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    westelm

    1.9 (63 reviews)
    Closed 10:00 am - 7:00 pm

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    Part of our new couch

    DO NOT BUY FROM WEST ELM!Ordered a couch with custom fabric in June. Couch was just under $4k. We were told the lead time was 3-4 months. In early October we let our daughter in Oregon take our couches. On October 15th our delivery was confirmed for the 17th. On October 16th we received an email that our order was cancelled "due to inventory issues". I don't understand inventory issues on a custom build. We were given a new delivery date of 1/12. My wife was willing to wait because she really liked this couch. The January delivery date did not happen. On February 6th, we received an e-mail that delivery is scheduled for the 11th. On the 9th we receive an email that the delivery on the 10th will be a partial delivery due to another "inventory issue" on a custom item. I immediately call West Elm and after 45 minutes on the phone they confirm that the entire couch will be delivered the next day. The 10th comes and half of the couch is missing. Today I receive a voice mail that the missing part will be delivered at the end of May. Literally two weeks less than a year after this was ordered. What is West Elm's response? Sorry for the inconvenience, do you want to return for a full credit. The total lack of organization, effort and care for the customer is unacceptable. Again, this was a $4k couch not something you pick up for $700 at IKEA.

    Cheryl M.

    Stopped by to pick up an on-line order...I placed the order and received an email stating it would be ready in about 3 hours...being impatient my friend and I headed to the store about 1.5 hours in...went to the store and it was packed! Exact reason why I dislike shopping! Walked upstairs and crowd not too bad...asked the salesperson, Annette about an online order and did mention I hadn't received the confirmation email for pickup...she was honest and said 'hmm I'm not sure' and checked the system...sure enough it noted the status as: 'Procuring Order'... Annette could've had me wait (like a lazy worker) but she was helpful and a true professional...after she mentioned she'll look for the item, people were hovering the counter for assistance. She was able to assist a couple of customers before heading down to locate my Ceramic Llama Planter (hey, it's cute!)...5 minutes she was back upstairs looking for me...yay! With the long line downstairs I was quickly out of the store in 15 minutes! Thanks to Annette for making this a great shopping experience!

    Sign that pretends that the store has "design services"

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    Really great selection of furniture in a big, airy space. They were very helpful loading our table into our car.

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    4 years ago

    Had a great experience ordering a dining table from here delivery took about one week and arrived the exact day it was promised.

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    Page 2 of 2

    Ask the Community - westelm

    Review Highlights - westelm

    5-star customer service from Sabrina for helping me with a phone order for a rug from the Palm Springs area.

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    World Market

    World Market

    4.1(77 reviews)
    2.0 mi
    $$

    I've been coming to World Market for over a decade and my home shows it. From dishes to rugs to…read morefurniture, this store holds my heart. Everything they offer is quality. Sure, IKEA is IKEA, but when you buy furniture from World Market it's guaranteed to last. Not only is everything quality, but you can find things at this store that you can't find darn near anyplace else. Aside from home goods, they have a huge selection of global food and drinks, including one of the most diverse candy sections around. After coming here for so long you'd think I know everything about this store, but a few weeks ago I learned something new and really valuable. Every department has a clearance section!!! YES!!!! Every department! There's clearance for candles, body wash, men's fragrances, kitchen wares, food and drink, furniture, everything! They also mark down anything from a recent holiday, up to 90% off!! Come on, in this economy who doesn't love a deal? If you can't find one of the clearance sections, just ask someone. All of the employees are so nice and helpful. My favorite clearance areas are the 33% and 55% off food racks located at the back of the store. They are loaded with yummy food - like salami, pasta, gnocchi, baked goods, sodas, coffee, tea, chips, candy - and everything is heavily discounted. A lot of the items have been discontinued, so this is the last chance to buy them. It's the first place I head when I walk in. I've left before with a full grocery bag for less than $8. The next time you find yourself in or near Bridgepoint Shopping Center...GO! Make sure to seek out all of the discounted items. You won't regret it!

    Came by the store on black friday in the early afternoon, and was glad to find the floor and…read moreshelves well stocked with interesting items as typically offered on a regular day (chic furniture, rugs, kitchenware, snacks, candies, wine and beer from around the world). But they also had an abundance of holiday themed merchandise for sale, and aisles full of toys and products dedicated to Wicked, Hello Kitty, Harry Potter, and more. In fact I picked up some unique Harry Potter gifts for the nieces and nephews, along with my favorite irish potato chips, of course--keogh's truffle and butter flavor. There was hardly a line at the checkout counter and ample employees providing fast and friendly service. I even got a complimentary holiday tote for being a rewards member. That came in handy for carrying all the goodies I got.

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    World Market
    World Market
    World Market

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    The Container Store

    The Container Store

    4.1(12 reviews)
    2.0 mi
    Certified professionals
    Consultations available

    Couple of months ago, I ordered a custom shelf project scheduled for my mom's sewing/art room. On…read morethe day of installation, the installer informed me that the measurements were incorrect and dropped off all the shelving parts into the room, taking up the entire space and making the room unusable. We were told they would communicate with our project manager to get the correct parts. It's been a week now, and I still haven't received any ETA or update on when the new parts will be delivered. I've been told by our project manager that her manager will be reaching out to me with an update days ago, and have not heard from him/her. The lack of communication and clarity is very frustrating. Strongly advise against their custom shelving unless you have flexibility to have the room unavailable if measurements are inaccurate. I will say the store manager, April, has been very nice to work with and have no problems with the store overall, but it seems the custom shelving is a completely different department and have had no luck communicating with that department.

    The Container Store finally makes its way to San Mateo! Located in the Bridgepoint Shopping Center…read morewith easy pickup parking spots right in front of the store. The shop is extremely spacious and loaded up with plenty of organization options for almost every project you have in mind. I was able to order a set of Elfa shelves from their website and pick it up the same day in less than an hour. The order was packed nicely and ready to go as soon as I arrived. Couldn't have asked for a smoother and quicker transaction! I love having this store just minutes away and no longer having to drive all the way to the Palo Alto location for in-store pickups. Really glad they opened a second spot in the Peninsula.

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    The Container Store
    The Container Store
    The Container Store

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    Bay Home and Linens - Entering Bay Linens, little surprises await!

    Bay Home and Linens

    4.7(41 reviews)
    2.1 mi
    $$

    BAY HOME AND LINENS on B Street in San Mateo is small store of home decor, linens, tableware,…read moreselect wool, cashmere and alpaca sweaters and accessories, tucked away in a block across from the now closed Draegers. Greeted and warmly welcomed in by Lina. I happily and luckily browsed during one of their sales. I sat lucky because oohing and aaahing over their cashmere and alpaca sweaters and cardigans, my eyes felt to a table piled high with soft cashmere scarves! I immediately picked it up and couldn't believe the plushness and softness of the scarf! This scarf could easily run $600+, at Neiman Marcus, or more, if it was from Loro Piana. Definitely going home with me! I also saw a Pendleton sweater, appropriate for the cold weather. Lina said they also carry the famous Pendleton wool blankets but they had not arrived as yet. I'll look forward to the Pendleton blankets. Among the small selection of mostly Japanese tableware I spied a blue & white square porcelain jar that seemed to be missing a top. I kept going back to it and finally added that to my purchases. It kept calling to me. It could be used as a writing instrument or brush holder, or Even as a small vase yo fill with some bright posies to brighten a tabletop or desk. BHL also had a nice selection of plush, thick, warm bathrobes, along side the select bed linens. This store is a place where you might find an interesting and eclectic piece to complete your bedroom, table top or living space. Perhaps completing the tableau. I will definitely make BAY HOME AND LINENS a regular stop to check out their near, little treasures. See there!

    All on sale earrings 20-30$ some more. Rings all on sale. All items on sale and many from local…read moreartists. Lovely worker at the front desk shared stories about the items. We bought a gorgeous flower necklace under 30$

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    Bay Home and Linens - Clothing

    Clothing

    Bay Home and Linens - Gorgeous flower necklace bought

    Gorgeous flower necklace bought

    Bay Home and Linens - Blankets and bedding

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    Blankets and bedding

    Scandinavian Designs - The couch is great for our living room.

    Scandinavian Designs

    4.1(291 reviews)
    2.2 mi
    $$

    I visited Scandinavian Designs on Black Friday to look for furniture for my new home. The sales…read moreassociate who helped me when I first moved in back in 2014 had retired, but I was fortunate to meet MaryAnn this time around. She was incredibly helpful in guiding me through pieces that fit my style and needs. She understood that I wanted great-looking furniture while also being mindful of my budget. She walked me through the available promotions, including how I could receive 50% credit toward future purchases in 2026 when buying a mattress--something I wouldn't have known about otherwise. Her communication was thorough, and she went above and beyond by helping me secure a refund from another mattress brand I decided not to go with. When my furniture arrived, she even called to make sure the delivery was flawless and that everything met my expectations. This level of attentiveness and proactive communication was far beyond what I expected. Because of MaryAnn's outstanding service, I'll definitely remain loyal to Scandinavian Designs. Highly recommend!

    I ordered two identical dressers - chests online. They offered a discount and everything went…read moresmoothly and also to picking up the dressers at the San Mateo location. The pick went smoothly and I received good help getting them loaded. But these were knock down pieces and they needed to be assembled. I had a lot of problems, and did not succeed, in getting them aligned properly and looking correctly. Yes, they work, but the assembly came up a little short.

    Photos
    Scandinavian Designs - It's all lumpy and wrinkles

    It's all lumpy and wrinkles

    Scandinavian Designs - Choosing between the Medium and the Medium Hybrid Tempur-Pedic beds

    Choosing between the Medium and the Medium Hybrid Tempur-Pedic beds

    Scandinavian Designs - Testing out the Tempur-Pedic beds

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    Testing out the Tempur-Pedic beds

    Kanika Design - Los Altos hill home remodel and kitchen remodel

    Kanika Design

    4.9(70 reviews)
    0.3 mi
    18 years in business
    Boutique

    I had the opportunity to work with Kanika Design as their contractor. I have a wonderful experience…read morewith them. I love the way they work. They are super clean and dedicated so much time at the job side. I recommended them 100%. You cannot go wrong with them.

    I'll be honest-we were pretty overwhelmed at the thought of doing a full makeover for our home. We…read moreknew we wanted a total makeover for our place, but trying to find a team that actually handles the 'boots on the ground' construction side and the high-end design is way harder than it looks. After talking to a few different firms, Kanika Design just felt like the right fit. Kanika really listened to what we wanted. I've always been a bit nervous about using bold colors, but she pushed us (in a good way!) for a deeper color palette in the main living areas. It looks incredible. Kanika found us so many unique, high-quality furniture pieces that you just won't find at a big-box store. The biggest thing for us was logistics. Once the design process completed, their team handled everything - architectural, permit headache, and construction. Anyone who has done a remodel knows things never go 100% perfectly, but whenever an issue popped up, they were on top of it immediately. They kept the contractors moving and kept us updated on the budget and what was happening next. It's a relief to finally be done after 2 years and have a home that feels like us but way better. I can't recommend Kanika and her team enough. We're still obsessed with how everything turned out.

    Photos
    Kanika Design - Living room remodel - Kanika Design, Residential Interior Designers provided interior design and remodeling services for this project.

    Living room remodel - Kanika Design, Residential Interior Designers provided interior design and remodeling services for this project.

    Kanika Design - Artsy Living space - Kanika Design, Interior Decorators & Designers provided residential interior design services for this project.

    Artsy Living space - Kanika Design, Interior Decorators & Designers provided residential interior design services for this project.

    Kanika Design - Furnishing and decor for living space

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    Furnishing and decor for living space

    Floor & Decor - Interior

    Floor & Decor

    4.4(432 reviews)
    5.4 mi
    $$

    Hello Everyone! I don't usually take time to do these reviews but I felt compelled to warn all of…read moreyou against doing business with this establishment. Last year we bought hardwood floor from them for our Kitchen--A couple of weeks ago an Appliance Repair Guy scratched our floor and I wanted to see if we could repair the floor instead of changing the whole thing--I called Carlos there and he was very nice and said our floor was discontinued but he had a couple of boxes that we could come get them--He said that since our floor was a year old the boards might not match if that was the case he would return them for us--We went to the store and they loaded the boxes in my car. The boxes were very old and not in good shape and were slightly opened on the ends of the boxes--We unloaded them and waited for the contractor--When the contractor arrived of course he pulled one board out of each box to make sure there were no stains on the Maple Wood--Once they pulled these couple boards out it was discovered that they were severely damaged and the color of these the boards in these boxes were different than what I have on my floor--I immediately texted Carlos and he texted me to bring the 2 boxes back for a full refund--I still have the text message on my phone---He was very nice and said no problem. When I arrived at the store, the employee at the Counter was extremely rude and immediately started talking down to me as if I was a student in her classroom--I nicely explained the issue and showed her the text message from Carlos and she started talking to me down again and said well I am not taking them back! I was flabbergasted! I have never seen any retailer act like this! Home Depot, Lowe's, etc would never act like this--She brought our her Manager Quinn and she told him to back her up even though she was wrong and of course, that is exactly what he did---They made no attempt to resolve this or make me feel good as a customer who put my trust in them as a customer---Didn't even offer a store credit--Just kept lecturing me how he would lose money!!! Especially after I had spent thousands of dollars with them last year! On top of it! They kept the Merchandise and made no attempt to give it back to us before we left the store!! Now, it will have to go to the Credit Card as a dispute but can you guys believe all this for a lousy $300?? How petty they were/are! I will never go back to these guys and I wanted to give all of you a heads-up!

    Floor and Decor is your best friend for home remodeling. Shopping at here is a great experience -…read morefeels spacious, big selection, well organized & uncluttered, friendly staff that are eager to help. A hugely better experience compared to big box stores where it's hard to find help, aisles feel cluttered, and the process is tedious. We've been to this Burlingame location a bunch of times over the past couple years, taken and returned a bunch of samples, and purchased flooring and tile. Lots of affordable options and styles. Conveniently off 101 and efficient to shop here, which we are thankful for as remodeling is usually time-intensive.

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    Floor & Decor - Interior

    Interior

    Floor & Decor - Interior

    Interior

    Floor & Decor - Interior

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    Interior

    Apartment 46 For The Home - Apartment 46, For The Home

    Apartment 46 For The Home

    4.8(25 reviews)
    2.3 mi

    This place is awesome! A great boutique full of great things for the home and other surprises…read more Fabulous custom made flower arangements and planters...among MANY other things. You HAVE to check it out - things are ALWAYS changing and there is always something new. Candles, Cards, Gifts, everything you can think of. Such a beautiful store. Hours: W, T, Sat 12 - 7pm, Sun 12 - 6pm other days by appt

    Since my last review, I've called on Apt. 46 twice, and thought it was definitely time that I…read moreshould be appending with some new goodies. First, let me drop you in on a little secret: APT 46 DOES THE COOLEST FLOWER ARRANGEMENTS ANYWHERE. She gets the most unusual and fabulous flowers and has such an artistic eye in her arrangements, they are outrageous, really. Just amazing. I have gotten two arrangements for my beloved, both of which were received with bliss. That sounds corny, doesn't it? Well, that's my fault, not the flowers. Ok, now the shop. This shop is so well-appointed with a wide variety of reasonably-priced and unique items, it is always difficult for me to NOT buy the entire store. Seriously. I could find a nook or cranny in my home for this entire shop, and would be thrilled to do just that. But I dig up some restraint and limit myself to a few choice items. Last time I picked up a huge mirror star that is now hanging proudly in my living room. I also got some darling Halloween items there, so I highly recommend checking out Apt 46 during any special holiday. Oh wow, the chocolate-pumpkin malt balls!!! HEAVEN!!! But don't wait for a holiday. Treat yourself to Apt 46 anytime you can, and I promise you will find a several delightful things you cannot do without. I am such a fan, I have run out of superlatives.

    Photos
    Apartment 46 For The Home - Mid-Century bookends

    Mid-Century bookends

    Apartment 46 For The Home
    Apartment 46 For The Home

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    Ana Furniture - San Mateo - Apollo Set

    Ana Furniture - San Mateo

    4.5(740 reviews)
    0.1 mi
    $$

    My husband and I purchased furniture from Ana Furniture a couple of weeks ago, and I felt compelled…read moreto share what an exceptional experience we had--largely thanks to Winnie Huang. I want to start by saying that I almost never write reviews. Like many people, I usually only take the time if something goes wrong--but this experience was so overwhelmingly positive that I genuinely felt Winnie deserved recognition. I wanted others to know just how incredible she is. From the very beginning, Winnie provided truly outstanding customer service. We ran into an unexpected issue with our scheduled delivery on 4/4 when we discovered--at the last minute--that our street was going to be closed for an event. Despite the late notice, Winnie was incredibly understanding and immediately helped us reschedule for the following Tuesday without any hassle. When the furniture arrived, we realized the couch delivered was not the color we had selected. I contacted Winnie, and she responded right away with professionalism and care. She confirmed the mistake and promptly arranged for the delivery team to return the sofa and organize a replacement in the correct color within just a few days. Then, after giving it some thought overnight, we realized the sofa we originally chose was actually too large for our space. Once again, Winnie went above and beyond. She patiently listened to our concerns, sent us photos of alternative options, and encouraged us to visit the showroom to try them in person before making a decision. That extra step made all the difference--we ended up finding a sofa we loved even more, and it fit our condo perfectly. Throughout the entire process, Winnie was gracious, responsive, and genuinely committed to making sure we were happy. Her level of care, patience, and attention to detail is truly rare these days. She didn't just help us purchase furniture--she made sure we found the *right* furniture for our home, and she stood by us every step of the way. This is, without a doubt, one of the best customer service experiences we've ever had. Winnie turned what could have been a stressful situation into something seamless and even enjoyable. If you're looking for furniture and want a truly exceptional, stress-free experience, I cannot recommend Ana Furniture enough--especially Winnie Huang. She is an absolute gem, and you will be in the best hands possible.

    The value of the furniture is absolutely worth it -- and we were lucky to catch the no-tax sale…read morethey were having! Thank you Richard for all the help! He was amazing with the service and took the time to explain all the furniture pieces we had questions about. He was super patient, knowledgeable, and made the whole process easy and stress-free. We even decided to add on the delivery service, and Richard made sure we got clear delivery dates and updates on when our dining table would arrive. The furniture was so comfortable that my friend actually fell asleep on it while we were testing it out! The store had a great selection, and Richard really went above and beyond to make sure we found something that fit our space and style. Overall, such a great experience from start to finish -- highly recommend asking for Richard if you visit!

    Photos
    Ana Furniture - San Mateo - Alpha Set

    Alpha Set

    Ana Furniture - San Mateo - Viper Dining

    Viper Dining

    Ana Furniture - San Mateo

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    westelm - homedecor - Updated May 2026

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