I needed assistance and decided to call this business at 18666660203. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I called this business at 1-888-738-0699. for assistance. The response time was reasonable, and the…read morefirst representative tried their best to help. I was transferred once, but the second representative handled my issue more effectively and provided the correct information. It wasn't perfect, but overall, it was a workable experience. I'm leaving this review to share my personal experience.

I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18885510145. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Great service on a late night flight from Houston/IAH to Taipei en route to Singapore on the Hello…read moreKitty jumbo jet. Although our flight left late from Houston and then sat on the runway waiting for a gate after landing in Taipei, the crew was so good about communications. I have never been on a flight where they have already rebooked you on another connecting flight, assigned seats and have a table set up to exchange the tickets for the flight that you missed with your new tickets printed as you exit the gate. So efficient. The flight itself was good as well. Seats were comfy. Bathrooms were clean. Flight attendants were so sweet. So nice chatting with them as they shared tips about what to do in Asia. I would definitely consider flying with EVA Air again if given the chance...especially if it is on the Hello Kitty plane. So cute!

The in person check process I was simple. However, the app needs some serious attention it kept…read morecrashing. I had to call customer service to bid for an upgrade. Onboard service was professional and the food was beautiful and tasty.

AA was pleasant and walked this old guy thru the process of ticketing and luggage. Couldn't have…read moreasked for more.

Alrighty. Where to begin with this terrible Airlines. Well first my family was heading to Maui, we…read moreleft from Phoenix, so that's about a 6 1/2 hour flight. During the entire time on the plane. We were only offered drinks one time. If you asked for something the workers looked at you like you were this awful person and would take an hour just to to bring you the drink. Then the plane wasn't the same one they show on their website where you can choose settings and my little cousin who is 5 was seated in the back of the plane while the rest of the family was in the front we told them and they said that because it was a different plane we would have to wait and see if we could switch him. Again he is 5 years old. He can not sit by himself on the plane. We also paid for extra leg room because my uncle is almost 7 feet tall. We never got that extra leg room. We spoke to them about that too and all they said was okay. They never apologized for anything they never offered to fix it. Then on the way home my family was heading from Dallas to Houston, we got to the Dallas airport and went to the terminal that was said on the screen. About 10 minutes from when our flight was suppose to leave the screen above the read Monterrey Mexico. So we ran up the workers and asked what terminal we were suppose to go to, she said she didn't know because she was suppose to be on the Houston flight as well and wasn't told anything. We then proceed to ask another woman who looks it up. Once we reached the correct terminal with 2 minutes to spare we look and there's no plane in sight of the terminal. A man then informs everyone that the plane needed a little maintenance done then it would be ready and it would take no longer than 10 minutes. Well in what was suppose to be 10 minutes I got a nice hour long nap. Went to Starbucks for 30 minutes and then went for a nice walk through the airport. That "10" minutes turned into a 2 and a half hour wait. They never once apologized for the inconvenience either. Honestly I wish I could give them a lower score than 1 star because that's how bad they treated us and how bad the whole situation was. So yeah, let's just say I'll never fly American again.

I called this business at 1-888-738-0699. for assistance. The response time was reasonable, and the…read morefirst representative tried their best to help. I was transferred once, but the second representative handled my issue more effectively and provided the correct information. It wasn't perfect, but overall, it was a workable experience. I'm leaving this review to share my personal experience.

I called this business at 1-888-738-0699. for assistance. The response time was reasonable, and the…read morefirst representative tried their best to help. I was transferred once, but the second representative handled my issue more effectively and provided the correct information. It wasn't perfect, but overall, it was a workable experience. I'm leaving this review to share my personal experience.

I needed assistance and decided to call this business at 18885596919. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Worst airline ever! Business class is better Dubai to London…read moreHeathrow 7h flight and service was DUMB My ****ing seat was full of crumbs and uncomfortable. Never flying with this airline again entertainment wasn't working EMIRATES SUCKS!

The 5 star is NOT for the airline but it is for a supervisor in IAH that want above and beyond to…read moreget me on standby after my flight was canceled. Thanks to Taylor C. I was able to see my 5 yr old son this am and keep my word. He had been crying because i have been away for work for months and i promised id see him this am.

I needed assistance and decided to call this business at 18556575135. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Chicago to Houston flight, terrible, terrible wheelchair service in Chicago. We arrived at 3:30 am…read morefor a flight leaving at 5:20 am. Everything was going well. An agent helped us with our luggage because there is a weight limit of 40 pounds not 50 like other airlines. I was bringing back luggage I had intended to keep in Chicago but things changed. She helped us with tagging and getting us through the process through our phone to avoid the $25 agent fee. When it came time for my friend to get a wheelchair, we waited an hour and were told to get walking because we would miss our flight. My friend is 73 years old with spinal stenosis. We had to rush to get through security which took forever for her since she wasn't in a wheelchair and I have TSA pre check. She told me she was almost in tears because she didn't know where I was. Needless to say we barely made it to the gate on the other side of the airport where everyone had already started to board. As far as flying everything was great and we got in to Houston early. I would give 5 stars but because of the wheelchair fiasco I won't.

Terrible from start to finish!!! Customer service is the…read moreworst!!! Extra fees for everything... Will never fly frontier again!!! It's not cheaper... I could have went on Delta and had a nice experience and paid less when all said and done.. They don't deserve any Star rating!!!

Flew into this airport today for the very first time. The experience of being flown with the plane…read morewas cool. However, the airport at hobby location seemed pretty small and did not have many snack/drink options. Also there is no shuttle service or transport to the hobby rental car location available you would need to use uber/lyft or a personal driver or your own transportation system.

From the valet, to the check in, to the flight, to the deboarding, it was all 5 star! I highly…read morerecommend this awesome airline. Everything was a breeze!

After being BLOWN AWAY by Delta (5-star) on our trip from IAH to ROC, we had American Airlines on…read moreour return trip (2-star). My main "put off" was the old, dirty, worn, "ridden hard and put away wet" planes that we had... especially he ROC to CLT flight. I used the restroom and couldn't believe how gross it was. Parts of the trim were peeling off, just looked overly used and icky. American's planes were like night and day from the crisp, new and flashy Delta planes we had on our flights to Rochester. Then there's the technology or lack there of. Delta had fancy touch screens in each headrest allowing you to watch movies, play games, etc. American Airlines did have free entertainment that you had to access through your phone/tablet but there was an issue with trying to get it. On our last flight, the guy sitting next to me helped me get to the entertainment but after that, HE kept getting kicked off his. He kept trying the entire flight and got so frustrated, he quit trying. (I felt bad bc he helped me and I was able to watch a movie and there he was, struggling the whole time.) I got kicked off once but was able to get back on but it was still annoying. Never had issues with Delta. AA had fold out phone/tablet holders and usb charging ports on our second flight. Meh. No refreshments. Wow. I know airlines are getting stingier and stingier but holy moly! When waiting at the gate in Rochester, the gate attendant states over the loud speaker that they will not be serving any snacks/drinks on the flight and that if you wanted something, you needed to get it in the terminal to bring on the plane!! Whoa! The second flight did offer pretzels and a drink but honestly it was super off-putting to not offer anything on that first flight. I wasn't able to get e-tickets to have on my phone so we didn't have to worry about paper tickets. When I checked myself and my 4 year-old in the day prior, it offered digital tickets if you put in your email. So I put in my email for both me and my son... oh, they can't send them to the same email. So apparently, a 4 year-old needs their own email account to be able to get an e-ticket. SO STRANGE!!! Saw that there was an offer for airline credit in you give up your seat. Was tempting BUT I wasn't wanting to fly with them again anyways and we just wanted to get home. Flight attendants weren't overly friendly but they weren't terrible either. Checked bag cost us $30. All in all, American Airlines was completely different than our Delta experience. I won't seek out AA. We WILL be flying Delta again!!

I needed assistance and decided to call this business at 18556575135. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.