I have mixed feelings bout Northwest Energy Systems (NES). I used them 3 times, once to install a…read morewater heater (great experience; original review), a second time to repair a gas leak (things went terribly wrong), a third time to investigate this oily burnt foul smell in the kitchen (dissatisfied). PROS + Most of the people at NES are nice. Chris in Sales is professional and easy to work with. Dan, the own, went out of his way to make things right when my gas leak repair went REALLY bad. CONS - When I had a gas leak in the garage, this one technician misdiagnosed and replaced a gas pipe that was not leaking. A few hours after the technician left, I called them to ask to send the technician back as I was still smelling gas in the garage. The receptionist REFUSED to send him back because she did not believe I was still smelling gas. As it turned out, the technician had replaced a line that was not leaking. After spending several hours, the technician finally located where it's really leaking. Unfortunately, this is not the end of my ordeal. They put a temporary hookup so that I can at least use the water heater before they can fix the leak on a later day. Then, the temporary hookup leaked! It was after hours, but I called NES and left a message for the on-call person. I ended up having to call the Cascade Natural Gas emergency line as I did not receive a call back, and Cascade Natural Gas shut off my main gas line. Because of the misdiagnosis and the failure to respond to my after-hour request, Dan, the owner, gave me his personal cell number in case I have difficulty reaching them. - The same technician was sent to my house a couple days ago when I requested to investigate the foul smell I noticed in the kitchen. Ok, the previous time, he was reluctant to investigate the issue any further as he thought he had fixed the leak. This time as well, he was reluctant to do anything. First thing he said was "I don't know what to tell you." So, I asked him to at least check for a gas leak. 10 minutes later he left, and I received a bill for $92.40 ($85 trip charge plus tax). As I requested a service call, I did pay (the entire bill), but I expressed to the office my concerns about this technician's unwillingness to help me TWICE. I am not even calling this technician incompetent, but it's a waste of money at least if he's not willing to help his customers. The office promised me to send someone else in the future. It is my Yelp review policy not to name names to avoid "public shaming." However, if you're considering to hire NES and want to know which technician I'm talking about, please PM me. I can share the information in private. ************************************************************ If you found my review helpful, don't forget to hit "useful" and/or "cool"! It helps other Yelpers. If you liked my review, follow me on Yelp or send me a friending request. Stay safe and healthy and keep Yelping!

I have had great experiences with this company. They have been helpful and friendly. Big shout out…read moreto Mindy and Dan for doing everything so safely during the pandemic. Also very much appreciated that I actually had a scheduled time and a call alerting me to arrival.

I have a free standing gas fireplace that i do not believe had been cleaned in a decade.. or ever!…read moreCody spent hours cleaning and servicing it. He was concerned about a large amount of carbon soot.. the next week, he brought his boss back for another visit to check out the unit for safety. They added a little more sealant. And gave me the the ALL CLEAR. Their commitment to service and safety as well as multiple trips? A M A Z I N G! I highly recommend!

These guys are great...James was running a bit late and texted...he and his partner left the place…read morespotless. Our chimney was fairly new, about 6 years old. James gave a good recap and said given our usage, we didn't need service for 5 more years! Who says that? Honest trades do....! Recommend!!

We wanted what we call a hot tub and the industry calls a "spa," did a ton of reading up and…read morebrowser shopping online, and stopped in to a few brick & mortar retailers. We found what we wanted and were offered a good deal at Innovations, with the kind and knowledgeable help of Breanna, who also took time to orient us to what we'd need to do to maintain the Nordic tub we bought. We handled transport and installation ourselves since we live outside the shop's service area, but the experience overall was pretty ideal for us..

Really disappointing customer service. Submitted a form on their website for inquiry and never…read moreheard anything back. After several weeks went in person to the showroom and asked a lot of questions about an electric fireplace insert. Was told it didn't pull much power and you "just plug it in." Then when the unit arrived and we plugged it in and it didn't work we were told we needed a dedicated 15 amp circuit and that "most customers do their research before coming to us." What is the point of shopping local and having salespeople if I have to do all of my own research? Also, they NEVER mentioned that the unit was not refundable. Very expensive mistake - just buy off Amazon or try Barron where at least the customer service is good.

I helped build my folks house in Bellingham. Barron was one of the sub contractors. They installed…read morethe gas piping (Furnace, Stove, fireplace), the AC/Furnace. And a mini split for the master Bed. A year later the crawl space flooded and all the ducting needed to be replaced. Barron was prompt and took care of my folks. Barron backs up its work, and is worth a few extra bucks. They definitely want lifelong customers.

I've been with Barron Heating for 11 years. I called about my Silver plan to find out that they…read morecanceled my contract. No notice or reason why. I had have service 2 was ago, nothing said then. I was told my fireplace had to be replaced and they would get back to me, still nothing. I called Craft Stove, they were here in 3 days and told me it's fixable and part ordered. Do not use Barron heating, they don't care about there customers.

When you buy a former hoarders property you know there will be problems that need fixing. With our…read more'new' home, we inherited an old furnace that had a slow but steady gas leak, that periodically refused to heat and basically guzzled a full 250 gallon propane tank every month just coughing out cold air. It was costing us $500 a month, for nothing. Having just bought the home, we were cash poor. We are not made of money. I contacted five local companies for help. Paying $160 an hour plus a call out fee for a dying furnace seemed a waste of money to us, but it's what others wanted to charge us before they would even come out and look at it. We were concerned that they would spend two minutes looking at the furnace, pronounce it dying, which we already knew, take the money and leave. That's not service. Colin, of Clean Air Heating & Cooling was different, he offered to come out and take a look and take it from there. We were so relieved. He duly made an appointment, and turned up when he said he would. Here was a technician who actually arrived on the day, and time that they said they would. I was already impressed. Punctuality is important. Time is money, if you take a day off work for an appointment, you can't wait in all day for nothing. He checked it thoroughly and gave us various options. To repair it, (and he outlined the probable costs) or to replace it. He made sense. With such an old furnace, with total long term neglect we would be throwing even more money away. Did they even do parts for it? He went through everything thoroughly. What did we want? What was our budget? What was important to us? Did we have allergies? When were we thinking of doing the project? Did we need help with financing? Did we need a payment plan? We were most surprised at the reasonable cost that he quoted that we signed on the day. We agreed when the project would start and I couldn't wait! One thing that I need to add here, it's all very well having a new furnace installed, but if your duct system is leaking, and/or dirty the benefits of the heating provided will be lost, through the vents. I hadn't even thought of that. Luckily Colin had. More sense. We arranged for that to be done by them too. (See my separate review for that). The old furnace was removed in what seemed like minutes. They were safety conscious, thorough and efficient. I was impressed. They obviously know what they are doing. Next came the installation. Because of the former owners DIY installation of the old furnace, David and Isiah had to work extra hard and fix all those problems first before fitting the shiny new furnace. We hovered in the background, fascinated by all the work being done. They worked well as a team. Installing the furnace was not easy, but they managed it. We were excited to see it progress. Much testing and double checking later they fired it up. Wow. The 95% efficient furnace quietly purred into life, and before we knew it we were all sweltering and hot. My husband and I smiled at each other. Just wow, we were so glad that we chose this company! As David checked all the vents for the temperature, I mentally vowed to turn the heating thermostat down. We are delighted with the work done. The furnace is quiet, completely efficient. The house is warm. No more propane wasted. We can already imagine the savings to our heating bill! We are now fully ready for winter 2021. The work was completed on time. They were polite, friendly, informative to the work being done. They cleaned up before they left. All in all, we cannot recommend them highly enough. Everyone at this company goes above and beyond to ensure the job is done. They are reliable and complete professionals. Our next project is a new Tankless Water heater. We WILL be using them for this project as well. (Review to come when the job is done). See pictures attached.

Not a customer, but a neighbor of a customer. There was no reason why their van had to be parked on…read morethe sidewalk, but it was. This sidewalk connects two sections of a heavily-used recreational trail, but because it was parked on the sidewalk, people had to walk into the street to get around it. Lots of elders in this neighborhood use that sidewalk for their exercise. There isn't a sidewalk on the other side of the street that people can use instead. I contacted the company via FB to let them know, but got no response. I'd waited an hour before posting here hoping that my FB message would prompt them to move it. Didn't happen. It was parked there for at least an hour before I went to FB. I know who I WON'T be calling for HVAC services. Rude, y'all.

I would highly recommend. Seth did a great job on our chimney rebuild. He explained each step and…read morewhy it was done. He is very knowledgeable, does great work and his price was very reasonable

We called Seth in early Jan.2021 to fix a leaking chimney that roofers had given up on, claiming it…read morewas a masonry issue.He understood the problem over the phone but said he would not be able to fit us in until mid February. He said he would call back at that point to schedule an inspection. While we waited, rain periodically leaked through the ceiling. In the third or fourth week of Feb., not having heard from him, we called and left two messages three days apart without response. We left an email message and it's now been three days without any contact. Seth is obviously very busy, but if he can't bother to communicate and wastes your precious time better spent finding someone who's actually willing to show up, why bother in the first place?

Joseph and Liam did a great job at my home! I'll be calling them anytime I need help!read more

Thank you Ruben! He was very professional and helpful - installed the ev charger and load…read moremanagement system for us - well done and would highly recommend them!

CM Heating did an excellent job from the first person who came put and talked us through our new…read moreHVAC systems options to the installers and most recently, Tobin, who came out and inspected a potential problem I reported and provided a ton of great information so we can optimize efficiency and longevity of our systems. Everyone has been really great to work with. May 2024 - I finally scheduled our annual maintenance. They sent James out. He was fantastic. A wealth of knowledge, polite and professional. I signed up for the annual maintenance plan to save money. He made good recommendations based on my needs and concerns of my allergies. Much appreciated! 2026 update - our heat pump stopped working and needed replacement parts. I paid for them to send a tech to diagnose it and they followed through with the work which is under the 10-year warranty. Tech, Hagen was very nice and professional and made sure to answer all of my questions. Kudos to the office staff, Brittny, Erin and everyone who took my calls while I was eagerly waiting for parts & repair. They treated me very kindly and proactively communicated each step of the way. I hope that this fix lasts a long time, or at least until we upgrade to a newer, more environmentally friendly unit.

The salesman from CM Heating came out to quote a new heat pump and furnace. That same night, our…read morefurnace stopped working completely. I had to call them five times before they finally sent someone. Turns out the salesman hadn't secured the door properly, so the safety switch never engaged -- a super easy fix. We had a cold night with small kids in the house and they showed zero urgency fixing a problem they caused. Their quote was also the highest I got. I don't blame the salesman for the mistake, but the company doesn't stand behind their work at all. I'd never use them again and wouldn't recommend them to anyone.

I called back as they requested and got into a very, to me, strange conversation with the owner (?)…read morewho would not move forward unless I gave them my budget. I gave my best answer ($30-$50 per SF) but that was not satisfactory to them. Perhaps they have all the work they can handle or this was just not the right project for them? Would have been nice to know. Their work may be amazing but that conversation was a no go for me.

With respect to high quality landscape/hardscape design and implementation you "get what you pay…read morefor".... After a major large project for our new house, four years ago, I recently contacted Russ(the owner) and Tate from Borrowed Ground for a smaller project, and they were extremely responsive and once again, their high-quality work exceeded expectations. In this day and age when much in the construction business is purely transactional, Russ and BG staff help create a bit of Eden at a persons home with artistry and great communication skills.