We come to Sportsman's warehouse often and they always have all the items we need. From fishing,…read moreclamming, camping, and licensing. The employees are always friendly and helpful.

The wait at the gun counter is incredibly slow. I was clearly standing in front of the ammo and was…read moreignored by three employees walking past including the manager who walked past twice. Who is running this joint and what standards do you have towards servicing your customers? While actually talking to someone Pat specifically is super friendly and helpful, maybe he should be the manager instead of the clown there now. The response to the lower level reviews are a canned response and carry no weight. I don't think any effort towards improving customer service is being considered. If you can go somewhere else.

Dicks has good quality merchandise and good prices- about the best I can find anywhere. In…read moreaddition, they have online shopping to coordinate with pickup at my local store in the event what you want isn't in stock or carried locally. I had an issue that started with an online order so I called the toll-free number and spoke with a rep who was surprisingly delightful and caring! After her research into the matter, she transferred the call to a supervisor who was better equipped to provide assistance with my issue. The supervisor was equally delightful (!) and after deciding it was best dealt with at my local store level, she called a manager at Silverdale. He suggested that I come into the store and talk with any manager on duty, and so I did the next day. Although at first Manager, Summer, seemed skeptical, she took the time to thoroughly research in the problem (looking at my account, calling the manager who had been on duty, checking stock...), and then provided several flexible and positive solutions. The reason I think she was great is because after she inherited my problem, she completely "owned" the issue intent on finding appropriate, workable solutions. She was a joy to work with and I felt she was not only professional, but clearly she enjoys her job, feels respected and appreciated, and highly values the customer. (Note: When her earpiece had fallen out and she thought employees were ignoring her call to help a waiting customer, she laughed at herself recognizing it was her mistake- never once trying to shift the blame. Sure this isn't a big deal, but it represented a characteristic one would want in a supervisor!) I was an occasional Dick's customer previously because of convenience and price, but I am definitely now a LOYAL Dick's customer because of excellent customer service, and while surely Summer epitomizes excellent customer service, I had great, caring service from every employee involved!

a store full of clothing with 3 single dressing rooms spent more time waiting for a waiting…read moredressing room then shopping. avoid this place on the weekends

Customer service on par! We were greeted at the front and asked for assistance when strolling…read morearound several times. I noticed a lot of bikers bringing in their bikes. Tons of outdoor gear available for purchase. Some of us picked up snow shoes and snow clothing. That was our mission and it was a success to find them all here. Mind you though, the prices were crazy high. Either you can buy items used or new. A jacket my brother wanted was $500 and the one I wanted was $300. Be prepared to damage your wallet.. When checking out, we signed up for a membership. I didn't get a good look at the snowboards but I am looking for one to customize in pink with the word Hawaii at the bottom.

I came into this store in a brand new truck and decided that I wanted to get everything for camping…read morethis summer from this location. Upon shopping I was asked multiple times if I needed any help which they did help me find some delicious freeze dried food but when I was headed towards the checkout isle they had every single employee standing at the door with the greeter doing absolutely nothing productive but blocking me from leaving obviously I looked them all up and down and they knew what they were doing (I'm black btw) after seeing this I almost set everything back but I continued and purchased over $1270 in gear. just felt very judged and under appreciated as a customer.

I'm seeing lots of crummy reviews and had to weigh in. My son and I went here for cleats, found the…read morestaff exceptionally helpful, got hard to find cleats at a phenomenal price, and can't imagine not going back. They've got a little bit of everything, good prices too. Not sure what else you'd be looking for..

We came in late because we were actually going to the restaurant next door when we saw the discount…read moresigns in the window. They told us they were closing soon and we told them we understood and just wanted to look around. A few minutes before closing, we had a few items in our arms that we wanted to buy, when an associate named "Stephen" came up to us and told us "you have to get out." Not that we had to wrap it up and get ready to check out, but specifically that we had to "get out" in the most hostile tone possible. I'm not sure who is in charge of the store, but needless to say we will not be returning.

Peter was amazing and rescued me and my friend from back to back mechanicals (heading over the West…read moreSeattle bridge my front brake went out and my friend's derailleur cable snapped).

I am a new rider and had an exceptional experience with Michael and they're associate. I tried my…read morefirst road bike after coming from gravel bike and fell in love with my new roadie. They were very informative, patient, thorough, and friendly. As a new rider I think that it is so nice to meet helpful cyclists as it is still intimidating as a new cyclist that does not know much yet. They made me feel a part of the hobby and the sport and that's the first time I can say that. Will definitely be stopping by Westside as my go-to local shop and cannot recommend them highly enough.

Amazing day out with Larry!!!! He taught me how to fly fish and a couple fish where caught!!!…read more Scenic trip and Super Guide!!!! Best day I've had on a river in a long time!

What an amazing day today with Larry! I booked a full day for my 14 year old grandson and I to…read morelearn how to fly fish (in my case basically everything) and it was magical. Larry is an excellent teaching, patient, corrects mistakes so you don't learn it improperly and passionate about fly fishing. I'm shocked at how many skills go into this. I'm totally hooked (okay, pun intended). Our trip went down the beautiful Hoh River which I highly recommend! Can't say enough and hope I can come back and keep learning! Fantastic!

Customer service was above and beyond! I've had a quick response and great Product! I would…read moredefinitely recommend them to friends and family.

Spent 3k for a level wind that lasted 1/3 of a Bristol bay season. They offered only to try to sell…read moreit for me. After a year in their shop they didn't touch it. There's better equipment out there than these guys.

Did a whale watching trip with Gabe and Elliot and it was incredible! The boat is just the right…read moresize (wouldn't want to be in one of those tiny Zodiac boats or one of the giant boats with 50 other people!!) and both Gabe and Elliot were so knowledgeable about the whales and other sea life that we saw. I was very impressed and will definitely book again!

I'm extremely disappointed with how my situation was handled recently. Due to a family illness, I…read morehad to cancel my whale watching trip and provided what I believed was plenty of notice. Despite that, they refused to issue a full refund. When I booked, I expected a reasonable level of customer service and flexibility, especially for something as unpredictable as getting sick. Instead, I was met with rigid policy. It felt like they cared more about keeping my money than doing right by a customer who couldn't safely attend. I understand that businesses have cancellation policies, but there should be some level of compassion and common sense--especially when someone gives advance notice and isn't canceling last minute. Unfortunately, this experience left a bad impression. I would hesitate to book with them again and recommend others read the fine print very carefully before committing... because even with advance notice, you will not get a full refund if you need to cancel.

I called asking about snap on bindings, Collin set them to the side for me and when I came in he…read moreremembered me and had it ready for me to try on. He put the bindings on for me and taught me what he was doing, amazing service. Collin is amazing!! Prices are very reasonable! 10/10

Colin went above and beyond the normal customer service experience. I got my bike back in tip-top…read moreshape with very reasonable prices. Highly recommend this store if you have any bike repair needs.