We were cheated out of $170 by this company at a time when money was very tight, ghosted, and finally my wife was called a liar and hung up on. Awful behavior. Do not trust these people.
We reserved a unit a few months in advance. My wife paid the deposit, PLUS another $170 toward the eventual cost because we knew money would be very tight over the summer and we wanted to pay ahead a bit.
We ended up not using storage in this area because the details of our move changed. T-Mobile was knocked out June 15 (https://www.theverge.com/2020/6/15/21292024/t-mobile-verizon-att-calls-failing-down-phone-networks-us-carriers), so we could not call WSS immediately. Not that that should matter.
We expected to lose the deposit, of course, for the last minute cancellation. But when we called, and emailed, repeatedly, for our advance payment back, we were ignored. Ghosted all summer. The amount of time we spent calling WSS, and trying to get our bank involved too, was time we won't get back.
We finally got through today, though! My wife spoke to Howard, the manager. He yelled at my wife, called her a liar, and hung up.
I've read the other 1-star reviews, and now I'm thinking we may have dodged a bullet NOT using WSS this summer. We probably saved way more than $170 by avoiding bedbugs, burst pipes, and squirrel infestations, according to those reviews.
Steer clear of this place. Yikes. read more