Update after lease ended: The Westgate team was lovely while I was a client: friendly, helpful, honest, and responsive. Moving in and out of a place is a challenge, to say the least, but they made the process as smooth as possible. Thank you! Just after moving in: My Westgate representative Keri was a superb, informed, patient, and pleasant shepherd through my first rental experience in decades. read more

I submitted my application through their website as suggested on Zillow. I Submitted my confidential paper work, paid $50 for the application and never heard from anyone. Never again. Just paid $50 for nothing not even a courtesy phone call stating property has been rented. read more

I recently went to look at a condo in Novato. Thanked the agent for showing me the condo and continued my search elsewhere. I was hopeful. That's all; that's the yelp. read more

I worked with Steve purchasing my first home and I could not be happier with my choice of working with Westgate. He was extremely knowledgeable, kind, fair, informative, and supportive. I found him through recommendation through a friend and I will continue to recommend him to any one I know looking for an agent. He made the process seamless and always thoroughly explained anything I was curious about. When I say that he was responsive it is an understatement, he was always quick to respond with an answer or an update. Additionally his colleague Bridget assisted in the process when he was on vacation and she was wonderful to work with as well. read more

Steve was excellent in every way. Communication, promptness, caring & considerate in every circumstance. It was like he was holding my hand during the entire process. It couldn't have gone smoother. read more

I agree with the reviewer who said they don't care about prospective renters at all. No staff assigned to answer renters' questions about listed rental properties. Website and phone system redirects renters back to website, online application, or the single 30-minute showing for the property. So I completed the application, including scanning confidential financial documents. No feedback for weeks. Never called me to show me the property. Finally an email said they rented it. As a newcomer to Petaluma who is renting until I find a house to buy here, Westgate Real Estate gave an awful first impression. Good riddance. read more

Absolute nightmare to deal with during moveout and ridiculously unresponsive and unprofessional. Prospective renters should stay away. They don't seem to value renters at all anyway. Can't wait to be done with this process and hopefully I will not end up in litigation with them over my deposit. read more

Seemingly nice to talk too at first: but this rental company has done some very sketchy things while we rented from them. First, they increased our down deposit after we told them about our service animal, and said our last rental owners said we smoked... we don't smoke, never had. Anytime we would request something to be fixed, we would never hear from them. The fridge was leaking water when we first moved in, they never fixed it. the heaters were smoking and leaving a black residue on the walls, they told us to not light candles, we did, and it was still happening and never got fixed. When we moved in, the fridge still had food in it still, and the house was still dirty from the last tenant. When we left they took over $800 dollars from our deposit, for a cleaning fee, and damage to the counter tops that was done by the last tenant. We sent pictures and told them we hired a cleaning service but they told us "this matter is closed" and never responded. We are a gay interracial couple, and through all of this, they kept calling us roommates or friends, when it's obvious we were together. This company caters to white heteronormative couples and if you're anyone else, be sure they're going to try and steal all the money they can from you. After everything they tried threatening us with a "poor renters reference" if we used them as as rental history. Overall, do not rent from them if you respect yourself. read more

What a nice group of people to deal with. I had the pleasure of taking with Bridget. Bridget is very pleasant, articulate and has a communication skill level that makes you feel comfortable and she instills confidence when talking with her. She definitely has your best interest in mind. In general Westgate Real Estate stays with you throughout the renting process. All the information will be sent in the form you are most comfortable with: email, text, phone, in person.... ect. read more

We enjoyed a great experience with Westgate Real Estate and Property Management. Carolyn was a consummate professional with a great personal touch! We found our rental listing online via her expertly created video showing of the property while we were living 7 hours away. The application process was clear and thoughtful, and we were selected via the online process. Carolyn was kind enough to meet with our son so that we could get a "boots on the ground" closer view of the property. The 1.5 years that we lived at this quality property was seamless and Carolyn facilitated the communication process with our property owner on the rare occasion that we may have needed to do so. Our check out process was equally comfortable with reliable appointments, walk-through that we requested, and the full refund of our deposit. We highly recommend Carolyn and Westgate to anyone who seeks a well-suited, quality property with the assistance of a highly qualified professional. read more

We recently bought and sold a house using Westgate Real Estate. Bridget Lyons was our agent and we cannot say enough about how great she was with us through the entire process. On the selling side Bridget made sure we started getting ready several months in advance of listing the house. We lived in our house for 38 years so there was a lot to get done! Downsizing, wading through years of memories (and junk!) were made easier by Bridget's recommendations for selling, donating or saving. We got all our inspections ahead of time and Bridget gave us guidance on what was important to fix and what we should leave alone. She helped us navigate Covid issues and got our house sold in 10 days for full asking price. Pretty amazing given that we couldn't do any open houses or multiple showings. On the buying end of things Bridget was again wonderful. She showed us 38 houses and never complained!! Also all of this with Covid restrictions in place. She listened to our concerns and respected our wish list. We love our new home. Whenever things got stressful Bridget was there with encouragement and a wealth of experience. We couldn't have asked for a better realtor! read more

I had an excellent experience with Westgate. In the competitive market in Sonoma County, I've found it challenging to find an easy rental process but Carolyn made a terrific and generous effort to get us in the perfect rental. Even when we ended up passing on the rental, she was gracious, kind, and extended her help for future places. Also when my husband and I went in the office to correct a couple of mistakes we made on the application, the staff was warm, humorous, and friendly. I would definitely recommend Westgate to others looking for a place to live. Thank you for your help, Carolyn! read more

What a blessing it has been to work with Westgate Real Estate right off the bat! My husband and I are fairly newlyweds. We have lived in an apartment for the last year, but decided it was time to rent a house. We have a fur baby and that made the process feel impossible. Everywhere was "no pets" or "negotiable," which made us think we would not be an ideal candidate when others were applying without a dog. We were ready to give up when Keri called us and asked if we would be willing to live on the West side of Petaluma. "Absolutely!" was our response. Our entire goal while hunting for a house to rent was simply to stay in Petaluma, East side or West side. She invited us to a showing near downtown Petaluma and we found the next place we would get to call home for awhile! Since then our interactions with Westgate have been nothing but positive. Keri and Carolyn made it clear that they genuinely care about people through their thoughtfulness. My husband and I are so excited to move into our new home and feel assured that it will be a pleasant renting experience with Westgate Real Estate. I expect we'll be wanting to work with this team when it's time for my husband and I to buy a home. And in that case we'll have to leave another grand review. Thank you Keri and Carolyn!!!!! read more

We used the property management services of Westgate Real Estate for the past four years after we moved away from Petaluma but kept our house there as a rental. Carolyn Gavriloff was great to work with the entire time. She made the process easy for first-time landlords. Her services meant that we could be hands-off most of the time but she also kept us informed whenever needed and gave good advice. She is responsive, friendly, trustworthy and found us great tenants. Carolyn clearly has a knack for working with people, balancing the needs of tenants and landlords, and keeping everyone happy. I would highly recommend Westgate and Carolyn to anyone looking for a property manager. read more

Do not try to rent from this company unless you plan on exerting quite an abnormal amount of effort & time during the process. They had a rental, I applied and finding every option to question my application, they strung me along past the 1st of the month, for 3 weeks before finding so many issues with my application that I called them out.....and they denied me. I have perfect rental ref's, perfect personal ref's, make way more than enough and have good credit, never an eviction or bankruptcy & no pets. It was plain discrimination. Whether based on my disability (yes, I am (disabled) or race or creed. And as if that weren't bad enough I was informed that "Everyone in Petaluma that rents homes behaves in this way". What a terrible generalization to make. If you need to rent a home & don't have time for games and "the run-around", save yourself a lot by not wasting your time. read more

Westgate Property Management Company has been a blessing for me. Carolyn made this process so easy and I'm grateful for her advise to move to Petaluma. Westgate Property Management has been there for us, they are efficient and always kind. Anyone looking for a property management company I would not go any further because they are the best and only in my opinion. read more

Westgate Property Management has been a very good experience for myself and my entire family. We desperately needed to find a place to live due to a job transfer to the Petaluma area and with Carolyn's help, the entire process was a 100% positive experience. They have always been up front, honest and provide quick resolution when we have any minor request. They are the best property management in town. Highly recommend if anyone is looking to rent from a honest and reliable property management company in Petaluma. read more

I will not use a different agent when looking for rentals in the area. Carolyn has been incredible to work with. I have rented a few times from her now when I needed space in Petaluma and she has always been upfront, honest and came through with great solutions. read more

I have recently rented from Carolyn based on my sister's experience earlier this year. Carolyn is warm and friendly, extremely welcoming and worked quickly to process my application. The move in inspection, follow up on maintenance requests and attentiveness were all very professional, but most noteworthy is the friendly nature in which everything is handled. Carolyn feels like an old friend the moment you meet her. I'm very pleased to be one of her tenants and highly recommend Westgate. When it comes time for me to buy a home, I will certainly be using this company! read more

We have had great experiences with Carolyn finding tenants for our rentals. She is very thorough and meticulous in screening potential renters and is very careful to find just the right fit for our properties. We rely on Carolyn to do the advertising, screening and the entire process of getting new tenants into our properties. Couldn't ask for a more responsible person! We will continue to have Carolyn handle our rentals. Highly recommend! read more

I was really impressed with Westgate. I just rented a beautiful home through them. Carolyn worked well with me, was very responsive, and kept me updated each step of the way. It makes such a difference working with a great professional like Carolyn. I highly recommend this company. read more

We were moving from the Central Valley to Petaluma and stock for the area, as well as my timeline, were tight for getting into a place. I put in an application on a place sight unseen through Westgate and they were the first responsive and helpful place I dealt with in the area. Every other property management firm simply directed us to their website and wished us luck. Carolyn at Westgate took the time to actually view our application and reached out to us about our situation and went above and beyond in assisting us and making sure we a) found the right place for us and b) got in there on time. She has been responsive to my questions and concerns throughout this process and though I hope not to have to move again for a long (lonnngg) time, I would absolutely trust them again to get us into a place. read more

I haven't had good experiences with Reality companies in the past so a friend a recommended Westgate. So i did, applied for a rental home "i really wanted" i called and spoke to Caroline and i cant believe how thrown back i was from my phone experience with her. Just asking her questions, she made me feel like i was an inconvenience to her work day and that i was not important. Looking to buy in next year and i will definitely not be going through Westgate. I would suggest going through a Real Estate company that really cares about your needs, even if you just looking to rent. read more

Great company to work with both Carolyn and Bridget we're patient and extremely helpful with the entire process.

We worked with Steve Gavriloff when purchasing our new home. He helped us every step of the way. His knowledge of the Petaluma real estate market was invaluable in our journey to finding our home. We closed today and couldn't be happier. Thank you Steve! read more

I rented an adorable two bedroom home in Petaluma from Carolyn and Westgate Real Estate. The process to obtain the property was easy and quick. I visited an open house, submitted my application and was approved the next day. Carolyn was always responsive to my needs and made sure I was always comfortable in the property. When I put in my notice to vacate after purchasing a home, Carolyn was very accommodating in getting the final walk-through scheduled. If you are looking to rent or purchase in Petaluma I highly recommend working with Carolyn and Westgate Real Estate. read more

Bridget Lyons deserves the highest recommendation! I had a dream of opening a business and was struggling to find the right property. Then I met Bridget and she helped make the entire experience so much easier for me. Not only did she find a ton of great properties to compare, she helped me pick through the lease & find things that clearly were not in my favor, negotiate a fair price (and understand what's fair in this market) and most importantly advocate for my best interests. The real estate market here is so competitive, it seems the renter or buyer is often taken advantage of. Bridget's integrity around helping you finding the place you want AND make sure you are getting the price, terms, lease you deserve is PRICELESS. read more

Bridget exceeded our expectations in the sale of our Petaluma home. She is a true professional! I thought homes in this market just sell themselves but in fact there's so much more to selling a house than putting some photos up on the web. And she went above and beyond by helping us get rid of (donate) old furniture since many charities don't take beds and sofas. I can't imagine what we would have done within her! She made the process stress free!! read more

Bridget Lyons helped our family find our dream home! Not only is she an overall lovely person to be around, but she is on top of every single detail. It's rare to find someone with such wonderful people skills who also demonstrates expert technical abilities. Nothing got past her when it came to navigating through immense real estate paperwork. We won't be selling our home anytime soon, but when we do...we'll certainly be calling Bridget again! read more

I had a great experience with this company. Great customer service! Carolyn was friendly, responsive and helped us find the perfect rental! I would definitely recommend this real estate office to any prospective renters! read more

This review is so long overdue. I was referred to Steve Gavriloff many, many years ago by my brother when I was looking to purchase my first place. After showing me place after place, I ended up buying in Elk Grove, but several years later I was back in Sonoma County with my husband Miguel and we were ready to buy together. I could write a hundred paragraphs about Steve and his staff and how wonderful they are but the bottom line is, Steve is knowledgeable, accessible, friendly, honest, and trustworthy. We've purchased 2 homes and sold 1 home with Steve in the past 5 years. He walked us through a seemingly never ending short sale after being outbid 5 times in a overly hot and high priced market and was there every step of the way when we purchased a second home as a contingent buyer in a market that had slowed to a snails pace. His experience in Sonoma County, particularly where we ended up buying, was so valuable to us. Miguel and I never once hesitated to get Steve's advice and opinions on our situation and we knew that he gave 100% effort in everything he did for us. He also has a staff that is absolutely amazing to work with. If you want to buy or sell, Steve is the guy to see. We would never go anywhere else! read more

Steve did an awesome job selling our house. He is very professional and easy to work with. He makes the process of selling a house very painless and easy. I would highly recommend him as ones realtor! read more

I can't say enough about working with Steve at Westgate! We were looking for a home and Steve was patient, knowledgeable and incredibly helpful. Thanks to him we close next week on our first home! My wife and I will never use another agent when it comes to any future real estate needs. I would highly recommend Steve to anyone who needs an agent who is always willing to go the extra mile for his clients. read more

I had a wonderful experience having Carolyn Gavriloff of Westgate Real Estate find a tenant for my Petaluma rental. She was professional, responsible, dedicated, and knowledgeable about the local market. My questions were numerous and Carolyn always answered the same day, even on the weekend. I also found Carolyn to be a pleasure to work with, and I highly recommend her as a leasing agent. I am also having Westgate manage the rental, and my first impressions are extremely favorable. read more

Carolyn is awesome! She helped me rent my house out and is very informative and made the process very effortless on my end. I email her often for any questions I have and she always responds in a timely manner. She is highly recommended! read more

Our property in Petaluma is managed by Carolyn from Westgate Real estate. We loved Carolyn from the very beginning. She is kind, thoughtful, efficient and well prepared. Carolyn made the whole process very easy for us. We are not real estate investors and we were nervous about the thought of renting out our home for many years. Carolyn worked with us every step of the way right from doing an initial walk through to finding a wonderful tenant. She is very responsive with any concerns we have and is always on top of things. She has a personal relationship with her clients and does the right thing, which is such a rarity in these days when big corporations seem to be running everything. If you are looking for someone who is efficient, knowledgeable of the local market and is going to go through an indepth review process to get the right tenants, Carolyn is the one you are looking for .Highly recommend Carolyn from Westgate. read more