1. West Town Walkers

0

Chicago, IL

Cancel

Open app

Search

West Town Walkers

4.9 (85 reviews)
Open • Open 24 hours

Services - West Town Walkers

Dog walking

Pet transportation

West Town Walkers Photos

You might also consider

Recommended Reviews - West Town Walkers

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Pip one of West Town Walkers clients.
Margaret C.

Robin and her team are the most dependable walkers in the city. Everything was effortless, inexpensive and done with ease. From booking, to meet and greets, the West Town Walkers have got it down. I will be a long term customer and definitely suggest checking them out when you need help with your four legged friend.

After a nice long walk!

My boys have the best dog walker! Neighbors have approached me to inquire about my walker, Jacob, as he's so very likable and also protective of my dogs - which I appreciate so much since one is a senior boy. They tell me frequently how patient and loving he is -- and because he's so reliable there's the regulars that interact near daily on the rounds through the park and neighborhood. (And the regulars are a watchful crew! I love they care so much for my dogs and my walker.) My senior rescue boy, Remy, is now 13 and Jacob has been so caring and patient with him as he's aged. His little arthritic legs do not always want to go... and Jacob is so thoughtful with his care. You can tell how much he loves dogs (and I like to think my Remy a bit more!) And Remy LOVES Jacob! If anyone can get his little fur-butt up and going, with many wiggles and wags, it is Jacob. They have a special bond and that comes with time - having a consistent walker has been a blessing for me. I also have a new rescue, Louie, who has fallen in love with Jacob too. Probably too much! He's already a bit of a velcro-bug, wiggling in to get Jacob's attention, but if Remy gets a little love, Louie is right there being demanding. Jacob is so patient and helpful with his training. It takes a village to un-train and retrain so I'm grateful that Jacob is so open and patient. I've been with West Town Walkers for a few years and can easily say they are genuine, flexible and trustworthy -- not to mention consistent with longevity of the walkers. Robin is very quick to respond and Jacob is such a joy (he is also an artist/photographer - my boys are sometimes his subjects!). I have - and will continue to recommend West Town Walkers for your dog walking.

See all

3 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Shazia S.
266
10
9

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Rachel F.
207
23
4

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Bre F.
228
21
2

9 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

14 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kara S.
42
14
0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of S A.
1
17
0

10 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

12 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of K J.
5
5
0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jack J.
28
26
1

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 2
Thanks 0
Love this 2
Oh no 0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Abigail S.
149
56
13

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 3

Ask the Community - West Town Walkers

Review Highlights - West Town Walkers

“Robin has been wonderful in accommodating us, even at the last minute, and addressing any questions we have.”

Mentioned in 65 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Dog Walkers 1,184 times last month within 15 miles of this business.

Verify this business

TailsUp Chicago - Tails Up Chicago

TailsUp Chicago

(30 reviews)

River North, Near North Side

I love the online booking tool and that the walker/sitter scans in and out for each visit, as well…read moreas providing pictures. I have piece of mind while I'm at work or traveling that my dog and cat are well cared for. I wish I could give a 6th star for service! Liz, the owner, goes above and beyond and really cares about the animals she serves. The last time I traveled, there was an issue with my front door lock, preventing the sitter from feeding my cat. I was a two hour flight away and freaking out. Liz met with the locksmith at my home to be sure she got in and the cat was taken care of. She kept me apprised of everything that was going on until it was sorted out. I couldn't imagine using another service after that.

Started out on a positive note....but over time things deteriated. If you choose to use thies…read moreservice i strongly suggest you keep things extremely professional. The lack of comunication was frustrating They bill you and charge your credit cardbefore sevices are completed. They never answer the phone on the weekends and sometimes during there scheduled buisiness hours. I suggest having a camera due to the fact that I strongly believe that they were not honest about the number of scheduled visits I think they are under staffed and over whelmed. I try to give everyone the benefit of the doubt but when i chosse to part ways they refused to return my keys and i had to pay for my locks to be changed. I would use Windy City Paws they are the best in chicago

Walks with Lenny - The super-cool dog walker that serves the River North/River West and Kinzie Station areas of Chicago. I dig dogs, dogs dig me!

Walks with Lenny

(9 reviews)

West Loop, Near West Side

As one can see from any one of my prior reviews, I believe in being candid, open and honest when…read moresharing my experience with others. Having said that, I am extremely selective when it comes to my dog, Ossie. And even more so when I have to trust a total stranger to come into my home unsupervised or monitored and extend that to entrusting them with my dog. I met Lenny on the very first day that I got Ossie. He was only 3-months old at the time and I made a stop in the local dog park. I met several other local dog walkers that week and was not confident in the level of care and service that they would provide. Lenny is passionate about his commitment to the animals. He explained to me his process for scheduling, the timing of walks, sends text updates and even went so far as to clean up his "mistakes" when it occurred. Which, by the way, is a rare occurrence for Os. For me, I'd rather have someone who is committed to taking Ossie out during the day in the middle of a "polar vortex", blizzards, thunderstorms and extreme heat waves than someone who would give me a litany of excuses as to why they aren't able to walk him. Like all dog walkers that service the area, he has help to cover all of the animals within the time frame(s) agreed with each owner. Let's face it, every dog needs to be walked mid-day and it is humanly impossible to walk them ALL at the same time. I have no issue with other members of his team walking Ossie because they demonstrate the same level of commitment and care for the animals. It is because of Lenny and his doggie daycare, that I decided to remain in the area. I know that his level of care can't be replicated or found in another dog-walker. For new pet owners below are some highlights and what you can anticipate: Introduction: usually in-person introduction so that you can meet him and he can meet your dog. That's standard and who would want a strange business owner that they've never met in their home anyway? Scheduling: via text message. If there is a change in schedule, advance notice is preferred but emergencies do come up. I try to give at least 24-hours so that another dog can be slotted in. Unit access: I've never had a problem because each of the buildings that I lived in, the concierge are familiar with Lenny and his helpers. If you set them up with "key access" then the doorman does not have to call for permission to grant them access. It makes it much easier for them too! Walk updates: Usually a text message letting me know how Os is doing. I get an occasional photo of Ossie which always makes me smile. Updates are also sent when or if he is out of town or sick (which is incredibly rare. He was walking dogs after surgery!!) and his back-up is filling in. Overnight stays: You can chat with him directly. I've had a couple of instances where I needed Ossie walked outside of the normal hours and it was easy to set up. By the way, it is pretty standard to pay an extra fee for walks/feeding on weekends and/or late night. I've been a customer for the past 3-years and would absolutely recommend Lenny. Hands down the best in the area!

When I first met Lenny, I was excited by his energy and love for our four-legged friends, and don't…read moreget me wrong with the 1 star--he does love them. However his lack of respect and customer service are going to do him in. I believe in starting with positives so let's start with what I liked. . . Walks with Lenny does not have a weekly walking minimum. This was perfect for our schedules and budget. Lenny was great at messaging us on Sunday to ask if we needed any services for the week. Jackie was the BEST dog walker--she communicated really nicely and told us when she arrived and left our home. She was wonderful. On to the not-so-good. . . When I first met Lenny, what I liked about his business is that he assured me that there would only be one dog walker (himself) and on occasion (if he was tied up or on vacation) one other assistant. He clearly stated this is what sets Walks with Lenny apart from other dog walking businesses: "You would always have the same person. You're not going to have a different person walking into your home." Why is it that Lenny never entered our home? And that we had FOUR DIFFERENT walkers enter our home? Every time someone entered, we received another call to give permission to the new walker whom we never met. One other person I get, but FOUR?! The other thing I did not appreciate about Lenny was the lack of customer service and respect he had. It always seemed that Lenny was never at fault and he would use A LOT OF CAPS to get his point across, which just comes off as though you are yelling/trying to make a point/rude. Example. . . Our last encounter was not a pleasant one. We were out-of-town and hired Lenny to do a day walk while our friend who was home-sitting was at work. I requested the walker be there between 11 a.m. and 1 p.m.. So I found it surprising when Lenny messages me at 1:45 p.m. saying that the (new) walker was having issues getting into our place. The two keys that were given to her were not working. We called our front desk and they assured us that she was able to get in on the second key, so why Lenny reached out? I am not sure. I am not an innocent party. . . I was beyond frustrated with Lenny because of the way he replied to me after I stated that no one had ever had a problem getting in our door. He replied with, "I understand that. But we are having one NOW." **Mind you, the walker was already in after getting the 2nd key**I asked Lenny to talk nicely please and ask the dog walker to go to the front desk for help ASAP because a) my dog should have been walked maximum 45 minutes ago and he still didn't address the issue, and cap letters via text, email or review are yelling. He then proceeded to tell me the problem of the 2nd key and I asked him to please stop arguing with me. This wasn't the first time we had a conversation like this. . . I just never spoke up about his rude texts/manners. I regret I never did because maybe it wouldn't have gone this far--I blame the wine tasting :). The outcome. . . Lenny then replies back with the following text which can be see in the photos section. If you can't see it here is what he said, "You know what Vanessa? I am NOT arguing with you. I am rebutting your insinuation she wasn't smart enough to go downstairs and ask for help. Now, Lady will be walked today FREE of charge but I/we are not walking her again after today." And as you can see, I was perfectly okay with that. Obviously, Lenny does not need customers nor does he care to keep them on. That's not good customer service. By the way, this was our FIRST and ONLY (I am yelling :P) confrontation. Since then (4/26/14), we have hired a new dog walker and they have entered our place twice with no problems, we have received photos and texts for when they go, and we have met the other dog walker who would possibly enter our home. **FYI--I apologize as I did not proof read this**

West Town Walkers - dogwalkers - Updated October 2026

Loading...
Loading...
Loading...