Great experience working with Sean. Answered all questions in a timely manner. The RV was clean and ready to go. Very comfortable for us (3 adults and 1 child) had a seat for my granddaughter's booster. We took it to Yellowstone from CA. Send him a msg, rent the RV and enjoy the adventure read more

EDIT in response to rebuttal. What I wanted was for this company to do is simply acknowledge that he misrepresented the condition of the trailer. As such, he should have also refunded the $500 holding deposit. What I received was refusal and harassment. Any "written contract" he is claiming is not true, as there was none. I should have insisted prior to making that deposit. There is nothing of the sort. He is plain and simply evading responsibility. If he has such it is definitely fraud. I'm writing this review in hopes that another family will not be taken advantage of. I applied to purchase a trailer from Westland Campers on July 27th. On July 29th I spoke with a man named Sean. He advised that I was approved for a 2018 Wildwood Xtreme Lite. There would be $2000 down, and $700 per month for 60 months. I was pretty excited to have a new trailer for our annual camping trip! He sent photos, answered my questions, and assured me that the tires, roof and trailer were in great shape. Unfortunately, he said he was leaving for vacation, then needed a day to go through the trailer and get it ready for the sale when he returned, so we wouldn't be able to pick up the trailer until 8/4. Additionally, I was told he'd need the $2k right away via Zelle to hold it. I didn't feel comfortable with that arrangement, so he agreed to hold it if I'd send $500 immediately via Zelle, and the rest at pick up on the 4th, so I did do $500. We went ahead and postponed our trip from the 1st to the 4th. We had everything laid out at home ready to load our new-to-us trailer, got the trailer insured, and planned to pick up the trailer & head out! Sean wasn't sure what the hitch size we needed was, so we brought a reversible ball, and figured we'd have to stop for a load-leveling sway hitch once we knew the type we needed. Upon arrival at Westland Campers in Pomona, we excitedly went to check out the trailer. The first thing we noticed was that all 4 tires were completely cracked and chewed up. Sean had assured me the tires were fine. When we pointed this out, he said we could take the trailer to his tire person a few miles away for new tires. I feel that he should have checked the tires before answering that they were in good shape. Next, we noticed that there was no mattress on the queen bed. I don't mind that, but it adds an extra layer of work needed prior to using the trailer. He didn't tell me about that. Third, the trailer was filthy. There were handprints, dirt, stains, and rodent feces in some drawers. This trailer would require a full day of hard cleaning, as well as the time needed to get the tires replaced to be usable. On the outside, the awning had multiple tears. Several of the plastic latches & light covers were missing or broken. He said he'd order replacements and send them to us, but again, this should have been done prior to delivery in my opinion. After weighing the amount of work and time, expense, and not having a proper hitch configuration, we decided not to move forward with the purchase. After much back and forth discussion with Sean, he declined to refund the good-faith deposit, or even apologize for the misrepresentation of the trailer's condition. I initially wrote this review on Tuesday evening. Sean repeatedly text me with threats and rude comments, saying I was lying, and insisting I remove my review. Finally, I just deleted it. It was stressing me out and I was trying to enjoy what was left of my time off work. But I've decided I will not succumb to blackmail. I went back through the dates, messages and conversations. Everything I am saying is the complete truth and I double checked prior to rewriting this review. I am not trying to "ruin his reputation", I simply want potential customers to be careful and trust your gut when dealing with Westland Campers. read more

I was able to get a 2021 camper I pretty happy with it everything worked on the camper water lights I would definitely recommend this business read more

Westland Campers - RV Repair Near Me - Pomona, California

I had a great time with the camper I rented! It had just about everything I needed! It was clean and well maintained! I will definitely be renting from them again! read more

DO NOT RENT from this business. Yes, we told them we were going to a small festival type event and that it was my 78 year old mom and myself. Our RV was a POS. The backup camera was broken, air vent didn't work, battery gauge broken, broken drawer and they gave us the wrong door key. So we took the vehicle anyway because we needed to! And when we returned we got ignored when it was time to return the POS. Sat outside of the gate for an hour on a Sunday. It's just not worth it. Yes, we get it the desert is messy but not everyone is a ruthless slob! read more

I've never rented a motor home before, but Westland Campers truly made this a smooth process. They do excellent business and have great customer service. What ever software they are using is amazing because their communication skills are on point! I booked through them last minute because of my procrastination, and to add on top of that it was a very busy holiday weekend. So i was thinking after booking the motor home, it would take a while for Westland campers to get back to me. However this was not the case at all! They responded with a confirmation in 10 minutes. Not only are they very responsive, but they also go out of their way to let you know all of the ups and downs about a motor home. They truly care about their customers knowledge of maintaining a luxury motor home. Now for the motor home we rented, It was very nice, super clean when we first toured it. Lots of cabinet space, and the beds are decently comfortable. The only thing I can complain about is the remote to the tv had dead batteries. The gentlemen who greeted us name is Sergio. He's the best! He really lets you know the honest truth about what you need to do in case of emergencies for a motor home. Which is great for me because i've never rented one lol. He's super nice and he is speaks very well when educations his clients on service for motor homes. Cynthia is amazing as well, she was so helpful and was always responding to all of my questions right away. She's a gem, i hope she sticks around because this is a business i'd definitely rent from again. Thank you Westland Campers !!!! read more

Westland Campers - RV Repair Near Me - Pomona, California

First of all don't use them. Pay a little extra and save yourself headaches and a ruined trip. So I had an appointment and showed up early an hour and a half to be exact in order to beat traffic home. I was walked to my rented rv which was filthy, missing a window and another window taped on. And the rv looked much different from the photos provided. I already made arrangements and paid deposits at campgrounds so I ignored the issues presented to me. I began my walk through and noticed tons of damage (see photos). I get it I'm renting but geez this rv looked like homeless people were living in and out of it. Did my walkthrough photographed all of the damage. Too many to add on here. During the walkthrough the rv batteries wouldn't charge. They had to go buy some, wrong ones, and install them (incorrectly). Simultaneously they removed a window from a different rv and fabricated it onto the rv and removed the tape from the other window. Either way I already arranged plans so I went with it. Now it was approaching 12 pm my appointment time. Spoke to Sean and told him I wanted a refund because the batteries weren't installed yet and I had to leave. He walked with me to the rv and said he would be there if I needed anything to FaceTime him (lie). Took his word left with the rv. Took my rv home packed everything was fine. Started driving to bolsa chica (not that far) and the battery alternator light comes on... kept driving sent a picture to Karen who doesn't answer. Got to my campsite hung out outside came back to the rv and the TVs were off completely tried resetting the breaker nothing black. I notified them and no response. I told them the rv was hooked up and TVs never reset In the morning I was communicating with them and told them I turned the rv on and off and then the TVs were working. I then requested a refund for the one night and I'd be returning early because I dealt with too many headaches Then they went ghost. Let this be an honest review for future customers There's a reason why they don't display their company name on rv share. I will update my review with the outcome read more

What you see, is what you DONT get! Do not waste your time, energy and money on this company. They are a scam and they will take advantage of you. The pictures of the rvs on their website look in a great condition and they sell you on all the extra amenities in the rv. But dont fall for it! Its a complete dump! And half the things are either broken, missing or a complete liability! They do not check the tires before renting out (ours were extremely old, cracked and coming off the rim walls) We noticed this and told Sean the owner we want a refund or a new RV and he said "no cant do that , you signed a contract" We ended having to stop at a tire shop on our vacation time which he paid for but itbwas our time and gas money and caused us allot of stress! The "traction loss" alert signal came on on our drive home and he responded either "thats not important" You can imagine our anger at that point. The tv didnt work The netting was broken to protect our children from falling off the bunk bed No awning The bluetooth didnt work The tp holder was missing The septic pipes are about to fall off under the vehicle and we had to fix it ourselves The drawers were broken Handles were missing No shower door It was a complete dump! We asked for a refund of atleast half our trip off and all he would give us was half a day of compensation. They are a scam and false advertisement! Read the other bad reviews!! I wish i had before renting their unsafe rv! Complete dump. If you are traveling with children, save your time and money and be safe and rent from elsewhere. read more

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Thank you Westland Campers for the best camping experience! Pick up and Drop off were super easy and even came with a youtube video on how to work all the features in the RV. The service was friendly and the price was fair. I would recommend them for your first RV rental because it was a great way to get your feet wet into camping. My family enjoyed their time. read more

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First time in an RV and first RV rental. Westland campers made it easy and help with all types of learning curves for a first time RVer Defiantly had to call multiple times for help with the RV. They took the call right away and helped with all the problems and questions I had. RV was nice, clean and kept up Made the trip that much easier My Fiancé and I now want to take more RV trips in the future With their selections of RVs we are going to plan bigger trip We are going to be returning customers Thank you Westland campers!! read more

Westland Campers - RV first camp site we visited - RV Repair Near Me - Pomona, California

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It was our family's very first RV trip, and we're glad we went with Westland! They were professional, communicated with us the entire trip, and provided detailed instructions to avoid mishaps. The RV was easy to drive and operate. I would definitely rent from them again. read more

Westland Campers - Making great memories in our first ever RV trip! - RV Repair Near Me - Pomona, California

I have been renting RVs from Sean and Westland Campers since 2019. These guys are awesome. I love their transparency and customer service. We had an issue with the septic tank on the first rental we had and Sean stayed up til almost midnight on the phone to walk us through the issue. They have a lot of RVs to chose from so give them a call! Pro tip- it's better to book with them directly than booking from a 3rd party site like RV Share. Happy travels! read more

Westland Campers - RV Repair Near Me - Pomona, California

Hi We had a great experience with Westland campers. My family and another family all loaded up for a long weekend to Yosemite and had a great trip. Im already starting to plan our next trip with Westland campers! Thanks again Westland team! read more

Westland Campers - RV in Yosemite - RV Repair Near Me - Pomona, California

We tried class C RV camping the first time this week. Our rental RV was clean and had minimal issues. We gained lovely memories and learning experience through this beginners' trip. We appreciate Sean's affordable pricing, Cynthia's explanation, and Sergio's good customer service. This new Pomona location also helped us getting a rental RV much more easier. read more

Westland Campers - RV Repair Near Me - Pomona, California

Great experience with Westland from start to finish!! Picking up process was smooth and quick, vehicle was in good condition and easy to use all features. Dropping off was smooth as well, being that it was Sunday (off hours) I wasn't sure if it would be easy to drop off but instructions were clear and it made it easy. Thank you Cynthia and Westland read more

Had a great trip with our RV, Cynthia and her team were great to work with. Our trip to Johnson Valley was so comfortable because of them. Thanks for helping us make this happen. We will be back! read more

Westland Campers - Flew in from Texas to meet our friends at Johnson Valley California for the King of the Hammers event. - RV Repair Near Me - Pomona, California

Westland campers you did it again. 2nd Glamis Trip and this time we went with the big boy! It's just me and my husband! However I'm the GLAMPING QUEEN! I love the service and the attention from Westland campers! I know all the RVs are obviously used and can have some features better then others. But when renting at a reasonable rate and having all the needed for camping definitely count on Westland campers. Check out the big boy we rented it was 5 days $1300 plus tax and the team was amazing! read more

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Sergio was very committed and on time. I couldn't be happier with his service and attention to detail. he earned a forever customer out of this fix. The job required followup with the manufacturer and he followed through and kept me in the loop. read more

They were easy to work with and would definitely recommend their services. My family and I will certainly come back for another rental on our next trip! read more

Service was performed exceptionally. I asked for a job to be done and it was completed as expected. Was very convenient because they come out to your location. No issues and communication with Sergio while on jobsite was very professional. Showed up masked up which I appreciate due to my grandparents being onsite and they are higher at risk to get sick at these times. Overall was very happy with business. Thanks read more

Very disappointed in their customer service as per the picture the bed was broken texted the representative and told them I will be sleeping at the hotel cause we were 2 adults and 2 dog and her reply was OK. Wait what a simple OK. Did not check up on me for the rest of the trip to make sure we were ok nothing. Customer service definitely need to improve read more

Westland Campers - Broken bed - RV Repair Near Me - Pomona, California

- 5 out of 5 stars. I don't normally leave reviews, however, in this company's case, I would be doing a disservice if I didn't. This was the worst experience I have ever had dealing with ANY business aside from the horrible rental. Due to the pandemic, my family and I decided to rent an RV through RVShare. This was our first time renting and operating an RV. However, we have been on RV trips in the past so we were familiar with the functionality of one. At first, the owner was responsive and seemed as if he was on top of things. Unfortunately, I was mistaken as the rental was in bad shape and we ultimately had to cut our trip short! On our rental day, we noticed there was much exterior damage to the RV but it was manageable as this is a rental. They also kept trying to sell additional "mechanical insurance" which I thought was odd. But have my opinions as to why they were trying so hard to sell the insurance. Upon looking inside of the RV, it looked unclean and overall unmaintained. I figured we'll clean it as that's a protocol we would do regardless. As we started to drive, I noticed the steering wheel had a shake in it for anything above 55MPH. A couple of hours into our trip I noticed a propane smell filling the RV. When I notified the owner, he stated, there was supposed to be a smell at first when turning on the propane but should dissipate thereafter. I indicated it did not. He then brushed me off to one of his associates at which time we were told to shut the propane off. As it turns out the propane controls mostly everything within the RV unless you're plugged into a power source. All of our food ended up spoiling, we couldn't use the air conditioner, TV's, outlets, freezer, refrigerator, hot water, etc., among other things. Here is a list of some things that went wrong while on our trip: 1) Dirty 2) Shaky steering wheel 3) Propane leak 4) Storage doors didn't lock 5) Bathroom faucet handle came off upon first use 6) Shower rail flew off upon first use 7) Rear storage door swung open on the freeway due to screws not tightened 8) E-brake broken 9) Maintenance light popped up 10) Outside speaker busted 11) Backfired when propane was turned on 12) Foul smelling refrigerator 13) Foul smelling toilet 14) We had to cut our trip early 15) Horrible service 16) Owner will try to blame you for the unmaintained vehicle Upon my return, the owner essentially stated the mechanical insurance was there to fix all of the aforementioned issues as if it were my responsibility. Who would do that on a vacation, business trip, or the like? Moreover, he was apprehensive about any of my concerns as if I was trying to pull a "fast one". That was the kicker for me when the unmaintained vehicle was the only reason for these issues. The propane leak alone could've severely injured us and could've been fatal. When asked for another rental or our money back he offered a $250 discount which barely covered the cost of the spoiled food. His response was, he has had much more serious issues happen and this was not that big of a deal. At this point, it was more about principle. After a few months of disputes and arbitration, we finally received all of our money back. If you care about your family and/or passengers and don't want to fix someone else's mess, my suggestion is to stay away from this place. Feel free to message me with any questions regarding this experience as I am more than happy to elaborate. read more

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This was the first time we rented an RV and Sean and the team were very knowledgeable and helpful in guiding us on what to do and look out for. We rented the Thor Siesta and it was clean, well maintained and perfect for our family of 5. Our trip was amazing and the kids had a blast. I highly recommend Westland Campers. They are professional and their prices are very reasonable. They will definitely be our go-to place for RV rentals going forward. read more

Karen and Sergio were awesome and informative. Everything worked and the trip went great. Will definitely rent from them again! read more

Westland Campers - Joshua Tree BLM area - RV Repair Near Me - Pomona, California

Great service all around. I left a message what work I needed done and in less than 24 hours I received a call back and made an appointment with ease. Sergio came out and took care of all the things I needed done on my trailer. I will definitely be using Westland Campers for any help with my trailer in the future! read more

Amazing buying experience with this company. Even after the sale they will do everything to fix small issues. I'll definitely buy from them again. Versatel read more

The overall experience was great! They were very attentive and answered all my questions even while on the road. While I loved the service, I notice the dog on site, they must leave it there overnight, it did not have a bed and when I returned the RV the poor dog was shaking, please get this Dog a comfy bed, I can also donate one if needed. Also I hope the dog is not chained up all day. read more

Westland Campers - Dog left onsite - RV Repair Near Me - Pomona, California

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We had a great Time! The RV was almost new, well maintained,. The reservation process was really smooth and the communication during our rentals went very well. Any occurring question was answered within minutes and we felt fully supported. We will rent again from Westlands Campers! read more

Westland Campers - RV Repair Near Me - Pomona, California

Our RV camper had a small leak in our restroom and kitchen. We called around to see if a technician would come to us. Westland campers responded to us right away gave us a flat rate that wouldn't break the bank. Sergio was on time very thorough and honest. He could have done a quick fix on the toilet and been on his way, but instead he made aware that after many flushes he had realized that the toilet would still leak overtime. We had to buy a new toilet and he gave us a great deal on a toilet they carried. We also needed a faucet for our kitchen sink and though he also had faucets he gave us the option of buying our own. He installed both new faucet and toilet and cleaned up any water mess that may have happened. We we're very pleased with his work. Any time we or our friends and family need an RV repair we're calling Westland Campers. read more

Great value and overall experience. Being our first time RV camping I would highly recommend Westland. Cynthia is seriously the best.

From inquiry, to pickup, and until drop off, communication was top notch. Great company and will definitely rent again.

We had a terrific week long trip and the motorhome performed great. No issues at all. Will definitely use again when in the area.

picking up and dropping off the motorhome was quick and problem free. Very friendly and willing to answer all questions. I will be calling again for my next camping trip. read more

Lol...you're not sorry because if you had been, you wouldn't have hung up on the first call and you would have returned our other call for an explanation...your business practices are about as bad as the sincerity in your apology...you didn't double book because you said you had no replacement for our reservation but on your website that very day you cancelled, the same RV was available but for much more of a rental price....just admit you're as crooked as they come, and I'd give you some respect. And yes we are a couple, we're not trying to hide it; you screw two customers over, you'll get two reviews..simple as that read more

If you want fast and professional service. Call this place. They (Sergio) fixed my problem within 2 hours. And affordable

Yes Sean responded in a timely manner, that means a lot. As a full timer. He did offer to come to me even though I am about 40 miles away. If I every need anything done when I'm near my home plate. I will call Sean for sure. Thank you Sean read more

We had a great experience. The owner was very kind let us tour the Rv before we even rented it. The walkthrough was well explained. Everyone was very attentive with any questions we had. We're definitely renting from here again! read more

Westland Campers - Minnie Winnie RV we rented fit our family of 5 very comfortably. - RV Repair Near Me - Pomona, California

If we could give a zero out of five we would. We fully disclosed that we would be taking this vehicle 3500 miles over the course of the rental period; regardless they delivered a vehicle that frankly caused us potential danger. RV was not ready as promised, delivered three hours late, bed above front seats was missing and we needed it, safety handle at front entry broken, gas tank not full, no kitchen trash can, no water hose, etc. RV was filthy indoor and out (see photos). Doors to freezer and fridge flew open at every turn and we lost all our groceries, including eggs, ice, glass, produce, even the glass shelves flew onto the floor. Upon 9:30pm arrival to first stop (4 hours behind schedule) no A/C in bedroom. Temperature was 110F. Had to carry on 2 more hours to hotel. Next day engine light came on and we lost power. Pulled into RV Repair; spent 7 hours there while they determined the RV was in ill-repair, air filter neglected, fuel 56 PSI, 3 quarts low on oil, hood broken, front hydraulics leaking, miss-fire on 2,4,6,8 +O2 codes, right side exhaust manifold leak (which had been creating temperatures under the co-pilot seat so extreme my wife could not sit there. Levels of CO2 detected inside cabin! We escalated above Sean, called RV Share and explained we were essentially stranded in a location void of hotel, car rental, etc. and their only advice was for us to call 911. Mechanic fixed the RV to a safety standard enough to get back home as long as we drove 30-50 miles/hr. First three days of our two week vacation a loss. Let's keep in mind, with COVID, the ONLY reason we opted for this mode of travel was to avoid flights, hotels and rental cars....which is what we ended up having to do. read more

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Great experience with Westland Campers. Good people, good service, good rates. Thanks team!

I had an AMAZING time taking one of their Sprinters to Zion. It was about -25 degrees out there and the sprinter I rented had a great Furnace to keep me extra warm. Hot water was awesome and the drive was so fun. It was very easy to get around with that sprinter. It had 2 slide outs that created so much space in my bedroom and kitchen. Sergio was the person I kept in contact with if I had an issue with the RV. He was quick to response and very helpful as I was a first time renter. Sean was very nice and made the rental process easy. On top of that they had a lot to add on for a small fee which was very convenient as I did not want to bring to many things on my trip. In all I had a great experience and recommend them 100 percent! Professional and clean. read more