This company was hired by my contractor and West Texas dropped off the rock after my contractor had previously sent a picture of his credit card for a different transaction. When they dropped off the rock it was assumed that they charged the card, as he did not have a credit/charge account with West Texas. Now, I am the homeowner and after a very short amount of time from my perspective, West Texas sent a letter from their lawyer in regards to placing a lein on the homeowners property. According to my contractor, West Texas did not try diligently to collect on the invoice and proceeded prematurely to send out this letter which was the first communication I had received from West Texas.
Given this situation, I immediatley called West Texas, and throughout this process they were extremely professional and courteous with me. Perhaps, the my contractor had not provided me with the most appropriate information. While I understand the legal standpoint West Texas has take, I do wish they would have communicated such issues with me prior to sending out this type of letter as I am very much willing to assist. I will say in my dealings, the folks at West Texas were VERY nice, and this was just an unfortunate situation I was put in from the contractor. The only reason I am not listing this contractor is that this is not their business page, and do not think this is the appropriate channel to discuss another business.
Thank you West Texas for your professionalism, and from my perspective, the folks I have spoken with genuinely care for their customers. read more