I'll be honest, at first I was deeply concerned with the dog hair that was all over the carpet upon our arrival, but then we got up to the room, which was beautifully appointed, and in addition it genuinely felt so elevated so rich, it mostly substantiated the enormous price tag. Location is unmatched as well, right on Main St so everything is perfectly walkable. They have a coffee bar on each floor in the hallway, and your first thought is, that is a an interesting way to save money, however, it certainly is not because the amount of coffee that you drink on this trip, probably more than you'll ever drink at any hotel ever, because of it being readily accessible and constantly refreshed. They also make sure there's fresh fruit available as well as Kind bars every day. Shout out to the cleaning staff who are meticulous and make sure that everything is up to a very high cleanliness standard. And I have VERY high cleaning standards. Honestly, the only two complaints I would make is that 1) staff are kind but not welcoming. They don't go out of their way to say hello when they see you, but if you need help, they will happily assist. They don't make you feel welcome, but if you need something, they are innately compelled to help. And then 2) Hershey kisses are the offerED candy; for the elevation of the hotel it feels like something a little more substantive could be offered, but I'll forgive it. So a 4.5 star review can easily be rounded up to five; well done, West St. Hotel, we will be back! read more

We enjoyed our stay at the West Street Hotel. Hotel was clean, staff was friendly, and parking was simple but it sure made life easier exploring Bar Harbor. Lovely hotel and we would return. read more

West Street Hotel - Entrance - Hotels Near Me - Bar Harbor, Maine

Wow. There are not enough superlatives in my vocabulary to say what a wonderful property and stay we had at West Street Hotel in Bar Harbor. Rooms - beautifully appointed - clean, quiet, comfortable . amenities - they have thought of everything...truly a "Ritz" level experience. Location: you could not ask for a more central and beautiful location on the water. The staff was attentive, awesome! Highly recommend. read more

Great location, however subpar service. Elevator issues, espresso machine not working on our floor, ice was always out. Very expensive for the quality of the hotel and service provided. read more

At first I was quite impressed with the hotel. The location is great, the parking is nearby, and days prior to arrival they texted me to see if there's anything I needed prior to arrival. The room was well appointed and ready an hour before the check in time. There's a snack station on each floor equipped with cold water bottles, a nice selection of coffees and teas, fruit, and Kind bars. Robes are provided in the rooms, and the room service is from the nearby restaurant Paddy's. Prior to bedtime, we filled out the breakfast room service ordering menu and placed it outside. The first day was great. Room service arrived right on time the next morning. We ate and headed out for the day. I noticed later at night that they didn't leave another room service ordering menu. Figured no big deal, we'll just go down for breakfast the next day. This is when we ran into a few issues - we went down to the restaurant for breakfast at 930 and were told by a staff member at Paddy's that they were backed up with room service orders and she recommended we go across the street for breakfast, or there would be quite a wait. Okay that's fine - we had plans for the day so we ate across the street. A bit frustrating because breakfast was included in our nightly rate. When we got back in the afternoon around 3pm, I noticed the room wasn't cleaned. On the way out for dinner, I spoke with the front desk about housekeeping, and also asked them to make sure we get a room service breakfast order menu as we didn't the day before. When we came back from dinner - only one of the two beds was made. The bathroom floor was not vacuumed, and we didn't have our breakfast order menus. Again, I reached out to the front desk, who sent someone up with the menus. I mentioned the housekeeping issue to the guy who brought the menus up - he clarified that we would like to make sure both beds are made and the bathroom is cleaned .....yes. Felt odd to have to clarify that as this is usually understood. Later that evening we wanted to order room service for dessert - it was difficult to get someone on the phone. Ended up going to the restaurant to get the dessert to-go. The next morning our breakfast did not arrive. I called to follow up - Nicole at the front desk checked with the restaurant and made sure our food would be delivered. Our food arrived, though an hour late and missing one entree. Not Nicole's fault; she was excellent with following up with us. There seems to be some staffing issues as the one person at the front desk is always alone with seemingly a ton of things to be responsible for. I wanted to love this hotel, but the small things do add up. I ended up rather disappointed with my stay. read more

West Street Hotel - Housekeeping didn't make the other bed and left the comforter on the chair - Hotels Near Me - Bar Harbor, Maine

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The location for this property could hardly be better. The views are amazing. The cruise ships cause some congestion, but also lends to great people watching. The rooms are good size and the beds are comfortable. In room bath products are of good quality. The beverage bar on each floor is a very nice touch. The staff is very accommodating and friendly. Our only disappointment is Paddy's restaurant. We are not sure the real connection between the two, but it does not represent well for the hotel. read more

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We had a great time at this hotel. They have a coffee bar/pantry on each floor with plenty of water as well. Beds were very comfortable and beautiful harbor view. The staff was VERY friendly and helpful. Ideal location downtown with free parking. read more

I'm giving an overall 5! But our room gets a 3/5.... So 4 it is. Location: The place is perfectly located!! Close to shops, the harbor, tour kickoffs, food, everything. Amenities: the rooftop pool is AWESOME! Great views of everything around and a perfect place to watch sunsets. They have service by the pool as well. We ended up taking hot apple cider from the lobby up here at night and watching the sunset. So beautiful! Wish we would've played pool (billiards) as well! There's also a little station with coffee, crystal light, water bottles, ice, etc. BUT THE FIRST FLOOR DOES NOT HAVE THIS. You have to go up to access. Room: we had basically a basement room with a "balcony" checking out the parking lot. Trucks unload constantly in the morning and it gets busy in town so bring a sound machine if you're on the first floor. Also there's NO ICE on first floor. You HAVE TO GO UPSTAIRS. They didn't tell us this. We had to figure it out on our own. Service: the people that work here are SO nice!! And they gave us fantastic recommendations! Overall notes: dog friendly, bike storage, very clean hotel, walkable to everything. Would definitely recommend! read more

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We had been planning a trip to Nova Scotia for awhile, and when we arrived, Hurricane Dorian caused us to have to change plans. I'm so glad we did, because that is how we found West Street Hotel and the Opal collection! Once we knew we were going to return to Bar Harbor, we went online and started looking at next day reservations. Opal group has Opal discounts for rooms they need to fill, and we scored a super sweet deal booking directly on their website. The location is convenient, in walking distance to everything, with a huge parking lot and generously sized rooms for parties of all sizes. When we arrived, we were greeted with complimentary valet parking, and went inside to check in. The first thing I noticed was the smell- it was divine! I was also very pleased with the aesthetic of the lobby, nautical but very refined. The front desk lady was friendly and checked us in promptly. Our room was in the building adjacent to the building the lobby is in, and is attached via the 4th and 5th floors. The room was gorgeous. The detail was really nice, with a super plush and ultra comfy bed, spotless bathroom, and deck with rocking chairs. I loved that the smell that greeted me in the lobby was the same scent of the bath products, all by Nest brand. Each floor has a room with espresso, coffee, snacks and board games, as well as bottled water at all times. This seemed like a great attention to detail, and went above and beyond the usual. The brand is also very pet friendly, and even has check in goodie bags for furry visitors. The price of the rooms on the Opal rewards was phenomenal. That said, I also think that the undiscounted price would still be worth the price for the overall experience. I was so impressed with our stay here, we hadn't finished our vacation before we were already booking our next return trip to West Street Hotel. From start to finish and everything in between, this experience was exceptional. We also bought a candle with the fragrance from the front desk so we can hold onto our vacation vibes once home. Solid 5 stars. read more

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This hotel is definitely as good as it gets when it comes to hospitality and comfort. The service, the staff, the amenities, the decor, the location - all impeccable. Not only are the common areas beautiful, but so are the rooms. Rooms are spacious and beds are very comfortable. The staff is helpful and friendly. I also loved the kitchenettes on each floor stocked with bottled water, fruit, Nespresso coffee, and baked cookies each night. And I have to mention the complimentary washer and dryer on each floor as well. A very nice touch that will keep me coming back whenever I'm in Bar Harbor. read more

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This hotel is a great choice. Excellent location with amazing Bar Harbor views and right in the village, so you can walk to everything. We got a Premium Ocean Front view room (ask for room 333) and were not dissatisfied. The online images are accurate. Our views from our private balcony were awesome. The staff is fantastic, I like that you can text them anytime. Each floor has a little station with coffee, tea, bottled water, apples etc. The bed was very comfortable, quality bedding, with lots of pillows, nice modern shower. AND they have their own parking lot which is very important in Bar Harbor. Views from our balcony attached. read more

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Service, ambiance, views, were all top notch. Loved the design and amenities. Definitely coming back! read more

West Street Hotel - View from 4th floor room - Hotels Near Me - Bar Harbor, Maine

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If you're coming to Bar Harbour and are going to be staying overnight, you definitely, definitely should co spider staying here. This was the nicest of all the hotels we stayed in during our trip to Maine. Not only are the common areas beautiful, but so are the rooms. The staff is super friendly and always finding ways to be helpful and provide the best service possible. I also loved how they made snacks and beverages available on each floor for all hotel guests. It was really a nice touch. read more

We were pleasantly surprised with this hotel. The location is prime, right on the waterfront. The staff was very nice. The room was great with comfortable bedding, a great view of the harbor and an adults only infinity pool on the roof. The only complaint I had with that was it wasn't quite warm enough. They have a sister hotel across the street with a hot tub which is a little bit inconvenient. I would definitely stay here again. read more

This hotel is a unique boutique hotel on the water in Bar Harbor. Now that we have visited we can say none have a better location. From Ocean/ Bay Views you see the Islands and small shops on the waterfront. Beautiful Rooms and hotel are very nice. Linens and Bedding excellent Shower superb. Don't take ANY recommendations from front desk. Use YELP. Sister hotel across the street NG and AVOID Bella Vita Restaurant inside ! read more

We are here for my son's wedding coming up from Florida. Our flights were rescheduled by the airline so we arrived a day early and we have to leave one day earlier due to how the airline rescheduled us. When we arrived we told the front desk this and they said they could not refund our last night of 4 nights stay. The cost for one night being $789. There was no consideration that the circumstances were beyond our control and we notified them 4 days prior but she still said no. For this reason I would not stay here. No compassion even in a catastrophic situation. Many other hotels here to choose from. read more

Really appreciated the cleanliness and the quiet atmosphere. So many hotels around the country have fallen short on a good scrub. Very disheartening. We will return again next year. read more

Wonderful accommodations, centrally located, excellent customer service experience. Particularly enjoyed the coffee and espresso bar on every floor included in the cost. read more

Excellent location, friendly staff, and good amenities. Hotel & Rooms were also very clean. Near everything in Bar Harbor and a short drive to Acadia. Highly recommend. read more

I strongly recommend this hotel and it's friendly professional staff. This is not the first time and I will say not the last time we came to Bar Harbor Maine. We stayed at other well run hotels. However, service we have received from the staff of West Street hotel is on a different level all together. I specifically want to give recognition to the hotel General Manager. We will be back and hopefully my review will make others who seek to visit this wonderful place helpful. read more

This is a wonderful hotel to stay at. The staff is extremely friendly and very helpful. It's clean. They have a complimentary coffee station on ever floor that has fresh fruit, coffee, tea, hot chocolate, and ice. There is an finite pool on rooftop. The scenery is beautiful, it over looks Bar Harbor. The front desk greets you every time you walk in and walk out. They always ask how you are doing. There is a restaurant called Paddy's attached to the hotel and it has great food. It is dog friendly and they have a really nice Labrador who's name is Finn that is with them in the lobby who loves to be petted . This was my second time staying there, I will be going back anytime I go to visit Bar Harbor. read more

The room doors are not properly sound proofed, there is a gap on the bottom of the door, which brings a lot of sound in. Also, the thermostat in our room was not working properly. We called the front desk and they sent a maintenance guy from another hotel in who did not have a clue about the system as he was not the employee of the hotel. Obviously, nothing was fixed. The housekeeping left much to be desired. A few hairs in the tub were left there the next day (I leave a tip every day for the housekeeping). Some supplies were not restocked in the room either. Small things, but still matter. On the other hand, the hotel provided storage for bikes, had a gym, a pool on the roof and access to the club across the street with a hot tub. The service was good. In the lobby you could find water bottles and coffee, and if you are lucky, some fruits (but only if you are VERY lucky). Our room had the view of the harbor which was fantastic! read more

We stayed at West Street Thursday-Monday of Labor Day weekend and truly had a wonderful stay. The hotel is comfortable and the location couldn't be better! We opted to pay a little bit more for an 'ocean view' room and it was SO worth it. If you don't go for the 'ocean view' your view will 100% be overlooking the parking lot. Our view couldn't have been more beautiful to wake up to. Seeing the sunrise over the water from our balcony (huge balcony let me note) was wonderful. The staff we interacted with were always attentive and friendly. We LOVED the rooftop pool and enjoyed cocktails up there after a day of hiking and biking. There's no hot tub up on the rooftop, but West Street is and the hotel across the street, Harborside, are both OPAL hotels and guests at West Street can use Harborside's hot tub...which we did. Super easy since it's only takes 30 seconds to walk across the street to Harborside. West Street has an on-site parking lot, which makes it really easy to use your car every day. We needed our car daily in order to get to the mountains at Acadia and the parking situation couldn't have been easier. The hotel's location on West Street is super convenient -- everything we wanted to do in Bar Habor was a ~5 min or so walk. We had the best time in Bar Habor/Acadia and the West Street Hotel truly made that possible! We would 100% stay here again (next time we'll bring our dog since they're dog friendly!). read more

West Street Hotel - Hotels Near Me - Bar Harbor, Maine

We just spent 4 days at the West Street hotel in Bar Harbor and it was perfect. Location is great, rooms are amazing, roof top pool was outstanding. And all staff members very helpful; knowledgeable, and very friendly. If you are going to Bar Harbor look no further. read more

STAY AT YOUR OWN RISK!!! THIS PLACE IS SHADY!!!! I visited the Hotel Columbus Day weekend and really enjoyed the stay. The place is clean, the staff are friendly, the rooms are well appointed and the location is great, right on the water. The reason for the one star review is the management here is shady. I checked out, received a printed and email checkout sheet which I confirmed was accurate. Then a few days later, the Hotel charged my card again for $750. I reached out to the Hotel and was told nobody was available to help me at the moment, and was given a phone number and email for someone to assist. When I did reach someone, the person I spoke with, Deb Jordan, said that she couldn't help, but would pass it along to "accounting." So instead of removing the incorrect charges, they just email me a new checkout sheet listing the incorrect charges. No phone call or email to follow up or explain why they are there. So I called and email again, explaining these charges are incorrect and asked for a follow up phone call from accounting confirming when they are removed. No phone call, no email, but this time I receive another checkout sheet via email, this time showing a credit but shorting me over $100 on the credit back. I again called, this time the phone line is disconnected. Sent multiple emails, no response. And they never credited me back either amount to my credit card. So I have to file a dispute with my credit card company to get this resolved now. It's too bad because I had planned on coming back here and would have definitely spent a lot more money at the Hotel. There is no need or excuse for stealing money from guests. My recommendation, stay away, it's not worth the hassle and aggravation. read more

Gorgeous hotel with a fabulous honeymoon upgrade to a harbor view room. The pantry on each floor was a nice touch --- free coffee, tea and bottled water. Board games and puzzles, too! Rooftop pool is gorgeous if you have nice weather. Great customer service, classy decor and close to many bars and restaurants. Worth it! read more

West Street Hotel - Gorgeous rooftop pool! - Hotels Near Me - Bar Harbor, Maine

WOW...seriously this is the place to stay. Why? -courteous and friendly staff. -place to lock up your bikes safely -incredible lobby -Paddy's for drinks & food! -the view...we received a great upgrade on top floor overlooking the Puffin & whale watching boats and the bay. -rooftop pool - no kids!! -separate pool for families and a LAP POOL so I could swim laps - overlooking the bay. -each floor has a water/tea/cookies kiosk for guests - so nice and great way to save money on water - just don't be a pig and take more than you need. -sitting on our balcony, drinking wine, eating cheese & crackers - the best! amazing stay - would definitely return. read more

West Street Hotel - view from room 435 - heaven! - Hotels Near Me - Bar Harbor, Maine

WATCH OUT FOR CREDIT CARD PROBLEMS HERE! I dined at Paddys restaurant (in the hotel). The waitress accidentally did not return my credit card. I called. Both she and thee Manager confirmed they had the card. I authorized a fee for postage and a tip for the waitress for the inconvenience to mail it to me. More than a week has gone by so I called back. I WAS TOLD IT IS NOW HOTEL MANAGEMENT POLICY NOT TO RETURN CUSTOMERS CREDIT CARDS!, despite no cost to them!!! If management choose to skimp on important service like this where else may they choose to skimp? Covid Cleaning? Who knows? BE AWARE !!! read more

Solid location and water views. Had a great top floor room with a balcony. Easy to get to everything in town and staff is very helpful. Like the complimentary tea/coffee/water and snack station you have in the hall, along with the prepped ice. If you have a car there is parking associated with the hotel directly behind and there is a back door one can easily access with the room card. Umbrellas in the lobby along with a big yellow lab. Only knock is the overly plush bed for my liking. Room service solid and very quick. Just wish we could have stayed longer! read more

I was willing to overlook the spotty service (nobody picking up at reception, slow room service delivery) because this place was so pretty. But after my family stayed here, we came home with bedbugs, and since we hadn't been anywhere overnight in over a year, it was pretty clear we got them from the West Street. I called. I emailed. I called and emailed. Nobody got back to me - not even to ask for details so they could clean the room. So be careful - picturesque Maine hotels aren't always what they appear to be. read more

Very disappointed!! We had hoped to stay another night. However the hotel was sold out. When we asked, the receptionist, "Alex," was extremely unhelpful. Therefore we inquired about a late check out. I was told they had already provided as many late check outs as possible this morning due to housekeeping and being sold out, she would need to speak with her manager. After being placed on hold for a few moments she returned and was unable to accommodate our request. Later the same morning I overheard her extend late check out to another guest on the phone while I was in the lobby. With all due fairness, the hotel was very nice, clean and comfortable but for the price the service was extremely poor and unhelpful. Additionally, the coffee machine on the fourth floor didn't work properly. I've stayed in many many hotels and at this price point, over $500/night, I would expect better service and customer relations. This was the very first time I was not granted a late check out at any hotel. Very disappointed. read more

Look no further for a place to stay in Bar Harbor!!! We spent two days here during our Honeymoon Road Trip around Maine. By far this was our favorite stop and favorite hotel (not only of the road trip, but of all of our travels). We can not say enough about the hospitality, cleanliness, location, luxury, service, etc. Go ahead and get the waterfront room. You WILL NOT regret a single penny. We loved our balcony so much we refrained from going out to eat and had our dinner on the balcony with a bottle of wine each night - great liquor store across parking lot in back, food from Stewmans, Paddy's and Sunrise Café (breakfast crepes) are all we needed! Very close drive to Acadia National Park. We will definitely be back to The West Street Hotel for an anniversary! read more

I have stayed at this hotel almost since it opened in a suite with beautiful harbor views and lovely balcony just above Paddy's Restaurant. In March of 2021 I reserved the same suite for 3 nights for a July stay. After the pandemic year of 2020 we were anxiously awaiting the beautiful balcony where we could look out at the amazing views and be outside! When we arrived after checking in we were told to go to the building next door which is attached the hotel but on the other side of the driveway. When we arrived in the room I first went to the balcony which was small and when I sat down I could hardly see above the closed in area. The harbor view was at best an obstructed view looking in between buildings and trees. I went to the front desk and told them they had made a mistake on the room. They said no it was the right room with a harbor view, I explained how we had always reserved the same suite but this was not it. After some discussion they said we could be moved to our usual suite on the last day of our stay which we did not do. We paid the same price for the obstructed view room as our usual room - $1300 per night! They told us they do not assign the rooms until it gets closer to the reservation however we have to cancel seven days before we would arrive to get a refund. Best to try and verify where your room actually is before you arrive, if you've never been there I guess it doesn't matter but this room could have been anywhere. read more

Terrible! Very terrible website to book a hotel with Expedia ! Don't use Expedia !!!!! I had book with Expedia fro two room in Bar harbor days inn ! Paid $651 ! 20mins later ,hotel called me they only have one room available!i need cancel ask refund or just accept one room and get one refund! I said cancel and refund all ! At this time is already in 7pm ! I am hurry to look for other hotel! After I find other hotel and paid ! The days inn called me they can free upgrade me to other hotels ! I confirm with him I had book with best western hotel ! Is same one he said yes ! Actually the other hotel just sounds Little same ! But is two different hotel! This is west street hotel! I had already paid my second hotel ! How can I book four room for two people? I ask days inn manager is him refund but he said i need call Expedia! I call Expedia they said they can not refund! let me call hotel ! I called days inn ! David said my reservation already move to west street hotel ! I call west street hotel ! They told me they did not book me ! Days inn free upgrade this ! They can not refund! The lady Alex in west street hotel definitely not kind person Anyway no body will take care of you ! They help each other ! Don't trust Expedia and Days inn also ! Special the manager david and Alex just be careful with your decision read more

We booked our 2 bedroom, 2 bathroom suite over a year in advance. We are returning guests. I adored our fabulous harbor view the last visit and was so excited to return as guests. We spent $3000 for 4 nights. When we arrived and got to our rooms, it was greatly obscured by trees and buildings across the street. You could barely see the harbor. Also on 2nd floor so lots of street noise. I asked to be moved immediately and was told there was nothing like our suite so we were stuck. There was no offer of 2 rooms next to each other in a better location or anything. I asked for the $30 daily resort fee to be removed as a slight way to make us somewhat happy. Management/Kate Lanigan only offered 1 day resort fee removal and wouldn't budge or offer anything else. It left such a sour taste in my mouth that the customer service was so poor. Also, the gym was dirty, no towels were replenished during my 4 daily visits there and there was a day where we had no housekeeping. Had to search for her to get new towels. I will never stay here again and am reluctant to book a stay at any other Opal Hotels. I prefer Omni and Four Seasons, they have phenomenal customer service. I do not recommend families staying here. They do not care about you or making you happy when you are clearly upset. read more

This hotel has the most incompetent front desk I've ever encountered. I was called to confirm my reservation 24 hours in advance, and I made sure to ask whether the room had been paid for already. The reason was because I wanted to cancel, but I was told I could not because I got a special rate for booking early. When I checked in, they asked for a CC, and I asked again whether it was paid for already. They weren't sure, so they checked. "Yes, that is correct." They were also having a hard time accommodating the guest parking offered. The lot was full. They could not activate my key card, so they had the valet escort me to my room and leave a temporary card to insert so that the lights would work. They asked me to come back down with the key later that night so they could get a tech guy to sort it out. We came back down after dinner, and a Russian woman was badgering the girl at the front desk for a room change. The girl said the hotel was fully booked, and she could not do anything that night. Still the conversation persisted for a good 15 minutes when her husband joined in halfway through to try to charm her or whatnot. Meanwhile, I'm standing there locked out of my room. Now I had just seen this person one hour ago, so she knew what I was waiting for. As soon as the Russians left, she turned her attention to me. I asked if she had reached her tech guy. "Yes, here you go," and she handed me two plastic keys. Could she not have done that at some point during her lengthy talk with the Russians? I'm not the best multitasker in the world, but that would have occurred to me. No one at this hotel seems to have any concept of time management, though. I saw the front desk repeatedly unmanned during peak traffic hours with phones going unanswered. This happened to us when we checked out. We had just had lunch at the pub and charged it to our room. So we asked about room charges. The girl at the front desk said, "It says no charge. Look, zero. So, I guess you got free lunch." Everyone knows there is no such thing. Sure enough, driving home, I get a call asking for another CC to pay for lunch. I asked whether they had charged us again for our stay. The girl had to find a manager. THEY DOUBLE CHARGED US FOR OUR ROOM. We had to call my husband's bank, because they thought his card had been stolen and would not authorize the charge. Here we are driving past lovely Cape Elizabeth, ME at sunset looking at the iconic lighthouse when this bimbo hotel clerk unleashed Armageddon. My husband was furious! I didn't hear the end of it the whole drive back. read more

This review is long overdue . . . My husband and I visited the West Street Hotel for our one year anniversary in June of 2013, and we can't say enough good things about it. Being our one year anniversary, we had really high expectations and West Street Hotel exceeded them all. We booked the corner harbor view room - a bit of a splurge that was 100% worth the extra cost. The room was HUGE, with an extra large bathroom and two porches (both with a view). I really enjoyed the nautical design and the little touches of antiques throughout. I'd read comments about lighting in the bathroom not being bright enough ... there may have been updates between when those reviews were written and when I visited, but I didn't find it to be a problem at all. The hotel had lots of nice touches that made it feel very different than our visits to other hotels. We loved the snack stations which always had fresh fruit or cookies, ice and unlimited coffee or tea. The lobby was very cozy too. Our favorite part of our visit was the adult only rooftop pool. We love children, but on our anniversary getaway appreciated the quiet afternoons. There was plenty of seating - though go early to grab one of the best spots in a "clam shell." During our visit to Bar Harbor, we meant to get out and go hiking but found our afternoons at the pool to be so enjoyable that we didn't wander too far beyond. We ordered lunch from here daily as well as cocktails and found everything we ordered to be delicious. Finally, I can't say enough about how great the service was at the West Street Hotel. We were married at the West Street's sister hotel, The Samoset, so are very familiar with the top-notch service this family of hotels provide ... but it was still very appreciated. Whenever we needed suggestions from the front desk, they remembered us and greeted us by name. The manager was very friendly and sent us a bottle of champagne for our anniversary. Really, from arrival to departure everyone made sure to make our trip unforgettable. We loved it here, and plan to make a trip every June! read more

This hotel overall is good with nice clean rooms, however, the hotel doesn't seem to care about our feedback that we provided at the end our stay. We had issues with the front desk who did a very poor job meeting our needs and was not wearing his mask properly. He didn't give us any information regarding the hotel and the facilities. At the end of our trip, we learned that there is a rooftop pool, there is another oceanfront swimming pool and a spa at the Club. We had no idea and therefore we were not able utilize those facilities which would have added more enjoyable moments in our stay at your hotel. We felt like even though we paid a good amount of money, we were actually not able utilize any of the benefits. This was something we were not expecting from West Street Hotel and we were disappointed. Therefore, we reached out to hotel and provided this feedback. The hotel didn't even respond. I have never seen something like this before, it was even more disappointing. read more

Room 420 is 34 x 15 feet. Bath is 10x6 of that. 510 square feet and we paid about $480 per night, all-inclusive, so that's about 94 cents per square foot. (We paid 83 cents per square foot for a smaller room, no balcony, at the W in Montreal). Rooms 420 and 417 have the largest balconies on the fourth floor, and the only covered balconies on the top floor. Upscale, new hotel right on the wharf. Best views are on the West street side and face the water; other side faces the parking lot. Funny thing: when i booked the hotel, i was told you cannot see the sunset from the property. Well, we could see the sunset from our room. Any top floor room on West Street can view the sunset. And, if your room is not on the top floor, you can go to the fifth floor pool area and watch the sunset. Very young, but friendly and knowledgable staff. Evan, especially, made our stay great. Some rooms do not have bathtub, so be sure to ask if you need one. Could use more lighting near the sofa. Pet peeve: night-stand is between the beds, but no nightstand on the on the opposite sides of each bed. Beautiful horizon pool on roof, but it's not heated! Make-up mirror would not light up. Guy came to fix it and could not figure out how to replace the batteries (it's not hard-wired). read more

I really enjoyed my stay here with my family. The night we got there, the parking lot was completely full so they valeted our rental. The room was lovely and the hotel was in walking distance to most of the attractions and restaurants on our itinerary. It's a short drive to Acadia. Not five star experience for me though because when we visited in October, the affiliated Bar Harbor Club was a serviceless, inactive no man's land, and the cable was out all weekend, so the built in 'lounge time' of our schedule was not so leisurely once all our books were read and NFL Sunday games came and went. I think a 5 star way to handle it would be to have decreased resort fees during non summer months when the club affiliation isn't a real perk or when standard amenities can't be fulfilled. I'd visit again and you should too, but there's always room for improvement! read more