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    West Tennesse K9

    5.0 (1 review)

    Services - West Tennesse K9

    Private dog training

    Pet boarding

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    5 years ago

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    Hillcrest Animal Hospital - Pet Care at Hillcrest Animal Hospital in Bartlett, TN

    Hillcrest Animal Hospital

    (20 reviews)

    We have used Hillcrest for more than 20 years with two different pets, and until this year, we had…read moreno major concerns. Unfortunately, there have been significant changes this year that have completely changed our experience. All of the doctors we trusted have left, and the level of customer service has declined dramatically. For a period of time, there wasn't even anyone available to see pets on Saturdays. It has also become increasingly difficult to reach the office by phone, with calls frequently going unanswered. Messages are often not returned in a timely manner, if they are returned at all. Another major concern is the push to have prescriptions filled through Hillcrest's online pharmacy. We have been told that they will not provide prescriptions for us to fill through an outside pharmacy, which feels unnecessarily restrictive and is particularly disappointing given the significant prices we have paid for their services over the years. I was always willing to pay higher prices because I trusted the veterinarians and felt that Hillcrest provided excellent, customer-focused care. Unfortunately, with the loss of the doctors we trusted, declining customer service, difficulty communicating with the office, and the pressure to use their pharmacy, I no longer feel that the value is there. After more than 20 years as a customer, I am very disappointed to say that we will not be returning to Hillcrest.

    The staff here was so caring and patient with me during what was an EXTREMELY difficult time…read more This waa not even her regular vet but I absolutely loved the people there. After the absolutely gut wrenching experience they sent me a card or sympathy card for the loss of my sweet girl. When I get my next fur baby, this will definitely be our Vet from day 1! Thank you

    BrownDog Lodge - Germantown - French Fries

    BrownDog Lodge - Germantown

    (50 reviews)

    Cordova

    BrownDog Lodge takes wonderful care of our pack, we love the live cams!…read more When we say, time for daycare, they lineup by the door waiting for their leash to be attached. Soka, our coonhound follows us all over the house in the morning making sure she is not left behind. From the live cams we can see our old dog Jim laying in the sun and welcoming others to nap with him. Noah and Soka run and play with others all day long. Teddy, our puppy, runs and runs with the other pups, then they all nap and start all over again. Our pups are happy, and tired when they get home.

    The Brown Dog Lodge - Germantown was a doggy blessing-an unplanned trip out of town! Aléjandro, my…read morehandsome 12.5 pound FurBaby, is an 18-month old Chihuahua. In the last 11 months I "discovered" he is smart, curious, but also stubborn! He is not particularly fond of other little dogs. On day 1 - I saw him nervously walking around until he bonded with another dog and they started to play! The indoor outdoor arrangement by size is just wonderful as I watched him play in & out side. I checked in with the FurBabySitters and they said he was nervous at first. I watched him for the rest of the day and saw him do his "prance walk" around the indoor perimeter and I knew he was home! The FurBabySitters are really dog folks!! They are invested and courteous and treat their FurBaby guests as their own. I was unable to see Aléjandro's room camera and due to my asthma I did not personally visit the area though I was offered the opportunity during intake. The cameras did not work consistently-at times I could see other areas, but not the little dogs'. At the end of his stay the FurBabySitters confirmed by phone the scheduled pickup date & time and when I wanted him bathed. Upon pickup he was happy and well taken care of. He had not been overfed and was surprisingly calm and jumped into his wheeled carrier only to snooze on the way home. My only concern is the lack of human folk overnight; though I was reassured they had a great camera system for employees. Staffing one person who would be allowed to sleep and be paid 1/2 (as they are sleeping) would cost a little, but not too much... The owner/operators might be as to who would actually l volunteer for the overnight shifts. Overall, this facility is a well thought out and executed. The extras far outweigh my concerns and included a stocked area of doggie supplies if owners forgot to bring something. The FurBabySitters are exceptional and seem to enjoy working with FurBabies!

    West Tennesse K9 - pet_training - Updated October 2026

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