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    West Virginia Rest Area

    4.7 (3 reviews)

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    8 years ago

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    6 years ago

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    Pilot Travel Center

    Pilot Travel Center

    (12 reviews)

    $

    What an experience! I wasn't expecting anything when we stopped for gas and restrooms here while on…read morea roadtrip. I actually have not enjoyed an experience at a gas station so much before, lol. The bathrooms were extremely clean AND stocked with not only soap but a cherry almond hand wash/scrub. It's meant to remove grease and grime, but I had to try it and omg. It made my hands feel so soft and smooth and smelled so nice, I was so excited. I also figured I'd grab some coffee, and I was expecting the typical sparse gas station set up, but I didn't realize they had specialty coffee here! I tried the Cinnamon Roll Cold Brew and I'm still in awe at how delicious it was. I was already a happy camper, when I noticed the glass cabinet full of handmade glass trinkets. Of course I wanted a souvenir to remember this 10/10 gas station experience, so I ended up purchasing the cutest little glass gecko. They do also have showers and over the loud speaker, you could hear the announcement when the next one was available. It seemed like a very organized process. At the checkout, the man working was very friendly and I also picked up some very reasonably priced homemade dog treats. Definitely stop in here if you're around!

    Kind of a crap shoot-…read more It was clean, BUT - 5:30 on Wednesday and they had no hot dogs - grabbed a sandwich - no condiments. Asked the staff for mayo & she said they were completely out. The connecting Moe's wasn't anything to write home shot either. At least I was able to use some of my husbands guacamole on my sandwich so it wasn't dry

    Microtel Inn & Suites by Wyndham Gassaway/Sutton - Jewelry for sale ... hang'n from a nail behind the counter.

    Microtel Inn & Suites by Wyndham Gassaway/Sutton

    (19 reviews)

    $$

    WARNING! DO A GOOGLE SEARCH! POLICE, FIRE, AND NEWS! EXTREMELY UNKEPT AND UNSAFE PROPERTY!!…read more No carbon monoxide detectors, no phone lines working as guests go unconscious and no phone service to call 911. Sleezy owner, no maintenance of building. This management and own also over charge credit cards for hundreds of guests. Just deny and continue

    The desk clerk/manager (Nancy) was unprofessional, rude, inhospitable and spiteful. I called in…read moreJuly before booking a room to see if early check in would be possible and was told it was no problem, but to call back the morning of my stay to remind them. When I called the morning of my stay I was rudely told no. At checkin the desk clerk ran my credit card multible times, which basically tied up all my existing credit for the duration of my stay. When I pointed out to her that it was an error on her part, she told me if I was unhappy I could go elsewhere. I would have gladly done so if she had not just tied up the bulk of my resources. My room was at the end of a hallway with most of the lights not working and most of the ceiling tiles gone. I opened the curtains to find the outer pane of glass broken and discolored water standing in what was left. The cover to the AC unit was loosely hanging and in need of repair. The mini fridge was sitting atop the desk area and unplugged. Again, I would have chose to leave had her error not tied up all of my existing credit. Every interaction with her or if she was present was increasingly rude and spiteful. Easily one of my worst experiences ever.

    Days Inn & Suites by Wyndham Sutton Flatwoods

    Days Inn & Suites by Wyndham Sutton Flatwoods

    (24 reviews)

    $$

    Great hotel in the heart of WV! Check in was a snap. The property is huge! There are two pools; one…read moreindoor and one outdoor. Plus a nice outdoor area that overlooks the mountains. The facility is def a bit dated, but our room was clean and well-appointed, and all the common areas were welcoming as well. Overall a great option if you're in the area.

    We had the most horrible experience at this hotel. We booked a one-bedroom room three weeks prior…read morefor a lake boating trip. After spending all day on the lake, we checked in at 6:30 PM only to find out they only accept credit cards, unless you're Canadian, then they accept debit. Thankfully, we had an emergency credit card, or we wouldn't have been able to stay in the room we booked. The lady behind the counter, Laura, was extremely unhelpful. She told us, "I don't know what to tell you, it's your cards that are bad." Another staff member mentioned there was a glitch with some of the credit machines, which is why our debit cards wouldn't work. Despite having our card on file, they refused to accept cash and even had an ATM right behind me. When we finally got our keys, we discovered they put us in a king suite, which is a single room with a king bed and a couch, not the one-bedroom we had booked. When I returned to the front desk, I told the young man that was there that I was put into the wrong room. Laura made sure to come out as soon as she saw me from the back. Laura said that the NEW owners took our room for themselves and that the GM told her to still charge us the one bedroom rate, which was $50 more than the room we received. I requested to switch to a two-queen room, which was $110 compared to $190, but Laura insisted she would have to charge my card again. As a line of people started forming behind me, I pulled up the hotel's website to show the rate for the king suite. Laura reluctantly agreed to discount the rate to $161 after taking my phone from me and looking at the days inn web site, but only after I insisted. She then said, "I don't think anything I do will make you happy, why don't I just check you out?" I told her what would make me happy is to be fair and give me the rate for the room I was put in and not try to upcharge me because the owners took my room. She rolled her eyes, "I will just give you the $161 rate." in a rude clipped tone. I said thank you I appreciate that. After asking for a receipt, she initially refused, stating they only give receipts at checkout. When I asked to take a picture of the computer screen with the new rate, she finally provided a room registration with the discounted rate and made sure to circle the new rate in red marker giving it to me with a scowl on her face. This experience was incredibly frustrating, especially since I visit this hotel regularly for lake boating trips and have never had such issues before. Laura was very rude and unprofessional. I strongly advise staying away from this hotel. Wish I could give 0 stars but unfortunately you have to give at least one.

    West Virginia Rest Area - reststops - Updated May 2026

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