Impressive-capable (they replaced two defective toilets with no muss or fuss in less than three…read morehours), pricing was extremely fair, no extras or add-ons. Did I mention respectful, kind, and very, very CLEAN? Both workers (which included Big George, the boss) wore 'booties' over their street shoes to avoid any tracking while in the house. I can't get over how painless and easy their service was!

Originally I had reached out to a different plumbing service to come inspect and unexpected slow…read moredrop in the crawl space of my new home. The wait was about 2 weeks. I was getting really worried about the leak and reached out by email to Galantis Plumbing at about 7am. I received a phone call at 8am saying he had a cancelation this morning and was able to come out right away. He was also booked two weeks out, but his response time to my email allowed us to get the leak looked at a few days earlier. I later found out the owner is the one who arrived ay home to fix my plumbing issue, and was also the one who responded to my email. The plumber (I wish I remembered his name) was extremely prompt in getting from Poulsbo to my home in Suquamish. He was quick to identify the problem and was able to fix it the same day. For such great service, I was happy to only pay $300 to get my plumbing issue resolved. I will 100% be using this service again.

We were told by someone else we needed complex work on a shared sewer line, which would cost $25k,…read moreso I needed a second opinion. Mark was highly recommended by two other area plumbers, and he was quickly responsive to my explanatory text. He came out to give me a free estimate, and spent an hour scoping the entire line down to the street, told me that he saw no reason for expensive repair work, and suggested an annual scope and possible jet-out as needed. They have a customer in me for life now.

I had a disappointing experience with Pioneer Plumbing. Communication was poor from the start. They…read moredidn't tell me when they'd arrive, didn't knock, and entered through the back without saying a word. Throughout the job, we had to initiate every conversation just to understand what was going on. When they finished the job they didn't even take the initiative to let us know that they had finished, provide a summary of work that was done, and what the root cause was. The pricing felt very excessive for the work performed. 3 workers were sent to dig a hole, only 1 of them was digging while the other 2 were chatting the whole time about moonshine, drugs, and parties they go to. They came unprepared, even though they arrived in a 20+ ft truck, so another 2 workers came with the required part. Then the 2 additional that came also joined their conversation and just stood around, distracting to the main person working. No details on labor costs, parts, taxes, and fees were stated on the SOW. We had to sign it since it was an emergency fix that was needed. After some negotiation they eventually reduced the price by a small amount. Nevertheless, they took advantage of our vulnerability. To top it off, they reached out after the invoice was paid, stating they forgot to include taxes. This was an absolute waste on my time due to their lack of attention to detail, professionalism, and management. The entire process was frustrating and lacked professionalism. I wouldn't use them again.

Want to say, Joe, came to our house install a garbage disposal last week and today he installed a…read morenew water line for our new refrigerator. Joe is a hard worker, fast worker and a very knowledgeable worker. Very pleasant to work with. FIVE STARS and he merits a BRAVO ZULU for his workmanship because he "makes it look simple". COLLINS PLUMBING: Please send a memo to corporate and give Joe a raise. I highly recommend Joe come to your home because he will "take care of situation" THANK YOU, COLLINS PLUMBING.

Never, EVER use this company. I had a main line clog. They…read morewere late, then wandered around in the yard even though the clog was in the line under the house- then the guy dropped his keys in the septic tank! After all this, they STILL charged me over seven hundred dollars... and just a couple months later the problem came back and they were INCREDIBLY rude to me about it. I will never, ever use this company again. I regret doing business with them in the first place. I would highly recommend staying as far away from them as possible. You'll find yourself almost a thousand or more lighter in the wallet and with nothing to show for it except a clogged drain.

On December 19th, we discovered our water heater was not working. We called O'Neill at 8:30 and…read morethey had a crew at our home by 9:00!! Ricky and Will determined that our leaking water heater was shot and replaced it quickly. Our old water heater was an 80 Gallon size and had been installed in January of 1980! The heater was way too large to be removed by two men (our stairs has a weird turn at the top), so Ricky said it would probably take four guys and he would talk to someone at head office to set that up. By the first of the year, I had still not heard anything, which I put down to it being the Christmas/New Years stretch, but called O'Neill after the new year and the dispatcher told me nothing had been set up, but he would talk to Ricky and then call me back later that afternoon. He didn't. I called the next morning and the dispatcher said that there would be a crew out Monday, January 6th between 9 and ten in the AM. We waited all morning before calling the office and the dispatcher contacted the crew who told him they had gotten really busy and decided to skip our appointment. We were never contacted by the crew. We set an appointment for the next day and I emphasized that the heater was huge and they would need some extra guys. A two man crew showed up the next morning and quickly discovered that they couldn't get it out without extra help. They called HQ and another guy came out and after much pushing and grunting, they got the heater out. I have to point out that everyone I dealt with from O'Neill was very polite, professional and helpful. But the extended period that the old heater sat in my basement and the effort to get it removed was a total cock-up. Despite all that, I would gladly use the company again.

I have a small 1BR condo that I rent out in Seattle. The management company that I use hired…read moreO'neill to repair the toilet in my condo at least 3 times in five years. When I signed with the management company, I didn't have any say over this and was not allowed to do any repairs myself. So I was stuck with oneill. First time they came out and installed a new Fluidmaster PRO45 "premium" fill valve, new lever (never seen a lever wear out in my life), and new stopper. That premium fill valve is a $20 part (retail) for which they sold to me for $28--whatever. $450 bucks for this visit. Two months later they came back out to adjust the float level, and charged me again. Uh, you should have correctly set the float level the first time. Even if you didn't, you coming back two months later and charging me again proves you value profit over relationships. If it were up to me, I would have never used them again. Fast forward to a little over 5 years later. That "premium" fill valve "failed" and they installed a new one, over $400. No f'ing way a premium fill valve should stop working anything short of 10 years if installed with half a brain in a regular use scenario. Korky makes a less expensive fill valve with a 10 year warranty. For that same $1,000 these clowns charged me over 5 years, they could have installed two brand new toilets over the same time period. Ridiculous.

We've had the pleasure of working with Herdman Plumbing on several occasions for projects of every…read moresize. Every technician has been polite, knowledgeable, and skilled, fixing each issue and explaining what they were doing and why along the way. I called Herdman Plumbing about a potential toilet leak and fix to my bathroom drain. Ken and Kyle, our technicians, arrived early, quickly assessed the issue and got to work. I truly value the service they provided!

Kyle and Ken did an excellent job installing a new hot water heater!would use this company again!read more

Service was prompt, and on-time for arrival. Mack (apologies for spelling) was incredibly helpful,…read moreclear, and efficient at solving the problem. I especially appreciated him walking me the work he was performing, and checking in each time to update the quote and timing. He made it incredibly easy to trust his work, and a sure re-hire should I need electrical work again. My problem was completely diagnosed, and fixed, in a couple hours. Thank you so much!

I was staying in washington with my grandmother.When power to 3 rooms went out as well as the…read morefreezer I called these guys at 2 a m. Because The heat was off in those rooms as well as the power they we're there by 4 a m and had the problem fixed by 7 am And they were polite the whole time despite it being so early in the morning

Rapid Rooter was prompt, on time and helpful. The 4 stars come from some damage to our home that…read morehappened on their first visit, and not completely resolving the clog/back up they came out for. However, with a phone call, they scheduled another lead tech to come out and check the damage, as well as redo the "rootering". Even though the damage was minor, it was their fault, and they fully acknowledged that, apologized, and offered to help fix it. I was very grateful they were honest and didn't fight me on the situation. The tech took his time "rootering" the second time, and tried some more intense measures to make sure our back up was resolved. I recommend this company, but just be aware of your stuff and check for damage.

Writing this positive review of Rapid Rooter to call out the professional and knowledgeable plumber…read morethat addressed our issue and the company that stands behind its work. Daniel needed to do a lot of trouble shooting to fix a clogged toilet and drain in the older home. Project was particularly complicated because outside "clean-outs" were actually connected to the gutters. We appreciate that Rapid Rooter stands behind their work and Daniel was able to get to the root (unintentional pun) of the problem. He also gave us tips to avoid clogging the pipes in the future and a referral so that we can address the lack of access our plumbing to an outdoor clean-out. We'd also like to call out the customer care/front end of the company. From the start, I was given clear and precise information and treated with care. Like I told Daniel, I hope I don't need to see you again... But if we need plumbing care, we'll be in touch.

This is a great place for inexperienced DIYers too. Joel diagnosed my dripping faucet problem even…read morethough I brought in the wrong part. Talked to me about how to remove the cartridge and tips for replacing it and how to prevent future problems.

Problem: Needed to fix drip in #1 bath sink faucet. Decided to replace all four cartridges in #1…read morefaucet and #2 faucet and replace entire faucet assembly in #3 bath sink faucet to match first two. Plan: Visited showroom. Amber immediately ordered replacement faucet. We then met with Pam to schedule all onsite work for following week. Done in less than 30 minutes. Fix: Kevin arrived at appointed time. He replaced the older fixture and all four cartridges. No more drips. Cat was disappointed since she had made a daily habit of jumping up on the sink trying to catch the drips. All in all a most pleasant, professional and timely experience. We will be returning for any future plumbing needs.