We were on the hunt for a Honda Element ex after my son's was stolen, and discovered Deans Auto…read moreplaza. what a breath of fresh air! Having dealt with other auto dealerships, our experience at Deans was a complete 180. Deans auto plaza has the kind of business model that made America businesses thrive back in the day. Steve was the salesman we dealt with, and he was very knowledgeable about the vehicles. he had an engaging personality and we felt like he was a friend who came along as a resource and advocate, not some pushy salesman. The car selection was good quality, including a few vintage cars that would be a collectors dream. After a few stressful days of car shopping in other areas, our trip to Deans was a nice country drive and we arrived impressed with the lot and building. The prices were reasonable, the cars were good quality with low mileage and they are definitely customer centered. Because of his business model of honesty and transparency, it was a pleasure to support this business by buying our car there. To top it off, they filled the tank before we drove off the lot! Shop with confidence! Would highly recommend!

In June of 2015, I purchased a 1999 Mercury Grand Marquis From Deans Auto Plaza, this car looked…read morelike it just came out of the showroom, in the 6 months since, there have been 0 issues with my car, I love it.they also helped get the car I Wanted, and on top of that I am Rebuilding my Credit, my score has increased about 40 points since I purchased my car,

I was in the market for a 3rd gen Toyota 4Runner and after dealing with a few flakey sellers I…read morefound one that Brian had posted online. All it took was a message and a phone call to get me confident that I found the right vehicle. No hassle, no haggle, straight to the point and at a fair price. I had an issue with the starter after I bought it and Brian offered to drive 45 minutes to my house to fix it for me. Luckily, it was just a corroded ground wire that I was able to pinpoint as the issues, but that goes to show you that Brian will go the extra mile to make sure you are happy with your purchase. He has a love for cars, that I can tell. If you are in the market for a reliable and trusty used vehicle, this is the place!!! ~ Ross (Satisfied Customer)

I had a great experience and found them to be straight forward and helpful. I purchased a 1997…read moreBuick Riviera a few years ago. I keep up with maintenance, so the car runs as smooth as a new car. I love my Riv!

I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.

This dealer sold me a CPO vehicle that has been in an accident and was not disclosed. This is the…read morelowest of the low. Using the BMW certified program to gain my trust tricking me into buying a vehicle I would never consider otherwise. Now the parts needed are not available. This is terrible snd far from over unfortunately. GET A PPI IF YOU BUY FROM HERE

WARNING: Avoid the Service Department at BMW of York - Repeated Lies, Incomplete Repairs, and…read moreOvercharging I brought my son's 2010 BMW 328i here twice in December 2025 for what should have been straightforward repairs: high beams, taillight, and a non-functional key fob. First visit: Paid over $1,100. Picked up the car and discovered the high beams STILL didn't work and the key fob was STILL broken despite being charged for the repair. Had to buy a new key fob myself for another $285 + tax. Returned the car on December 21 after assurances the issues would finally be fixed. On December 26, they presented me with an additional bill for over $980. When I asked about credits for the prior incomplete work, I was told only the diagnostic fee was waived--even though the invoice clearly showed $600+ in labor and I had already paid diagnostics the first time. Service advisors Scott and Kelly gave repeated conflicting and inaccurate information (claiming labor wasn't charged when it clearly was, assuring me parts would be verified when they weren't, promising a courtesy wash that never happened). Even basic assurances were not honored. When I pointed out inconsistencies, the information changed on the spot. After multiple outright misrepresentations, I lost all confidence in the repairs and the staff's honesty, so I declined the new charges and I have since escalated to BMW corporate, the PA Attorney General, and the BBB due to what feels like deceptive practices and an attempt to charge twice for the same unfixed problems. This dealership's service team damaged my trust in the BMW brand. Do yourself a favor--take your BMW anywhere else for service. There are too many horror stories like mine for this to be an isolated incident. Save your money and your sanity.

I decided to buy a car, so on October 11, 2025, I visited Ciocca Nissan in York, PA, between 10:00…read moreAM and 11:00 AM. A salesperson named Jack Bauer greeted me warmly. I had a budget of around $8,000 for a car, so I was looking for something reasonably priced. Jack presented me with a 2023 Mitsubishi Mirage ES with 42,000 miles for $15,209.81 after taxes and fees. I agreed to the offer, but I was new to Pennsylvania and had not yet built a credit score, so I couldn't make a down payment. Jack tried to work with me, but he went to his manager several times. The manager suggested a $4,000 down payment, which I declined. Jack and another salesperson named Bruce then came up with a new offer: 54 months at $259 per month with 9.88% interest, but they wanted a $1,000 down payment. I decided to think about it and left around 2:30 PM. Later, I called Ciocca Nissan and asked if I was eligible for a $500 down payment. The general manager informed me that I would deduct another $500 from the total price. He asked how long I would be staying, and I said 10 minutes. I was excited about the possibility of getting my car. I arrived at Ciocca Nissan at 4:00 PM. Jack instructed me to get insurance immediately using the provided number. I called and made the first payment of $328 and also got the insurance. Since my work hours started at 6 PM, I hoped to sign the paperwork and get to work. I informed Jack that I had limited time because I had to be at work at 6 PM. He assured me that he would give me a ride to work even if my car and paperwork weren't ready by then. Jack then went back to the management office. At the last minute, he returned with a new offer. I thought the deal was done, so I got the insurance as well. What was this? He explained that this was the payment amount. I was shocked and incredulous. Bruce, another salesperson, arrived and confirmed the situation. I demanded my paperwork and asked to leave. They refused. I took a few pieces of paper with my signature on them and tore them up. By this time, it was already 6 PM. I asked Jack to drop me off at work, but he refused. I expressed my trust in him and accused him of making my job even harder. If I was late or had any issues at work, I would blame them. Then, someone else from management came and dropped me off at work! I worked all night without rest! Why? Because I went to Ciocca Nissan in York to buy a car! The result was disappointing! I'm still having issues with the insurance company! So, the process isn't over yet! They haven't refunded me the $328 I paid. I earned that money working the night shift! Why am I having this problem? Because I went to Ciocca Nissan in York to buy a car! The result is disappointing! They have no idea what your situation is! They greet you very politely! They'll walk around with paperwork, meet with management multiple times, and say they're doing everything they can to help you! That's it! But then they finally reveal their true colors and intentions! Why at the last minute? Even after you've got the insurance? Because they think they're so smart! No one gives up after that! It was a waste of time! And a terrible experience with them! They acted like they were very professional, but they weren't! Their only goal was to scam you! And make a little more money! That's it! My friendly advice: Run away from Ciocca Nissan in York immediately! Thanks for reading.

Had a great experience buying a new car here. The staff that we spoke to, especially the manager,…read morewere super kind and helpful.

After an accident, I was instructed to call the dealership to cancel a service policy and receive a…read morepartial refund. It took over a week to speak to anyone from the dealership, and, after providing them with the necessary information, they sat on it for a month and a half. I finally got the cancellation processed directly through Subaru. Avoid this dealer, they are the worst in the area.

UPDATE: The service department reached out today and did nothing but talk in circles to try and…read morejustify their charges. If I could reduce my review stars from 1 to zero I would do so. We will never return to an Apple dealership. Such a sad world we live in when a dealership takes advantage of a 20 year old new car owner. My daughter took her 1 year old Crosstrek to Apple Suburu in York for an oil change today and ended up being charged $391 for "necessary maintenance" including $229 in labor. She was charged $139 for the oil change he even though my husband was just quoted "$82 out the door" when he called a few minutes ago. I can guarantee you this family will never do business with Apple again (and we buy a lot of cars!). These poor kids already struggle to save money in hopes of someday moving out on their own without big corporations scamming them out of their hard earned cash. Shame on you, Apple Subaru.

untrained and I knowledgeable staff. took zero responsibility for their lack of knowledge…read more Go somewhere else!

I traveled 2 1/2 hours to look at a used truck I had been searching for. After looking it over and…read moretest driving it, we discussed price, and I was able to get the deal I was looking for. Not wanting to go for a loan before making sure I wanted the vehicle, I needed to return a few days later to finish up the paperwork. Beshore and Koller held the truck for me during this time. When I was able to make the return trip to sign the papers, knowing I had to travel a distance, they were willing to stay late if necessary to accommodate my schedule. When I got there, the truck was washed, gassed up, and ready to go. we got right to the paperwork, and they had me back on the road home within half an hour. Glad I made the trip, and would definitely consider returning for a future purchase.

I have purchased my last two new vehicles at Stetler. However, the serive department is so bad…read morethat I will never do business with them again.

Friendly, yet unmotivated and careless sales team, from top to bottom…read more No financing. no special ordering. Alas, we struggled.