beware: Faulty La Cantina Door and No Accountability from Builders Direct San Diego…read more We purchased several high-end doors for our new home in Santa Monica, CA, including a very expensive La Cantina collapsible sliding glass wall system from Builders Direct in San Diego. At the time of purchase, Builders Direct recommended an installer for the project, Randy Berger. Unfortunately, from the moment of installation, the La Cantina door has never functioned properly. It has never closed or sealed correctly, despite multiple attempts to address the issue. Soon after installation, we were broken into, and we strongly believe the faulty installation or manufacturing defect contributed to this incident. Builders Direct has refused to take responsibility, despite having referred the installer themselves. There is now serious concern that the La Cantina door may also have a manufacturing defect. As we've researched this further, we've come across numerous complaints from other homeowners who have experienced similar problems with La Cantina doors, with little to no support or accountability from the manufacturer. We want to be clear: we are reasonable, honest people who made a good faith purchase and trusted the professionals involved. But this experience has been extremely disappointing and stressful. We caution others to be very careful when purchasing La Cantina products and working with Builders Direct in San Diego. We are currently exploring legal options, including a potential class action. If you have had similar issues with La Cantina doors or Builders Direct, please reach out. Consumers deserve better.

Randy atBuilders Direct Supply is very knowledgeable and was able to work with me to price out and…read moreorder a vinyl replacement window that Home Depot could not even seem to find in their computer database. I would recommend them for any door or window products you might need.

Well it took me a minute to make this review i have been there 3 times and every single one has…read morebeen a great experience, nothing to complain about at all, today thou Chris the foreman was so incredible I have to give him a shout out!! He truly made my day not only by helping me out so quickly, but his attitude is just so pleasant and polite you want to literally become friends with him, he is the best of the west!! Thank you to all of the other people who work there whose name I may not mention, but all of you are just incredible and I appreciate you all so much. Highly recommend this business! Great people! Great prices!! Convenient location, ample parking... awesome all around!!!

Windows -- We've used Dixieline for window purchasing and installation twice and both times the…read morebusiness side of the experience has been exceptional. Paul and Lucy are a great team. Communication was always timely, there were never any surprises with price / billing, recommendations on products didn't seem biased in any direction, time from signing the contract to installation was reasonable, and the people who work there are just really nice. The measure and install/removal team, led by Tony, was professional and finished under their originally estimated timeline. Things were pretty clean when they left and they took every bit of packaging, old materials, and "stuff" with them. It's such a relief to have consistently good service and quality products.

My husband and I own a custom hardwood furniture store in Carlsbad, CA. Frost is our go to…read moresupplier for lumber. Jim Frost is a great guy to deal with and his lumber is consistently good quality. We buy quite a bit of lumber and we don't go anywhere else unless we need an emergency piece of lumber. If you buy hardwood lumber, this is your guy.

This place really doesn't seem to want your business & they make you feel it. No prices anywhere,…read moreold dude made faces at me when I asked, just felt very unwelcome.

Dallas was knowledgeable, professional, helpful, offered great advice. my sister recommended Rayo…read more and Dallas even gave me a list of installers, very important to have someone come into my home! i am looking forward to having new floors!

I've purchased flooring from this place twice in the last two months, and I can say with confidence…read morethat you should avoid dealing with a guy named JASON at all costs. My first order was for three boxes of floors initially, which - come to find out from my floor installer upon opening - one box was damaged from their fork lift. My installer said it wasn't a big deal, just to take it back to Rayo and they would credit me. Mind you, I had just placed an order for TWENTY more boxes of the same flooring -- so clearly I was not out to scam them. If I could have used that box, we definitely would have. That seems to be pretty common sense, but oh man, you would have thought I was asking Jason to have them give me the Pacific Ocean for free. In a nutshell he completely freaked out on me asking to return the box. First he said "this is not damaaged!" Then that quickly turned out "I don't see why your installer can't just work around the damaged parts." Then from there it went to "Custom orders are final!!!!!!" WHIICH ONE IS IT?!?! Good grief! I explained the situation to him, and he even KNEW that I had just put in an order for twenty more boxes. He still acted like a complete and total jerk. Only when I ran out of the store in tears, did another associate (Mark) call me to let me know he would credit my other order for the 20 boxes to offset the cost of this damaged box. While I appreciate Mark for this gesture, I am disguted by how Jason acted. Definitely should never have this man in sales or any role that involves him interacting with other humans. I own three properties in San Diego -- and will never work with this place again. I'll make sure to spread the good word about Jason's level of service. WOW WOW WOW.

Petra Stone is the place to go only if you're comfortable losing 30% of your money if you change…read moreyour mind even if you never took possession of the stone, it was never fabricated, and it never left their warehouse. I purchased three slabs of marble for my kitchen, and after speaking with two independent fabricators, I learned that I would have to sign a release of liability for installation. Both fabricators explained that marble is extremely porous and prone to chipping and cracking, and they both advised that marble should never be used for a kitchen countertop. Anything acidic : lemon juice, vinegar, soda can dull and etch marble even when it has been sealed. Wine, citrus, tomato sauce, coffee, and oils can all leave stains or dark spots. If you don't use any of these in your kitchen, you might be safe; but if you do, they will leave a lasting impression. When I explained this to the owner and requested a full refund despite the slabs never being moved or fabricated, he refused. I even offered to pay $1,500 to be reasonable, but that was also declined. If that is the kind of business you want to deal with Petra Stone is the place for you.

As an interior designer, it's crucial that my vendors provide the highest quality products at the…read morebest prices. There are many slab yards, but few with offerings from around the world of the first cut, finest quality stone. I have enjoyed working with Marcelo, Livia, Natalia, and Robert at Petra for many years. They have become partners and friends in my business, which is essential for my success and the happiness and satisfaction of my clients. Petra also offers a proprietary sealant called Azerocare for their natural stones, which makes them stain-resistant for many hours. This comforts clients who are reluctant to use natural stone due to potential marks and stains from everyday use. It is such a joy to have them in San Diego. I get excited every time we work together and make selections because there's always something new, and the finished product consistently exceeds my expectations.

I was looking to get Dune tiles in San Diego, and as a designer, I love these tiles. I found Stone…read moreSystems and was particularly impressed by Cecilia Leon. She provided excellent customer care and went above and beyond to get me Dune tiles from Spain, even though they were no longer available in the state and had been discontinued. I will always do my shopping for tiles at Stone Systems and will recommend all my clients to go to this store. Prices are great, and the products are high-end. Thank you, Cecilia!

Ok, my rating for the moment is strictly for the customer service. We are looking to do some work…read morein the kitchen and just get overwhelmed when we walk into a place like this, as always. I felt we were going to have the same experience once again. I have to commend the sales rep, Preston for his outstanding customer service. My husband and I were grateful for his direction tips and suggestions. He walked us through our options after we discussed with him what we were looking for. We would gladly support a business that stands proud for the business and have excellent customer service. This location is in a business park area, and is flanked with other businesses. So you will be looking for an alley like in the business park. The business sign in not visible to the street so follow your GPS directions.

We had an outstanding experience at MSI. The quality of their products is excellent, and their…read morecustomer service was just as impressive! They have a huge selection of countertops, flooring, backsplash, and more--plenty of options and excellent layout. What really stood out was the zero-pressure environment. Even without any sales pressure, every staff member we interacted with was incredibly helpful and knowledgeable. We were able to take our time, explore, and actually enjoy the process. Honestly, this was probably the best selection experience we've ever had--it ended up being the most fun part of our home renovation. Highly recommend!

This review is for my experience browsing but I have not yet purchased (although I am planning to…read morebuy MSI products through a local retailer who uses MSI helps with install). I really am only open to tile at the moment and MSI has the best variety and the prices were half of what other stores were charging. They have an employee check on you periodically but they aren't pushy or rush you, they offer ideas when you need it and they get you samples which is a huge bonus. Parking is tough; the spots are thin and people park super crooked to try and get more space but it just creates a mess. Other than that I'm hoping to close the deal on floors and purchase here.

Great service. Thank you very much…read more Itzel worked with us from start. Very helpful with design and order.

Helpful staff and good selection! We came looking for countertops for our kitchen and they have…read moresome nice choices

A huge thanks to J&W Lumber and Trey McLendon. My son needed TREX decking for his Eagle Scout…read moreProject. He was constructing two benches for his old elementary school he attended. These projects can be expensive and Scouts rely heavily on donations to fund them. As we walked the lumberyard, Trey pointed out some leftover TREX decking that were in great shape and offered it to us as a donation, since it was for Boy Scouts. We only had to purchase 1 additional plank. This reduced the projects cost in half! The TREX decking that was donated was even better quality than what we were expecting to buy. On behalf of my Son and Troop 301, we appreciate your donation to Scouting and Dingeman Elementary. GO TIGERS!

Trey was a terrific help with getting my special order post bases figured out for my odd sized…read moreposts. Art project turned out great..tone is awesome on the bell. Thanks again Trey for your assistance. Jim

I have been working with Byron at Empire Steel, and he has been awesome to work with and has gone…read moreand above and beyond to make our experience with his company an easy and smoothly run project. I highly recommend Byron and his company. Five stars all the way!!!

ordered a 30x40 red iron steel building. no problems and was delivered when requested. on time…read more great communication and always answered my questions. good quality. I would highly recommend Empire steel for your project.