We were on the hunt for a Honda Element ex after my son's was stolen, and discovered Deans Auto…read moreplaza. what a breath of fresh air! Having dealt with other auto dealerships, our experience at Deans was a complete 180. Deans auto plaza has the kind of business model that made America businesses thrive back in the day. Steve was the salesman we dealt with, and he was very knowledgeable about the vehicles. he had an engaging personality and we felt like he was a friend who came along as a resource and advocate, not some pushy salesman. The car selection was good quality, including a few vintage cars that would be a collectors dream. After a few stressful days of car shopping in other areas, our trip to Deans was a nice country drive and we arrived impressed with the lot and building. The prices were reasonable, the cars were good quality with low mileage and they are definitely customer centered. Because of his business model of honesty and transparency, it was a pleasure to support this business by buying our car there. To top it off, they filled the tank before we drove off the lot! Shop with confidence! Would highly recommend!

In June of 2015, I purchased a 1999 Mercury Grand Marquis From Deans Auto Plaza, this car looked…read morelike it just came out of the showroom, in the 6 months since, there have been 0 issues with my car, I love it.they also helped get the car I Wanted, and on top of that I am Rebuilding my Credit, my score has increased about 40 points since I purchased my car,

I was in the market for a 3rd gen Toyota 4Runner and after dealing with a few flakey sellers I…read morefound one that Brian had posted online. All it took was a message and a phone call to get me confident that I found the right vehicle. No hassle, no haggle, straight to the point and at a fair price. I had an issue with the starter after I bought it and Brian offered to drive 45 minutes to my house to fix it for me. Luckily, it was just a corroded ground wire that I was able to pinpoint as the issues, but that goes to show you that Brian will go the extra mile to make sure you are happy with your purchase. He has a love for cars, that I can tell. If you are in the market for a reliable and trusty used vehicle, this is the place!!! ~ Ross (Satisfied Customer)

I had a great experience and found them to be straight forward and helpful. I purchased a 1997…read moreBuick Riviera a few years ago. I keep up with maintenance, so the car runs as smooth as a new car. I love my Riv!

I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.

This dealer sold me a CPO vehicle that has been in an accident and was not disclosed. This is the…read morelowest of the low. Using the BMW certified program to gain my trust tricking me into buying a vehicle I would never consider otherwise. Now the parts needed are not available. This is terrible snd far from over unfortunately. GET A PPI IF YOU BUY FROM HERE

WARNING: Avoid the Service Department at BMW of York - Repeated Lies, Incomplete Repairs, and…read moreOvercharging I brought my son's 2010 BMW 328i here twice in December 2025 for what should have been straightforward repairs: high beams, taillight, and a non-functional key fob. First visit: Paid over $1,100. Picked up the car and discovered the high beams STILL didn't work and the key fob was STILL broken despite being charged for the repair. Had to buy a new key fob myself for another $285 + tax. Returned the car on December 21 after assurances the issues would finally be fixed. On December 26, they presented me with an additional bill for over $980. When I asked about credits for the prior incomplete work, I was told only the diagnostic fee was waived--even though the invoice clearly showed $600+ in labor and I had already paid diagnostics the first time. Service advisors Scott and Kelly gave repeated conflicting and inaccurate information (claiming labor wasn't charged when it clearly was, assuring me parts would be verified when they weren't, promising a courtesy wash that never happened). Even basic assurances were not honored. When I pointed out inconsistencies, the information changed on the spot. After multiple outright misrepresentations, I lost all confidence in the repairs and the staff's honesty, so I declined the new charges and I have since escalated to BMW corporate, the PA Attorney General, and the BBB due to what feels like deceptive practices and an attempt to charge twice for the same unfixed problems. This dealership's service team damaged my trust in the BMW brand. Do yourself a favor--take your BMW anywhere else for service. There are too many horror stories like mine for this to be an isolated incident. Save your money and your sanity.

Kelly contacted me and we resolved our differences in a civil manner. Thank you for your help…read more She's amazing! Faulkner Nissan on #Yelp: DO NOT BUY A PATHFINDER FROM THEM. MISLEAD ME. BB CASE #NIS1722771-1R, AND NTSB CASE # ... Do not buy a Nissan. Design flaw and they don't fix it. Apple Nissan, Faulkner, any of them!!

I bought a 2023 Nissan Sentra from Ciocca Nissan three years ago for the past nine months the car…read morewill not start consistently. I have had the car diagnosed at Nissan over three times and they cannot find what's wrong with it. They claim there's a parasitic draw. They claim that the lights were left on on the inside after paying $300 for them to tell me that the light was left on. I'm sitting in a parking lot at a grocery store with a car full of groceries and it won't start. I was in a funeral procession and it wouldn't start. When I jumpstart the car with a jumper box, it's lit up like it's fully charged and that it has complete power yet it needs a jumper box to turn over. This is not something that I wanna do on a regular basis daily nor should anybody else have to for paying $20,000 for a car.The service department in Nissan of York can't get it together. The service manager Steve made sure I was charged $300 for telling me how late was left on obviously that's not the problem. It's only been two weeks in my car still won't start. My next step is to research Nissan of Harrisburg. Maybe they're a little bit more intelligible about the product they sell. If this goes on Nissan can buy it back and I'll go buy a car that works. The only good thing in there is it service provider name Kelsey , she is nice and does her best from letting the general public know there is a major problem in there.

Staff were polite and mechanics are knowledgeable. They had a loaner car which was nice…read more I got charged $70 for a restocking fee because the part I apparently ordered was not used in the fix. That was frustrating to me and seemed like it should not have fallen onto the customer as the part can be used in another vehicle. The computer systems need a lot of work. Parts and service are not connected. I needed to give my info twice to two desks ten feet apart. This Ciocca has nothing to do with the Ciocca in Allentown. They don't share info, deals, resources, etc. I had to personally call to get my vehicle service history and other info from the Allentown Ciocca. There were a few phone calls made and difficulty remembering that I reserved the loaner vehicle. To recap. Customer service reps were nice and helpful. Mechanics are knowledgeable. The computer system needs work and junk fees need restructured. The customer feels nicked and dimed. Also the car wash receipt is for a car wash you have to go through yourself. Not clear in wording on receipt. Car is not run through wash ahead of time.

​. Didnt recieve $2,500 over KBB VALUE on trade in …read more Another dealership I visited prior to Ciocca said that KBB value on my car was around 1,200- 2,000 for Good condition. However Ciocca checked the Blue Book value for me under " Excellent" condition and said the value was 285-$500. Also the salesperson never mentioned the 2,500 over blue book promotion that was only running for three more days and listed on their website . I have a text from them from the day before saying they wanted my car for trade in . I drove over an hour and did not get the trade-in value . I had planned to buy something in the 18,000 to 24,000 range and pay outright with minimum financing but I didn't do so because I wasn't given the trade-in value that they advertised .

Do not trust them! They own OEM Select Products & sell on Amazon. They do not send what you…read moreordered & then won't take it back or give money back.

untrained and I knowledgeable staff. took zero responsibility for their lack of knowledge…read more Go somewhere else!

I just had a wonderful experience with the service department at Stetler…read more I recently move here from the BALTIMORE are and have been looking for a new Jeep dealership to service my Jeep. I met one of there Managers (Mike Stevens) at a dinner and he convinced me to give them a shot. I am very happy I did. They got me in and out in a very reasonable time and everything is corrected and working great. I would also like to thank Casey in the service lane. She did an outstanding job communicating with me and keeping me posted during the repairs. I would highly recommend taking your car or truck here. Keep up the great work!

sales staff very unprofessional and lazy. service dept was fine. Wanted to order a new vehicle and…read morewas told to order off the website. They couldn't help. to Karli S. cant e-mail you directly[not listed on employee listing] For your info I did leave my info with youre sales rep, Adrien G. The same sales rep that greets customers with his hands down his pants. The other sales rep thought that was funny when I said somthing about it. Thats what i call lack of professional service.