Have been coming here for years! My family also so I was a little confused when I received a bill in the mail! The optometrist asked about my contact lens use and had me try on a pair! I was then billed $150.00 for a contact lens consultation that I didn't ask for or asked if I wanted or needed it! James is amazing and will get your entire look together but the extra fees? Probably won't be returning after this! read more

The customer service alone will keep me as a returning customer. There is absolutely no pressure and no obligation in the shopping experience. The associates will keep it real with you when it comes to the shape of your frames in comparison to the shape of your face. Some people will just tell you what you want to hear so that they can get a sell-- not this place. They have quality information that is valuable when purchasing eye glasses. I originally came in to purchase trendy, thick, black framed glasses, which were over $300. The person helping me told me that they were too big for my face and said that I wouldn't be happy with them in the long run. Instead she showed me frames that complimented by face and they were not as pricey as the ones I had originally sought out.She also recommended that I should pay attention to the shape of my eyes. Because i have almond shaped eyes, a particular frame would be better for me. I really appreciated this honesty, especially since I was making an expensive purchase. Over all, the people here know what they're talking about and will help help any individual figure out what frames are best for them. If you're curious to see what glasses are best for you, come visit West County Optometry. tip: The associate who helped me is Kathy. She rocks!!! Also, I've been getting so many compliments on my glasses, so I know that I made the right choice. Thanks West County Optometry!!! read more

Great experience, pleasant and knowlegable staff! Great for the kids as well. read more

Today was my first time going here, it was great. Very friendly and helpful staff, I felt very comfortable. There was plenty of available hand sanitizer everywhere and everybody wore masks. The gentleman helping me pick out frames had a great eye. I will be coming back! read more

My first time at this location, I had a great overall experience. The staff was nice and the doctor was great.

5 stars for Dr. Sanders BUT they wanted to charge me nearly $400 for my initial visit! I needed to update my contacts/glasses prescriptions. I paid $180 for all the usual tests and my exam with Dr. Sanders. (This all took about 90min.) Then Dr. Sanders wanted to do a lense fitting, But he did not have my prescription in stock - so I'd need to come back for an extra appointment. Ok, I'm already needing to carve out time for a second appointment (because they were not stocked) - AND when I go to schedule that the woman at the desk tells me it will be an *additional* $170! (This was just for the fitting - no actual contacts purchased - Keep in mind I've been wearing contact lenses for 20 years so I'm already happy with the way my contacts fit) I checked with a number of friends who wear both glasses and contacts and they all think this is very strange. (Usually all of this happens in one appointment and certainly does not cost this amount of money!) *I have never been asked to pay this much money just to get a prescription update* I double checked with the receptionist because I was sure there was some mistake. -- She Was snooty and said, "well that's just how we do it." So watch out for the hidden fees at this place, because they are huge. read more

I cannot say enough about West Country Optometry. The staff is very attentive, pleasant and fun, and the doctors are great (very skilled and knowledgeable). They also have nice selection of eyeglasses. Definitely worth the drive to El Cerrito. R.E. Mellor read more

Probably the most comprehensive eye exam I've ever had -- it felt like an anatomy lesson and personal health check all in one! I really appreciated how the doc explained all the tests and why they're important, along with walking through my results with me and giving me some tips on what to look out for down the road (which I hope is a long one). The eye exams took about an hour, and in the end I didn't need a prescription. But if I did, they have a huge assortment of glasses to choose from. Really nice clean office and friendly folks. If you wanna use that VSP benefit, do it here! Free parking in their private lot. read more

I scheduled an appointment at West County Optometry for Monday, July 26th at 9:15 am. I received confirmation/reminder text messages all weekend long. When I walked into the office, neither of the receptionists bothered to greet me nor did they ever really acknowledge me. I fumbled around in my purse for a pen to write my name on the check-in roster. Again, neither of the receptionists bothered to offer an assistance. Finally, one of them asked if I had an appointment. I answered yes. I was then asked my name, but told my name was not on the list with no follow up comments for next steps. I had to ask the receptionists if that meant that I could not be seen. I was informed that because my name was not on the list, I did not have an appointment. At no point did either of the receptionists bother to offer any solutions. I rearranged my entire schedule to make that appointment. Before I left the office, I informed the receptionists that I would find another optometrist to help me. Finally, I let both of them know that their customer service skills were horrible. I did not yell, scream, or behave in any manner less than professional. I will NEVER patronize this business again. read more

This is my first pair of eyeglasses!!! I was very anxious to pick my frames and decided to check out this location. The moment I walked in the door I was kindly greeted by two ladies in the front desk area. They were so kind and welcoming. I was a little overwhelmed with the large selection of frames lol. I wanted to make sure I pick the perfect pair of eyeglasses. Shawn is truly a blessing to have at this location. He went above and beyond helping me find the perfect pair of eye glasses. I may have tried on 20 pair. Shawn is amazing and gave me so many options to choose. He was very patient and full of life! I can't thank him enough for the wonderful experience I had finding my first pair of eyeglasses! Thank you thank you thank! I recommend this place 1000% read more

I called last Tuesday to be seen as a new patient for an initial consultation/exam. The receptionist was able to give me an appointment for the following Friday. She asked for my insurance information and was able to verify it almost instantly. Upon my arrival, the checkin process was pretty seamless and the tech was able to get my preliminary screenings/procedures done very quickly. I was then seen by Dr. Keswani, who is very friendly and seemed genuinely interested in my overall wellbeing. He was very attentive and honest with me about all of my inquiries. The last part of my visit was the eyewear selection process. Although the staff was pretty confused about my insurance plan at first, they didn't hesitate to call my plan administrator and clear up their confusion. I told them that I wanted my entire purchase (lenses, frames, enhancers, etc) to stay within the allowance that my insurance provided, and they obliged without trying to up sell or convince me otherwise. They took their time to help me find the frame that complimented my face and at the right price point. Overall, I had a great experience and was very impressed. I'm looking forward to my future visits. read more

I've been coming here since they where at Hilltop mall! The staff is just simply amazing and SHAWN knows my style! It's like having your own personal stylist! Many frames to choose from! I get so excited lol having to shop for the perfect frame. I'm always pleased. read more

I just moved to the Richmond area about a year ago and I was able to book an appointment within a week. The service was great and they were friendly. I was able to book a few appointments to get contacts and had a years worth within a month! read more

First time ever needing an eye exam and I was well taken care of. Felt very comfortable there like they knew me for years. I found them through Yelp reviews and they were spot on. Thank you. read more

I've moved back to the Bay Area recently and I must say the costumer service here is amazing. They always make you feel so comfortable and also very helpful. The Doctor is amazing and he's very ethical with his practice. Highly recommend read more

I have been going to this optometry since I was in the 3rd grade. Everyone is so professional and nice. The place is always tidy and clean and low soft music. Wait time is very minimal. Did I mention that they have all the latest and greatest frames thank you Sean. I also wear contacts and the Contact ordering turn around is 3 days or less. Please check them out if you haven't . You won't be disappointed . read more

This place has great customer service. The staff are very professional and the selection of glasses was nice.

I went yesterday, so my experience is still fresh. I'm starting to think that my young adulthood spent in Washington DC was some kind of terrible doctor nightmare, with unprofessional, rude, and uncaring doctors and dentists. Moving to the Bay area woke me up from that dream. West County is great. The front desk staff is super friendly, fast, and competent. The man who did my preliminary tests, Dave, was funny, nice, and professional. Dr. Garrels was wonderful. Not only was he professional, competent, thorough, and kind, but he was totally game to answer my (numerous) questions. I got the $15 photo of the back of my retina, which I probably didn't need, but they did a good job of convincing me I should have (I felt guilty, I've rallied against unnecessary testing in the past). If you have the money to spare, it's a fun thing to look at with the Dr., and they didn't at all pressure me into buying it. The complaint that everyone who has a complaint seems to mention is the fact that you can't browse for glasses on your own. I have to admit that made me think twice about coming, but I did anyway because they are so close to my house. In my opinion, it isn't a problem. Here's why: 1. the staff is incredibly patient and willing to work with you for as long as you need, even if you are really picky and/or indecisive. 2. they are also knowledgeable enough to pick out nice frames that you will probably like. 3. you can still browse around and point to stuff under the glass and they'll pull it out for you to try on. 4. it's kind of nice to have that kind of personal attention and service, with no of the high pressure sales tactics that I've gotten at other offices. I'm so glad that I found a good replacement for my University eye doctor so close to home. If you are skeptical, try it once and you'll probably be back. read more

Your staff and the Dr. GARRELS Were not only knowledgeable, friendly but Awesome as well. Especially The Beautiful lady who helped me select my glasses. She was patient, knowledgeable, thorough and went the extra step to contact the supplier to check on a specific frame that was not on display. And to my delight they had it. Customer Service is my deciding factor in choosing in most cases. Thanks to your AWESOME team I've found my permanent Eye place. I've switched three times within five years because of poor customer service. Thanks for keeping your standards high. read more

Highly recommended - you'll be treated right by Dr. Keswani & his staff. They provide very fair prices on contacts and glasses - they have some awesome designer frames like Gucci, Sean Jean, Versace and Juicy. No waiting for an appointment and they do ALL the paperwork and deal with your insurance company (woo hoo). Love that they're next to BART. read more

I've been going to West County Optometry for more than 10 years. The doctors are very thorough. Great customer service and great frame selection! read more

Great customer service. Always on time and very friendly staff. I would recommend them for all your eye care needs.

Attentive to detail, great staff, immaculate. A client for 12 years. What can I say? I absolutely love this crew...top notch! Parking is great, wait time is good. The only thing I would change is that bloody , yammering TV that drones on like a Hitler documentary on the History channel while I was filling out forms and waiting. It is annoying and I have no idea what the mosquito-like nattering was about, but assume it had something to do with vision...just make it go away please! That is the only bad segment of my wondrous journey through the land of optometry! Trust me, team A++ ...annoying sponsored TV? -10 read more

I've been going to see them since when they were up at Hilltop Mall. Dr, Sucher was such a nice doctor and now I have Dr. Keswani. They are always very attentive to you and it's nice to see the same people every year when I go in. They are always willing to send out any letters that Kaiser might need for my records. They seem to stay up to date with the latest in eye examination procedutes. I really recommend that you go see them for your eye needs. read more

First time coming here & let me tell you that I will definitely be coming back! The staff is welcoming Dr. Sanders explained everything in detail and made sure I was well taken care off! Now to my glasses Sean was the sweetest he helped picking out my glasses and made the experience quiet comfortable and pleasant! The lady in the fro reception was super friendly and made everything run smooth! read more

LOVE Beth, Sean Dr. Keswanni and the whole staff!! You guys ROCK, and look good while doing your work! Sean is the greatest he will help you pick out the right frames for you! I love all my glasses and I am proud to say Dr. Keswanni is my Optometrist for years now. I got my Gucci's, Dior's, and my Ferragamo's here, and at a GREAT price. I'm proud to be a HIGHLY satisfied patient and a part of this wonderful family! My hubby is also a proud patient of this office. read more

Dr. Garrels is very kind and thorough. In fact, he's the best optometrist I've been to....ever. He's gentle and soft spoken but is genuine and his desire to help you get the best result is visible. The staff was also very pleasant. The office is clean and has some really great state of the art equipment. All designed to give YOU, the patient, the very best products at the end of the day. The exam itself is fairly priced for the high level of quality care you receive. The frames are all high end...a bit pricey...but if you're going to wear something on your face everyday...why not splurge a little? Both my parents go to Dr. Garrels and highly recommended him to me. I will gladly pass along the same recommendation. read more

Always a pleasure to visit the West County Optometry ! From the moment you sign in , have your vision tests, see your Doctor & then the fun of getting to pick new frames from an extensive variety of beautiful frames & a great staff that I've found honest with their oppion of what I think looks good on my face ! Just a wonderful place ! read more

I live in Fremont, but my good friend referred me here-and I'm glad she did! The staff here too really good care of me. I was in a hurry when I came here, but Dr. Keswani saw me as soon as I arrived-absolutely no waiting time. He gave me a thorough eye exam while his staff reviewed my insurance and I was out the door in a jiff! Additionally, they had a really great selection of stylish glasses. Not only did I get my eye glasses here, but I also bought a pair of sunglasses! read more

I got an awesome old pair of frames from my uncle and was wondering how to get new lenses put in during this shelter in place. West County was amazing about making sure I received incredible service while feeling totally at ease. Face masks are required to enter and the whole staff were great about making my experience safe and comfortable. They really made me feel welcome and appreciated. Thanks to the staff for helping me see things in a whole new light read more

I've been here twice and I would def. go back TO SEE THE DOCTOR PROS: 1. Dr. Kaswani is super friendly, really knowledgeable, (not patronizing like some other eye docs i've been to in the past), he squeezed me in because the front desk messed up my appt. and he didn't rush me- he has a lot of patience and I felt completely comfortable with him. 2. They have a nice selection, not huge but decent and they have designers. CONS: 1. The set up- you can't try anything on without assistance and usually there is only one person working so if it's busy, which is usually is... you're going to wait a while to try anything on- super annoying -1star 2. Choose carefully! Don't let the fact that you're holding up the line of people waiting to try on frames cause you to rush and regret your selection... b/c it'll cost ya! If you don't like your frames you *might* be able to return them (Dr. has to approve it) but your charged a 20% restocking fee. (Yes, if you choose $300 frames that means $60) Larger companies wouldn't have this or they would "waive" it for you (you know, in order to seem friendly) so therefore, the large companies will get my business for frames and contacts in the future. 3. They're too persistant with their follow-up, to the point where its annoying that they send me stuff AND call me to come in for my next appointment- I'm an adult, I don't need a reminder, but if you must, please just send 1 post card and that's it. read more

I ended up walking away from my brand new glasses and they did nothing to mitigate the problem. The doctor's evaluation and medical clinic aspect of my encounter was great. I was purchasing glasses with bifocals for the first time and purchased the glasses with an additional $$$ for scratch resistant lenses. When I went to pick up my glasses the design / layout of how the reading glasses lens were placed or configured on my lenses was not attractive or functional at all. My insurance wouldn't pay for changing the lenses and west county optometry did NOT have anything else to offer / recourse to correct the situation. So I left my glasses there with the instruction that they at least show the next person how bad this style of glass lens will look before they buy it. Very disappointed because I try to support the small number of business in west county. read more

My wifes medical plan uses west county optomitry. My problem is this. Every pair of glasses i have gotten there has been sub par. I have gotten 5 pairs over time. Not one has lasted more than 3 months. The lenses fog on the inside. Now what is fishy is the covers glasses up to a value of 250.00. But even when i purchased glasses cash there was no improvement. Once the plan glasses are ruined you then have to pay out of pocket for new glasses this is a racket as far as i can see. I used to be a hustler i know one when i see it. I now get my glasses at kaiser and the quality is excelent. read more

Been going here for years. Only eye doctor i've ever had and it's been great. The staff is friendly and helpful and every visit has been great. read more

I went in to get some glasses adjusted/fixed, and they fixed them right up, without waiting, at no charge - even though I got the glasses somewhere else! Fabulous customer service. I will definitely be doing my eye exams and glasses shopping there from now on. read more

Been coming here for years. Although we have moved about 30 min. away, they can never be replaced. We attempted multiple times to find an optometrist nearby, but the service and hospitality will never compare. From the moment you walk in its that feeling that you and your family are welcome. Great selections of frames. Accommodating, friendly, knowledgeable and most of all they give you choices that fits your needs. Thank you for the service you have provided all these years to my family. read more

Always patient, very friendly A+++++ customer service. They have great hours and their follow up is awesome! Many frames to chose from, knowledgable with the vision insurance. read more

I took my son here to get glasses and they were very professional. The salesperson reviewer my insurance coverage before selecting overly expensive frames and even asked if it would be ok to go over the coverage amount. He even found glasses that my son thought were "cool". They have a wonderful selection of frames and very kind staff. Great customer service! read more

My family has been coming here since I was like 5 years old. It's been 25 years! Very quick efficient service. They always have the best selections! Wouldn't want to go anywhere else. West county optometry is the best place to get some new specs and Grade A customer service read more

Blind as a bat? Go see Dr. Sanders. From my experience, this man is amazing in making his patients feel as welcomed and informed about their condition as they could ever hope for. I went to see him on an emergency basis last year (I had an inflammation in my cornea) and he was kind enough to calm my nerves and made me feel like everything was under control. At my annual visit appointment with him today, I was pleasantly surprised at the level of details he was able to recall from my last visit. Dr. Sanders is super nice and knowledgeable about all things eye-related and I'm so happy to have him help me take care of my poor vision. The other staffs here are also very sweet and welcoming. When I was picking out a pair of glasses frame last year, I was given with an excellent service at finding the prime selection that was fitting for me. Speaking of which, the variety of frames here is amazing. They carry many brands, styles, and they offer frames at different price ranges. The only thing that's rather dicey is the availability of the parking space. Since the business shares the same lot as Gangnam tofu and 2-3 other restaurants, it gets pretty packed around lunch time. Make sure to call and make an appointment ahead as they're pretty booked in advance. read more