What deceptice business practices this store/management/owner have!
NO WHERE in the store are there any signs or information that Sale Merchandise is not cancellable or returnable.
They way they have all the windows painted with the words liquidation, 50% then 20% more, it appears that this is the "mode" in which they sell on a regular basis.
When I went to pay for the 2 pieces I was purchasing, I WAS NOT TOLD THAT THE SALE WAS FINAL, NOR THAT THE SALE COULD NOT BE CANCELLED. Deb, the Manager handled my transaction.
When I went home, I became concerned about the depth and height of the consoles that I purchased and called the store and spoke to Deb, the Manager.
I told her that I might have a problem, and she gave me the height and depth of the furniture. I told her that I would call her back. I do, and said I THOUGHT that it might be ok.
Upon further inspection , 1.5 hours later, of the space, I noticed that the wall had a chair rail/wainscoating and realized that it would interfer with the consoles, and that they would NOT work there.
I called the store and spoke to Deb, and told her that I did not feel that the consoles were going to work in that space and I needed to stop the delivery set for the next day, and to cancel the sale.
ONLY THEN, did she tell me that Sale Merchandise was NOT cancellable or returnable, AND.....that on the back of the Receipt is stated this, SO THEY DID NOT HAVE TO TELL ME.
# 1.) The back of the receipt is not shown to you, or the inability to cancel the sale.
# 2.) Deb, the Manager, stated " oh many people have tried to do this and lost" so I asked her if this then was their regualr "mode of practice" since SO MANY had tried to do so and lost.? She told me "not to get smart with her"
3.) On two seperate occasions the store and and Manager had the obligation to tell me, and any other customer, " that all sales were final", but the neglected to do so over and over, NOR DO THEY HAVE IT POSTED ANYWHERE IN THE STORE.
#4.) Deb, told me she would call the Owner, and call me back. She did so and smugly stated " the Owner stands with MY decision". We have cancelled the delivery of the consoles for tomorrow, BUT WILL NOT RETURN YOUR MONEY.
So, they have MY money and they have THEIR furniture!
#5.) I asked WHY on the back of the receipt their is a line for CUSTOMER SIGNATURE ( in other words for the customer to read it and sign that they understood?) She said " oh no one signs that ( because apparently the store and the Manager never show it to them, nor ask for the signature!. She also said THEY only use it for "special/custom orders" then a Customer is asked to sign.
#6.) The back of the receipt is very obviously what they attempt to point to so that they do not have to tell you this information......and apparently they rely on the printed word, instead of "telling the truth to the Customers".
I have disputed this on my credit card, and have also written to the Better Business Burea as from the conversation with Deb, the Manger who claims she spoke to the Owner, THEY DO THIS ALL THE TIME! When she told me THIS
i responded "that it sounded like their regualr way of doing business"
IT IS THEIR OBLIGATION TO TELL CUSTOMERS THAT "ALL SALES ARE FINAL": AND IT SHOULD SAY IT ON THE FRONT OF THEIR RECEIPTS FOR ALL TO SEE. ALSO, IT MOST DEFINETELY SHOULD BE "POSTED" AROUND THE STORE, AND WHEN GIVEN 2 OPPORTUNITIES TO TELL THE CUSTOMER, AND DO NOT, THIS IS WITHOUT QUESTION A "SHADY" WAY OF DOING BUSINESS.
When I asked her, when I called earlier today and said I might have a problem and asked for the depth and height, WHY SHE DID NOT TELL ME THEN, EITHER. She just laughed and said "don;t try and push me around and lower your voice".
i am perfectly prepared to take this company and it's Owner and Management to Mediation, and then on to Court if necessary as they "don;t really care about the Customer or Good Business Practices, and let you know that " in your face" when you are having a problem.
DON'T SHOP HERE, GO TO THE OTHER STORE IN THE SAME SHOPPING CENTER, THEY ARE SO NICE AND SO HELPFUL. SEE IF YOU CAN FIND SOMETHING THERE THAT WORKS, OR GO TO IKEA! Their Customer Service and Total Disclosure is what an HONEST AND DECENT business does.
Deb, has an "attitude" as, apparently, does the Owner....and they admit they have done this a number of times, and apparently get away with it.
YOU DO NEED TO DISCLOSE EVERTHING TO THE CUSTOMER - UP FRONT!
Dawna G. read more