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west elm

2.1 (106 reviews)
Closed 11:00 am - 6:00 pm
Updated 1 month ago

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HoyMay P.

West Elm is located in the Scottsdale Quarter. The store sells household goods, furniture, lamps, and pretty things for your beds and tables. Several months ago we were looking for a pendant lamp. West Elm had several lamps to consider. While we didn't buy from them, they do have a good selection. We bought our lamp at another store and now seems West Elm has more selection. Isn't that the way? Haha. Shared Street, lot and valet parking. Wi-Fi in many of these stores there.

The wrong material
Sabrina S.

If I could give zero stars, I would. SIX MONTHS of my time wasted. In a brief description, I was up sold credit cards with incorrect rewards information. I was sold a couch with the wrong side chaise and wrong material - waited months to find all this out. No call, no text, no show to the first scheduled delivery. Literally just ghosted on my scheduled delivery date. Sent in circles a dozen times. Finally, when the couch arrived, it was made in the wrong material and way smaller than it was in the store, looked like it was made from Temu. AWFUL!!! (See photos) The communication between the store and the hub where these products come into is atrocious nobody is on the same page you get different stories each time. By far are some of the worst customer service I've ever experienced in my entire 40 years of life! Save your money and time.

A lot to be said about West Elm furniture quality. Ordered a $3500 Andes chaise sectional and regret it greatly. Back cushions are misshapen and lumpy with uneven seams providing no back support. Upon leaning against them my back hits the hard back frame. After only two months seat cushions started sagging to the point where they are so flattened they extend beyond the frame. And it's all with very light 130lbs one person use. Opened a claim with West Elm and was told all this is due to wear! After 7 months. Andes is advertised as 4/5 firmness contract level furniture but what had arrived is nowhere close to that. Low quality materials that do not last. What you get to sit on in their showroom is not the same product you receive.

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1 year ago

Nope. I'll go where I'm not looked at as an inconvenience. Service at this location is pretty rough.

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1 year ago

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13 years ago

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2 years ago

Very snobby attitude. Treated horribly, as if I was in their way. All because, I said I prefer to look around first.

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4 years ago

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Ask the Community - west elm

Review Highlights - west elm

We recently purchased a home and we decided to buy all new indoor furniture, bedding, pillows, window covers, rugs as well as furniture for our patio.

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Bungalow Furniture & Accessories

Bungalow Furniture & Accessories

3.6(46 reviews)
1.4 mi
$$$

A menagerie of goodness!…read more So pleasantly delighted to find Bungalow amongst those on "the furniture corridor" (greeway loop/hayden - near Costco). This place has an abundance of fun decor items, really nice furniture (dining tables, art work, accent chairs, clothing, bar and home goods. Fabulous options for gifts as well (cards, trinkets, fun tshirts, etc). Great selection of coffee table books and pillows. Friendly staff helped me figure out what the cute designer bar top fire extinguishers were for. They are fully charged and ready for use, they are intended to set atop your bar as a conversation piece. LOVE IT! Side Note: Their staff were all masked up when we visited (my husband and I are not sticklers on this issue so we wouldn't have minded either way).

Wife and I came into this store because they carry some clothing brands she can't find anywhere…read moreelse. While we were waiting to check out, I checked out some bracelets that were in a bowl by the register. At first glance, they looked cute...then I saw the "TPUSA" and "MAGA" slogans written on them in letter beads. Almost threw up in my mouth! Pretty disgusting and tone deaf to be carrying this kind of merchandise in a state that is so diverse, especially when you are not strictly getting white republicans shopping in the store. If that's the clientele you're hoping to attract, maybe you need a warning sign that says "White people only". Please peddle your political viewpoints outside of a retail store. I hear there's a store in southern AZ that only carries Trump crap. Move your political garbage there!

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Bungalow Furniture & Accessories
Bungalow Furniture & Accessories
Bungalow Furniture & Accessories

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west elm - furniture - Updated May 2026

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