No reception at front desk. No one ever popped out to provide any assistance or give information on why there was such a long line and why they were behind schedule. Over 30-45 minute wait even if you had appointment. Very long waiting time. Other people waiting were more helpful. No number to complain. Bad customer service. Do not come to this location specially if you're in a hurry. read more

I made an appointment to get my blood drawn for surgery. The appointment was necessary and timing was crucial for me. I drove 20 minutes here. Tried to check myself in and the image I uploaded here popped up. I made my appointment for 3:30. Got there at 3:17. And I was told that they didn't have enough time to do my blood work because they "close in 30 minutes". I showed them my appointment confirmation, yet they still didn't care. They could have at least sent a text or email informing me this information. But instead, I wasted 40 minutes of driving and gas. Ridiculous and unfortunate. read more

Quest Diagnostics - Laboratory Testing Near Me - Escondido, California

Lizbeth was kind, efficient, and very helpful during a stressful time. Highly recommend this branch of Quest! Thank you Lizbeth!!

Got my blood drawn out here by lizbeth ,she was super kind .Felt really nervous since I haven't had blood drawn from me since middle school She kept a conversation going to help ease me I appreciated that . Super cool experience. read more

The wait to get in, even with an appointment, was quite long, but the service provided by the lab technician, Chris Rivera, was outstanding. He was friendly and attentive to my needs. He made sure I was comfortable and relaxed before my blood pressure test. He did an excellent job with my blood draw too. My veins can sometimes be difficult to find, but he got it on the first try and pain free too. read more

UPDATE: I returned for my appointment and instead of apologizing for the inconvenience the same person behind the desk defended their broken system never acknowledging that it has a flaw. At one point she raised her voice and would constantly interrupt when I tried to explain what the problem was. Maybe she was having a bad day. If that's the case her co-workers or supervisor should step in and relieve her. But berating patients and refusing to listen to them is unacceptable. I called a day ahead of time to make an appointment. During the process, I selected options for what it was for. I scheduled one for 10:15 am, with the appropriate confirmation numbers and lab numbers. When I arrived, on time, for my appointment, I saw a sign that said the type of test I was there for was only done at a certain time of day. This was not on their website, nor was I told this when I made the appointment. Despite all of this, I was turned away. The person at the desk was rude, rushed and indifferent. I confirmed that I would have to leave and come back and she said yes. This company does not value their patients or their patient's time. I called the main line and they told me I could walk into another location. When I called ahead, I was told that I could not walk in. All told, I spent over an hour and a half and got nowhere. I'm going to try again and I hope I they will the honor the appointment they committed to this time. read more

Find a different location. Worst phlebotomy experience. Long weights even with a reservation. No front desk personnel.

I don't recommend quest diagnostics because the staff they take a long time to call your name I had to bring five people with disabilities and because they were making a lot of noise we had to step outside and just wait so the stuff from quest diagnostics they don't check if the client are waiting outside. There were couple of people that left because they have been waiting for more then four hours and worse because they have to be fasting. Don't come to this place I don't recommend it unless if you want to wait the whole day read more

I would give zero star to this location if possible. They pricked needle so badly to my pregnant wife that her hand was left sore for entire day. The needle was inside for long time then nurse requested another nurse for help. Extremely patheic. Avoid this place. read more

The worst service ever while I'm here 4 paciente in less then 30 minutes very disappointed I imagine during the day the word lab quest ever this is my first time and last time employees have all the excuses in the work with not a single answer at all rude! Unprofessional read more

Quest Diagnostics - People complaining for the same reason the worst ever - Laboratory Testing Near Me - Escondido, California

Had an appointment at 7:30 was seen right away and was done within 5-10 min. They were very nice and professional,I don't understand all the negative review's. read more

Had a great experience here this morning. Everyone I interacted with was friendly and professional. I had several vials of blood drawn efficiently and painlessly. I didn't have an appointment but the wait was only 15 minutes. I was here on a Wednesday mid-morning, though, and from what I understand Mondays and Fridays are much busier and wait times can be harder to predict. I read all of the one star reviews so was apprehensive when I walked in the door. That was wasted energy. I couldn't have been more pleased with the experience. In fact, I will happily bring my mom here in the next day or so for bloodwork. read more

I like the frontline people at the facility - efficient, easy to work with. BUT THE BILLING IS AWFUL!!!! Whoever runs the billing department has messed up my billing for the past 2 1/2 years. Ever since I shifted over to Medicare and Tricare became my secondary, Quest can 't seem to get their billing up to date. I continue to get overdue bills, six or 12 months in arrears. These bills are eventually taken care of by my secondary insurance (Tricare for Life), but it takes multiple phone calls and nasty "PAST DUE" billing notices to take care of it. In summary, I like the front line people. But the backroom billing folks are not holding up their end of the process. Time to switch to a business that wants my business!!! read more

I noticed Quest only has 2-1/2 stars so I decided to write this review in their defense because I've never had a bad experience nor have I had to wait very long. My daughter and I both go here and we've walked in and had appointments where we got in quickly. Also the staff is friendly and efficient and I have never had to be poked more than necessary or return to redo a test. The location is convenient and there's plenty of parking. The waiting room is spacious and I really have nothing but good things to report after coming here for the last six years. Updated: Ok maybe I spoke too soon ugh. I just waited over 45 minutes for an appointment I scheduled. Also I had a sample melting away in my purse that I won't be surprised if I have to redo it. And telling them twice that I was waiting with a sample didn't phase them one bit. Hmm so confused how bad the service was this time. Maybe stay away from here on a Monday morning. read more

I have drive to three Quests today just to turn in my specimen that the nurse told me it would be a quick drop off when she gave me the test. So I stopped in here. They were overbooked. It was not quick, waited 20 minutes with my dogs in the car. When another lady asked how long it would take she said "i don't know there's only two of us so you're going to have to wait." Meanwhile the specimen needs to be refrigerated for preservation and it was hot in the room. The next nurse that came in and started yelling at all of us "you need to wait in the hallway, only five people can be in here, get out! You need to leave!" So i just left. This is my second visit here, the first time the nurse did the tests incorrectly and told me i would have to come back. So far they've only wasted my time. I will make my doctor switch my labs. read more

Since Quest Diagnostics began offering appointments for my blood tests, my experience there is much improved. The communication via text is excellent and allows me to check in on my phone when I arrive for my appointment. I am usually taken back within a couple minutes of my arrival. Today I had the most wonderful phlebotomist named Lizbeth. My orders were from two different doctors and were a little complicated, but Lizbeth was very organized and understanding of the special orders. I felt no pain at all when she inserted the needle and withdrew the seven little tubes of blood. Lizbeth was kind, professional, and efficient. She is definitely a valuable asset to Quest Diagnostics. read more

This Quest is terrible. I had a referral to come here for lab work. I was told I could walk in and be done. That's not the case... The office has no employees at all. There's just a random tablet that I guess you're supposed to sign in on. There was a line of waiting people. Luckily someone another patient was kind enough to tell us that we need to sign in. read more

Came to Quest on valley pkwy for the first time Thursday 1-27-2022. Wow, what a real look into the health care in this country. All I came to do was give a urine sample. No admin at the front, signed in on the tablet which gave me an approximate wait of 39min. After 90minutes I left without once being updated on the status off appointments. I received my text message to return to the waiting room after 2.5 hours. Absolutely ridiculous when what I came to do would have taken 30 seconds. Will never return to this location. read more

I had a 9am appointment, i checked in 15 minutes prior to my appointment. You use an iPad to check-in. There are two ladies working the desk right next to the iPad, but neither assist you. The gentleman in front of me took almost 10 minutes to do what I did in 1 minute. I'm not saying anything about the gentleman, but when the line behind me started stacking up, you'd think one would step up. After 20 minutes of waiting, I was informed my appointment wasn't in their system and it was my responsibility to call their call center to fix the issue. The lady at the call center was very helpful & resolved the problem quickly. She had me verify my appointment was in the system with the lady at the front desk. At 10:15am I was finally called back by the nurse. She seemed friendly, but her English was not good. I could barely understand what she was asking me. I just feel this place was super slow And unorganized. I was only there for blood work for my companies insurance HSA plan, I'm happy it isn't my normal doctors office read more

I'm so happy that I am able to leave another good review, but this time at the Escondido location. I usually have a very difficult time with getting my blood drawn, there has been many times that I have walked out of a lab without even getting blood drawn, it was a failed mission. This time was a painless success! I was so nervous when I made the appointment and got to the building I was expecting the worst... a half hour off digging looking for veins usually 2 people to attempt, BUT today was a miracle.. First attempt by Tabitha!!! I felt like I hit the Lotto! No joke it was so nice to walk in there like a "normal patient" (get in and out in less than 10 minutes!!) Thank you so much Tabitha!! You rock!!! You are both Talented and friendly! I swear I am still in shock!! Keep up the great job!! read more

Bottom line: do not come here if you value your time and expect them to do the same. I made an appointment for a drug screen but they only do that from 12-3pm, which would be fine except they don't advertise that online anywhere that I can see, so you better hope you have been here before or get lucky when you schedule.  I was called in 15 minutes after my appt. time and then summarily rejected as I had failed to read their minds about the drug screening time window. The clinician unhelpfully pointed to a printed sign that I guess I should have astral projected from my house to the clinic in order to read before scheduling my appointment. As punishment for wasting her precious time with my idiocy I was reduced to walk-in status which of course extended my wait time beyond what I could afford to spend. In case you are wondering if I am just being dramatic, in my time waiting there several other people expressed frustration over scheduling issues and had to re-register and go to the back of the line for what sounded like clinical oversights. There is an overarching tone of condescension and annoyance from the employees towards patients who are apparently being unreasonable to expect that they be treated in a timely manner. The whole scene just gave an impression of lab-test meat market where patients are numbers and should sit down and shut up and wait as long as they tell you to. No one even mans the front desk, all registration is electronic and if you have questions you have to flag down a clinician like a server at a busy restaurant. In fairness, if you call the Helpcenter there is a recorded message that mentions the drug screen times in passing, but I don't understand why I would need to do that if I am making an online appointment. I would expect a company to be professional enough to have online services which do not accept appointment times that they cannot accommodate. It also doesn't make sense to me that a clinic that is apparently so busy would want people flooding the phone lines to get information that could easily be posted online. I can only give one star since I did not receive the service that I paid for. In addition, I find it hard to believe that a clinic that is that disorganized and unprofessional can be trusted to handle things as sensitive and fragile as biological matter with the requisite care and respect, let alone perform the tests. I believe some of the other yelp reviews from patients who were serviced reflect this. I urge you that if you are reading this review and plan on visiting this clinic, that you block off a large chunk of time whether or not you have an appointment and plan to be there for awhile. read more

No wonder this place has such poor reviews. It's even worse in person. There's no one to help you at all and all the same people were in the waiting room for the hour I was there. I checked in and there was connectivity issues so even tho I checked in and it said I was good to go no one called me back for the hour I stayed. No other people in the room were called either. My name never registered to go into the check in list either. An utter waste of time read more

It's on the third floor ahead of the elevators, easy to find, and very friendly. There are no indications or signs saying that there is a Quest Diagnostics on the outside of the building, so just trust me in this - go inside and go to the third floor. When you get there, sign in on the iPad, hand them your lab slip if you have one, and take a seat. The waits were short and the service was pretty quick. The staff were super friendly and full of conversation if you want it! read more

What a terrible experience we had today. A little more understanding would have been great by the staff when you are bringing in a blind, autistic 3 1/2-year-old toddler. I don't think children should have to wait when they are fasting. Not only was there a long wait but the receptionist told us that maybe we would have to come back because they might not be able to do all the testing in one visit. Is she the doctor now? Thankfully, she was incorrect. When we were finally brought to the back, the first technician seemed to know it was beyond her capabilities and after squeezing and tapping my granddaughter's forearms, called for somebody else who was more experienced. Technician #2 put the needle in and could not get any blood out of my granddaughter's veins, all the while, my granddaughter was screaming. She caused a big bruise with her unsuccessful attempt so she decided she should stop. Then they called in technician #3, the person that was good with difficult blood draws. Why would you not have your most experienced person draw blood from a small child? Of course their veins are going to be harder to find. I felt terrible watching my granddaughter get tortured by these people. I'm really hoping that they get the tests done correctly so I don't have to experience this heartbreaking scene again. read more

Every time I come to the Escondido E Valley location they are close to an hour behind. They are scheduling way too many people in the time slots and cannot service them properly. Why should anyone with an appointment have to wait 45 minutes to an hour? There is something seriously wrong with how this location is run. I am extremely disappointed. Called customer service and they were absolutely no help as usual. Do yourself a favor and go to a different lab or a more efficiently run location! Still waiting! read more

This was the single worst experience i've had at a lab in my life. This was at 488 East Valley Pkwy in Escondido. First off, you can't get anyone on the phone. Just an endless list of depts. I was not even given a hello when i got there. I had to do both blood work and a urine test. I asked if i could do the urine test first. The girl immediately got an attitude and actually sighed. She said the bathroom was "right there" I used the bathroom then found the toilet didn't flush, there was no soap, water or garbage can. i came out asking why and another rude girl said "you used the drug screening bathroom, the sink's right there" I told the girl taking my blood that she didn't tell me it was the drug screening bathroom. She kept saying "yes i did. The other bathroom is down the hall." She practically stabbed me with the needle. She never said one word. I said to her that i was never going back there. Do not go here. The people and the experience are horrific. read more

Made an appointment via their online system. Easy and quick. My appointment was at 9:15. I was done, back in my car at 9:28. Staff was efficient and polite. Quick and painless. If I need to return, I'll definitely come back to this location. read more

Worst place you can go. People were very rude and unprofessional. Don't go to this place, the one on East valley pkwy in escondido. Worts staff service. Definitely do not recommend this place read more

I had to go back into Quest for another blood draw and was obviously hesitant. It took over 3 weeks for my arm to heal the last time and the bruising got significantly worse before it got better. When the phlebotomist came in this time I told her what had happened and let her know I was on edge. She knew exactly who I was and told me the other phlebotomist had gone to training after the incident. It was nice to know action was taken to prevent this in the future. This phlebotomist was incredible. I didn't even feel a sting when the needle went in. She was professional, friendly, confident, and did a great job, so they've won back my trust. Good job turning a bad experience around! read more

I've been using Quest Diagnostics for blood work for years. I've been to locations in Chino Hills (DO NOT GO THERE), San Bernardino, Redlands, and Escondido. The Escondido location is my FAVORITE. It's always an easy in and out, especially if you make an appointment ahead of time on the website. But, you can just walk in without an appointment as well. I'm probably shooting myself in the foot by sharing all of this with you, but here goes! Most people have to fast before their blood test is done, so most people go first thing in the AM. I always wait until at least 9am and like yesterday, there is often no one else there when I arrive because I miss the rush! It's awesome. The staff here is also really friendly and professional and the phlebotomists here are fantastic. They are so nice and so good at their jobs. Occasionally, I may end up with some bruising, but more often then not, they manage to poke my tiny veins, get the blood, and leave with just a pink pin prick as evidence. I am NOT a fan of getting my blood drawn, but if I gotta do it, this is the place. Highly recommend and THANK YOU to the really great staff at this location for making the experience as painless as possible. read more

Tried to make an appointment online for my mom and it was weeks later. we went walkin and were denied to get blood drawn. we were there for simple Glucose and liver funtion test. i dont recommend them but the problem is we dont have much choice. some one has to fix this medical system. read more

No customer service at this place. Today the person at the reception refused to check us in, saying this blood test should be done after a date in March while on the doctor order that I showed her clearly says it is expected by that date in March! read more

if I could give this place no stars I would. I came in as a walk in at 7am. I was signing into the system, I advised Ali, that their kiosk was not allowing me to sign in. She helped the guy in front of me and then walked off. I asked for help again and I mentioned I'm here for a drug test and the kiosk is not allowing me to sign in. I told her as well that their system wasn't working or I'm doing it wrong. She started to get irritated and I explained to her that she isn't listening to me. She then talked back to me like I was retarded and said "we are listening to you" in a super slow voice and pronounced every single word. She then helped me sign in and again I mentioned at this point to then (Ali & Martha) I'm here for a drug test. At this point I am finally signed in. I told Ali I asked her for help she walked away that is why I got upset, she then give me a non meant apology. I get called in they ask what am I here for I explained a drug test. Then they state oh we can't take a sample until the afternoon. Again if they were to listen this would of never happened to being with. Do not go to this place as a company they are rude and do not have any care for people that don't speak English have more patience's. Reading all of the other reviews I think it's time corporate pays Ali and Martha a visit and explain to them to listen to requests. As a company I hope you guys pay them a visit and explain to Ali that is not ok how she talks to people and write her up for HORRIBLE customer service. read more

I had a 7:45 appt for a glucose tolerance test. They were backed up and even with an appointment I didn't get to drink the glucose until 8:22. Also, they changed the room that you sit in waiting to get blood drawn again. There are no windows and there is nothing to look at. Much less comfortable for 2 hours of sitting around. I got a little attitude checking in for forgetting to give them my secondary insurance card... they said " you should have given that to me to begin with". I've had more than one lab draw here for pregnancy and last time they actually just asked if my insurance changed, indicating it was in their computer. The phlebotomists also told me and another patient to flag them down when it's time for a redraw. Actually they kind of scolded her for not doing it and said "you need to let us know a few minutes before, you should already be in the chair". Then they reiterated that to me once she came back so we both knew she was in trouble. Who knows. I'm pregnant and cranky and don't want to be here. Put us back in the nicer waiting room and I'll stop complaining. A little respect would be nice too. read more

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Unable to contact a live person. Made an appointment and still waited over Hour and half. Employee Reyna is very unprofessional.

Super inefficient in taking orders and do blood test. Be prepared to wait for super long to get the blood work done. The monitor in the room tell you how long is the wait time, however, the actual wait time is 10 times longer. read more

This Quest is really terrible. 2hrs waiting time just to drop off a specimen. Hope they will do something about this.

We have used quest before when Mary was there seemed find Now it's been over 2 weeks and they have NOT Posted my husbands lab results on line nor have they answered our email requests NOR Did they send the results to the dr!! You can't call and speak to anyone What a crock of shit! Will never use them again!! read more

The receptionists at this location are very rude and unhelpful. It took over 20 minutes to just drop off a sample and then 5 minutes standing at the desk wondering what I was waiting for, she was also very snarky about the specimen's information. read more

I was referred to Quest Diagnostics Escondido for blood to be drawn. The previous place could not find a vein. ( My veins are hard to find). When I arrived I checked in and gave them the paperwork. Found out the order for the test to be taken was not completed in full. Everyone in the office worked on that paperwork in trying to get the doctor's name, confirming the test, etc. Reina was the technician that drew my blood. (SHE IS GOOD) !! She found a vein without any issues. The test was to be sent out through Fed Ex by 1:00 PM. (I arrived at 3:00 pm). Instead of them having me to come back the next day, to do the process all over again, one of the ladies in the office said they would take it to Fed Ex themselves for shipping when she got off from work. TEAMWORK AND JOB WELL DONE BY ALL. read more