this dealership is super shady in the used car department. They will not let you take it to an…read moreoutside mechanic for inspection. We told the salesman (Ron) you'd be stupid to buy a used vehicle without an outside inspectio and he actually said "no offense, but a lot of our customers are stupid". I don't think I need to say more.

Fantastic experience purchasing a truck here. I worked with Robert (sales) and James (finance…read moredepartment) and they were both a pleasure to work with and really great guys. Robert provided a no pressure buying experience and was upfront, transparent, and honest throughout the pricing/negotiations. I knew what truck I wanted to look at and didn't have to deal with the normal dealer hassle of, "well sit down let me show you other options," and then try to upsell you on something else. He handed me the keys to the truck I wanted to see and told me to take it for a spin and when I got back he didn't try to pressure me into an immediate sell. When I did decide to buy the next day, James had everything ready to go for paperwork by the time I showed up to the dealership and had me out the door in my new truck in under an hour. Overall, if you are looking for a no hassle buying experience, this is the place to buy your next truck. Can't recommend these guys highly enough. Hands down best car buying experience I've ever had.

We take our Hondas here for maintenance and repairs. The crew is friendly, and our vehicles are…read moreready when promised. Prices are mostly competitive with the AAA garage down the street. Sometimes you also can find a 30 off Local coupon for some savings.

I don't usually do this sort of thing but I am beside myself with gratitude right now. Two…read moreSaturdays ago my Odyssey which has always been serviced and maintenanced only Williamsburg Honda began misfiring while driving on the interstate. I immediately drove it to the dealership, praying it would be something easy to fix. They called me early last week and told me that 3 of the piston rods were damaged, amounting to a repair upwards of $5k. Luckily the repair was covered by what they called and extended warranty on prominent issues with this vehicle's make, model and year. The extended warranty, which was closed last year, was reopened for a limited period of time - and extended to additional years, makes and models. While in the engine, they noticed that a coil had also been damaged - because they had record of the work being done at Williamsburg Honda, they also replaced that for free. I have always been told not to go to dealerships because they inflate the prices and charge for things you don't need - however, I am convinced that the loyalty and willingness to keep my van serviced with them resulted in this repair being 100% covered. For me, I will always take my Hondas to Williamsburg Honda, but if you are like me and you are unsure, I wanted to share this testimonial especially since the holidays are approaching - we can use all the love, care and customer service we can get and I am beyond grateful for this.

John and Ken couldn't have been more pleasant to deal with. They prove there's nothing like…read moresmall-town service!

Give better customer service and stop ignoring your customers, I have reached out to my service…read moreadvisor at 8 times and left voicemails and to the date he has not responded, reached to your warranty department and having the same issue, I wish a many of days I would purchase my truck from another dealership, this is the worst customer service I have ever dealt with

Problems with the used car I bought that didn't appear until after the 3 day grace period and the…read moredealer hasn't followed through with actually fixing or addressing any of my concerns. They are willing to fix and address anything that was agreed upon at the time of sale but not after their 3 day window. Not to mention that it's been almost 2 months and I'm still waiting on my license plates... I would not recommend this dealership to any of my friends or family. I would have given zero stars if it would let me. Also, do your own financing on used cars. I saved a little over 1% on my financing by using my own bank and handeling the financing myself. The dealership got me approved through my own bank with a higher interest rate. The pictures are after the dealerships quality service and detailing of the car. What a joke...

Avoid CMA Ford Body Shop at All Costs…read more If you value your time, communication, and basic respect as a customer, I cannot stress enough--do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn't get it back until August 29th, 2025, that's almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren't the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he "sent emails." I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn't responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That's something I did on my own as a best practice, but honestly, the shop should've taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it's what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that's where CMA completely failed. Good repair work doesn't excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should've been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won't be buying a vehicle from CMA Ford. If they can't handle a repair with honesty and professionalism, I certainly don't trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it's simple: treat customers the same way you'd expect to be treated when you do business with another company.

Let's start with I'm a little salty to leave one star, but I'll chalk that up to sales…read more I took my Expedition in last July / August 2025 and ask them to please look at my radio / speakers, and to inspect my vehicle for a recall. When I went and picked up my vehicle, they said "If we can't duplicate it, we can't fix it. It's probably talk radio if you listen that allot, or it could be Google play, they don't sound the same as radio" When I ask Dave Lewellen if he checked the recall, he replied "No there's no fix for it yet. When you come back for your oil change we'll look then." My husband dropped my car off after that, for the break recall, and ask them to check the seat. Went to pick up my vehicle and they didn't have it on the paperwork to look at my seat. My husband told me this. I reached out to Dave Lawson (GM) the first part of November regarding my frustration with service. He had me bring my Expedition in and he heard my speakers, and I was telling him my vehicle has Gremlins. He replied it does not have Gremlins. I beg to differ. At that point they ordered seat covers and promised to look into my Gremlins. The only time I heard from them over the last nearly 2 months was when I would reach out, via email. I heard 2.5 weeks ago, they were looking into a loaner for me and ask me if a F150 would be OK. I replied 'it would be fine.' Radio silence. My last email to Mr Lawson, was letting him know of my frustration with this whole process and told him I wanted to sell my vehicle back to them, as I'm done. Radio silence. Bear in mind, over the last couple of years, we've purchased 4 vehicles from them, upwards of $250,000.00 spent with these people. The sales department is amazing, the service department smells like a full porta potty on a hot Summer day. I don't understand "If we can't duplicate it, we can't fix it." If I go to my doctor and explain something that is going on with me she ask questions and does her best to figure out what it maybe, however since she's been a doctor for ao long, she pretty much knows. Isn't a auto mechanic a doctor for automobiles? If, they're worth their weight in salt. You explain and they have the answer, nope not with these people. I have to wonder if they hope, I'll shut up and go away, or if they treat all women like they're clueless.

I would highly recommend Tappahannock Chevrolet service department. I especially want to thank Jose…read moreand the service department for the outstanding service they performed on my vehicle. Jose went above and beyond knowing I was going to be driving on vacation. He made sure that my vehicle was Road ready and I really appreciate that!

We purchased a new truck here last week. We had been to several other dealerships before coming…read morehere, and their service to their customers is the most welcoming and "family" like. We had our 9 year old son with us and he grew quite bored and hungry through the process. The general manager made sure to keep him fed and occupied, but still within our sights while we decided on which specific truck would best suite our needs and then completing the paperwork. We walked in about 30 minutes before closing and they were content to stay until the deal had closed. I always get an anxious feeling when buying a new vehicle, but their gracious hospitality helped put me at ease and helped me feel confident in our purchase. I'm proud to say that we are now part of the Tappahannock "Chevy" family after buying our truck there!