Had an under-cabinet lighting issue due to a failed LED driver. The electrician from Redox was the…read morenicest man and diagnosed the problem quickly and returned with the part to complete the job. Lights work perfectly now. That said, the total came to $350 for a relatively straightforward part swap, which felt a bit high. I was hoping for something much more affordable. Just a heads up to others: ask for a price estimate in advance. Overall solid service, just priced at the high end for the work done.

Hamid was super nice and accommodating. He worked on our job all day and got it all working. Looks…read moreexcellent.

Politely took care of some pipe relocation. Showed up on time, cleaned up and quoted upfront, with…read moreno surprises. Almost the opposite of most plumbers. Hands down the best plumbers I have dealt with!

quick appointment time, guy onsite was awesome and super friendlyread more

I wish I had read the reviews below from Sach, Kristiana, and M.K. earlier--then I might have…read moreavoided falling victim to the shady tactics of a technician from High Demand Heating. To Rhonda, consider yourself lucky they didn't show up. If they had, you might have been caught in the same dishonest tricks. I request service to fix the fireplace pilot mode not stay on issue. This guy came and replaced two parts but failed to resolve the problem. It became clear that the original parts were still functional. Despite this, we were charged 500 more, with the replacement parts priced significantly above market value. We paid these charges in good faith. When I informed him that we needed time to consider whether to proceed with the purchase of another part (quoted at an additional $600), He agreed to put everything back. But he engaged in unethical behavior, including: - Intentionally cutting the wire connected to the high-temperature heat sensor before reassembling the unit. - Tampering with other wire connections, making it impossible for another technician to repair the issue. Fortunately, I had taken photos of the fireplace system before his arrival, which helped me verify and document his actions. I do not believe this was the first time he has employed such deceptive tactics; it's simply a matter of him not being caught until now. Intentionally damaging or sabotaging equipment to make repairs more difficult or costly, and then using that situation to demand a higher price, is unethical. It is a form of manipulation or fraud. It violates trust and professional standards.

RCMP were called after owner trespassed, threatened to break into seniors home to remove part he'd…read more"temporarily " installed, and wanted it back. We allowed him to take it back & reinstall original part, but never allowed back. Police file. Fortis BC + new contractor agreed that the only way original part would leak gas is if it was broken, or it was loosened. It is not broken, and now works fine again, without needing to spend hundreds on a repair. Disappointed with this bad experience.

Professional, courteous and all round nice guy. Price seemed fair for what was done and I'm happy…read more Would definitely recommend to family and friends.

Communication was great and very responsive, I received a quote for a job around $700 and found…read moreanother company for the same job for $220, so I found it was a bit crazy indeed.

August 18, 2025: Thank you so much to Ron at Big Valley Heating & Sheet Metal Ltd for restarting my…read morehot water heater today. I appreciate this so much. This company always gives excellent service. They have previously fixed my furnace for me and I was very satisfied. I will always call this company when I need assistance. Their phone number is programmed into my phone. - Diana S. Maple Ridge, BC

My Fireplace never worked properly. I called Big Valley Heating. They set an appointment; phoned…read morethe day before to confirm. Their technician phoned me the morning he was arriving, showed up in the time frame he provided, and got it going. It works better than ever. Thank you Big Valley Heating and a shout out to Paul (the technician who fixed it)

Fantastic company. Certified Carrier installers because an a/c is as good as it's installation. I…read morewas very impressed with the whole experience of buying an a/c from how promptly they arrived, to the seal on the exterior but the best thing is that the a/c is super quiet, the quietest I've ever seen even in Ontario where a/c is essential.

No customer service. Sneaky company with no support after purchase. We have had unit since May…read morewith it not working... not once. After many messages left for them, they never call back. But they are quick to hang up on you if they don't like what you have to say. AVOID and save your money for another "reliable" company.

We called on Willowbrook Plumbing for an emergency at home in the late evening; Gary arrived as…read morepromised and got to the problem right away. We were very impressed with his pleasant demeanour and no excuse work ethic. It's hard to find good, reliable and friendly all in one, but that's what we got! So, needless to say the job was done as promised and quoted! Thanks Gary! Hope we don't need to call on you again, but would definitely have you back again!

Wonderful service! I've used Willowbrook plumbing and…read moreheating now 3 times. Every time I'm so happy I did. Everyone is so professional and really go the extra mile to ensure everything is done correctly. I really appreciate the knowledge they share, especially for myself who may not know exactly what is going on. They are happy to explain and show you exactly what they found and how and what they fixed. Thank you so much! I will use your services again and again!!

Fantastic service! The team was professional, efficient, and friendly from start to finish. Harmeek…read more& Sam did our installation and they were awesome! They did a good job explaining what an expansion tank can do for my house which I really appreciated. My new water heater works perfectly, and the whole process was stress-free. Highly recommend!

Great company to work with. They installed my water heater about 4 years ago. Just recently we were…read morehaving some issues with the T&P releasing water. They were knowledgable and informative on the phone. Their team was there in a timely manner to install an expansion tank and everything has been working beautifully ever since. Thank you!

We have had several techs come to try repair our heat pump that was not defrosting properly. I…read morefinally discovered that Heritage Mountain specializes in York products and gave them a call. Jessie arrived on time, masked up and ready to go. He first listened to what I had to tell him about the problem and read the reports from the other techs that I provided. He then looked at all components of the system and zeroed in on a couple of obvious (to him) problems. Jessie worked diligently and was not afraid to share information with me as he was performing his job. After a short time he was able to get the heat pump running as it should. He then checked to make sure ALL components of the heating system were functioning together as they should. We were facing the very real prospect of replacing this heat pump, as we had dealt with a problem that no one else could repair, at a cost of thousands of dollars. Thanks to Heritage Mountain and Jessie for rectifying the problem, saving us the cost of replacing the heat pump and saving us from further frustration. I would DEFINITELY RECOMMEND Heritage Mountain Heating!!

We had Brad (of Heritage Mountain Heating and Cooling) install a new furnace, AC unit, and hot…read morewater tank a year ago (summer 2013). We chose Brad because he was very honest, approachable, and well informed. We felt he gave us good advice, and worked to save us money and get us the best equipment for our needs. We also found his quote was very competitive, which was fantastic because of the four companies I had quote, I like interacting with Brad the best. The installation went smoothly. Brad and the guys he brought in to help with the install were all reasonable to have working in our home. Brad seemed to do everything by the book and to the best possible quality. For example, an electrical box was installed where the electrician had popped out one extra access port than he needed. Brad commented that this would meet code and most people would accept it; however, he did not like it and so he came back the next day to replace the box. All the work seemed top quality. The only challenge with working with Brad was that he was somewhat hard to nail down on an installation time. He was always easy to get a-hold of via his cell phone, but once or twice failed to send me information via email that he said he would. The system has now been running for year and we are very happy with it and would choose to work with Brad again and would recommend him to our friends.