Cancel

    Open app

    Search

    Westcliff Laboratories

    5.0 (1 review)
    Open • 8:00 am - 12:00 pm, 1:00 PM - 4:30 PM

    Westcliff Laboratories Photos

    You might also consider

    Recommended Reviews - Westcliff Laboratories

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Andrew M.
    79
    145
    295

    16 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    You might also consider

    Verify this business for free

    People searched for Laboratory Testing 760 times last month within 15 miles of this business.

    Verify this business

    Graybill Medical Group

    Graybill Medical Group

    2.2(168 reviews)
    0.5 mi

    I had my doctors appointment today. Because my primary…read moredoctor was not in yesterday. I saw my great froend Marlene. I like this spot, for Dr. Mallow is my primary doctor.

    I called to cancel my appointment scheduled for October 1st because I had changed my location from…read moreWildomar to Escondido, and the Escondido location no longer accepts my insurance plan. That was the sole reason for my call. During the conversation, Juana explained that my appointment was scheduled with a primary care physician who was not assigned to me through my insurance plan. I understood that information, as it was the very reason I was calling to cancel. However, she continued discussing why I could not keep the appointment and that I would need to pay out of pocket. At that point, I asked for clarification because her explanation was unclear and seemed unrelated to my request to cancel the appointment, since that was the very reason I was calling. Rather than clarifying, her tone became condescending and dismissive. As someone who works in a customer service call center, I recognize the importance of clear communication and de-escalation techniques. I remained calm, did not raise my voice, and simply asked for clarification regarding what she was referring to. Unfortunately, she appeared frustrated and annoyed by my questions. What should have been a straightforward cancellation call became unnecessarily prolonged by information I did not request. Based on this interaction, I believe Juana would benefit from additional coaching on communication skills, tone, and de-escalation techniques when speaking with patients. I would encourage her leadership team to review the call recording and provide appropriate feedback and coaching. I would appreciate a response regarding this concern. I understand that any personnel matters are confidential and that specific disciplinary actions cannot be shared. However, I hope my feedback is taken seriously and not dismissed as a routine complaint. Every patient deserves to be treated with professionalism, respect, and courtesy. Thank you for your attention to this matter. I look forward to hearing back from you. Kind regards, Yanett

    Photos
    Graybill Medical Group
    Graybill Medical Group
    Graybill Medical Group

    See all

    Valley Radiology

    Valley Radiology

    2.5(175 reviews)
    0.1 mi

    I was referred recently for an X-ray by a specialist. He chose this business instead of Scripps…read morewhere I normally go. I had gone through this group prior when they had a location in Carlsbad which closed several years ago. I was disappointed when they were gone. My experiences there were good so I hoped for the same. When I called to make an appointment and check to see if they'd receieved my referral the man I spoke to said I needed to just walk in for my X-ray. So several days later I did. The line was really long and the waiting room was full. It seemed as if they were short staffed. The woman at the desk was rushed but friendly. I filled out my paperwork and returned it. Then I waited. People just kept coming in so she couldn't process my paperwork for some time. The wait was quite long until the line died down and she could get to me. I waited a bit longer and was taken to the back. The xray tech who helped me took several images with different angles and I was on my way. It was easy, but the wait was a bit excessive. I don't live close but maybe the key is to come in when they open?

    My back is hurting. I go to doctor. Get an e-ray . Need an MRI…read moreBack is still hurting. Call to get MRI. I wait over a month. Get two phone calls to confirm. A couple hours before procedure. I get a phone call. Someone called out sick. You are cancelled. Well my back still hurts and I will never use this place of business again. Thanks for the commitment to help your customers.

    Photos
    Valley Radiology - X-Ray was full at 3pm for the remainder of the day and people turned away. Staff was very nice and helpful.

    X-Ray was full at 3pm for the remainder of the day and people turned away. Staff was very nice and helpful.

    Valley Radiology - Kathy

    Kathy

    Valley Radiology - Front desk area

    See all

    Front desk area

    Westcliff Laboratories - laboratorytesting - Updated October 2026

    Loading...
    Loading...
    Loading...