On Thursday, Sept. 3, 2026, I visited Epicure with a friend who was in an electric wheel chair…read more
Firstly, I commend the Epicure ownership for installing a hand sensory door opener to facilitate customers with special needs. It is drastically lacking around Toronto in general.
My serious concerns with the hand sensory door opener, is with the time lapse of the door opening. As my friend was entering Epicure in his electric wheelchair, the door began closing on him as he was only halfway into Epicure. I quickly noticed the door closing on him and rushed to the door to swipe my hand on the sensor to keep the door open until he fully entered. Very shortly after, a senior woman with a walker began entering, and the exact same thing happened to her. It jolted her and she looked unstable from the door closing on her and her walker.
It is clearly obvious that the timing on the sensory door opening needs to be adjusted to allow more time for customers with special needs, to be able to enter Epicure "safely" and with dignity.
I am respectfully voicing my concerns today, because of the manner in which the owner addressed my concerns above.
I spoke with the owner, who identified herself as such, then and there, about the above incidents.
Her immediate response to me was, " Well, I don't know how to fix it ". I responded, " Can you please contact the company who installed the hand sensory opener ? " The owner responded, " Oh they are long gone, so just tell your friend to hold the door open as he enters ". I thought to myself, " He is in an electric wheelchair ! Whats wrong with her response ?? There were zero apologies, zero smiles from her, zero greetings. I was not rude to her in addressing the situation.
It was very obvious by the look on the owner's face, that she was annoyed by my safety concerns for all customers with special needs, entering Epicure.
I feel that, being the owner of Epicure, her first and foremost response, should have been true concern for the safety of her customers. I unfortunately detected zero concern whatsoever.
Wow ! Is this how customers should be treated ?? Not in my world.
I foresee the possibility of a tragic injury happening because of the lack of concern by the owner of Epicure. Is this what a successful business should reflect ? Profits over safety for its customers ?
I personally like Epicure, the neighbourhood go to establishment, but I now wonder whether my choice of a decent neighbourhood establishment has been totally altered by the owner's total disregard for safety concerns and her customer base.
I would very much appreciate hearing from other Epicure customers on how they feel about the above situation. Again, I very much like going to Epicure.
Thank you.