I am the secretary of the Mt. Washington Cemetery Association. We have banked with Fifth Third for over forty years with excellent customer service. I needed to open a CD today and Debra Smith assisted me in the most pleasant and efficient manner. This is the second time I have worked with Debra Smith. She is the ultimate professional. read more

NEGITIVE 1000 Stars.....Worst customer service I have ever experienced ANYPLACE! If you want to get things done go someplace else. Had a total loss on a vehicle and had a loan with them, they REFUSED to send documentation needed to the insurance company for payout for over 2 weeks. Meanwhile no car as rental runs out when they total the vehicle. Begged and pleaded daily and they refused to answer calls, emails and letters. Seemed to be out of spite. NO CARE FOR the CUSTOMER. Any other bank provides request within 24-48 hours and does not put the customers life, job and family in jeapordy because they do not want to take 5 minutes to send a prewritten letter as requested. WORTHLESS and has lost a life long customer. ALL accounts have been closed, credit cards cancelled. Will pay more for interest someplace that gives a Rats XXX read more

This review is solely about the 5/3 Center Stage and NOT the bank itself. Fifth Third (5/3) Center Stage is a nice large outdoor place to sit and relax anytime of day in front of the Fountain. There are plenty of umbrella shaded tables & chairs set up. They sponsored the Cinci Blues Society that have their Fest & Challenge on the Center Stage featuring a different band ensemble nightly. It was nice enjoying the varied music from each band the two different nights we went. It's nice that they use this 5/3 Center Stage space for people to enjoy entertainment and relax to take the stress out of a busy day. read more

See all

Worst login system ever. If you forget your password (they require an extra long one), you need to enter your SSN, last name, zip code, AND account number. If you use mobile banking, you probably don't have your account number just sitting around. So you have to call and work your way through their automated messages... I never chose to work with this company, but they bought my mortgage loan. I have begged them to sell it to any other bank. No luck. read more

Just horrible. The new "secure system" simply stops you from logging in. Atrocious company.

Appalled with the service provided by 5/3. The latest incident being that we deposited a check for $5,000 from a Fortune 400 financial services company and household name and after depositing the check they infom us that it will be 10 days before we can access any of the funds in our account!! 10 days?!?!? The insurance company that wrote the check has over $4 Billion in statutory surplus on the books. I'd say the can cover it. When asked if they can release a portion of the funds they claimed that "from time to time we require a hold on the funds to protect the bank" Guess what, the person who needs to be protected is the one who trusts banks to grant them access to their own money in a reasonable amount of time. Don't open an account here, if you have one and you appreciate reasonable banking, cancel it and go anywhere else... read more

I was scammed out of 600 for an apartment for my family and myself. I filed a complaint they gave me a credit of the 600 and took it back after an investigation. I submitted more than enough evidence to prove my case. Fifth Third does NOT protect their customers. read more

Absolutely not. Absolutely DO NOT. This bank is stuck in 1983. When you call you have to give your social security number or card number. Don't have a card? Enter your social! Feel uncomfortable doing that?! Forget getting through any other way. They do not have voice recognition for any calls, you must always press buttons. Do not call when you're driving. Very inconvenient. When you do get through, you will absolutely struggle to understand the representative on the other end of the phone. Not their fault. The bank is trying to cut costs by moving the call center. Get this though, if you get sent to the sales call center.-- very clear, English as a first language folks. They will try to sell you a call center in the United States, then when you open your account - you get sent to a call center in a Third World country. No more star treatment for you! Something that I've had a very hard time coming to terms with, not only do I have to give out my Social Security number every single time I call to make a car payment, they refuse to take debit cards because they're stuck in the 90s. I have to give my full routing and checking account number to a stranger who now has my social in a completely different country. Such a wonderful way to have your identity and your money stolen. After every single phone call to this bank to make my car payment, the representatives were kind, straightforward, helpful, and as positive as they could be while Fifth Third bank was busy making me uncomfortable. The representatives have done a wonderful job in the circumstances that they've been placed in, and I would not want to be in their shoes in any given day. I guarantee I am not the only customer that feels this way about the inadequacies of Fifth Third bank. This will be the first and last time I step anywhere near Fifth Third bank with a 10 foot pole. I'm going to do my best to pay down as much as I can before transferring my loan to a different bank. If not simply for the convenience and safety of my personal information, so that I can understand the person on the other end of the phone that I'm talking to. It is not their fault that I cannot understand them, they have done a wonderful job - the customer service representatives, it is the banks fault for employing people who are unable to articulate the English language efficiently. -10/10 read more

Fifth Third Bank - Banks & Credit Unions Near Me - Cincinnati, Ohio

Short version - they suspected fraud and shut down my card. I bought 2 tacos for lunch. They said they'd expedited the new card. On the 6th day I called and it WASN'T overnighted. They said 10 business days, so almost 2 weeks. They're as useful as a solar-powered flashlight! read more

My advice run don't walk. Was customer for some time years ago. Opened a new auto loan, they sent me the usual welcome aboard letter and instructions with encouragement to sign-up for on-line banking. I tried and have been trying for over two weeks now. multiple calls to help line, visit to branch still no luck. They kept wanting to text (the code) to my old hard line and my old work number (I retired 16 years ago) I also logically never gave them these old numbers. Dug up from their archives I suppose. Tried to call branch number listed on 5/3 web site it is no longer in service thus prompting my in person visit. They can see all my information, even gave me a user ID but still can't log in. For my first payment I used the Park National Bank bill pay system (Great Bank by the way) to make the payment. That was fun to tell them forgive me couldn't help it. I was able to get Fifth Third to actually tell me they did receive it (another call). Hate to take another hard inquiry on my credit score, but worth it when I transfer my loan to another bank hopefully in the next 48 hours, and hopefully Park. This is the short version, I won't go into the different answers you get every time you call the help line as it relates to on line access. Worst part you can't access anything whatsoever without being directed to the on line system, even some non transactional information. An on line system you cannot access. read more

HORRIBLE COMPANY!!! Avoid at all cost. I have been in a nightmare with this comp for 3 years now. I'm moving mainly so I can get out of this loan with this lender. read more

Mail in promotion was enticing but I took it to the branch manager to get complete details. I then opened a checking account and money market to get the bonuses promised. Long and short of it the manager told me what to do withholding vital information to acquire the bonuses promised. Closed the checking account but cannot close the money market account because from what they tell me today the funds I deposited on 6/11 ( which cleared my Wells Fargo account the same day) would not be credited to my account until 6/23. Very short synopsis of hours of phone calls to 5/3 being told different information every time I called. Horrible experience read more

Worst customer service in the business. Deposited my pay on dec 11th, got a notice that said i wont get my money until dec 22 because of confidential info the check wouldn't clear. 25yrs of depositing my checks never not once had an issue with any of them until this. best part, after i told them it was going to bounce checks and cost me a fortune in fees, there response was just deposit more money. LMAO, what so they could hold that to. time to change banks i guess read more

Poor sytems for explaining heloc loans. No longer seem like the care about customers who have been with their bank for close to 25 years. As well as three generations of family business. It flies in the face of what even moderate customer service should be about. read more

Minus 10 Stars. My mom has Alzheimer's so I am her POA. I tried to change her pin, but of course she didn't remember the old pin... the call Center Under Normal Times from wherever whose name is really Hannah or whatever did not understand what a Power of Attorney is and I got my mom on a 3-way call and over an hour later they still refused to change the pin - they seem to have an office pool to see which agent can enrage their customers the most. I think "Hannah" won the pool yesterday- I told her GFY dozens of times and she would not hang up. I still have a headache and Hannah locked my mom's credit card for spite. Weaponized incompetence is the new business model for so many vital services. FML read more

Been with these clowns too damn long. Every time I try to buy someone with my card. I have to send back approval after being embarrassed. I'm fn with 53 read more

Horrible corporate customer service support on an error on their end-admitted to it, then decided that they were sorry and that was that. I cannot believe the response on an inquiry supposedly from the CEO's team-embarrassment and sorry excuse for a bank of this size, but apparently lacking in integrity & character. read more

$6000 was withdrawn from my adult son's account. The bank employee did not require a driver's license and the thief didn't even sign the withdrawal slip! And the thief did 2 transactions simultaneously! Inside job? Who knows but the manager was giving me rude lions service. Stay away! read more

I have been a long-time user of Fifth Third and I am so frustrated with how their customer service has been ruined. I have to wait half an hour (NOT an exaggeration) just to talk with someone through messaging or phone every single time. They are ridiculously slow. Once I do actually talk to a customer service rep, they are uninformed and impatient. I am truly shocked and how their customer service has deteriorated over the years. My local branch was great. They are not to be trusted with your money, which belongs to you. They wouldn't even connect with a supervisor. After waiting for thirty minutes, the first agent I talked to disconnected me after a minute and a half. I am taking time out of my work day to try and figure out why thousands of dollars of my money are inaccessible to me right now, and how I can fix it. For the record, I had a similar encounter with Chase bank this very morning and they resolved my issue in about six minutes total, including the time it took to connect me with a customer service rep, who knew more about the banking process than both of the agents I talked to. I was pressing them for information about the process and they were annoyed and lazy. Again, they wouldn't connect me with a supervisor and decided to take ten minutes between answering each of my questions. I even thanked them for their patience in answering my questions, as I know most people aren't asking such in-depth questions about the process. What's more I requested multiple times for a place to leave customer service feedback and did not get anything. They said it would be at the end of the conversation but it never was. Fifth Third will lose a significant amount of clients if they do not fix their customer service model--and I hate to say it, but they should. I am livid. I spent my entire workday morning to get "Sorry, lady. But why do you even want to know?" read more

Terrible Service & Outdated Banking Capabilities Horrible customer service. Waited for over 36 minutes for no one to even pick up. Then they do not have simple capabilities like being able to export the prior year transactions without downloading 12 PDFs, which doesn't help in you need them in excel or csv format. I recommend going to a bank that actually has capabilities as I don't see this bank in business for long. read more

Honestly with every bank, to each their own. In my case, it could've been a lot worse. When I started college years ago, I had a scholarship check to deposit which they tried to accuse me of fraud. Strike one. Then, a couple years ago, someone had my card information to make purchases. Strike two. Then, a couple weeks ago, same thing happened. Someone had my information to make purchases. STRIKE THREE. Mind you, I never lost my card or anything like that. Overall, other than this, fifth third been ok with me. Nothing out of the ordinary. HOWEVER, three strikes with me, goodbye. UPDATE: Card was charged again with unknown purchases. Yep, I'm done read more

Dealing with Fifth Third Bank for our new loan has been a complete nightmare before the first payment is even due. We set up the online portal and submitted a POA for me to manage the account, but customer service is slow, non-English outsourced, and unable to answer basic questions--they obviously rely on chatting methods for responses. Requests for a manager result in hours-long holds with no resolution. Supervisors never answer. Adding a mobile number for MFA locked our account for 15 days, blocking all access to the loan, payments, or info. Calls to fix it lead to verification issues despite the POA being on file and multiple 3-way verifications with my husband on the line. I call then and they flatly refuse to speak to me and tell me to get my husband to call. What is the POA for then? What was the point if they won't talk to me anyway? Their policies are ridiculous, issue escalation is impossible, and service is useless. I am a corporate IT Project Manager with over a decade in corporate IT leadership, 5th 3rd policies do not combat fraud but will allow them to perpetrate it by blocking your visual access to your information, money, and loans for 15 days. My husband and I had never heard of this bank before and we regret allowing the dealer to pick the lender for us. We would rather paid higher interest than deal with this bank. I'd never recommend 5th 3rd Bank to anyone--avoid at all costs! read more

Please stop and read. Prior to purchasing my property, I was informed by my builder to use fifth third bank as their preferred lender. Never use 5/3rd bank for a mortgage. They preapproved me for a Mortgage required me to take $10,000 a month draws from my IRA had me sign a letter stating I was allowed to stay in the house while my construction was taking place of my new home. Only to turn around and tell me that I could not use my IRA with two weeks to go before close. Thanks to fifth third bank. I have lost thousands of dollars no apology no refunded monies as they directed me and I don't have my construction loan. The customer service is Incredibly poor and lack of knowledge in the industry as they misguided me all the way through the loan process and pull the rug out the last two weeks before close because they did not know the mortgage guideline rules regarding IRA's. A complete lack of training and knowledge of the industry. The Mortgage department personnel also never contacted my builder, Upper management at the bank and myself until it was too late and too far down the process. Fifth third bank has refused to reimburse me any funds due to their errors Which has me to a financial detriment. I followed everything they asked of me. I highly recommend any other mortgage or financial institution other than fifth third bank. read more

I had a very horrible experience with this bank. I sold the vehicle that I financed with Fifth Third bank, paid the loan in March 2025 and still haven't received the title. Just an FYI this bank has no way of communicating with customer service except chats which log you out of the system every 5 minand you have to start all over again with the new rep. Each customer rep provides a new story. In short, after the loan was paid off they decided to mail the title to random company with random address that was never associated with me (WTF?) and basically told me to fuck off and deal with it on my own. They have no will to correct their own mistake. read more

Run, don't walk away from this terrible bank!!! Most unfortunately my mortgage was sold to Fifth Third Bank so I had no choice in the matter. So far Fifth Third Bank has provided me with the worst banking customer service of my life. The coup de grâce for me was when I contacted them about scheduling automatic pay for my mortgage. Since I don't "bank" with Fifth Third Bank I was informed they would have to mail me the paperwork to do this, are you kidding me!!! If you are stuck with them because they purchased your mortgage I am so sorry! If you have a choice, do not bank with them, choose anyone else!!! I'd rather burn my money than bank with them! read more

Fifth Third Bank - Banks & Credit Unions Near Me - Cincinnati, Ohio

Awful. Can't zelle even if enrolled and plenty of money. Locked out of app. Locked out of card. Disputes disregarded. Hassles hassles hassles. Hate this bank. I'm closing. read more

Fifth Third Bank services my mortgage. This has been the absolute worse experience from day one. My home was lost in the Eaton fire in Altadena, CA. Dealing with the loss draft department has been exceptionally frustrating with conflicting information, incomplete information and misleading information. They lost the insurance check of almost 3/4 of a million dollars. LOST THE CHECK. It was delivered by USPS with tracking and signature requirements. After weeks of waiting for confirmation of receipt it was nowhere to be found. And that was the best of the experiences. It has only gotten worse from there. Avoid this disastrous excuse of a business at all costs. read more

This bank took $2,500 from my credit union peoples first and gave it to scammers. I had checks created in my name. First they said the account belonged to a woman named Chantal then they said a criminal was in their bank as in a scammer. But it was a Nigerian scammer. And the Nigerian scammer's was David adeleke. read more

On July 9, 2024, the Bureau issued an order against Fifth Third Bank, N.A. (Fifth Third), a national bank that, among other things, offers and services motor vehicle loans to consumers directly and through a variety of vehicle dealers. Typically, when borrowers obtained a loan from Fifth Third, borrowers signed agreements that required them to maintain insurance that would cover physical damage to the vehicle that served as collateral for the loan. If borrowers did not maintain that insurance coverage, Fifth Third could force-place physical-damage coverage on the vehicle, otherwise known as force-placed insurance. Over 50% of the policies Fifth Third force placed were charged to borrowers who had either always maintained their own insurance or obtained the requisite insurance within a 30-day timeframe of their prior policy lapsing. The Bureau found that Fifth Third's placing duplicative and unnecessary force-placed insurance on motor vehicle loans; charging premiums for force-placed-insurance policies that had terminated; and failing to provide sufficient notice to consumers of increased monthly payments due to force-placed insurance was unfair in violation of the Consumer Financial Protection Act of 2010 (CFPA). Despite the high number of unnecessary and duplicative force-placed insurance policies and its deficient notice and cancellation processes, Fifth Third continued to force place insurance for years, demanding that consumers pay for insurance they did not need or else face delinquency, additional fees, and even repossession. From 2011 through 2019, Fifth Third force-placed or maintained unnecessary duplicative insurance over 37,000 times. The Bureau also found that Fifth Third made deceptive representations to borrowers about the time required to cancel force-placed-insurance policies and about the total amount due in right-to-cure letters, subjecting borrowers to delinquency-related fees. The Bureau further found that Fifth Third violated the Fair Credit Reporting Act by furnishing inaccurate information to consumer reporting agencies regarding repossessions. Finally, the Bureau found that Fifth Third failed to notify consumers of increases in the amounts of preauthorized electronic-fund transfers due to force-placed insurance, in violation of the Electronic Fund Transfer Act and Regulation E. The order requires Fifth Third to come into compliance with the law, pay redress, and pay a $5 million civil money penalty. read more

I've been a customer of Fifth Third Bank since 2010. I've used many of their banking products and features over that time period to include their Money Market Account, Essential Checking, auto loan services, Early Access, and My Advance. Fifth Third Bank has really never been a people friendly bank. They've settled several lawsuits for things like predatory lending with their Early Access feature ( they really put the screws to people with that one) and they've settled a case that involved their ATM fees which included charging for balance inquiries. Until a few days ago I didn't even realize these suits were ongoing until seeing them online. I may be an unknowing member...who knows? It seems that Fifth Third Bank hasn't learned a whole lot considering they're charging up to $25 maintenance for checking. They will even without warning disabling features like My Advance. IMO if you're not wealthy or simply want more features with banking like free checking and the ability to get an advance on a payday direct deposit Fifth Third Bank is a very poor option. Don't walk away from Fifth Third Bank...run! There are too many better checking and banking options available! read more

Fifth Third Bank - Current lawsuit - Banks & Credit Unions Near Me - Cincinnati, Ohio

See all

If I could give them less than one star, negative stars, I would. Fifth Third Bank has been my bank for many, many years. I have had a few complaints over the years but today I will be moving my accounts elsewhere and not looking back. Fifth Third Bank made a mistake with my account and they are not willing to admit it and it is costing me not just money, but it looks to some of my creditors that I made payments that have without funds, they payments have now been rejected and they are charging me fees. Fifth Third made the mistake and they are not willing to make it right. I have never overdrawn my account. I have direct deposit and I always pay my bills on time and well over the minimum payment. I have excellent credit and have always been an exemplary customer to my bank and all of my creditors. Fifth Third should be ashamed. This is not the first time they have made a mistake with my account but this is the first time they are not willing to make it right and that is not acceptable. I am extremely dissatisfied and disappointed. I'm closing all of my accounts and moving on to a credit union. I should have done this years ago. read more

I wish I would have seen this before I got a loan from these imbeciles!! WOW, WORST customer service ever!! I had to jump hoops just to pay my 1st loan payment. THEY SUCK IN SO MANY WAYS Do yourself a favor and stay away from this corp. I will be surprised if they stay in business!! read more

My mortgage loan was sold to Fifth Third bank. I have spent half a day trying to get online banking to work.. These people totally suck!!!! read more

They don't deserve one star! Every two years like clock work I magically can't login to my online account to pay my auto loan. Last time it took 3 days to get a hold of customer service and was charged a late fee because they wouldn't let me pay. I cannot wait until I'm don't with this loan! read more

Fifth Third Bank makes my life hell on a monthly basis. My mortgage was sold to them and they are hands down the worst bank I have ever dealt with, totally incompetent customer service, they will lie and deceive you just to get you off the phone or chat. If you need to set up external transfers to make your mortgage payment, good luck! It will take over a week for them to receive it, if they receive it at all. Their website is borderline unusable, and they will nickel and dime you with fees because their system isn't fast enough to process payments. Also if you make additional payments towards your mortgage without letting them know in advance, the payment just sits in a limbo they call "unapplied credit". So If you're trying to pay off your mortgage early and don't check to make sure each payment goes through, you could have thousands of dollars sitting in a hidden account that they won't tell you about. I HATE FIFTH THIRD BANK. EVERYONE THAT HAS EVER USED THEM HATES THEM WITH THE BURNING PASSION OF A THOUSAND SUNS. read more

This company takes advantage of people and has AWFUL customer service. I paid off an auto loan with them in 2022 and specifically chose to add interest to complete a full payoff of my loan. Of course now they have been charging me late fees and interest and JUST told me about it when it hit my credit. Their customer service was even worse - calling in they don't understand what you are saying and speaking with a manager doesn't help. She was rude and aggressive to me and DID NOT HELP. She was like well it is what it is and wouldn't even let me pay off the loan. They are holding me hostage for something I paid off in 2022 and I will NEVER be doing business with this company again. read more

worst bank they hold my check for 10 days from insurance direct payment to me never deposit again

I have had mortgages with maybe 5 different banks by now and Fifth Third is by far the worst of them yet. Their online banking is in the dark ages. They have no way for you to sign up for auto bill pay on their website. You have to print and then mail in a form. They will tell you to go to a site (for privacy preferences, for example), which then directs you to a phone number, which then directs you back to the site, where you cannot do anything. And the wait time for the phone number if you stay is over 10 minutes. They determined we'd paid too much into escrow in year one because we were sent the supplemental bill so they sent a refund check, which is fine because I'll use that to pay the supplemental. But then they lowered our escrow amount for year two based on the year one bills, which means we'll have a shortage and they refuse to raise it back up to the proper amount it was initially calculated for until they receive the bills from the County. This means, I'll have to track and save the extra amount each month until then. In short, a total headache of a bank and I'd rather any other own my mortgage. read more

GO LOCAL!! My mother abruptly had her equity line suspended due to "credit record" Never missed a payment to anyone ever. Her current credit score is near 800. Balance $29K on a $100K loan. Called number on letter..hour later, foreign rep said due to credit. Again, informed him of score, history etc, couldn't answer, said due to credit score and he hung up. Went to our local branch. Very nice people and they really tried, but they couldn't get even get an answer. Apparently the people that make these decisions are not contactable, even by 5/3 employees. The reality is this is probably age related. Stay away from this outfit. I would strongly suggest always banking with a local bank who is accessible and accountable. I have never experienced this type of treatment from a bank,. read more

This bank had my debit card frozen about 6 times because of what they called invalid transactions my credit score is about 810 I have no debt no outstanding loans no bills everything i own is paid for my card has been declined numerous times and I never know about it until I'm checking out at a grocery store with a cart full of groceries ,yea that will cause you to have a bad day the worst experience I had was booking a flight to Austin Texas my brother was on his death bed And my card was declined and had to wait several days for a new card to arrive before I could leave.But they never inform you ,you find out later as I mentioned ,time for a new bank and withdraw my money . read more