Great food but lately the person taking orders over phone has very bad English. Have to keep repeating and still gets order wrong. The previous person I dealt with many years was very good. What happened? read more

Worst place ever to order!! Guy who takes the order is the rudest person ever with no customer service skills! I order a combination plate and simply asked to have the crab ragoon in a separate bag so that it will not come soggy in the container and he said flat out "no"! He said that it is not part of the order and if i want the crab ragoon on the side then i can order a side of crab ragoon. I tried to explain that i do not want an extra side of crab ragoons i just want it outside of the container so it wont be delivered soggy and he said "no we do not do that you can order a side of crab ragoon". Any other restaurant would accommodate something so simple, i wouldn't even care if they came wrapped in a napkin as long as it wouldn't be delivered soggy. They lost my business for good! read more

I am a big fan of family owned businesses which Green Gardens is. ,they are literally the lifeblood of middle class communities. Found the counter cashier friendly, had our 200 dollar order correct ( birthday party) , on time and delicious. Enough condiments, duck sauce, hot mustard, fortune cookies came with our order. read more

Prices are way to high . Need to improve in the foam plates food is served . Many better options around this area . read more

I was in mood for wings. Roches was my wing spot but 7 pm they shut down hot food? Went here as near Roches... 9.50 for 5 wings is almost 2 bucks a wing? Bland taste... need soy or teriyaki ginger root marinade ... duck sauce was so watered down... dripped off wings before could eat? Clearly going for prices without concern to attach return customers. I was actually going to Pupu chines further down street , but was confused this place was them... maybe other items are better? read more

West Garden - 5 Wings for 9.50 - Chinese Near Me - West Roxbury, Massachusetts

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Ordered from delivery service, address said Boston, not West Roxbury. They are expanding their delivery span, but forgot what the food does when not hot. It steams, gets soggy and tastes dreadful. I ordered orange chicken, chicken soggy and sauce flat. Oily and sweet. Also ordered Salt and pepper chicken wings which are $18.99 for 8 small wings, but they sent me regular wings and didn't credit me the difference. When I see this happen I think either they are so desperate for business or they are crooks. Either way they lost my business. I would not suggest this place! read more

Never order wonton soup from here! I ordered wonton soup under the impression there was going to be pork. I get home and there's nothing but pasta. The soup is pink looking. No taste at all. I paid in cash and called them to tell them I want my money back. The lady said no refund. I asked what Can you give me for food. She said you get what you paid for and that's their style of wonton of soup which comes with no pork in it. Never again. Avoid paying them in cash. read more

West Garden - Wonton soup with no pork at all - Chinese Near Me - West Roxbury, Massachusetts

This is a great Chinese restaurant. The employees are very pleasant and I have ordered and picked up and also had delivered. Every time the order has been ready when I got there and when I had delivered it came earlier then expected and with a smile. I would recommend West Garden. Excellent food and service. read more

Absolutely fantastic American Chinese food. The portion to cost ratio is soooooo good. The sauces are just what I was looking for. Keep in mind, this isn't some health nut, authentic from some province in China style food. This is what you get when you're thinking "damn I want something tasty that's gonna ruin my diet". Everything I wanted and then some. Good god those chunks of chicken were massive read more

West Garden - General Gau's Chicken, Orange Flavor Chicken, Sweet & Sour Chicken - Chinese Near Me - West Roxbury, Massachusetts

I got lo-mein and there is no skill that goes into making it. The noodles were apparently reheated on the grill because they were burnt, covered in black marks and tidbits and tasted burnt as well. Since I'm pregnant I asked them if it came with bean sprouts and they did, so I asked them to hold them. Apparently nothing else comes in the lo-mein because all I got was noodles and beef. No veggies, no seasonings or salt, no nuts or texture of any kind. It was disgusting. read more

I was in the area with my family and decided to stop by West Garden for some lunch! The employees here take orders in both English and Chinese. I love love love the crab rangoons here, made to order and super pretty! The fried chicken wings here are also super hot, fresh and flavorful. These are my fave appetizers from here! My family initially called to order vermicelli, which is an off menu item that they didn't have but instead of turning us away, they were able to replace the vermicelli with a more flavorful noodle. I called to order while driving over and they had my order ready within 20 minutes of my call! Customer service here is great as it is a local business run by a family. I would definitely recommend coming here and would definitely cater from here for any future events that I host with my family. Its great comfort food very quick and reasonable service. read more

West Garden - Crab Rangoon - Chinese Near Me - West Roxbury, Massachusetts

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I love their Chinese food. Been ordering from here for years! Great! Never got a bad meal. Portions are plentiful and delicious!

Used to go here all the time a few years ago. Thought I might be missing better food elsewhere so tried some other places. Went back here Christmas Day 2023 and my mother got food poisoning...thanks folks. I think I'll go back to the other places. read more

I was at the VA hospital and didn't want to eat hospital food. The staff recommended West Garden. I placed the order through GrubHub and I unknowingly paid for this meal twice. I did not know my corporate card was saved on GrubHub and second, I didn't know that my card was charged at the time. When the delivery guy showed up... I paid him cash for the meal and gave him a good tip. In the end, I paid approximately $60 for sweet and sour soup with general gua chicken. I felt like the driver took advantage of me!! UPDATE: Tony, the food was great!! I'll contact grub hub, thanks. read more

This used to be my favorite Chinese take out. Last Saturday night ordered our usual and had it delivered. Made up a plate and dug into the Peking Noodles with pork and out fell a piece of medical tape and a piece of string which apparently fell of one of the cooks fingers. The manager gave us a hard time about returning all the food and suggested we just return the Peking Noodles. I think not... no telling what else was touched with a cut finger. Well needless to say we will never eat there again! read more

West Garden - A little surprise in the Peking Noodles. - Chinese Near Me - West Roxbury, Massachusetts

West Garden (hey, it's in West Roxbury which, technically speaking, is west) is a local Chinese take-out place which makes good take-out Chinese food. This is not sophisticated Asian fusion cuisine, but the kind of stuff that makes a very tasty lunch or dinner. Fried rice, egg foo yung, lo mein, egg rolls, etc. The staff has always been friendly and the kitchen is open to view so that you can see how things are prepared. The prices are reasonable. And the service is usually fast. There are a few tables to eat-in, if you wish -- but the environment is strictly "fast food" Formica and fluorescents. But there is a big urn of hot tea in the corner to which you can help yourself, whether you're eating there or just waiting while your take-out order is prepared. If you live in the area and want a reasonable family meal to bring home or to have delivered on those nights when you don't want to cook, the West Garden's food will not disappoint. read more

West Garden - Chinese Near Me - West Roxbury, Massachusetts

The speed of my service was good but I was disappointed in the food I got. The chicken wings has way to much seasoning on it. The chicken fingers were soaked in and almost unbearable to eat. The pork was okay and so was the rice. read more

Avoid at all cost. I have never experienced such horrible customer service and complete disgust for even supporting such a business in a pandemic. I wish I could take the 20% tip I left for the driver. I ordered food for my mother in a nursing home nearby and was treated as if they were doing me a favor. I never leave review despite past experiences but do not support this restaurant. It's clear that they do not value or appreciate their customers business. read more

Fast, convenient, delicious. My family's go to spot for Chinese comfort food. Really pleasant staff(owners?) my wife and I enjoy the house lo mein, chicken fingers and boneless spare ribs. read more

I can only speak for their ippu platter for 2. I came here because pu pu was closed. For $19.99 you get a lot of food... 4 chicken wings (4 - moist and up to par with regular Chinese wings), 2 beef teriyaki (3.5 - lean flavor was less sweet), 2 shrimp fingers (5 right amount of batter), 4 chicken fingers (5 batter spot on), 4 crab ragoon (4.5 - right amount of filling ratio but the flavor was just not quite there), spare ribs (3.5 - it is less sweet but the flavor is good the only issue was that it was really burnt), 2 egg roll (?? It looked decent but I am never a fan of chinese egg rolls so I didn't try it). Overall I would come here again. I do like Pu Pu's flavoring more but not by that much. read more

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Not sure why this place has such low ratings! I ordered delivery from this place and it was not bad. I had the salt and pepper chicken wings, beef and mushroom, and Kung Pao chicken. The chicken wings were by far the best thing I ordered and also at a reasonable price for 12 wings. The beef and mushroom was not bad but the Kung pao chicken was a bit different than I expected read more

Just spent $40 on an order, ABSOLUTELY terrible. EVERYTHING looked and tasted like it was cooked earlier in the day and reheated. I'm afraid to even try the wings and boneless ribs they look THAT bad. Been a customer for years, not anymore. My God this is horrible food read more

Home of the Chinese Food Nazi! I have NEVER had a more upsetting customer service experience than I did here. The way they treated me was, in a word, jarring. I actually left in tears. Pardon my lack of brevity here, but I feel a moral obligation to thoroughly detail just how awful it was. It was late on a Saturday night and we were famished. We called West Garden half an hour before closing. I asked if they were still serving food. He said yes, but they're closing at 12:50, so hurry up. Really? Your sign says you're open till 1, but fine, whatever, we'll be there as soon as possible. I proceeded with my order. I asked if their "Chinese dumplings" were potstickers (Chinese food is very different on the east coast, so I wanted to make sure I knew what I was ordering). He couldn't understand what I was trying to ask. After repeating the question 3 different ways I finally gave up and ordered egg rolls instead. There. Egg rolls. I'll take the egg rolls. Is that simple enough for you to comprehend? Onto the next item. There was confusion about what we wanted to order as I was on the phone, so I told the Nazi "scratch those last two items, we'll just get the two combo plates, ribs, and crab rangoon." When I hung up I KNEW he would get our order wrong. Granted, I probably should have reiterated our order at the end of the call, but on the other hand, I feel like it's THEIR responsibility to make sure they've got it right. No? (Yes.) Sure enough, the order was wrong. I got bitched out for ordering wrong and started crying. I'm not unusually sensitive; he was just especially mean. The customer isn't always right, but the last thing a business should do is alienate a customer by telling them that THEY fucked up. The next time we ordered -- yes, unfortunately there was a next time, as there are few other late night food options in the area -- the Nazi complimented me on ordering "correctly" this time around. By "correctly" he meant a bullet point list: item, item, item. No extra words. This will ensure your order is right. Who cares about the food being tasty. You won't catch me dead here. read more

OK, my girlfriend and I just had the worst experience at a Chinese Food restaurant here. The staff behind the counter didn't understand what we were ordering, despite the fact that we were pointing to it on the menu. Their limited English made ordering a major, major hassle. Then, after sorting through everything and literally pointing to the menu, they couldn't get the cost right, and were more than $10 over the right price on a dinner for two. When we asked for a look at the receipt, the people behind the counter refused and claimed we were being difficult. At which point we asked for our credit card back and cancelled the whole order. I can't imagine a worse service experience, or a worse experience just trying to order Chinese food! We left with my girlfriend in tears at how rudely we had been treated. I hate writing reviews like this, but it was like we were on a bad prank TV show, but there was no punchline. Needless to say, we won't be going back. read more

This is the best take-out place around. We order from them all the time and the food has always been excellent. The General Gau's Chicken is a huge portion of full chicken breasts - yes, that's right - you don't get chopped up, breaded chicken pieces here, only full chicken breasts. We recommend: General Gau's Chicken, Pork Fried Rice, Vegetable Lo Mein, Hot & Sour Soup and Crab Rangoon. Everything is made fresh to order (while you watch, if you come in and wait). Some have noted that the staff sometimes have difficulty understanding English - this is true, however, just be patient with them - they're very nice and will help make sure they get it right. Just speak slowly and spell things if you need to. And, plus, your patience will pay off in divine Chinese food. read more

Having rid myself of my Deno's habit when they neglected to deliver an order one night, I decided to change up my Friday night delivery. In the mood for something different, but not willing to sacrifice my health for PuPu chinese food, I looked to yelp for answers. Saw some positive reviews for West Garden and called them up. They were very nice on the phone when I placed my order. I ordered General Gau's which was a pleasant surprise that they actually have white meat pieces and they are sizeable portions. We ordered the house rice which was light and tasty as well as the platter with wings, ribs, chicken teryaki and crab rangoon. With the exception of the teryaki, everything was great. Thanks to yelp for opening my eyes to a decent place in W. Roxbury. read more

I came to Yelp to find a new place to order Chinese. Based on West Garden's great reviews, I started searching for a menu. The unavailability of one anywhere on the internet should've been the first red flag, but I called anyway, planning on just ordering my usual. Of course, after spending literally 3 minutes trying to spell my street name, I found out that they only deliver to West Roxbury and Roslindale, not Mission Hill. 1 star for you, West Garden, and that's only because they won't let me give you zero (which is how much Chinese food you put in my belly). read more

I don't eat Chinese food often but my friend suggested I go so I did. I'm SO glad my friend told me about this place. The food is so much better than other Chinese fast food restaurants I've ever been to. The price is pretty cheap and the food is AMAZING. I suggest getting the crab ragoon (best ragoon i've ever eaten), chicken finger, general gao chicken, and chicken lo mein. I've noticed a few people complaining about the employees but from my experience, they were very nice and cooperative. Yes, their english is a not fluent but it's not their fault and they try their best. I've talked to the lady that works at the front and she told me they've been open for over ten years! There's definitely a reason why they lasted that long. Some people on yelp are a little too harsh. I mean honestly, your only paying under $10 for food so don't be expecting no 5-star restaurant food. This is a FAST-FOOD restaurant! And for a fast-food restaurant, the food definitely meets the standards. read more

I dont usually write bad reviews since I usually feel that if you have nothing nice to say, say nothing at all. I could have loved this place---and I used to. The rudeness is crazy. I've been ordering from them for more than a decade, but tonight they have crossed the line and lost a customer who spent hundreds of dollars there on an annual basis since we order takeout at least twice a week due to our schedules. Tonight they got my order wrong, no big deal right? Instead of saying "sorry miss, we will fix it." I was being yelled at by a woman telling me I didn't order what I knew I ordered. They left off an item from my order and put the wrong meat on my combo plate. Wait..that is NOT the bad part.....it gets worse....in 45 minutes they are sending somebody to my home with the missing item (which they are still charging me for) AND they have requested that we give them back the meat from the combo plate!!!!! Yes...you read that right. They are bringing only the meat from the plate that they got wrong but they HAVE REQUESTED THE PORK BE TAKEN FROM THE COMBO PLATE AND RETURNED TO THEM!!! Why do they want the meat back? Why didn't they just send us a new hot plate and take whole plate back? Are they giving that meat to another person? Their error has disrupted our meal and they were beyond rude about it all. To the missing half of your order 45 minutes later is absurd. Nobody should treat longterm customers like this. This is disgusting. I'M DONE! read more

We ate here for the first time a few days ago. We ordered food for pick up. We ordered a ton of food and it was all ready within 10 to 15 minutes. I'm relatively new to American Chinese food and I've been experimenting with a few places. Their chicken fried rice was probably my favorite so far. Very moist with a lot of chicken. Their Teriyaki chicken appetizer were pretty good too. Great seasoning and tender meat. Their General Gau chicken was amazing. The sauce was great and the pieces of chicken were pretty large. The box was probably enough for a few people. Everything else I tried was pretty good except for the Sweet and Sour chicken platter with pork fried rice and chicken fingers and spring rolls as appetizers. The sweet and sour chicken was waaay too sweet for my taste. Also, the way the chicken was fried made me think of it as fried dough with a hint of chicken. The spring rolls were ok, but I've had better. Overall, I will definitely be going back there for my next Chinese food order, I just won't be ordering the chicken fingers (including the sweet and sour chicken). read more

Definitely the best take-out Chinese place in West Roxbury as well as possibly being the best in Boston. Ever bite into a piece of chicken from a Chinese restaurant? If the answer is yes then you probably have bitten into a nasty piece of brown/black mystery meat and been disgusted. This will never happen to you at West Garden. They use big pieces of real chicken meat and they are not covered in loads of breading. Egg rolls, chicken wings and crab rangoons are the best of any place in Boston. They also have free tea while you wait for your order. read more

I have no idea why this place has 2 and a half stars. They have the best Chinese food in the area and great custOmer service . Whenever we have friends over and they are in the mood for Chinese this is the place we order from and everyone's ready is the same they love their food and always ask us to order from their again when they come back ! read more

They get 3 stars for being the best take out chinese around, even though it's not all that great. But their General Chicken is definitely above average, I like the big pieces of chicken and their crab rangoons are very tasty, not much crab in them though, if any, but at least they are prepared correctly. I tried a couple of different items and both were disappointing and bland, made me wish that I had just ordered the general chicken. But, when I'm hungover and craving Chinese food, this is the best option for West Roxbury. read more

Ordered the most basic thing on the menu to try them out - fried rice. Honestly it's hard to screw up fried. The best I can say is that I was really hungry and I ate it, so it was edible. It was rice without much chicken, vegetable, or flavor. Not hurrying back. read more

Our Chinese take out place or delivery when we craving for Chinese food! Decent food quality with reasonable price ! Love their lobster sauce always! Always Decent time delivery ! read more

This best is a good go to for solid, good, consistent chinese delivery. The food is always good. Their spareribs, on the bone, are great. They have really good pork strips and the fried rice is good too. The staff is really nice. I always order delivery and the few times I went to pick-up they knew who I was by my order! I've tried others in the area, number 7 was not very good, pupu was just bad, and hong kong 888 is ok. No one beats West Garden! read more

Lobster sauce, chicken wings, chicken fingers, and pork fried rice...that's my shit right there. this is what i get all the time, and this place makes it the best!!! chicken wings and fingers crispy fried nicely. the lobster sauce complemented the rice deliciously. I'm a frequent customer here...haven't had any complaints thus far...that's saying something! the food hits the spot every time. oh yeah, you have to try their general gau's. stuff's amazingly good. prices are pretty reasonable and service is friendly. if you're ever in west roxbury and you're craving chinese, this is the #1 go-to-spot. read more

We have been ordering here for 7 years. Always great food and consistent. On this particular night the woman taking the orders must of been in a bad mood. Asked for my chicken fingers to be put in a bag rather then on top of my lobster sauce so by the time I got home it wouldn't be soggy. She said they don't do that for combo plates? What? You have before. I'll give you the extra 2 cents for the bag. You know I'm in there all of the time and have been for years. Sadly, that was my last time. I walked out and went to PuPu, where the guy behind the counter also offered to put my rangoons in a separate bag as well. Why didn't I think of that? read more

I've ordered from this place in the past. NEVER again! I was ordering food for my husband and I tonight. Spoke to an extremely rude woman. Didn't mention the total of the order and was not helpful whatsoever. You're in customer service lady you're not helping your business. I canceled the order after the way she spoke to me. And all she said was "Oh" and hung up. Don't waste your time or money on this place. Absolute trash! read more

Best Chinese food around. Best of its class. Me and my friend go there often on the weekends for some late night food and they never fail to impress. Their scallion pancakes are great and the shrimp fried rice never gets old. Much better than Pu Pu... Their free tea is also great! read more