This bank bought out my mortgage from the last bank. Their online and phone payment system is absolutely horrid. Then you end up waiting 10-15 minutes (if you're lucky) to make a payment by phone with a human. They are rude, short, and completely unhelpful. I wouldn't take a loan through this bank for $100 if they paid me $125 to jump through the hoops it takes to pay them. What an absolute clusterf#$* of a company. read more

Their on-line and telephone banking system is horrendous. I called to pay my mortgage because their system never works and spoke with Mandy. She is extremely rude and it's evident she hates her job. Everyone else I've dealt with were polite and helpful. Mandy, not so much. read more

January 2025 In our hearts and in our opinions, We do not recommend Wes Banco in Bevercreek, Ohio ! We do not recommend their VA Mortgage Loan department, for hard working Sacrificing Military families and Military Veterans, and Active Duty and Retired Military! AS an US NAVY Female Veteran and my precious family, we were traumatized by the Wes Banco VA Mortgage Loan Dept! We were fearful, of being Homeless, due to the drastic shortage and high costs of Home Rentals in Ohio! We left Wes Banco! We went to another Bank/Lender who happily helped us!! Happily, At this other Bank/Lender we were VA approved for our dream home in 3 joyful days, due to our excellent payment history and dual incomes! Our mortgage payments have been 220 dollars cheaper than our previous rental in Ohio! We can sleep now, not fearful of being Homeless, due to high cost of rentals and drastic shortages of rentals and fear of the Landlord wanting to raise the rental payments each month! We have been joyfully and successfully paying several months of Mortgage payments already! We also put 4 months of mortgage payments in our savings accounts! We found a kind and respectful Loan Processor, at another Bank, who honored the Military, and also the VA approved us, for our excellent payment history, dual incomes, and my hard earned VA Home Benefits!! We are a Military family, an US NAVY Female Veteran who wished to attain the American Dream, of owning a Home in America! In our opinions and in our Hearts, we do not Recommend Wes Banco!! We were VA Approved for our beautiful dream Home in Ohio, due to another Bank/Lender being respectful and honoring the Military VA benefits! We do not recommend Wes Banco! These are our opinions! January 2025 read more

My uncle has a checking account and saving account at the Wes Banco in Cincinnati Finny Town. My Aunt, a caregiver for my uncle (which is her brother) was included on my uncle's checking account as she was responsible for paying his bills. My Aunts name was on the checking account, but it was not on his savings account because my uncle was able to call the bank when money was needed in the checking and have the money transferred. This past year my uncle had gone into assisted living and my Aunt continued to help with paying his bills for him. My uncle fell ill and landed up in the hospital and was unable to call the bank to make any transfer of money from his saving to his checking in order to pay bills. Money was needed to pay hospital bills and other bills so my aunt called the bank on Monday 1/25 to request that some money from the checking account be transferred to the savings account, the bank representative advised her that a power of attorney was needed to get the money transferred since her name was only on the checking not the savings account. My Aunt submitted the requested Power Of Attorney paper work to the bank right away. Later my Aunt called the bank to find out status of the transfer, at that time a representative from the bank said they received the Power Of Attorney paper work she submitted, but that they were reviewing it- "holding it to check it out". As time was of the essence to get bills paid and as my uncle continued to decline in health, my Aunt called again on Friday 1/29 (mind you 5 days later from the submission of the POA paper work!) and spoke with the bank manager to find out if the transfer went through. At that time the bank manager, Mr. Denis proceeded to tell her and I quote "it was not transferred, you are trying to steel the money". My Aunt was shocked by his accusation and distraught as she just learned her brother passed away that morning at 5:40am. She has been a caretaker for him for years and has never had issues with being a signer on his account until now - all of sudden they say she is trying to steel his money...What?! To make matters worse Mr. Denis proceeded to argue with my Aunt as to when my uncle passed he said my uncle had died the day before not that morning. Unbelievable! As my aunt was so upset over the comments made by the bank manager, Mr. Denis, she made an appointment to speak with him directly in person. When she met with Mr. Denis in person he denied the whole phone conversation and the accusations he made about her trying to steel my uncle's money. Unbelievable! What horrible customer service to say the least! Think twice before you bank at this branch! read more