Terrible experience with the Manager Bernie... here is the story:
Muti week camping in the area and decided to get a shower. Paid for the shower and out of nowhere Bernie disrespectfully addresses the other passengers in my car by acussing them of taking showers without paying (was not happening - I was the only one taking a shower). Bernie went inside to make change for the $10 shower. When he came back, my passenger decided to address the misunderstanding by reassuring that only I was using the showers. Bernie immediately responded with "ok. Here is what we are going to do, I am going to go get your $20 and you can leave or I will call the cops and have you trespassed." Like what??? What caused that??? I pleaded with Bernie to just let me shower, but he refused and marched back into the office to get the $20. He returned and I very calmed explained that I did not understand why he was refusing service and his response... "because this is a business and I can" I explained that this does not make sense since I have already paid for the service and had nothing to do with whatever he was upset about. He eventually agreed to allow me to shower and then because we made a comment that we would be reviewing our experience, he than went back to denying service. Being done with this incompetence, I drove away from him and went into the shower facility. Upon exiting the shower building, the sheriff was there and informed me that I had been tresspassed from the property.
I go into such detail to hopefully educate the owner of this business that your manager, Bernie, has a lot customer service training needed. I have been in management of customer service related businesses most of my life. I would be appalled to know that one of my employees is treating people with such disrespect. In my opinion, Bernie should never have interactions with customers.
In conclusion, maybe Bernie was having a bad day??? I am inclined to think that he is just looking for a chance to fight. Shame on you Bernie... someone should teach you that customers are why you have a job and treating them with respect is the basics of taking care of customers. I will never be back (remember I am trespassed). I would strongly recommend heading just down the street to Mountain View RV Park and Campground. Word on the street is they are nice and volatile Bernie isn't there. read more