We originally booked the appointment because a single bedroom vent was blowing cool air. Not only did the technician fail to fix this, but his work resulted in the entire heating system becoming non-functional.
Most distressingly, the technician left the premises without informing us that he had disabled our climate control. We have a one-year-old baby in the home, and we were left in the middle of winter with no heat and no warning. This level of negligence and lack of professional care is unacceptable.
Despite an email sent two weeks ago requesting a refund, I have received zero response. I am now proceeding with a credit card chargeback and a formal report to the Better Business Bureau.
Please think twice before hiring this company, especially if you have a family that relies on a functional home environment." read more