I got a couple of shirts and dresses dry cleaned here and the pricing for the area is excellent. My clothes were nicely pressed and spotless. Would definitely recommend this dry cleaner to anyone new in the area looking for a trustworthy place to go to clean their nicer clothes. Also the guy that works cashier sometimes is very charming and nice. read more

I have been going here for years. Great customer service and clothes are always pressed and cleaned. When I point out a stain, they always comment that they will try and 99% of the time they have gotten it out. My favorite dry cleaners by far!!!! The customer service is amazing! read more

West U Cleaners is a great place to have your clothes dry cleaned or laundered. The service is wonderful and the turn around time is quick.

Phuong is awesome! He's super friendly, always does a great job, and really pays attention to the details of my clothes. You can tell he cares about his customers, and it's always a good experience going there. read more

I've been using West U Cleaners for years. The owners are very nice and even recognize me when I'm parking and pull my order before I'm even in the door! Zero complaints and I highly recommend them. read more

PLEASE DO NOT TAKE any clothing you value! Beware, they will lose your garments, or whatever they do to clothes when they, your garment just disappear in their possession and the Owner LIES TO YOUR FACE SAYING ' YOU DID NOT BRING THE GARMENT[S]. MIND YOU I ASKED THE QUESTION " CAN YOU CLEAN THESE PIECES OF CLOTHING, especially my campaign T-Shirts. The owner said "yes". Upon pick up all the items were not there. I asked the question "Where is my company T-Shirt, the black one with the big heart and multicolor " This is a company T-Shirt we are giving away bikes and toys on Saturday, December 23, 2023, and today is December 21,2023 This event we've been doing for twenty [20] years wearing this T-Shirt on Thanksgiving and Christmas bike and toy give away and I need my T-Shirt. I was told "You did not bring it in "[ the same T-Shirt I asked if you could clean was missing ' I was willing to accept the fact that, the cleaners have messed up and an apology would have been enough/sufficient with monetary compensation if applicable. However he, the owner continues to LIE. Outcome: for me, it was a heartfelt moment for the owner to LIE to me in my FACE, and not to accept the responsibility they messed up his company. The loss of an Icon, T-Shirt the original [one of a kind/irreplaceable ]twenty [20] year old T-shirt, which was set aside only for Thanksgiving, and Christmas for the bikes given away to children[s] at Christmas. Customers are not valued, No attempt to resolve this unfortunate incident. Look for an argument Look to be called a liar, [ you the customer bring business ] . read more

i love this place !!!! very professional and very sweet. :) i definitely recommend if you're looking for nice and efficient work

I like this cleaners. It's convenient for me, and the service is great. They offer same day services. Comforters are only 10 bucks. And the alterations aren't extremely expensive. I've only gone twice, and he remembered my name. Which shows that they value their customers. I saw a couple of poor reviews on here; and I don't completely know their situations. But in any business you can't think that they're not going to make mistakes. To me, it's the way they handle it. So as of right now to me, they're great! read more

West U Cleaners - Laundry Services Near Me - Houston, Texas

I had some oil stain on my bridesmaids dress and brought it here for dry cleaning. They did a great job. My dress came back brand new. Good price and friendly service. I would recommend! read more

Very unpleasant and disappointing dry cleaning service. I had three coats, one pants, and a skirt and they changed me $63.49. And the stain remained! : ( I did not bother to open the plastic cover to see if others are clean, but this stain on the front coat was just so obvious as you can see. And they used rusted safety pins to hold my skirt, so my shirt now has rusty holes on it. : ( I don't understand why they put safety pins directly on my shirt when my skirt has straps instead. When I left my cloths, I could not find prices for each item on their price information board, so I was looking at it, but the lady at the counter told me that they did not list all prices on board because they base prices on the length of a garment. She sounded defensive, so I just said I was just looking at it. When I went back to pick up my cloths on last Friday (the lady told Me to come back on Friday), she said she told me to come back after 5. I was sure she did not mention 5, but even if she did, she should not repeatedly tell me "I told you. You did not pay attention. You should have paid attention." I am not her little child! : ( I made a special trip to pick them up so I was upset. It was about 2, and the other lady wanted to check if my cloths were ready earlier, but the one who was preaching me on my careless attention would not even let her go and check. She looked decided that I should be punished for not paying attention to her. : ( She could at least go and check. When I went back again, I saw the stain, but decided not to do anything about it. Obviously, I did not want to go back! But the funny thing is that they did not give me the original recept, which is, according to their policy, necessary to make any claims on damages or other concerns. Very, very unpleasant and disappointing experience. I will not go back. read more

West U Cleaners - stain after dry cleaning - Laundry Services Near Me - Houston, Texas

Please beware, they may charge you for dry cleaning but they actually washing your clothes and pressing them. That's the real reason why your clothes are loosing their colors. West U Cleaners did not use to be like this but since they have new employees running the shop, whom are not into the cleaning aspect or value your clothes as you do. If you have been going to this cleaners for a while, look at your bright color clothes and notice how they have been fading while using this cleaners. read more

I only used this place because they're close to home. Their service is lacking and pricing is high. Standard ironing service was fine but I had one piece with a sticky residue that I made sure was clearly identified when dropped off. On pick up the pants were ironed flat with stain included. Pants are now ruined. Will not be going back. read more

West U Cleaners - Laundry Services Near Me - Houston, Texas

DO NOT COME HERE. They don't clean your clothes , they only press it. all stain still there. press completely wrong , wrong press line everywhere . argue and did not try to correct it. read more

My prom dress was delivered late and I needed to have it altered with less than a day to spare. The lady here was able to do it for me on the very same day that I came in. She did a great job and was very professional. Quick service and she knows what shes doing read more

I just moved to Bellaire and called a couple of cleaners to check on prices. These guys weren't the cheapest, more in the middle, but were very friendly on the phone so I brought my stuff to be cleaned (several items of dry cleaning plus a lot of shirts to be laundered with light starch). I arrived mid-morning Saturday to drop my stuff off. Since it was after 9:00 a.m. on Saturday, the guy who took my stuff said it would be ready after 5:00 p.m. on Monday. Not a problem. I show up on Monday around 6:00 p.m., and the stuff wasn't ready - the same guy said he told me it would be ready on Tuesday. When I pointed to the huge sign that says same day service, his response was customers had to ask for it. Ironically, my pickup ticket said it would be ready on Monday. I couldn't make it on Tuesday and arrived on Wednesday after work. Two of my shirts had rips in the sleeves which the counterman said was due to their faulty equipment, and I would have to speak with the manager about it. The manager was not there, and would not be there until Saturday. In order to get the rest of my clothes, I had to pay the full bill - which included the two ripped shirts as they had cleaned them. Amazing, but I didn't want to leave the rest of my stuff hostage. I arrived back at the store at 1:00 p.m. on Saturday, the manager wasn't there, and I was told to come back later. I said I would be back in 30 minutes and the manager needed to be there. After running another quick errand, I went back to meet with the manager (the counterman's son, who happened to be the same person who took my order on Day one and told me it would be ready Monday). After arguing with me a bit by saying the shirts were really old, acting as if it was my fault, haggling over a price, etc. he offered store credit. You've got to be kidding: with my first experience with this company being the way it was, the last thing I wanted was store credit. Reluctantly, he wrote me a check and was pretty sullen about the whole process. It takes a long time to find a new customer and just a few moments to lose them forever. Being new to the area, I probably would have kept coming to this location for years but the lack of taking responsibility, combined with arguing with me as if their ripping my clothes is my fault, means I will never step foot in this place again nor will I ever tell anyone to take their stuff there. What a way to welcome a new customer to your store as well as the neighborhood! read more

I was in town visiting my cousin for his graduation and spilled red wine on my dress during brunch but still needed the dress to wear to his graduation and dinner that same day. I went here and they told me they would get it done for me! I was able to pick it up later that evening and couldn't be more than happy with their fast service!! My dress was SPOTLESS! read more

This review is for the tailoring services; I have not used their dry cleaning services just yet because I'm trying to put that off in an effort to make my dollars stretch further. I had four pairs of pants hemmed recently; a pretty simple job by any standards, but the lady who does the tailoring gets a higher-than-average rating for her professionalism and patience with my sweaty butt that decided walking over (rather than driving) at 3pm in the blistering early autumn Houston heat was a good idea. I had to try on all four pairs of pants because I didn't have the tailoring pins (and honestly, also lacked the good sense about where my pants hemline should fall), and it took forever in that tiny curtained room but she was totally nice and even handed me a couple of napkins after I was done to wipe my sweat away. It costs $10/pair for unlined pants and $12/pair for lined pants. (And yes, in case you are wondering I looked awesome in my new tailored pants after the job was done!) read more

Was recommended to this place by a good friend after exhausting all my options. My whole wardrobe was ruined in the flood. I thought I was going to have to throw everything out because everything was soaking wet, but my insurance company told me that I can get them cleaned. I tried several places but they were not taking in wet clothes. When I came to this store, the cashiers were very understanding and helped me take care of everything. My clothes came back looking brand new aside from a few pieces that were molded, but it was so much better than having to throw away everything. They even gave me a 10% off my entire order! I appreciate their generosity while I'm waiting for my insurance to pay me. Very grateful for their accommodations to my needs and will gladly recommend them to anyone. I'll definitely be coming back whenever I need it :) read more

This place took three weeks to alter sleeve length on a men's shirt the first time Then I took another shirt for same type of alteration and when I came to pick it up on promised date they said it was not ready come back in a week. So I came back a week later and I was told that it was still not ready due to other clothes needed to be ready for graduation customers( I was pushed back for other customers that brought their clothes in after I did). I insisted on talking to manager and he said h did not want to get involved. So I asked for my shirt and they said they did not have in the store but that it was at seamstress home come back in a week. They basically would not return my shirt so as not to lose the revenue. I will never return. You can't even understand their English read more

This facility has damaged 4 items in the past couple of months we have used them. They are sneaky and try to always downplay the damage until you leave the store and discover that they've told you less than half of the truth. If you go to pick up your item and they seem more friendly than usual, beware as you might be in for a bad surprise. read more

The dry cleaning prices are reasonable. The quality of work is probably what keeps me coming back. I really like that they do their work on-site. The only thing that keeps this cleaners at three stars is the customer service. I've had a few hit-or-miss experiences that brings me to Yelp to search for a new dry cleaner. read more

Just left the cleaners. Both cashmere topcoats were returned dirty. They brushed off the dust from my husband's coat. I pointed out white spots on my coat and they took my coat to the back and wet it down and returned it to me with the nap of my cashmere coat destroyed and the white spots still on it. They took it again and wet it even more. I demanded the return of my coat and that they at least take the $14.99 charge off. My husband's cashmere jacket was returned wrinkled and they steamed it. My silk blouse looked as if I slept in it. How do they stay in business????? read more

Brought my clothes here for dry cleaning while visiting family in Houston. The person helping me out was really nice and efficient. When I picked up my clothes it looked brand new. Highly recommend! read more

Took my suits in the other day. Cashiers were very friendly and took care of all my inquiries. Prices were great and they had my order ready on the same day. My clothes came back like they were brand new. Could not have asked for more. Definitely recommended. read more

Very cordial, it is nice to be greeted when you enter. The guys there are helpful and stand by their service.

$2 per shirt dry cleaned Can't complain Easy access drive way/traffic and local family run business owners I'd like to support read more

I was very impressed the first few times I went. They had excellent customer service. However, they lost two articles of clothing. Worst of all, they couldn't find my clothes (about 12 pieces) for two days recently. When they finally found them, they didn't really apologize for the inconvenience. I didn't plan to continue using them after that experience, but now I have to go back to return someone else's dress. read more

Very good customer service! I 100% recommend going to this cleaners! They are all very nice and I trust them with my clothes. They get it done on time which is very important to me. Very clean and organized! read more

West U cleaners tore 3 shirts within a year & one-half! They never took responsibility for the shirts and always seemed to imply that we brought them in as torn. Before our last try with the cleaners, I asked them to be careful, but to no avail. Three times is enough! West U Cleaners seems to accept no responsibility! read more

I had a pair of suit pants that needed some mud stains near the cuff removed. When I picked up my pants not only were the stains still there, but they had also made several creases in my pants that were not there before. The lady there blamed me for the crease and when I mentioned the stains to her she said they could not remove those. When I told her that they should not have taken the job if they could complete it she got angry and yelled at me. I told her even though they ruined my pants, I did not expect them to reimburse me for them, but I should at least not have to pay for their poor job. After that she proceeded to hold my pants hostage. I finally agreed to pay and then she walked off to the back and would not help me for the next 30 minutes while the other lady at the register ignored me and continued to help other customers. This place is very UNPROFESSIONAL and the staff are rude. I understand people make mistakes, but this place did not do the job they promised and if they were a business with integrity and standards they would not have taken my money. read more

I've been using West U Cleaners for about 6-9 months. I thought that they were doing a decent job. However, like most things, the real sign of a good business is how they deal with problems. Upon picking up my last load of dry cleaning, they brought out a $200 Burberry shirt of mine that was covered in some dried up blue goo. There were these "stain" stickers indicating the damage that was all over the front of the shirt. There is no way that you could miss the amount of staining. Their first response was that they don't have stickers like this so this isn't from their cleaners. Then I noticed the roll on the far counter and said "what's that?". Then they crawfished and said that they did use their stickers to indicate the stains. When i told them that we, albeit briefly, went over the clothes I was bringing to them in the first place...and there were no stains at the time, they got selective memory loss again. To me, not only did they lie MULTIPLE times, but they have no honor or respect for their customers. Had they admitted the issue and offered to credit me for a couple of trips, I would have been fine. They have lost my business for good because I choose to not do business with people that are dishonest and liars. read more

They are a terrible place. They advertise their dry clean service prices but they are actually for their laundering service. Dry clean is more expensive. They broke the buttons on three of my dress shirts and didn't care. Horrible. I wouldn't recommend it. They also have a $10 minimum on credit cards. read more

My family has been using this cleaners for years but lately the cleaning quality has declined. I've noticed that a few shirts come back still with stains. read more

I brought my $500 coat for cleaning last week. It had only been worn a few times, but there were a few stains on the on wrist which I pointed out to the old Vietnamese lady. When I picked up the coat this week, it was completely ruined. The color had changed, the fabric looked melted, and there were large gray spots all over the front and back of the coat-- cannot be worn anymore. When I pointed this out, she claimed that this was the filthy condition the coat was in when I left it. (Of course this is untrue. In fact, most reputable dry cleaners would never accept an item in that condition). Then they told me to pay the dry cleaning fee for this. I refused to pay the dry cleaning fee after they completely destroyed my $500 coat and she said that I had to leave the coat there. I told them I would take it with me as evidence. She threatened to call the police if I left without paying and then proceeded to write down the license plate from my car parked outside. It is totally appalling and unprofessional that they destroyed my $500 coat, and then threatened to call the police on me for the $15 dry cleaning fee. CONSUMER BEWARE! The service is atrocious and the staff are extremely rude. read more

When I visited Texas for a business conference, I needed to get a dress and a few shirts dry cleaned. I got everything back promptly, cleaned well and pressed perfectly. Service was very friendly and everything went very smoothly. Couldn't have asked for more. read more