Helped us with a tough plumbing problem quickly and efficiently. Very skilled and experienced at all phases of residential plumbing. Excellent customer service/interpersonal skills. Our go to plumber from now on! read more

Every homeowner needs a go-to list of skilled contractors they can always depend on to deliver excellent service for a reasonable price. Preston Plumbing is #1 on our list for all our plumbing needs. We have hired him on several occasions, the most recent being a complete failure of our tankless water heater. This is a "covered" unit with our home warranty company, but after two contractors came out and had no clue whatsoever about tankless water heaters, I contacted Preston whom I knew was an expert. He came out, diagnosed the issue, and ordered the faulty part. He also said our flow sensor was very corroded and once it failed, we'd need a new water heater since that part is no longer made. But while waiting for the other part, Preston took time on his own initiative to dig around a little and found us a new flow sensor, so we won't have to worry about replacing our tankless for some time to come. That initiative has literally saved us a few thousand dollars over the next several years! So, my advice to you is that this is the last review you need to read. Just add Preston Plumbing to your own short list and contact him first for all your plumbing needs. You will get top-notch service, expertise, and blessed peace of mind! read more

I have used Preston a few times now and will continue to get all my plumbing jobs done with them, their prices are quite a bit less than Robinson and they do a great job. Always right on time as well. Call them read more

Very happy that I knew the plumber to call. Preston is prompt courteous and professional. Does great work and always willing to answer questions... read more

Preston is very conscientious and takes pride in his work. He saved me several thousand dollars by doing the work someone else estimated would cost twice as much. He also returned to check a leak (that had been repaired with black tape by someone previously). He did not charge me for this. Just said to leave a positive review...he's the best plumber I ever hired! I trust him. read more

Preston Plumbing has set itself apart as the only plumbing service we will utilize for our plumbing needs moving forward. Preston (the owner) responded to our inquiry promptly. He was able to offer us an appointment within a couple of days, and he kept that appointment. He was respectful and personable throughout all of our interactions. And, perhaps best of all, he was able to diagnose and fix our plumbing issues quickly and competently. It can be difficult to find good, reliable service in this day and age, but Preston Plumbing is certainly on that shortlist. read more

I highly recommend Preston Plumbing. They are very competent, knowledgeable and prompt. I've used them for minor repairs but also larger installs. A whole house water filtration system and sump pump installation. All work is warrantied. My confidence is high with this company. read more

The sellers of a home we had recently purchased had a plumbing contractor make a repair on a gas fitting in the attic after noticing a smell in the entryway. My brother and I came up from out of state to paint and noticed the same strong smell in the entryway and laundry room. We reached out to the plumber they had used and his response was that he believed the odor was something other than gas and likely a musty damp smell and to turn up the heat. Another colleague from his shop never showed up after stating they would stop by to look at it. We also found that another plumbing contractor was called out to address the smell before the 'repair' was made and they couldn't isolate the leak. We reached out to Preston after noticing a gas smell coming from the water heater controller area. I asked if he could replace the 10 year old water heater and look for any other leaks. He responded to my late evening email about an hour later and said he would be there the next day at 1PM to replace the water heater and assess for any leaks. Preston arrived on time and immediately noticed the gas smell in the laundry and water heater area. He went up into the attic and found the gas smell was very strong. He replaced the water heater (found a loose gas fitting) and began isolating the gas leak with a couple of tests and narrowed it to the fittings in the attic. He thoroughly explained the process and said he would need to come back to pressure test the system to isolate the fittings or appliances that were leaking. He turned off the gas at the tank until he was able to come back. Two days later Preston was back and found two leaks in the attic. One was a small leak and another was a huge leak coming from the 'repaired' fitting the prior plumbing contractor completed. The system was losing about 20lbs every two minutes. Since I was out of town, Preston videoed and photographed the damaged flex pipe caused by the previous contractor when he cut the pipe, which was the primary source of the leak. He completed the repairs and pressure tested the system again to ensure there were no more leaks. Something the prior contractor should have done but apparently didn't. I never write reviews but I felt I needed to here. Everything happens for a reason. By answering my late evening email, Preston simply saved us from disaster. No question in my mind that Preston will be the only plumber I use for any future projects or issues. Preston was thorough, prompt and cared enough to investigate the gas leak and repair it. He was honest and charged a fair price for his work. If you ever find yourself needing a plumbing contractor, Preston is hands down your guy. Don't waste your time or take any chances with anyone else. Thank you Preston! read more

Cuts corners. Ghosted and didn't fix the issue he created. Costed $4k more and a different company to fix the issues he created.

It's a little long, but if you're looking at Preston Plumbing, Inc. for a big job, do yourself the favor and read. I'll leave a TLDR at the top for the lazy. TLDR: Preston installed new tankless hot water heater, he botched it and ghosted me, leaving me without hot water during the first 4 weeks of winter due to shit weather and me being naïve. I'm a new homeowner and not skilled with any DIY jobs. August of 2022 and my tankless hot water heater died and needed to be replaced. The first few places I called couldn't do installations of tankless heaters. Preston was the first I found who said he could, so I went with him. He came out 2 or 3 days later, ripped out my old unit, then installed the new and was on his way. The new unit worked great, up until the middle of November that is. Our new heater started flashing exhaust blockage error codes. Called Preston up and he came out the next day to take a look. He took off the front, turned on the water, checked a couple of hoses. He told me I need to go on top of my roof to look for any blockages that in my vent, and to text him with my findings. This was the last I heard from Preston. Multiple calls and voicemails sent, never heard back. I just wanted hot water before it got really cold. That same week it started snowing :( These calls were over the course of 2 weeks. I figured he might be out of town for the holidays or taking a vacation. We're all people. Eventually I had to come to terms with the fact that I was being ghosted. A few appointments with other professionals later and the problem was figured out: Preston had installed the tankless hot water heater too high up my wall which in turn pushed up the exhaust vent. This led to a buildup of condensation that turned into over a gallon of water in my pipes, preventing the exhaust from exiting. Additionally, Preston used all the pre-existing fittings and piping from the previous heater while the new plumber replaced all of the old fittings and piping. Preston was nice, personable, timely, and seemingly knowledgeable. My only conclusion for him not returning any of my calls was that he didn't know what the issue was or that he knew it would cost him more money. read more

Amazing! We found a leak at 730pm hoping for someone to come out the next day. I called and left a message and Preston texted later in the evening. He was out first thing in the morning and saved our kitchen from flooding. We still haven't heard back from any of the other plumbers we left messages with with and the job is already completed. Highly recommend!!! Thank you!!! read more

We've hired Preston to install a new water heater and, more recently, to replace an old galvanized drain pipe to our kitchen sink (still traumatized from the sound of the basement ceiling caving in from a water leak...anyway). He is courteous, works quickly, and knows how to correct questionable plumbing choices made by the previous homeowners. Preston is not the cheapest plumber out there but his pricing is reasonable and we know the work will be done correctly. read more

I called and Preston was just finished with a client in my area so, he came within 10 minutes. Preston was very professional and personable. He did quality work and is now our family plumber. read more

Unprofessional and zero customer service skills. Landlord called for him to be dispatched out and diagnose a leak in the plumbing. I tried to schedule a date/time for a dispatch to investigate and resolve. He turns around asking me for photos of a job he has already taken. I explained that these could be provided, but id like to set a date/time. He proceeds to choose words which essentially tell me to f off. If you want to hire a plumber who cares about providing good service and acts professionally do not call Preston Plumbing. read more

I called after hours on a weekday just to try and get a quote for local service. I immediately got a call back, and was able to schedule his next earliest slot for only about a week out. He was even so kind as to allow me to cancel before the next morning if I needed to. Once he got here (promptly), he was beyond professional and fixed a very tricky situation with great skill. He just happened to have the perfect part in his truck for our old sink, and was able to advise us on potential issues that may come up in the future due to our pipes. He even heard and diagnosed the issue two feet deep in the wall! It was such a relief to work with such a wonderful business, he will be my immediate first call in the future. read more

I had a non-operational shower faucet and called another plumbing company that wanted to charge over $500 for the repair. Preston fixed it over the phone just by diagnosing the brand of the part. Five stars for professional Knowledge and honesty when he could have insisted on an expensive repair visit. Will definitely hire for future work. read more

Prompt, professional, courteous, efficient, and informative. Finished the work in record time. 10/10 recommend!

Wow! Talk about impressive! We had another local plumbing company out earlier this morning. I was expecting them to do some work, but instead they just gave me a quote. I was not impressed with them and decided to get another quote. I called Preston Plumbing. Preston gave me a quote over the phone, which was considerably less. He came out within an hour and did the work very quickly and efficiently! I would definitely call Preston for any plumbing work! read more

Excellent!! Bathtub wouldn't drain at all. Left a message Wednesday morning. They called me back that afternoon. They were out the next day (20 minutes early...loved that). Quick and efficient. Explained what he was doing every step of the way. Very courteous. Very professional. Highly recommended. read more

Great service from Preston Plumbing all around! Call back, response time, and on-site, Preston was fast and efficient. He also looked at a future project and answered all my questions as well as managed my expectations. I will definitely call Preston again. read more

Our shower head suddenly started leaking early last week. I decided to try Preston Plumbing because of their 5 star glowing reviews. Twice last week I left messages on their answering machine with no response. Then I left a written request through their website on Monday. Still no response. In the meantime the shower head is leaking a tub full of water every hour. This lack of response is very unprofessional . read more

Preston runs a straight forward business model: He does what he says, does so with excellent service, pricing is fair / market priced, and is highly trust worthy. In the world of contractors, it's a pleasure working with someone who is dependable and reliable. Also, on-time! read more

We just bought a house and had a few plumbing projects we wanted to do. I sent a message on the website last month for an estimate but didn't receive a response. I called to follow up a few days later and left a voicemail. Preston returned my call the next day while I was at work and gave me his cell which I called back twice and also had my husband call but never heard back. I was excited to find Preston Plumbing because they're local and 5 stars so disappointed we never got a response. I get everyone is swamped right now and not sure if it's because we have out of state numbers but still unprofessional. read more

Preston did a great job of repairing the leak under our sink. Quick service, nice guy, definitely recommend him highly.

We remodeled our kitchen last year and recently discovered a that very slow leak under the kitchen sink has permanently damaged the cabinetry. Very upsetting! Preston showed us where the mistakes were made and the wrong parts that were used, and redid all the plumbing. He even gave us a moisture detector alarm free of charge. That and his attention to detail have done wonders for our peace of mind. He was very professional and courteous and wore a mask the entire time he was in our home. We have already recommended him to others and will use him again in the future. (In regard to the reviewers that were unable to connect with Preston I can say that I called on an afternoon and left a message which was returned the next day. For non-emergency situations I don't mind waiting, especially if I can speak directly to the plumber rather than going through a receptionist) PS He was also very kind to my cat, for any animal lover reading this review... read more

Preston Plumbing was great. They returned our call the same day a message was left and they were able to fit us in to their schedule quickly. We had issues with our water pressure in our master bathroom and the install of the shower handle was done incorrectly by the previous homeowner. Preston Plumbing arrived ahead of schedule and quickly fixed our issue. We will definitely use Preston Plumbing again - they are responsive, knowledgeable, and professional. read more

Preston is wonderful - he is prompt and tells you up front what the cost will be. After he had come to fix a valve, another problem with my hot water heater came up the next day. He called me back at 7:30 am to tell me he could come right away - replaced the water heater and made all the adjustments and still made it in time for his scheduled appointment with someone else at 9:30am. read more

I left a voice message on March 28th detailing a standing sewage issue that I had in the crawl space under the house. I understand that my issue is disgusting and I wouldn't want to do it either, but wouldn't politeness presume that at least a call back would be in order? A simple "I'm sorry Ma'am but that is not something we are qualified or want to do," instead of ghosting me. read more

Prompt, reasonably priced, professional, and lets you know exactly what's wrong and how to maintain the fix. Can understand why he's booked up with appointments all the time! Will definitely call again for our plumbing needs. read more

I would highly recommend preston plumbing. We closed on our new house which had a 21 year old gas hot water heater just hanging out on the ground. We called places like home Depot and Lowes to see how much going tankless would be. Both gave us a ballpark range of an ungodly amount to go tankless. We found preston plumbing online and decided to call them because he has the best reviews online. Boy was a glad we found him! He was very polite, helpful and installed the tankless gas water heater very quickly! It works great! The BEST part was that his price didn't even come close to home Depot or Lowes! If you want excellent service for a reasonable price, preston plumbing is the way to go! read more

with regards to Chandler H's Comments below, I am the property manager for his house. I went over to look at it to make sure it was Not a loose pipe, after doing so, I called my dependable Plumber as in Preston Plumbing (who I have used for the entire time I have been doing Property Management. Anyway- Preston just called the tenant Chandler to set a time, but at the same time asked if she could possibly shoot a picture of the underneath of the sink & text to his cell phone, as there are thousands of parts that possibly would be needed and Preston just wanted to make sure that he came prepared to fix the job once and for all. Anyway- the tenant basically told him that he would not do that and basically told him to get over there and fix it. Preston called me to let me know and I called the tenant to let him know I was coming over to shoot that picture, which he refused to let me do and finally texted the picture. I think I had a tenant that was having a bad day. Anyway- I know Preston personally and he would NEVER tell anyone to F-off, that is for sure!! We felt it best to get a different company to go look at the problem as it seemed that the Tenant had a problem with Preston which went back to installing a brand new dishwasher the owners purchased for this unit. Anyway- I felt it unfair for the tenant to talk about my trusted Plumber this way- as he has done everything right on all the other jobs that I have had him do and at a fair price. As it was the owner ended up paying probably double what Preston Plumbing would have charged to fix if he just had a quick picture of the piping under the sink. read more

We have a Navien tankless water heater that other local plumbers weren't experienced in and we've given money away to them trying to repair it. I wish we were given Preston Plumbing information from the start. Great customer service, quick turn around time and excellent on site service. Our unit was replaced in less than an hour and 45 min and hot water was restored. Choose Preston if you're looking for 5 star service and support local! read more

Preston was at my house within an hour and fixed my leak very quickly. I thought the pricing was very fair and I am very pleased with his work. I will definitely call him again for any future plumbing needs. read more

Preston is such a great guy! He was quick to step to the plate with a plumbing emergency and corrected in less than 20 minutes. Not only is he awesome at his trade, but he has manners as well, and refused to wear his shoes in my house. A true lifesaver, this guy is, and if you need a plumber, Preston is the right guy for the job! read more

HIGHLY recommend PRESTON PLUMBING (253 509-9993) of Port Orchard. Extremely prompt service and very reasonable... AND they successfully fixed our problem! read more

I highly recommend Preston Plumbing. Preston came to my home for a disposal installation, dishwasher installation, and water line installation. He knew what he was doing, worked very efficiently, and was both polite and considerate. I purchased the dishwasher at Sears and originally ordered the installations through them; the person who came to install the dishwasher didn't complete the installation, and his knowledge in doing so seemed limited. Thankfully, Preston was able to come out quickly and take care of all of our plumbing needs including a pesky leak. We have an older home, and I am sure we will have issues come up here and there. We will definitely call Preston Plumbing in the future. read more

Good work. Quick. Everything went as expected. Will hire any time I have plumbing work needed. Very knowledgeable. Good communicating, as well. read more

Preston Plumbing may deserve a 5 star rating for the work he has done but I am giving him a one star rating for not returning my phone call for service. I can understand that he may be busy but have the courtesy to at least call me back and let me know that. read more

What a relief to find an honest, affordable, professional, courteous plumber who fixed both my toilet and sink leaks quickly and didn't charge an arm and a leg for the replacement parts. He showed up on time, quickly went to work and had both fixtures working the way they're supposed to in under an hour. I'm definitely recommending him to my friends and family and he's going to be the one I call in the future for sure. read more

Preston Plumbing went above and beyond to insure my aged damaged hot water heater was replaced before my guests arrived. On time, quick, professional and economical. It doesn't get better. Thanks Preston... read more