Plane was not that late for this time of year, I fly every week and bought a new carry on bag. In…read moreless than 4 flights they have damaged a hard shell bag and have not transferred by bag twice, causing me to wait at airport for an hour until my bag arrived

While flying back to LAX, I accidentally left my work laptop at the TSA checkpoint while trying to…read morekeep my family moving through security. I didn't realize it until I was boarding the plane. One of the Hawaiian Airlines flight attendants, Zar, immediately volunteered to go all the way back to TSA to retrieve it for me before the aircraft door closed. He absolutely didn't have to do that, but he made it a priority and went above and beyond to help. I am incredibly grateful for his kindness and willingness to help. Thank you, Zar, for turning what could have been a travel disaster into a story of outstanding customer service. You made my week!

Connecting from Honolulu to San Diego via Maui was our designated route for hub's birthday trip…read more Pleasant airport where you can find some good omiyage(gifts) to take to your host.

The Kahului Airport is very welcoming and friendly. Didn't expect the staff to be so friendly and…read morehelpful -- and it's surprising very clean as well! Terminals are easy to locate, signs are visible, very clean and open space. Restrooms are also very clean and fully stocked with the necessary essentials. The food and drinks are much pricier than expected. Water / fountain drinks / juice is $5.99 each and a tiny pizza (roughly 4 inches) is $17.99. Totally expected since it's at the airport but I would most likely pass on the food and drinks are the airport next time around. But overall, Kahului Airport is a lovely airport. Welcome to Maui ...!

Dated gates for AA with old carpet and barely any charging stations outside of sockets that also…read moreaccommodate appliances for the airport. Basically a place to get from point AA to point B.

We fly American Again…read more We earn miles for the flight both ways and the dollar amount. Bags are free and we had an unexpected gift. We were bumped to first class on check in last night. Since this is a red eye, boarding group one and better seats for an overnight flight, it sounds great. My second first class flight in 40 plus years. That was also Hawaii. Hope I'm not getting spoiled.

The airline overall is decent. Our flight from LAX was smooth and even had USB-C charging at the…read moreseat, which was a great touch. This would have easily been a 4-star experience if not for a very difficult interaction at baggage check. Jennifer at the counter was extremely rigid about every pound over the limit and had a noticeably harsh attitude throughout. I was traveling with two small kids, already carrying multiple items, and dealing with delays from the Kona storms, so the lack of flexibility or empathy made an already stressful situation much worse. Being told she was "documenting our reservation" only added to the tension. I get it, Jennifer doesn't like mainlanders or "howleys".  It's unfortunate because the rest of the experience was solid, but that one interaction significantly brought down the overall impression of the airline and brand.

united is now flying 737 max planes to Maui. these planes have no legroom, backpacks do not fit…read moreunder the seats, and there are only 2 bathrooms for most of the plane that are so tiny they seem to be made for children. its akin to a torture chamber being on one of these planes for more than an hour or so much less 4-5 hours. I will never fly united to Maui again. it was a tortuous flight and the bathrooms were disgusting.

We flew premium economy on delta from LAX to OGG and it was a relatively smooth flight except for…read moremaybe half was through when there was some turbulence and they had to move us from 34k feet to 36k and then finally to 38k feet for the rest of the flight. Staff and pilots were great and we enjoyed the comfortable 5 hour 20 min flight to Maui!!

I usually fly Alaska, Hawaiian or United from OGG to LAX but found Delta was offering a cheaper…read moreflight so decided to give it a whirl. I'm glad I did as I was pleasantly surprised. As it is a short flight I usually buy el cheapo tickets so I don't get to choose my seat. I was in the last group on the plane and easily found an overhead place for my backpack. Outward bound I was lucky to score an exit aisle seat! Yay, perfect seat without having to pay extra :) The plane was new, well equipped, offered a good selection of free drinks and snacks (cookie, pretzels, sun chips or health bar - no nuts!) along with movies on a seatback screen. Every member of staff was friendly and when I ordered a tonic it came in a small can so the cabin crew member gave me 2 to get a full glass :) Fevertree tonic, my fave and expensive on island! LAX to OGG was a middle seat but I was el cheapo so I wasn't worried. Same great service and staff and a newer plane. The gates for Delta at OGG are at the end of the concourse so you have good walk to stretch your legs and there are a few convenience stores to buy a coffee and snacks at that end too. I was happy with the cost of my el cheapo flight = service and flight. I will happily fly Delta again.

Previous flights to Oahu, Kauai, Maui, and the Big Island had always been on Hawaiian Airlines…read more I decided to try Alaska Airlines to fly RT between SeaTac and Kahului airports on 8/26/25 and 9/2/25. It was great to have direct flights. However, for a 5-6 hour flight this was a bit spare and cramped. Gone are the pre-pandemic amenities like magazines, movie/music entertainment, pillows/blankets, and food. SEA to OGG - two beverage service with a Biscoff packet, water service, agricultural/customs form, and heavy pitch for the Atmos card (Alaska had recently bought Hawaiian). Overpriced snack boxes that can be prepaid or paid by card during the flight, subject to availability. OGG to SEA (overnight/red eye flight) - one beverage service with a pretzel packet. Then dimmed lights until we landed 7am local time. My brother who flew ahead via Hawaiian Airlines described his flight experience which was in stark contrast: generous beverage service and actual meals served - generous deli sandwiches. Alaska Airlines could do better. I remember the good ol' days flying to San Francisco, then Alaska got a bit streamlined flying to Baltimore and Milwaukee, but now even more spare with this recent experience to Maui. The flight attendants and airport staff encountered at Kahului are great. But the overall Alaska Airlines experience was kind of meh. This does not bode well for the Hawaiian Airlines merger/takeover.

I caught Alaska Air from Maui to San Diego. I had a fast connection first flying from Honolulu to…read moreKona then Kona to Maui on merged partner Hawaiian Airlines. The gate agent at Maui was sweet and helpful. Hubs came along to Maui then left to return to Honolulu. The flight was smooth, no turbulence. They had a beverage service and a few water offerings during the flight. You can buy a meal for $8 on board. No movie screens so most passengers even little kids were prepared with downloaded shows to entertain themselves. I am SO glad I got on the flight to visit Doc cuz s wonderful 3 day weekend was in store for visiting Tijuana, Animal Safari Park at San Diego Zoo and spending some precious moments with sweet grandpup.

We're on Maui, my new service dog is on Hawaii, after looking at the well known commercial airlines…read morewhose schedules didn't work for us, I found Mokulele. I needed to go from Kahalui to Waimea and boy was this easy. Small planes, with really nice staff, from counter to pilots. Our flights were easy, quick and fun. You can no longer watch the cockpit on regular flights, but you can watch the take off and landing on these flights, so much FUN. We met our dog in Waimea and came right back to Maui. So simple. The only negative is that our schedule changed several times but nothing that really made a difference for us. I will definitely use them again in the future. So easy to get from island to island without having to go through Oahu.

I give a lot of grace, Mokulele, and you have always been very good at getting answers to my…read morequestions. Unfortunately, I may have caught this CSR in a bad situation. I do apologize that you did not understand me, but I would like this to be known. Please listen to what the customer is saying, as I understood what you were saying, but you did not even listen to me. If your company has the ability to text when something has arrived, then I feel you should have the ability to text when something is being delayed. That is all I have to say. We have been sending boxes of flowers to Maui for a very long time now and I do realize that humans luggage comes before freight or packages on a first come first serve basis but let me say again if you can text when it arrives you also (although you told me that there is no way to do that if it is delayed heard you loud and clear) then please let your company know that as customers we need to be informed of delays. These boxes were perishables: crown flowers 6000 of them, that just sat at the airport, and our recipient on Maui was waiting for them. Again, I apologize, but you left me hanging on a phone call and did not answer me. That is unacceptable. If I had to give you a 0, I would. Please listen without judgment and learn your customer skills. Go back to school; you failed miserably!!!! Unfortunately, we live on Molokai, and this is what we deal with daily. Welcome Lana'i Air!!!

I just had a five star flight with Destinee, Zephan,Adeija, Bradley fabulous flight crew for both…read moreour flights- Phoenix to Maui and Maui to Kona They are amazing with positive and professional service and attitudes and made one very long and one very short flight a pleasant experience! I highly recommend flying Southwest with them! Flight WN 2138 and WN 3099 On July 1, 2026

Went from free seating to assigned seating. They now make you sit in seats where they put you in…read morethe most uncomfortable seats possible. Many rows in the back were open and they had me sitting next to an elderly couple. I had moved to an open row and they forced me to make the older couple move together so I could sit there. They're excuse is "because the plane is balanced" Before when they had open seating they only required a certain number of people to sit in the back part of plane and didn't specify where just as long as it was in the back. Probably another ploy for corporate greed so you buy your seating.

Zai and Aaron Were…read moresuper Kind And helpful ! They work super hard and went above and beyond. Staff dancing was also a cool value added. Love this place. So fast. So. Cool!!

Fast efficient and great nice friendly staff. Trolley took 5 min from the OGG airport to National…read more Organized and nice clean garage full of cars you choose from. This one had lots of Chevy Malibu's but we picked this beautiful Navy blue Mazda Miata. I thought they stopped production of this so I was very excited. Car was very clean and new and had only 491 miles so brand new.