I typically do all my own work on my vehicles. But this winter has been exceptionally cold and…read moresnowy. And I am not going to lay on the ground to change oil. Or do the tire rotation. So I googled the nearest place and Valvoline showed up. So away I went to get my oil change. I'm glad I did. The staff member was friendly and enjoyable to watch do his job. The one thing I've never seen before was how they drain the oil. They actually suck the oil up through the fill tube. I asked why. And was told it actually makes it easier and prevents problems with the drain pan bolt. I can see that. And to be honest. These oil change quick places do have a bad reputation. So for Valvoline to come up with this. I am impressed.

Corine, Carlos, & Abraham were extremely polite & quick. They were transparent about what they were…read moredoing to my car. They discovered that another place claimed to have changed one of my filters when it was obvious that they had not. They took precautions to ensure there was no question as to when it was really done. I will continue to give them my business & highly recommended them to all.

I had a great experience with Kyler and his team. Kyler was professional and charismatic, and gave…read moreme a very enjoyable experience. I was in and out in a few minutes getting a quick oil change, and he taught me a lot about what i should be looking for the next time i get my car tuned up. He was honest about the urgency about which things i should take care of sooner rather than later, and did not present any pressure on me to make extra changes that I did not expect during my check up. 10/10.

This is a terrible place to take your car for an oil change especially if you are an older woman…read morewith limited knowledge of how cars work. I took my car last Thursday to the Take 5 on Broadview Rd, in Broadview Hts Ohio for a simple oil change. The mechanic told me I need coolant added. I said OK because I was trusting and figured he wouldn't take advantage of an olderly women. I am 72 by the way. So, after agreeing to this service at the cost of $145.99 ,I woke up the next morning to find coolant all over my garage floor. I immediately took my car by the Take 5 and after examining my car he said that he had damaged a gasket while putting the coolant in and could not fix and directed me to call corporate after he called his boss. This happened April 23rd So, I did that and was told someone would get back to me in 4-6. What, 4-6 days, totally unacceptable! She said ,nothing else I could do. You mean to tell me that Take 5 has that many claims against them that it would take that long, with no one to talk to about a rental car or anything. In my frustration and research I was able to find out the district manager in charge of my case so I emailed him multiply times I still have heard nothing. Meanwhile my car is sitting in the driveway leaking coolant and I am not supposed to drive it. This the worst company and customer service I have ever come in to contact with. Do not go to any Take 5 Oil's !! I really hope the CEO of Take 5 who I think is this Marc Graham as well as Danny Rivera who owns Driven Brands who owns Take 5 all read this and make some changes. Your guys run a lousy business and should be ashamed of yourself for treating your customers in this way. I should have heard back immediately from someone,at least to acknowledge what your own mechanic admitted to. I see you have over 1,000.00 shops all over the country and the plight of one old lady in Ohio doesn't mean much to your bottom line, but watch out! Words spread on social media!

Honesty, fair pricing and communicative. I don't even think…read moreabout taking my car elsewhere.

An incredible team and service all around…read more You can trust Bruce's to get the job done the right way.

I have to give a big shout out to Conrad's Lakewood location. I was in Lakewood and somehow hit…read morethe curb hard with the front of my car. The front of the car got pushed in and I noticed that the radiator was leaking, so I managed to drive it to the nearby Conrad's on Detroit. First off the only manager was nearly overwhelmed with people coming in and the phone ringing off the hook, yet he never lost his cool and managed to keep getting people taken care of. I left the car with them, went to get some late lunch and then was about to head back to Beachwood since I expected that they wouldn't get to the car until the next day. Just before I got on the bus, I got a call from Conrad's letting me know that the car was damaged beyond their ability to repair; they recommended that it needed to go to a body shop and suggested a body shop a block away. I got back to pick up the car, no charge and the technician had already called the body shop to let them know I was coming. Overall an excellent job that made a difficult situation much more manageable. I really appreciate the help and the consideration. Thank you.

Whatever you do, DO NOT take your car here for auto repair. Horrible experience…read more First, they didn't save my appointment in the system. When they took my car, they told me they would call me when they had an update, which they never did. I had to call a few times before they finally answered the phone and gave me an update. Later that day when they told me I could come pick my car up, I arrived to find that it was still on the lift with no tires and that the mechanics had left for the day. They then tried telling me I never called in advance even though I just spoke with them over the phone minutes prior. Most importantly, multiple staff members tried to up-charge me multiple different times. They first charged me about $500 more than what I actually needed. When I tried to ask them to take non-necessities off the cost, they lowered my payment just to call me back minutes later saying they needed to raise my price again due to a "math error." This is one of 4 or 5 different attempts to up-charge me due to what they kept referring to as "math errors." They even tried charging me for my free evaluation. I was given my final estimate in the morning, confirmed it in the afternoon, and when I went to pick up my car, they tried up-charging me yet again. I've never been so appalled at how a business is run. Please do yourself a favor and go somewhere else for auto repairs.

The team at Midas in Lakewood does a fantastic job. They…read moreare always very friendly and helpful.

Went in for an oil change on Saturday 6/27/2026. The guy who put the car lift arms on my car put…read morethe arms under my rocker panel instead of on the frame which resulted with damage to my rocker panel and floor board. Repair cost will be around $1,800. The guy I talked to on Saturday told me the manager wasn't there to come back on Monday when he will be in. I took time off from work on Monday so I could meet the manager to see what Midas was going to do to repair the damage so I would not have to get a lawyer or the BBB office involved in order to have the repair cost paid for by Midas. Manager was not in on Monday so I went back on Wednesday and the guy I spoke to on Saturday was there. I asked that guy to call his manager for me and then he tells me he was the manager, but on Saturday he said he wasn't the manager so he lied to me about that on Saturday. He took pictures of the damage, but so far Midas has not called yet to take care of the damage repair cost for my car his employee caused by lifting my car up the wrong way! Then what used to be free when getting an oil change, now cost $33.95, then they charged me $4 to top off my windshield wash fluid that I just completely filled myself 3 days before!! I Midas does not contact me by today to have my car fixed I'm reporting the damage to my insurance company so they go after Midas for repair cost, plus calling the BBB office to file a complaint against Midas Muffler! Been going there for years but now it's under new Management and it's not worth going there for oil changes no more. Very disappointed and mad Customer right now that looks like Midas is not concerned about the car body damage their employee caused to my car! Awful job guys. Sincerely Harold K :(

I've been taking my car to John at Lakewood Firestone for over 5 years…read more He's always taken care of the car whether it's been routine maintenance, new tires or a problem that has come about. Friendly service, honesty, fair prices and quality work is what I know I can expect from John and his crew. Everytime.

I am taking a minute to share how great Lakewood Tire Pros is. When we moved to Lakewood in 2011, a…read moreneighbor recommended Almira Tire on Detroit. A few month's later, a friend told us how great "Lakewood Firestone" was, and we have gone there ever since. They always do an outstanding job, and- no matter how busy they are- they always have our vehicles done when promised. They are also superb at explaining beforehand anything they discover that could use repair. My most recent visit was especially great: I brought my sons's car in, and LTP was able to help him obtain an E-check waiver. LTP noticed that the Left Rear Control Arm was failing. When Rich called to inform me, I chose to put it off. After I paid for the services performed, Rich informed me that "the Control Arm was still under warranty," and they replaced it free of charge, as it was a safety issue. Thank You, Thank You, Thank You Rich and Lakewood Tire Pros.

Yet again MEINEKE in Parma with Lenny and Joe at the helm restore our aging 2012 Mazda with lots of…read moremilage to keep running. Somehow with a lot full of cars already they serviced our car immediately that had a broken shock and oil sensor which made the RTA our only option. Our service was fast, affordable and this garage also offers a MEINEKE credit card for those repairs that come out of the blue. We are fortunate to have a garage where quality repair, accessibility and excellent customer care are the norm. Bravo!

Great customer service with respect for myself and my car!!! Did needed work and a complete visual…read moreand written report of repairs done and any possible future issues. my opinion, 5 STARS.....

GT Brothers has been her for over 50 years. That doesn't just happen by accident. It was initially…read morea Marathon station when I first came to know it, and that was as a child whose single mom needed a place she could take her piece of crap used car(s) when she needed something fixed. She was the definition of the working poor. She trusted GT Brothers. Fast forward 30+ years and I took my car to Brian Toth, the owner of the place (he's been there 45 years himself!) on the recommendation of good friends. They told me stories of Brian's customer service, not something you always associate with an auto mechanic. They believed he was fair and honest. I couldn't agree more. I thought my car needed brakes. Brian called me and said I didn't, that I had a good 10-15k miles left on them. He rotated the tires and gave it an oil change. Less than 24 hours later I had my car back with the knowledge this is my new go-to for car repair. And Brian? He remembered my mom, actually pulled her first name out of thin air. Damn. She passed 5 years ago. That's amazing. They don't make places like this anymore.