1. West Sound Comfort Systems

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Silverdale, WA

West Sound Comfort Systems

4.9 (7 reviews)
Closed • 7:30 am - 4:00 pm

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5 years ago

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1 year ago

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Ernie B.

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2 years ago

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Ernie B.

Thank you for your feedback Tracy! We try our best!!

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3 years ago

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Robison Plumbing - New Look. Same Local Company. Since 1986

Robison Plumbing

(83 reviews)

My husband and I walked out to the garage yesterday and it smelled wet. We look up on the wall by…read morethe water heater and it looked like something in the wall was leaking. We haven't had the need to use a plumber since moving here two years ago, so I turned to the google. Robinson came up, and it said that they were open 7 days a week, and it being a Sunday afternoon, they seemed like a good choice. I called the main line and the woman was super nice. She said she would tell the person on call and we could decide if the problem was urgent or not. Marcus called and was able to figure out the problem from my husband talking to him and a few pictures sent via text. He told us it wasn't in the wall, it was a small tank over the water heater and would be an easy fix! He even offered to get us in that night when he finished the appointments he had set up. Marcus was super nice and helpful. He got the problem fixed in no time! Robison will be our go to plumbers and we will be sure to mention them whenever we can.

I will not use Robinson Plumbing ever again. They bundle and astronomically inflate the cost of…read morerepairs, especially compared to independent local businesses. They do not provide an itemized breakdown of charges before or after the service to help clarify what you paid for. The receipt showed one bundled flat rate of $760 for three items and service. In total, I was charged $800 for replacing a flapper, flush valve, and fill valve for my toilet. Alone, these three products cost around $50. The length of the repair/service was less than 45-minutes. While I appreciated the same-day service, 1-year warranty, and customer courtesy of the technician, the corporate overhead charges for under an hour of labor and less than $50 in retail parts are predatory and equate to an astronomical hourly rate. Even the technician told me I could fix this problem on my own and demonstrated how to fix it in the future. I have been a loyal customer with Robinson Plumbing and wanted to use them as a reputable local brand. I trusted the technician's expertise in a stressful moment, but looking into standard plumbing rates following the estimate, it is clear they have thrived on a lack of transparency with customers and overcharged people for 40 years (a reputable plumber the manager told me). The manager offered me a 5% discount for my troubles, which would have amounted to $40 off my $800 bill. I appreciated the gesture, but felt it was insulting and did not fairly resolve my concerns as a loyal customer. Robinson's secretive bundled pricing, extremely high inflation, and stubborn manager make it impossible for me to recommend their company to neighbors, friends, colleagues, or my family.

West Sound Comfort Systems - hvac - Updated October 2026

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