The windows aren't in yet, but so far it has been a five star experience all around. I worked with…read moreseveral other companies for estimates and HEGG surpassed them all in price, ease of doing business, and responsiveness. They are genuinely nice people as well. I am assuming they will stick the landing with the actual install too. They carry several top window brands and offer vinyl, fiberglass, and wood installations.

In a world where customer service and reliability has become awful, HEGG Windows shined. We had a…read morevery good experience. One of the owners came out to give us a quote and the customer service held throughout completion of removing 25+ windows and installing 20+ new ones. They weren't the cheapest option, but they were 30% less than the Pella quote. In the end, we were incredibly happy with HEGG and have recommended them to our friends who are looking for new windows.

If I could give them less than 1 star, I would. After my experience years ago at Vegerranian…read more(https://www.yelp.com/biz/vegiterranean-akron?hrid=Gy60gk0LRUzzCwFAYUeR3w), I thought I couldn't find anywhere to offer me a worse customer experience, but Dave at Iron Gate may as well have just said, "hold my beer, I can do worse than that." TLDR first: Dave, the sales rep, mis-measured my entry way and ordered a standard sized door. When the standard-sized security door came in four weeks later, the installer came to put it on and it didn't fit. He said they would either have to order a custom door, or shave 1/4" off of each side of our door jam. When I confronted Dave about how he mis-measured, he offered some claim that the door had a shim that kept him from being able to measure it right (even though that didn't affect the company who ended up getting it right). I was called a liar to my face and told that I should just take my business elsewhere. So I did. Now for the long-winded version. The lock on our old security door broke, and nobody makes pieces for that old lock anymore, so we started researching companies to replace it. Neighbors had warned us about Irongate, but the only other company to give us a quote at the time came back with a quote $1000 more than the one we got from Iron Gate, and we just couldn't pass up that price difference. It was going to be the exact same door from the same manufacturer. So we had Dave come out back in late August or early September and measure the entryway; he seemed nice enough at the time, very personable, like he knew what he was talking about. He said it was a standard sized opening, something that surprised me since our house is 120 years old and pretty much nothing on it is standard sized, But hey, he's supposed to be the professional and I watched him use the tape measure, so he should get this right. Since it was standard sized, it would only take four weeks to get the door in, and there wouldn't be an extra $250 charge for a custom door. Fast forward to install day (October 3) and I unexpectedly had to travel for work, but my father came up to be there so we wouldn't have to delay any longer. I got a call from my dad telling me the installer says the door was incorrectly measured, and that we have two options. Either they send it back and order a custom door that will take another five to six weeks to get in and cost an extra $250, or they can cut 1/4" off of each side of the door jam. I went back and forth on the idea for a few minutes before deciding to go with the custom door, although I was told I'd have to call in to officially order it since I'd have to cover the extra $250 charge. I called to Iron Gate later that day to find out what was going on with the door measurements and find out how they had gotten it wrong in the first place. Dave tried telling me that it was normal and that, "we work on these older homes in the area all of the time, and we just cut a little bit off of the door jam, it's no big deal." Maybe it is, maybe it isn't, but if you're going to be doing alterations and cutting my home, I feel like I should have been informed of that. What I had originally been told about the job they would do is they would remove my old door and install a new one. No actual alterations were ever mentioned. So I told them I would have to think about the decision for a few days and get back to them. About a week later I decided to go into Iron Gate's office myself and talk to them in person. I expressed my frustrations to Dave that it was now going to take another 5-6 weeks before we even had our door, at which point he cut me off and said it would be eight(!) weeks to get the custom door in. I called him out and asked why he had just told me five-six weeks the week before, and he just made a noncommittal comment about Iron Gate being at the mercy of the manufacturer for timelines. This same manufacturer makes the doors for the company who did our install for us, and had a custom door to us in four weeks flat from our original order date, but that's another review in and of itself... Admittedly, I got a little heated and asked what Dave and Iron Gate was going to do to make this right for us, since it was their original measurements that were messed up in the first place. Dave said, "Nothing. This is the price, take it or leave it." I expressed my frustrations again, and told him I wished I had taken my neighbors' advice when they told me to avoid using Iron Gate because of their bad experiences. He asked why I didn't do that, and I said, "Because you were $1000 cheaper than they were." When I told him I got other quotes after we had hired them, that were similar in price, he called me a liar and said they were the only ones who did this type of work. I canceled my order and demanded all of my money back (which I got). Argh, character limit reached, but long story short don't ever do business with these people!

Garrth, Great experience, replaced all the…read morewindows on our house including custom security bars and three security doors. All work and product was of a high standard and conducted in a very professional manner. I will use them again.

Guy came out on a Wednesday and said he'd email an estimate by the end of the week or early next…read moreweek. Never received it so called. After answering a few questions and then being put on hold for 20 minutes, I hung up. Thanks for wasting my time. Twice.

Do not use basement Doctor. I spent over $17,000 with them to stop water in a half basement. We…read morestill have water coming into the basement after all their work. They would not stand behind their work and wanted to try to charge me another $7000 to fix the issue that they twice tried to fix at my expense. Going to Ohio basement authority to fix their mistakes. If there are any future water leaks at least they will fix at no cost to the customer.

What a great bathroom remodeling company! Michelle did a wonderful job designing a low-maintenance,…read moresafe shower remodel for our narrow 1931 bathroom. The room looks so bright and clean now, the new fixtures work beautifully, and cleaning takes almost no time at all. Plus, we now have stylish grab bars, a non-slip shower pan, and a larger drain that won't get clogged with hair. Michelle suggested removing some wall tile to extend the new Onyx wall slabs in the shower enclosure to the door molding, and we are really pleased with the result. The 3-person installation crew, led by Kevin, got the whole job -- including replacing two toilets -- done in 8 hours. They showed up on time, were very pleasant, and they cleaned up after themselves. There were a few minor issues after the job was done, and Michelle sent Matt over. He made everything perfect, and he was just as nice as the rest of the crew. Columbus Bath Design gave us a fair price. They are one of the best contractors we've had in the 24 years we've lived in this old house.

Columbus Bath did a total remodel of both of my baths. Given the outcome, I want to give them 7 or…read more8 stars instead of just 5. The took all the time I needed in the show room with lots of professional suggestions that I wouldn't even think about since I'm not in that business. There were ton's of scenarios to choose from and even more counter and vanity samples. As for the actual work on the job, CBD had some of the most able and professional craftsmen that I've run across. These guys were on time, worked diligently, contained demo dust and debris very well and took a lot of pride in how they installed the new product. That last part was very important to me. Not one of them treated the remodel like it was mine....It was more like they were doing the work in their own homes. It was flawless. During the project, they asked me my preference as to locations of towel and TP bars and soap caddies in the shower and bath and the direction of the floor being laid. They always left the job each afternoon in a clean and livable state. I could go on but you won't be dissatisfied with Columbus Bath Design. Wayne Tope

These guys are on their A game. Explain project as it progressed, clean up each day. Their process…read moreof follow-up is complete also.

Contacted company via website link requesting 'free quote'. Soon after had questions concerning…read morewarranty. Only mention I could find on website simply stated 'transferable warranty' under 'Realtors and Home Inspectors' drop down. On 7/7/26 spoke with employee Autumn asking about any warranty. She advised that she couldn't answer my questions, but that she would inquire and call me back the following day. Never heard back from anyone. Plenty of calls wanting to schedule 'free quote', but nobody wanting to answer warranty questions.

Chad did a great job for us. We had a small cabinet that needed a granite top. He helped us find…read morea PERFECT piece of granite, and it looks great. He made the process really easy for us, between selecting the granite, measuring, then getting the Team to install it. We'd definitely recommend Chad and we would definitely use them again!

I would give The Granite Guy 10 stars if Yelp would let me…read more.. We had a fantastic experience, and would never - ever - work with anyone else again. We've even referred friends + relatives to them (high praise). Our salesman Chad Schirtzinger, his sales manager Chrissy Boasetti, and their fabrication + installation manager Toney Curry were all wonderful to work with - knowledgeable, professional, fair, reasonable, and genuinely nice. They have a big selection of slabs, and a huge room of remnants they can fabricate for smaller jobs, too. We weren't planning to, but found a rem to upgrade the countertop in a half-bath, too. This install was big and challenging - it took 3 huge slabs of matching Quartzite for a giant island and a full-height wall backsplash behind the stove. It took 8 strong men to carry and set the big island slab - I promise we were holding our breath the whole time they were carrying it in. There were a few small hiccups - that's going to happen with a big and complicated job like this. They fixed everything to our satisfaction - no hesitation, no complaints, no problem - they consistently "did the right thing" (which is refreshing and somewhat unusual these days). We kept changing our minds in the design process, and they handled our ideas and frequent changes with expert guidance, kindness and grace. AND... because hard surfaces aren't cheap, and Quartzite is quite expensive (2.5x-3x the cost of granite) - their prices were fair, fair, fair. They were fully 1/3 cheaper than another well-known granite fabricator I've spent a LOT of money with in the past (and never will again). The Granite Guy's prices were fair and reasonable for what we got. I cannot say this strongly enough - we recommend The Granite Guy 100%. 1,000%. 10,000%. Our customer experience with them was awesome and what you'd hope for, their prices were fair, the people are awesome, and we got exactly what we wanted at a price that didn't feel like we were being ripped off (if I show you the quote we got from "those other guys", you'll understand what I mean). This project transformed our kitchen, and our entire home. I've attached pix - check them out. Everyone loves our kitchen now. Thank you, The Granite Guy - you're a classy company full of classy people who understand customer service for a big, scary, expensive project. We loved working with your team, and love the results every time we walk into our kitchen...!!!