Great service at this location. Super friendly and attentive professionals and did not have to wait at all. I like the views from their office. Everything runs smooth. read more

Accessibility: wheelchair accessible parking fairly close to the entrance, and an elevator inside to get to other floors. Once inside Quest (3rd floor), there is a tablet/iPad to check in on, but there is a tv screen that will cycle through different instructions, including one that tells you how to check in if you are visually impaired (Swipe 3 fingers across the tablet screen in any direction). Experience: I came in as a walk in, and the check in process was pretty easy with a tablet they have set up. I had to wait about 35 minutes on a Tuesday afternoon. It will help for the check in process to bring a Driver's License and your insurance card. My blood draw was fast and alright! Thanks, Quest! I like the location of this place. read more

See all

One of the things I love about Quest Diagnostics is that you can pull up your history online and see how your health has improved (or not) over time. The other thing that I love is getting in and out so quickly. My appointment this morning was at 10:10. I arrived early at 9:56, so I had to wait 4 minutes before I could check in. At 10:00, I checked in, and within seconds, my name popped up on the TV screen in the waiting room. I was called back at 10:03. Lizbeth did a quick and painless blood draw for my labs (Thank you, Lizbeth!). And I was out the door at 10:06! Caveat: If you don't have an appointment, you may have to wait. read more

Quick and efficient. Scheduled appointment is the way to go. Check in process was easy and staff were great.

Why even bother offering walk in services? I sat for two hours before giving up because I was fasting and starting to get dizzy. There were other people there who had waited three hours and still hadn't been seen and I was fifth on the list still. I don't think they took a single walk in by almost 11am. read more

I absolutely love this location! It's right down the street from my house, their service is always super quick and top tier! I had a little trouble with my card earlier today and I thought that I had to reschedule my appointment due to issues with the system. Briana (float worker) and Isabel explained to me that I can get a bill sent out to me and that they were able to still see me for my visit! They saved my life and saved me another head ache of returning to the office another time to get my lab work completed. Both Isabel and Briana are excellent at what they do and went above expectations to ensure me that I was still able to be seen! No one provides customer service like the way they do! I will absolutely rerun and request to see them my next visit read more

I have to have blood draws about 3X/year. I have decided to make this Quest lab in Escondido my go to place. My most recent experience couldn't have been better. I have a slightly complicated blood draw order, but my phlebotomist, Jackie, was careful to understand the instructions, and followed up in the most professional and friendly manner. Because I had to have several "timed" draws, she consistently ensured that I was called back on time, and got the job done. Jackie was very efficient at her job. I think Quest should give her a raise...I hope they have more employees like Jackie. read more

I didn't realize I needed to bring in the lab work paperwork. I believed that the paperwork was submitted from my doctor because they asked if I was using Quest. My appointment was at 12:00. I was seen at 12:06. The women who saw me stated that I would have to have it faxed within 10 minutes of my appointment. However, since I wasn't seen until 12:06, she said I had 4 minutes. This could have been handled in a more reasonable manner. The women had no interest in helping with the situation but instead was curt. read more

Shout out to Liz, super-skilled and caring phlebotomist at Quest in Escondido. The entire experience was outstanding. I had an appointment and, with online checkin, I was in and out in 15 minutes. Good job. Thank you, Liz. read more

Came in as a walk in and even though the next available appointment wasn't until 2+ hrs later, they took me in for my labs. I've been coming here for the past 17 years and they continue to have the best customer service. Isabel, the lab tech, was quick. I barely felt the needle. Thank you, Isabel and Quest Labs! read more

Great experience from start to finish. I made my appointment online today at 11:04am for 11:30am. I arrived at 11:22am and was brought inside for lab work quickly. When you check in (either on your phone or at the check in screen) your name is listed on the TV along with your appointment time and the current time (mentioning this as the person above states there's no "clock"). Everything was clean in the lobby and inside the room. Isabel, my phlebotomist, was excellent and handled getting my blood work completed in a timely manner. She was super sweet as well. I noticed a lot of the negative reviews are from those who didn't make an appointment. Making one online is very easy and I highly suggest it. You can even make it same day as I did. read more

See all

We showed up a little earlier than our appt and I understand they have appointments and walk ins but they kept taking people back that were just as early for there appts and even hrs late! They had 4 girls working and just wouldn't take us back i don't know why they had only us waiting! read more

I had the absolute best experience with Jose! Probably the easiest, smoothest most positive blood draw I've ever had. I came here for my Function Health blood draw. Jose was so kind and personable. He found my vein immediately and I barely felt the prick. I think the best part is that I didn't feel like a number where nobody talked to me and just wanted me in and out. Jose and I chatted about function health and the positive outcomes patients have had. He filled 10 vials in like 5 mins. I wouldn't go anywhere else. Facility was clean and parking was easy. read more

went first time today had questions and no one works the front desk. did all my information checking in only offered me an afternoon appointment. I took it and came back hours later to be told they couldn't do it as I needed it done before one as fed x needed it. I could have found this out if someone was working the front saving hours till told no service . read more

I went for my blood test at Quest Diagnostics this morning, and Isabel was professional, quick, and kind. This location is great , clean, efficient, and well organized. My appointment was on time, and the staff were excellent. read more

I visited this Quest location today for a desperate fasting blood draw. I had a very good experience. I received excellent customer service. I was a walk-in without an appointment so I was not sure if I would be seen. I waited less than five minutes to be called back and squeezed in. The phlebotomist was efficient thorough and was wonderfully supportive during my visit. This is the way things should be! So glad to see this! Thank you! read more

Seriously this place needs to be shutdown it is a hazard to the community. On average, they would see 4 to 6 people an hour with appointments. In five hours of waiting as a walk in/standby, I was only the second person that they seen. Please listen when I say if you don't have a reservation do not bother waiting unless you don't mind waiting for more than 4 hours. I was here on the same day that Diana was 9/29/2023 and being there, with the special-needs, was very stressful for the other patients, including myself not to mention scary. There was absolutely no one attending the front desk. They really don't care about you as a human being There's no information as to how long you need to wait if you're a walk in person which they call standby but I can promise you it will be 3 to 4 hours minimum unless they close and they never see you. This place was packed with both patients that had an appointment and patience that just walked in. I waited at this place for 1 hour before I thought I'd have better luck at their Encinitas office. It was slightly better ended up waiting there almost 5 hours. Please!!!! SAVE YOURSELF and make an appointment to come back. If you have no appointments, you're waiting 3 to 5 hours easy. read more

Quest Diagnostics - Laboratory Testing Near Me - Escondido, California

I've been trying for over an hour to talk with someone about a test I need and to see if they do it and what the criteria will be. No one answers phone. Website doesn't answer questions. Refers you to call Quest location. Its a circus with a HUGE merry-go-round. read more

I had several tests done here by Lizbeth, and she did a great job, even though my veins can be very difficult.

I was in this lab on 11.13 and Jackie was my phlebotomist. I always get a little nervous! I had a huge blood draw for Function Health testing and she was wonderful. I hardly felt a thing. She was happy, made me feel comfortable and conversed with me throughout the appointment. She always let me know what she was doing, and had me confirm that my name was on everything. She was very thorough. I would request to see her again if possible. read more

I had an appointment for a blood test. Did not wait long. Lizbeth was so quick and efficient with the needle, one of the better blood draws I've had. I was in and out in 5 minutes read more

I've reviewed another lab in the past and it was negative. Many years ago. I think it's only fair that when I have a better experience I should leave a positive review. I went to Quest today. Had an appointment and check in was really easy. Just scan your QR code and sit down. Despite a waiting room full of people, they called me in less than 5 minutes. Brooklyn was my nurse and she was extremely professional. She asked about which arm to draw from and when I told her my veins are hard to find sometimes, she opted to use a smaller needle. She was informative each step of the way and made the experience pleasant. I'll be going back frequently due to some recent issues and I look forward to receiving professional care from Brooklyn and the team at Quest. If at all possible, book an appointment in advance and you should be in and out quickly. read more

If I could give this place ZERO. I would. Please avoid this place if you have any concern for your health. My mom had an appointment and they made her wait over 3 hours for being 4 mins late. She's a diabetic, couldn't have anything to eat since they were fasting labs. and was almost faint. Then when she got to the back the phlebotomist was digging around and my mom ended up with nerve pain afterward. I now see why this location have so many appointments available. Avoid at all cost and just go to labcorp instead. read more

Jackie made this experience a great one . Such a kind and caring person . Jackie made me very comfortable in the her care , will return back to her . read more

Making an appointment online is quick and user friendly. You print out a scan code for a kiosk in waiting room. I Had a 8:20am appt on a Thursday. On my way to the office, they sent me an automated mobile text to check in. Just to be safe, I clicked on it on my way up the elevator and I was automatically checked in and no need to use my scan code. I literally walked in the door and they were calling my name! The nurse and her perhaps supervisor overseeing everything were so nice and friendly! It was my first time here, so after inputting all my personal and insurance info so I'm in their system, my blood work was taken, and I was in and out in 15 mins! Thank you, ladies! :) read more

Truly only of the most intentionally poorly run companies out there. Nobody works at the front desk, nobody answers the phones, very intentionally so you can't ask questions. The only people who care are the employees, who are caught between their patients and incompetent management, by design of said management. Only go to Quest Diagnostics if you absolutely have to, otherwise avoid at all costs. read more

Do not waste your time in this place. They encourage you to schedule appointment so "they can take care of you on a timely basis". NOT SO, I waited in a room full of less- than healthy looking people, coughing and sneezing for 75 minutes after the scheduled time. When confronted with delay, they were unapologetic and blamed it on computer problems, B.S this is their typical MO. Go anywhere but quest diagnostics. They simply don't care. read more

My phlebotomist was Lizbeth and my gosh the quality of her work was amazing. No pain no bruising super smooth and quick. I had an appointment for 10:20am and she saw me at 10am ! Thank you Lizbeth! read more

There is no one to talk to when you enter but if you make an appointment online it's very easy. The women who work here are EXTREMELY rude and ready to get you out fast. When she takes me to the back I'm telling her my info and I look over and see multiple cups of random peoples pee in the corner of the room. There's NO WAY that is sanitary. This location is awful. read more

I came in for a blood test. OUCH!!! That was probably the most painful jab I have ever gotten. So why the five star review? Well, before I go into the details, I want to mention that this was a scheduled appointment. It's always good to schedule appointments for anything. Anyway... - When checking in, there was a kiosk instead of a person at the front desk. Even so, the digital process was quick and simple. - I arrived about 45 minutes early. I wanted to beat the traffic. I guess I over-estimated the timing. Even so, I ended up being seen 25 minutes early. - I have a bad back, so I asked if I can be on my knees instead of sitting in the chair. The nurse (not sure if that's what she was) was fine with it. In fact, she moved the carpet so that I can be on the carpet instead of the hard floor. The situation was unique, and I was at an angle that the nurse might not have been accustomed to. So that might be the reason why my jab was so painful. - The nurse (again, not sure if that's what she was) was nice. We had a good conversation. For me, a person who appears to care makes up for a lot. Plus, the process was quick and simple. Hence the five star review. read more

Was able to schedule an appt w/in a couple days. Walked in, used the super easy kiosk to check-in 8min before my appt. Lisbeth called me 1min before my appt. I was super impressed w/ her. I'm a Lab Asst myself. I did not tell her. She drew 10 vials w/ a straight needle vs. butterfly. Nobody does that in the huge organization I work for. She's amazing. Barely felt the poke & did not feel any movement each time she changed the vials. She had me verify each labeled tube. I felt very comfortable and taken care of. When I go back I'm asking for Lisbeth. read more

I'm a difficult stick and Elizabeth can nail it every time I don't mind coming to quest diagnosis for my blood work every two weeks this place is great read more

Visit on Monday 11/30/20 I did not make an appointment online as the next available one was in January/February 2021. I had to do this for a drug screen/prescreening for work. And usually for those, it will have to be 1-2 days to be completed. For checking in/signing in, they have gloves for you to put on and input your information. Make sure you also bring the paperwork applicable because they will ask you for it. There are 8 single seaters and 1 two seater in the waiting room. You have the option to have them text you when it is your turn, and wait in your car or outside in the hallway. Or wait in the waiting room. Once you make the choice, you cannot ask to then be adapted to text alerts. For anyone doing a prescreening for work, if you have to do a URINE test, they started doing it from 12 PM - 3 PM only (PST). If you go any earlier, you basically have to come back around 12 PM - 3 PM. If you turned out not to be successful the 1st time around, you will need to drink water to try again. I would suggest that you go by the water they provide you since you can only drink up to a certain amount of water prior to doing the test. They have limited personnel working and quite a busy on-flow of reservations and walk-ins. There is a TV that has some interesting content on and off, before showing applicable Quest commercials pertaining to the precautions they are taking during COVID, and a listing of the patients to go in. I came in near 1PM. Failed my first test for not filling up the cup to what they require you to do. Left near 3PM. So make sure you're hydrated enough for the test, but do limit fluid intake to no more than 24 fluid ounces in the 3 hours before you test. Or what the instructions that are given to you are. Basically don't hold expectations if you're a walk-in, bring your applicable paperwork, and you should be good to go. read more

I cannot stress how amazing Lizbeth treated me at my visit. I had been to a different place 3 times to get a blood draw with no luck. I was giving up and my Dr requested 7 viles which is a lot for a blood draw. I felt so defeated but Lizbeth got it on the first try!! I highly recommend and will always come back to Quest! Thank you! From the girl with the Disney purse! read more

My wife had her blood drawn here yesterday. She had an appointment. Easy peasy. The staff was very nice. We weren't in there more than 10 minutes. Very fast. read more

Great phlebotomist, skilled and kind but No receptionist to answer questions. No clock. Feels like a prison. Lobby feels like they don't want you here. Sad times. read more

I went today to do a test. I walked in , signed in via the automated system and was assigned a number. I sat down then waited over an hour. The front desk was not staffed. I noticed the people in the waiting room cleared out and filled up three times! I finally stopped a tech when they were calling someone in and they told me there were not taking walk ins. I told her the machine is taking our info ,assigning a number and telling us to wait. She argued with me! No it doesnt'... Half the room got up and left. I then went on line to get an appointment and nothing available for the whole month of september. Honestly - i get that people are understaffed and busy but put a sign and save us hours of our day. read more

Made an appointment, overheard others in the waiting room talking about bad reviews, got kinda nervous! The experience was GREAT! Smooth, fast, professional! read more

I made an appointment to get my blood drawn for surgery. The appointment was necessary and timing was crucial for me. I drove 20 minutes here. Tried to check myself in and the image I uploaded here popped up. I made my appointment for 3:30. Got there at 3:17. And I was told that they didn't have enough time to do my blood work because they "close in 30 minutes". I showed them my appointment confirmation, yet they still didn't care. They could have at least sent a text or email informing me this information. But instead, I wasted 40 minutes of driving and gas. Ridiculous and unfortunate. read more

Quest Diagnostics - Laboratory Testing Near Me - Escondido, California

0 stars this place is atrocious the attitude displayed by health care professionals also taking a lunch during the 3 hour window for lab testing is ridiculous literally waiting for 2 hours holding my pee for them to see 20 patients with an appointment after I had already arrived before them. I can't say one good thing about this place we will see if Im very worried with my employer offering this as a medical facility under the companies insurance. The reality is if you don't have an appointment and you have never been here you will be treated like poo read more