We had the most horrible experience at this hotel. We booked a one-bedroom room three weeks prior…read morefor a lake boating trip. After spending all day on the lake, we checked in at 6:30 PM only to find out they only accept credit cards, unless you're Canadian, then they accept debit. Thankfully, we had an emergency credit card, or we wouldn't have been able to stay in the room we booked.
The lady behind the counter, Laura, was extremely unhelpful. She told us, "I don't know what to tell you, it's your cards that are bad." Another staff member mentioned there was a glitch with some of the credit machines, which is why our debit cards wouldn't work. Despite having our card on file, they refused to accept cash and even had an ATM right behind me.
When we finally got our keys, we discovered they put us in a king suite, which is a single room with a king bed and a couch, not the one-bedroom we had booked. When I returned to the front desk, I told the young man that was there that I was put into the wrong room. Laura made sure to come out as soon as she saw me from the back. Laura said that the NEW owners took our room for themselves and that the GM told her to still charge us the one bedroom rate, which was $50 more than the room we received.
I requested to switch to a two-queen room, which was $110 compared to $190, but Laura insisted she would have to charge my card again. As a line of people started forming behind me, I pulled up the hotel's website to show the rate for the king suite. Laura reluctantly agreed to discount the rate to $161 after taking my phone from me and looking at the days inn web site, but only after I insisted. She then said, "I don't think anything I do will make you happy, why don't I just check you out?" I told her what would make me happy is to be fair and give me the rate for the room I was put in and not try to upcharge me because the owners took my room.
She rolled her eyes, "I will just give you the $161 rate." in a rude clipped tone. I said thank you I appreciate that. After asking for a receipt, she initially refused, stating they only give receipts at checkout. When I asked to take a picture of the computer screen with the new rate, she finally provided a room registration with the discounted rate and made sure to circle the new rate in red marker giving it to me with a scowl on her face.
This experience was incredibly frustrating, especially since I visit this hotel regularly for lake boating trips and have never had such issues before. Laura was very rude and unprofessional. I strongly advise staying away from this hotel.
Wish I could give 0 stars but unfortunately you have to give at least one.